Senior Manager, Client Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Service based in the United States.

This role sits at the center of a high-impact client service organization, responsible for delivering consistent, high-quality support to a major global client account in the consumer insights and analytics space. You will act as the primary point of contact for day-to-day service delivery, ensuring that data, tools, and reporting outputs meet client expectations with accuracy and reliability. The position combines hands-on execution with consultative client partnership, requiring close collaboration across analytics, technology, and delivery teams. You will play a key role in translating client needs into actionable solutions while maintaining operational excellence. This is a highly collaborative environment where precision, responsiveness, and client-first thinking are essential. The role also contributes directly to account growth through trust-building and proactive service improvements. It is ideal for someone who thrives in data-driven, fast-paced client environments.

• Serve as the primary client service contact for assigned accounts, managing day-to-day inquiries, service requests, and issue resolution
• Ensure consistent, high-quality service delivery with strong adherence to timelines, processes, and client expectations
• Coordinate updates, maintenance, and delivery of tools, dashboards, reports, and syndicated outputs
• Maintain data accuracy and integrity through regular validation, quality checks, and structured updates
• Partner with internal analytics and insights teams to translate client needs into actionable solutions
• Collaborate cross-functionally with technology, delivery, and offshore teams to resolve issues efficiently
• Provide subject matter support on platforms, tools, and workflows to enable client success
• Contribute to continuous improvement initiatives across processes, tools, and client experience

Requirements:

• 5+ years of experience in client service, analytics, data support, or related roles
• Experience in CPG, retail, consumer insights, or syndicated data environments strongly preferred
• Strong analytical skills with ability to translate data into clear business insights
• Advanced proficiency in Microsoft Excel and ability to learn new analytics platforms quickly
• Excellent communication skills with a consultative, client-facing approach
• Strong attention to detail and commitment to data accuracy and quality
• Ability to manage multiple priorities independently in a fast-paced environment
• Strong collaboration skills across technical and non-technical teams
• Bachelor’s degree in business, analytics, data, or related field (or equivalent experience)

Benefits:

• Competitive salary package estimated between $75,000–$95,000
• Bonus eligibility based on performance
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and flexible work arrangements (remote US-based role)
• Opportunity to work with leading global consumer and retail clients
• Strong learning culture focused on analytics, tools, and professional development
• Inclusive and collaborative work environment focused on continuous improvement