Senior Manager Customer Engagement Strategy & Operations - Moveworks from ServiceNow

• Triage and prioritize inbound customer meeting requests - ensuring time is protected and spent on the right customers at the right moments in the relationship
• Proactively partner with Sales Business Development and Product teams to identify and bring forward high-impact customer and partner engagement opportunities
• Ensure high-stakes customer meetings are executed flawlessly by preparing talk tracks aligning with sales on strategic context stakeholder mapping and relevant product or other intelligence
• Own demo strategy and delivery for executive customer meetings - partnering with solutions consultants to shape compelling demos that meet customer priorities preparing the right demo environment and delivering live product demonstrations to senior customer audience
• Craft compelling executive narratives that bridge Moveworks and the ServiceNow product strategy to the specific needs challenges and priorities of strategic customers - helping principals tell a story that is both technically credible and commercially resonant
• Support evaluation and cultivation of technology partnerships and strategic alliances - helping prepare Principals for partner engagements and ensuring follow-through on key relationship milestones
• Attend customer and partner meetings capture key themes and commitments and drive clear follow-through across cross-functional teams

• Listen closely across engagements to identify recurring themes friction points and strategic opportunities - synthesizing them into insights that inform Moveworks from ServiceNow product and GTM priorities
• Connect dots across customer conversations to surface patterns that inform product roadmap priorities

• Act as an internal quarterback when strategic customers bring complex needs or requirements - mobilizing the right teams driving toward resolution and managing executive communications with the customer throughout
• Contribute to cross-functional programs and initiatives - coordinating across GTM Engineering and Product teams to ensure commitments are met and momentum is maintained
• Contribute to a high-performing team of Customer Engagement staff- sharing best practices bringing a continuous improvement mindset and always looking for ways to work smarter and elevate the quality and consistency of engagements across the team

• 8 to 10+ years of experience spanning product sales strategy or similar functions; background in solution engineering product strategy or management consulting strongly preferred; hands-on experience with enterprise software demos or technical pre-sales or a technical background (CS / engineering) a plus
• Executive presence with outstanding verbal and written communication skills - equally fluent presenting to a C-suite audience as crafting a tight strategic narrative
• Proven operator in high-stakes cross-functional environments - sharp business acumen strong prioritization instincts able to build consensus among senior stakeholders and drive results
• Product fluency in AI and enterprise SaaS - able to demo confidently speak credibly to roadmap and connect technical capabilities to customer outcomes in live conversations; hands-on experience with enterprise AI platforms (e.g. ServiceNow Moveworks or similar) a plus
• Exceptional ability to navigate ambiguity and use sound judgment about when to act and when to escalate
• Ability to ramp quickly on new contexts ask sharp questions and identify what needs to change -- thrives in evolving environments experiments readily and is always looking for better ways to work
• Experience leveraging AI tools to improve how work gets done -- from research and synthesis to communication and workflow automation; proficiency with PowerPoint Excel PowerBI Dynamics and other prominent productivity tools
• Based in or willing to relocate to the San Francisco Bay Area with five days per week in-office at the Moveworks from ServiceNow office in Mountain View CA

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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