Senior Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in India.

This role sits at the intersection of enterprise account management, strategic partnerships, and technical customer success within a high-performance edge computing and CDN ecosystem. You will be responsible for managing and expanding relationships across major telco and enterprise partners, driving adoption of large-scale CDN and edge infrastructure solutions. Acting as a trusted advisor to senior stakeholders, you will help shape joint go-to-market strategies, enable partner sales teams, and unlock new revenue opportunities. The role requires strong commercial acumen combined with technical fluency in cloud, networking, and digital infrastructure. You will play a key role in ensuring customer success through structured engagement, executive alignment, and continuous value delivery. This is a highly autonomous position where you will influence regional growth and define best-in-class customer success practices.

• Own and grow a portfolio of strategic telco partner and enterprise accounts, driving revenue growth through renewals, upsell, cross-sell, and new logo acquisition.
• Serve as the primary commercial and strategic point of contact for partner stakeholders and executive sponsors, ensuring strong account health and alignment.
• Enable partner sales teams through training, workshops, and joint go-to-market initiatives to promote adoption of CDN and edge-based solutions.
• Develop and execute account strategies, including business reviews, adoption roadmaps, and structured growth plans aligned with customer objectives.
• Coordinate cross-functional internal teams (Sales, Product, Engineering, Support, Solutions, Finance) to ensure seamless delivery and issue resolution.
• Identify and convert expansion opportunities by translating customer needs into scalable commercial solutions.
• Collect and advocate customer feedback to influence product roadmap and improve overall service delivery.

Requirements

• 10+ years of experience in customer success, strategic account management, partnerships, or enterprise sales within telecom, CDN, cloud, or infrastructure environments.
• Proven experience working with telco partners or large platform ecosystems in India, including launching or scaling digital infrastructure services.
• Strong track record of driving revenue growth through renewals, upsell, cross-sell, and new business development.
• Technical understanding of CDN, cloud infrastructure, networking, web performance, or security technologies, with the ability to translate technical value into business impact.
• Excellent executive communication and stakeholder management skills, including experience engaging C-level and technical audiences.
• Demonstrated ability to manage complex, multi-threaded programs across distributed teams and organizational boundaries.
• Strong organizational skills, attention to detail, and ability to operate independently in fast-paced environments.

Benefits

• Competitive compensation aligned with senior enterprise customer success roles
• Remote-first working model within India with flexibility in work setup
• Opportunity to work with leading telco and enterprise partners on large-scale CDN and edge solutions
• High-impact role influencing regional go-to-market strategy and revenue growth
• Exposure to advanced edge computing, cloud infrastructure, and digital transformation programs
• Collaborative, cross-functional global environment with strong autonomy and ownership
• Opportunities for travel across India for key partner and customer engagements