Senior Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Operations Manager based in United States.

This role is a key operational leadership position responsible for ensuring the smooth, efficient, and scalable execution of day-to-day business activities across the organization. The Senior Operations Manager will design and continuously improve core operational systems that support cross-functional teams and drive organizational performance. This individual will act as a critical connector between departments, particularly sales and program teams, ensuring alignment, clarity, and timely execution of shared workflows. The role combines hands-on operational execution with team leadership, process optimization, and systems ownership. You will also play a direct role in supporting program delivery and implementing new tools and workflows that improve efficiency and quality. The environment is fast-paced, collaborative, and mission-driven, requiring strong ownership and a proactive mindset.

• Lead the design, implementation, and continuous improvement of operational processes across the organization in collaboration with senior leadership.
• Manage and mentor operations team members, providing guidance, feedback, and support on priorities and execution.
• Act as a primary liaison between sales and program teams to ensure alignment, resolve operational issues, and streamline cross-functional workflows.
• Own and optimize operational systems, tools, and infrastructure required for effective program delivery and organizational performance.
• Support program execution directly when needed, including onboarding coordination, account setup, and operational implementation.
• Lead operational projects involving tool implementation, workflow design, and process automation to improve efficiency and scalability.
• Identify inefficiencies across teams and drive solutions that enhance speed, quality, and measurable outcomes.

Requirements:

• 6+ years of experience in operations, project management, organizational coordination, or a related field.
• Proven experience managing teams or leading cross-functional workstreams in a fast-paced environment.
• Strong ability to align sales and program operations, ensuring smooth communication and execution across departments.
• Demonstrated success in building, scaling, and documenting operational systems and processes.
• Excellent communication skills, with strong stakeholder management and consistent follow-through.
• Strong organizational and prioritization skills, with the ability to manage multiple concurrent projects under tight deadlines.
• Proficiency with tools such as Notion, Google Drive, and Airtable, with adaptability to quickly learn new systems.
• Detail-oriented, structured, and solutions-driven working style with strong ownership mentality.
• A collaborative mindset with humility, adaptability, and a team-first attitude.

Benefits:

• Employer-covered health insurance at 90%, with dental and vision coverage available
• Flexible PTO and paid sick leave policy
• 401(k) retirement plan with company contribution
• Inclusive and equitable workplace culture committed to diversity and equal opportunity
• Supportive environment focused on professional growth, leadership development, and collaboration