Senior Manager, Sales Operations

OVERVIEW

At Instacart we solve for the customer. That extends beyond the hundreds of thousands of consumers we deliver groceries and to the many leading and emerging consumer packaged goods (CPG) advertisers that want to shape how consumers perceive, shop, and stay loyal to their brands. Instacart’s Brand Partnerships team is focused on serving these clients through our native advertising platform. 

We are hiring a Senior Manager, Sales Operations who will support team leadership in building, maintaining, and iterating on a comprehensive end-to-end sales management process inclusive of market sizing and segmentation, sales territory development, leading and lagging metric definition and reporting, measuring team progress against goals, building new revenue management capabilities, and sizing new product opportunities in partnership with leadership. The role is highly cross-functional with engagement between sales leadership, company management, finance, and strategy.

Your day to day…

• Partner with sales leadership to define & quantify quarterly team objectives & performance
• Manage end-to-end sales planning processes -- from market sizing, account segmentation, quota setting and allocation, forecasting, and prospect tracking through to revenue realization
• Design, coordinate, and deliver periodic reporting to Instacart’s Brand Partnership leadership team focusing on both leading and lagging metrics
• Direct a team of highly skilled and motivated business analysts and sales operations team members
• Partner with sales and other cross functional leaders to conduct deep analysis to move the business forward
• Streamline workflows and processes to limit field sales exposure to operational overhead through weekly rhythm enhancements
• Use your deep understanding of the business levers and metrics to give leaders the context needed to make key decisions
• Constantly iterate to improve reporting & associated processes

 You have...

• 8+ years of experience in a relevant field with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact. This is a great opportunity for those with experience in Consulting, Corporate Strategy, or similar roles. 
• Excellent quantitative and qualitative problem-solving skills. Financial modeling experience in MS Excel and Tableau required.
• Demonstrated ability to think strategically and analytically about business & product challenges
• Strong written & verbal communication with the ability to express complex topics clearly & easily
• Excellent attention to detail, follow-through, and resourcefulness
• Ability to independently manage multiple projects simultaneously and prioritize responsibilities
• Ability to work cross-functionally with many teams and multi-task with a sense of urgency
• An interest in working in a fast-growing, fast-paced environment with changing responsibilities, and a willingness to lend a helping hand wherever it’s needed

Nice to Have…

• Exposure to and understanding of digital advertising including Search
• Experience working closely with a distributed sales team
• Experience with SQL