Senior Product Manager Kai (AI assistant)

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide – including Brex Rippling Navan Qantas SHEIN and many more – with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career join us.

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and you’re motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here you’ll tackle complex high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you let’s build what’s next.

Kai your Airwallex AI assistant is an AI-powered concierge built directly into the Airwallex platform that helps businesses manage their global financial operations through natural language. By drawing on the complexities of multi-currency transactions regulatory nuances and each customer's own Airwallex context Kai delivers guidance that is instantly actionable and compliant — understanding your business context answering questions in real time and taking action on your behalf.

Kai helps customers onboard faster and operate more efficiently every day: it provides tailored setup guidance opens Global Accounts enables payment methods issues and manages corporate cards initiates and tracks transfers sets up spend approval workflows and surfaces real-time insights into spend and cash flow. It orchestrates Airwallex's broader fleet of domain agents while knowing when to bring a human into the loop today resolving 88% of user conversations without escalating to support. As the first step in embedding AI across the Airwallex product suite Kai is making global finance simpler smarter and increasingly invisible.

• Define and own Airwallex’s Kai’s product strategy solution design roadmap and delivery plans.

• Partner closely with engineering and design teams to build high‑quality scalable AI features and agent workflows driving clarity on requirements trade‑offs and timelines.

• Collaborate closely with commercial marketing legal and finance teams to navigate regulatory and operational complexity while delivering simple easy‑to‑use AI‑powered products for our clients.

• Deeply understand user needs target markets and the competitive AI landscape; leverage customer and partner feedback alongside production conversation data and eval results to inform strategy and prioritization.

• Manage difficult tradeoffs between long‑term AI product vision and near‑term growth — balancing model quality accuracy latency and cost — and adapt quickly within a highly data‑driven fast‑paced environment.

• Lead the extension of Kai into new verticals and agentic use cases validating opportunities and taking new propositions from concept to launch.

• Monitor product performance drive continuous operational improvement and remain ahead of industry trends in AI and finance.

This role can be based in SF or Singapore

• 5 + years of overall professional experience within Product Management

• Bachelor's degree or higher within STEM

• Proven track record working with advanced technologies e.g. AI ML LLM

• Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences

• Close attention to detail ability to structure complex problems and inform decisions with data and first-principle insights

• Drive grit and persistence to take ownership and move ideas to reality in short periods of time

• Ability to thrive in cross-cultural and cross-functional teams

• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We don’t regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

What We Do

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 250000+ businesses worldwide – including Brex Rippling Navan Qantas SHEIN and many more – with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.Proudly founded in Melbourne we have a team of over 2300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career join us.

Why Work With Us

Airwallex was founded by people told their idea was unreasonable and we've hired that way ever since. We move fast think globally and give you ownership from day one. If you want to pioneer global finance at scale alongside the ambitious let's talk.

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