Senior Product Manager - X Stream

Uniphore is one of the largest B2B AI-native companies—decades-proven built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI Knowledge AI Emotion AI workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice video and text and how to analyze all types of data.  
  
As AI becomes more powerful every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

Senior Technical Product Manager - AI Platform (SLM RLHF & ML-Ops)

About Uniphore:

Uniphore is one of the largest B2B AI-native companies with decades of proven built for scale and designed for the enterprise. Our Business AI Cloud (BAIC) powers mission-critical AI deployments for Fortune 500 customers across regulated and data-intensive industries.

Uniphore’s platform uniquely combines Generative AI Knowledge AI Emotion AI multimodal understanding and guided workflows to deliver trustworthy explainable and outcome-driven enterprise AI. We operate at production scale—across voice video text and structured data—where reliability governance and performance matter as much as innovation.

Why This Role Matters:

Enterprise GenAI is moving beyond prompts and demos. Customers now demand:

• Private fine-tuned domain specific models (SLMs)
• Human-in-the-loop learning (RLHF) with business user inputs
• Production-grade evaluation governance and observability
• Repeatable and production grade ML-Ops pipelines not science projects

This role owns the core AI platform knowledge capabilities that make all of that real.

Role Overview:

We are hiring a Senior Technical AI Product Manager to build and scale core AI platform features that enable:

• SLM fine-tuning & adaptation
• RLHF / RHFL workflows
• Model evaluation & quality measurement
• Enterprise-grade ML Ops and inference lifecycle management

You will operate at the intersection of model / data science platform engineering and enterprise product delivery owning foundational capabilities used by multiple product teams internally (BAIS) as well as external enterprise customers (BAIC).

This is a deeply technical platform PM role ideal for someone who has worked closely with ML engineers data scientists and infra teams and knows how to turn complex AI systems into reliable scalable and consumable enterprise platforms.

What You’ll Own

• Own the end-to-end product roadmap for SLM fine-tuning RLHF evals and ML-Ops capabilities within BAIC
• Work daily with ML engineers platform engineers applied scientists and UX
• Translate advanced AI capabilities into clear platform abstractions and APIs
• Engage directly with strategic enterprise customers and design partners
• Drive build-vs-buy decisions and ecosystem integrations
• Define standardized repeatable workflows for model adaptation.
• Productize private model training and adaptation for enterprise customers with strong isolation governance and IP protection

• Lead platform support for PEFT-based fine-tuning (LoRA QLoRA adapters)
• Enable human-in-the-loop learning (RLHF / RHFL) including feedback collection labeling pipelines and reward modeling

• Define and ship Eval frameworks training continuous fine-tuning to enable agentic workflows.
• Operationalize trust explainability scale and cost efficiency by partnering with internal and external stakeholders.

Required Qualifications

• 5+ years of technical product management experience with significant focus on AI/ML platforms or infrastructure
• Hands-on experience shipping products involving LLMs / SLMs fine-tuning RAG or ML pipelines
• Strong understanding of:
  • SLM fine-tuning techniques (PEFT LoRA QLoRA)
  • RLHF / RHFL concepts and workflows
  • Model evaluation methodologies
• Experience working closely with ML data science and infra teams
• Ability to reason about systems tradeoffs and abstractions not just features
• Strong written and verbal communication for technical and executive audiences

Preferred Qualifications

• Experience building or managing MLOps platforms (training deployment monitoring)
• Familiarity with tools such as PyTorch LangChain Kubeflow Arize Weights & Biases
• Experience with enterprise knowledge systems vector databases or Graph-based RAG
• Background in data science ML engineering or applied AI
• Experience shipping AI platforms for regulated or Fortune-500 environments

Hiring Range:

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay this position also includes an annual incentive opportunity based on target achievement  pre-IPO stock options benefits including medical dental vision 401(k) with a match and more plus generous paid time off paid holidays paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color religion sex sexual orientation disability veteran status and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience please visit www.uniphore.com.

What We Do

The Business AI Cloud is the only sovereign composable and secure AI platform that enables businesses to rapidly adopt significantly transform and immediately unlock the value of their data. Trusted by more than 2500 of the world’s largest enterprises and recognized by Gartner Forrester IDC and the Deloitte Fast 500 Uniphore is where enterprise AI moves from ambitions to production.A Complete Composable PlatformUniphore is designed to be:Sovereign — run on any public cloud private cloud or on-premises with full control over your data and AI models.Composable — choose your layer model or component—vector DBs knowledge graphs data compute and beyond.Secure — embedded guardrails observability and AI security ensure trusted compliant and enterprise-grade protection.Trusted at ScaleOver 2000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth improve efficiency and deliver personalized customer experiences. Customers include leaders across industries like Skechers LastPass Atlassian HP Allstate Sony and more.Industry RecognitionNamed to Inc.'s Best in Business ListListed on the Deloitte Technology Fast 500Recognized in reports by Gartner Forrester and IDCFrom Pilot to ProductionThrough strategic collaborations with industry leaders like KPMG Cognizant Rackspace Databricks and Snowflake Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.