Senior Manager, Congress Operations

You will lead the global execution of congress logistics and OL engagement operations, ensuring governance, compliance, financial discipline, and high-quality delivery across a complex international portfolio.

• Lead end-to-end execution of global congress logistics and OL engagement scheduling across US and OUS programs.
• Implement and maintain operating models, governance frameworks, and standardized workflows to ensure compliant and consistent execution.
• Oversee Tier 1 and Tier 2 congress portfolios, ensuring alignment with commercial and medical strategic objectives.
• Manage integrated planning across logistics (housing, sourcing, contracting, onsite execution) and OL engagement scheduling activities.
• Serve as escalation point for operational, financial, and compliance risks, ensuring timely mitigation and resolution.
• Lead and develop a team responsible for congress operations execution, including performance management and capability building.
• Own consolidated budgeting, forecasting, and financial reconciliation for global congress programs.
• Drive vendor strategy, including contract negotiation, SLA oversight, and cost optimization initiatives.
• Ensure compliance with internal policies, regulatory requirements, transparency standards, and audit readiness.
• Develop executive reporting, dashboards, and performance insights to support strategic decision-making and continuous improvement.

Requirements:

This role requires strong congress operations expertise, leadership experience, and deep financial and compliance acumen within complex, regulated environments.

• Bachelor’s degree with 6+ years of experience in congress operations, or equivalent combination of education and experience (advanced degrees preferred).
• 8–12+ years of experience in pharmaceutical or biotech congress management or related event operations roles.
• Proven experience managing global or multi-region congress portfolios with both commercial and medical stakeholders.
• Strong understanding of compliance frameworks governing healthcare and commercial-supported congress activities.
• Demonstrated leadership experience, including team management, coaching, and organizational capability building.
• Strong financial management skills, including budgeting, forecasting, and ROI analysis at scale.
• Experience with vendor management, contract negotiation, and performance governance.
• Proficiency with congress and enterprise tools such as Cvent, SAP, Workday, CRM systems, and analytics platforms.
• Strong executive communication skills with ability to influence senior stakeholders across functions.
• Highly organized, detail-oriented, and capable of managing complex, multi-stream operations under pressure.
• Strong problem-solving skills with the ability to anticipate risks and drive proactive solutions.

Benefits:

• Competitive salary range: $143,589 – $194,268 USD annually
• Comprehensive health coverage including medical, dental, and vision plans
• Retirement and savings plan with employer contributions
• Annual discretionary bonus and long-term incentive opportunities
• Flexible work models depending on role and operational needs
• Award-winning time-off programs and paid holidays
• Career development and internal mobility opportunities
• Inclusive, collaborative environment focused on professional growth and well-being.