Senior People Business Partner GTM

What You'll Do:

• Serve as a Senior People Business Partner supporting leaders across CX and Post-Sales building strong relationships and providing guidance on people-related matters. Collaborate with PBPs cross-functionally to maintain alignment and consistency.
• Act as the primary escalation point and trusted advisor on all People-related matters across CX and Post-Sales using sound judgment to assess when to involve the Sr Director of PBPs or other cross-functional partners.
• Lead initiatives in organizational design change management leadership coaching and performance culture ensuring CX and post-sales teams are structured and empowered for growth.
• Partner with Finance Talent Acquisition Total Rewards and People Ops to align on headcount strategy workforce planning and organizational scalability.
• Drive manager and leadership effectiveness by providing coaching frameworks and practical guidance to build strong accountable teams.
• Support the execution of People programs — including performance cycles compensation planning promotions and talent reviews — within your assigned groups.
• Identify and surface trends across CX and Post-Sales — including engagement turnover performance development and customer-impacting patterns — to inform People decisions and leadership visibility.
• Collaborate with other PBPs to ensure alignment consistency and shared learning across functions.
• Mentor and coach PBPs supporting GRO helping to strengthen their business acumen judgment and partnership capabilities; while this role has no direct reports it plays a key role in developing and elevating the broader PBP team.
• Own key CX People dashboards and metrics ensuring data accuracy and visibility; proactively identify ways to keep the Sr Director of PBPs informed and maintain a pulse on organizational health and sentiment.
• Build strong cross-functional relationships with Total Rewards Talent Acquisition People Ops and other partners to ensure People programs and processes are effectively implemented and aligned to business needs.
• Any other tasks that may be assigned to help the company meet its goals

What You'll Bring:

• 5–7+ years of progressive HR/People Business Partner experience ideally supporting Customer Experience Support SaaS Post-Sales or Go-To-Market teams in high-growth environments.
• Deep expertise in executive partnership organizational design and change management.
• Exceptional business acumen; you understand pipeline forecasting and customer journeys and can speak the language of revenue leaders.
• Ability to operate independently with senior executives exercise strong judgment and discern when to escalate or seek alignment.
• Strong influencing and communication skills with the ability to build trust across all levels of the organization.
• A data-driven mindset and comfort navigating ambiguity to create clarity and direction.
• Proven success in managing multiple priorities and leading through change in fast-paced scaling organizations.
• Strong strategic thinking with a proven successful track record of designing developing and aligning People initiatives with business objectives to support operations and international expansion.
• High degree of proficiency with GSuite Slack and Zoom applications or other similar collaboration tools is a must.
• Emotional intelligence and a collaborative mindset with a focus on finding scalable solutions driving positive outcomes and doing what is best for the business.
• Commitment to upholding exceptional ethical principles and integrity in all HR practices.
• Comfortable with change ambiguity and risk and can comfortably adapt and respond to the changing demands of a fast-paced high-growth environment.
• Ability to prioritize workload and self-manage multiple programs balance speed and quality of work and meet ambitious deadlines.
• Ability to turn obstacles into challenges and to motivate to keep morale and productivity high.
• Sense of ownership and pride in your performance and its impact on the Company’s success.

What We Do

By automating and streamlining common accounting workflows to make them more efficient FloQast is where accounting teams want to work so they can focus on what matters most even when that’s just logging off on time. Whether automating reconciliations documentation requests or streamlining recurring accounting processes such as the month-end close financial reporting or payroll FloQast's platform enhances the way accounting teams already work to help them operate more efficiently.

Why Work With Us

Our cloud-based AI-enhanced software is trusted by more than 3000 accounting teams including those at Twilio Gong Instacart and The Golden State Warriors - and still growing! We aspire to forever elevate accounting and improve both the practice and perceptions of the profession.

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