Senior Customer and Industry Insights Analyst

You will be responsible for transforming raw data into high-impact insights that guide strategic and operational decisions across the organization:

• Develop and publish recurring external and internal insight reports (weekly, monthly, quarterly) covering industry trends, customer behavior, and performance benchmarks
• Analyze merchant, consumer, and product data to identify ecosystem trends, quantify impact, and surface growth opportunities across segments and regions
• Build deep customer understanding across demand patterns, pricing sensitivity, frequency, and lifecycle behavior to support segmentation and GTM strategies
• Define merchant segmentation frameworks by vertical, size, and maturity, including benchmarking models and outlier detection for strategic decision-making
• Monitor and analyze operational and industry dynamics such as utilization, retention, cancellations, rebooking, and seasonal patterns
• Partner with Marketing, Product, and GTM teams to develop data-driven narratives, visuals, and insights that support campaigns and positioning
• Deliver executive-ready presentations that translate complex analysis into clear recommendations, tradeoffs, and measurable business impact
• Ensure privacy-safe data practices through robust aggregation standards, disclosure controls, and compliance with data protection thresholds

Requirements

You will bring strong analytical expertise combined with a storytelling mindset and the ability to influence senior stakeholders:

• 6+ years of experience in analytics, insights, or data roles within SaaS, marketplaces, payments, or high-growth tech environments
• Advanced SQL expertise (Snowflake preferred), strong Python skills, and hands-on experience with dbt in production environments
• Proven experience creating executive-facing reports, dashboards, and insight-driven narratives used for strategic decisions
• Strong understanding of product analytics, SaaS growth metrics, and how insights translate into business opportunities and tradeoffs
• Experience with BI tools such as Looker, Tableau, Sigma, or Power BI
• Excellent communication and editorial skills, with the ability to simplify complex findings into clear, compelling insights
• Working knowledge of privacy-aware analytics, including aggregation thresholds, k-anonymity concepts, and data disclosure controls
• Strong stakeholder management skills with the ability to operate in cross-functional, fast-paced environments

Benefits

• Competitive base salary with location-based ranges and potential variable compensation
• Equity participation in a high-growth company
• Fully remote work environment with flexibility and autonomy
• 401(k) plan with company match
• Comprehensive medical, dental, vision, and life insurance coverage
• Flexible PTO policy to support work-life balance
• Monthly work-from-home stipend
• Family planning resources and support programs
• Learning and development budget to support professional growth
• Inclusive and diverse workplace culture focused on collaboration and impact