Senior Deal Desk Analyst

About Pantheon

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role

Pantheon is scaling thoughtfully, and we want you to be a key player in our business transformation. As a Senior Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting, acting as a trusted advisor to ensure scalable growth for the entire business. You are a strategic business thinker with excellent communication and collaboration skills, thriving in a fast-paced, dynamic environment. This position reports to our Deal Desk Manager.

In this role, you will manage first-line approvals for the deal approval process, including complex deal structuring and accelerating deal closures. You will collaborate with sales teams to identify customers’ critical business issues and assist in structuring transactions that align with both client requirements and customer needs.

What you need to Succeed 

• Serve as a trusted adviser to Sales on Enterprise deal-related matters.
• Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning.
• Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels.
• Manage the queue and approval process for sales orders, escalating as required.
• Work closely with Sales Management, Finance, Legal, and Support teams.
• Drive best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues.
• Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency.
• Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices.
• Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines.

What you Bring to the Table

• 3+ years of sales, finance, or operations experience 
• Strong business acumen, problem-solving, reporting and analytics skills 
• Detail oriented with the ability to multitask and prioritize at times of high volume
• Strong written and verbal communication skills 
• Positive, team oriented attitude 
• Deep understanding of and experience with quote-to-cash processes and contract lifecycle preferred
• Proficiency with Salesforce, CLM tool(s), CPQ tool(s) preferred

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [email protected]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

The US base salary range for this position is $111,000-$130,000 per year. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

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