Senior Director Marketplace Operations & Health

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement attribution and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year and that value goes directly back to our retailer partners the consumers they serve and important sustainability initiatives.

Meet the Marketplace Operations & System Health team:

The Marketplace Operations & System Health team is passionate about building the data integrity layer that keeps Upside's marketplace trusted reliable and primed for growth. We are a curious action-oriented group who thrive at the intersection of data operations and product — equally energized by preventing the next incident and engineering systems that make firefighting obsolete. We collaborate closely with Engineering Data and our commercial partners across the organization and foster an environment where diverse perspectives and continuous improvement aren't just encouraged — they're how we get better every day.

Specifically you will:

• Own the end-to-end optimization and health of Upside’s marketplace operations. From retailer data pipelines through Upside’s marketplace systems.

• Identify opportunities to drive overall growth and accelerate strategic initiatives through optimization and tuning of Upside’s marketplace

  • Execute deliver and report on strategies to accelerate growth and drive strategic initiatives

  • Define and deliver a continuous improvement roadmap to CPO-level leadership surfacing trends patterns and systemic risks before they impact merchants or consumers

• Define the monitoring model alerting thresholds and SLAs that underpin marketplace reliability

  • Build and operate a layered health model that detects anomalies data quality failures and marketplace disruptions in real time managing “data downtime” as a key performance indicator

  • Lead the incident lifecycle for data and quality failures: own detection triage resolution and post-mortem review — ensuring continuous improvement and reduced time-to-resolution

  • Embed Lean/Six Sigma discipline (DMAIC and similar frameworks) to systematically reduce the root causes of quality issues moving the team from reactive firefighting to proactive prevention

  • Push validation and self-healing capabilities upstream into the core product — reducing manual intervention at scale.

• Partner closely across the entire company particularly with Product Engineering Data Engineering and B2B/B2C commercial teams

• Manage and develop the Marketplace Operations team (currently 3 ICs) providing strategic direction coaching and cross-functional coordination

  • AI centric approach to monitoring investigating and scaling operations

What you should have

• 7+ years in data operations marketplace/platform ops or system data reliability engineering with a business focus to drive revenue and GMV growth

• Cross-functional leadership experience across Data Engineering Ops Marketing and GTM/Sales

• Incident management and post-mortem ownership (owns “data downtime” as a KPI)

• Experience building health monitoring frameworks at scale (alerting SLAs dashboards)

• Strong data literacy and analytical fluency (SQL data pipeline awareness)

• Track record of driving systematic improvement — not just firefighting

The fine print:

Location: This hybrid role is based in our Austin Chicago DC or NYC office. In-office attendance is required on Monday Tuesday and Thursday and may increase based on project-based needs and changes to Upside’s in-office policy over time.

Compensation:The US base salary range for this full-time position is $220000 - $256000 + equity + benefits. The final starting pay will be determined based on job-related skills experience qualifications work location and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

Benefits:

• Medical dental and vision coverage starting on Day 1

• Equity (ISOs)

• 401(k) program

• Family planning programs + paid parental leave

• Physical fitness and wellness memberships

• Emotional and mental health support programs

• Unlimited PTO + 10 paid federal holidays + our annual week-long Winter Break

• Flexible work environment

• Lunch reimbursement for in-office employees

• Employee Resource Groups

• Learning and Development stipend

• Transparent culture

• Amazing mission!

Diversity and Inclusion:

Diversity drives innovation and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds skills and perspectives and we do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application or interview process please email [email protected].

This email is for accessibility accommodations only it should not be used to submit job applications.

Notice To Recruiters And Placement Agencies:

This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for and will not pay placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

What We Do

Upside is a technology company that increases the financial power of people and businesses in the real world. Our technology has helped millions of people get more purchasing power on the things they need and tens of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year and that value goes directly back to our retailers the consumers they serve and towards important sustainability initiatives.

Why Work With Us

We proactively apply our company values in everything we do so that we develop thoughtful leaders create inclusive spaces and develop creative solutions for our communities inside and outside the office.

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