Senior Product Operations Associate

• Own the release notes process end-to-end from drafting through publication across every Narmi product release.
• Run feature readiness (Go live / No-Go calls) for each release partnering with EPD and GTM teams.
• Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts gather and synthesize feedback and drive each feature to a clean release alongside PMs.
• Own feature enablement: configuring turning on and communicating new feature releases to Narmi's customers.
• Coordinate UAT production deploys and hotfixes across Narmi's web and mobile apps.
• Maintain the operational health of the release cycle: flag drift escalate breakdowns and protect the team's ability to ship on schedule.

• Partner with Product & Engineering leadership on AI and automation initiatives owning end-to-end implementation of the work that reshapes how Narmi ships product.
• Re-invest in the operational programs Product Ops already owns to sharpen process increase adoption and raise the bar on quality.
• Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features.
• Establish a clear repeatable process to keep GTM teams informed on what's shipping and equipped with the context they need to act on it.
• Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product.

• 3 to 6+ years in Product Operations Release Management Technical Program Management or a closely related role ideally at a B2B SaaS or fintech company.
• Demonstrated ownership of a real release motion: release notes deploy coordination feature flagging or beta programs at production scale.
• Technical fluency. You're comfortable in tools like Jira/Linear GitHub Notion and modern observability/analytics tools. You can read PRs merged code changes and feature flag configs without needing translation.
• Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g. n8n Zapier Claude Cowork/Code agentic tooling) and you're excited to help shape how the next evolution of product development operates.
• Strong GTM fluency. You've worked closely with Customer Success GM Sales or PMM and know how to translate engineering reality into language those teams can act on.
• Excellent written communication. Release notes runbooks and stakeholder updates are your craft.
• A bias for documentation and repeatability. When you solve a problem once you write the runbook so it doesn't need to be solved again.
• Calm under pressure during release windows hotfixes and incident response.
• A genuine passion for product. You want to understand what we're shipping and why not just route the tickets.

• Experience at a digital banking core banking or financial infrastructure company.
• Familiarity with product analytics platforms (e.g. Mixpanel Heap).
• Experience working directly with financial institution stakeholders (banks credit unions) and the operational nuance that comes with regulated customers.

• High Ceiling: You go beyond the obvious take initiative and hold yourself to high standards with care.
• Low Ego: You put the mission above ourselves share credit freely and lead with curiosity.
• Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor and will use that belief as a northstar to anchor your efforts to that goal.
• High Commitment: You follow through roll up your sleeves and keep the bar high for yourself and others.

What We Do

By providing one unified platform where FI's can manage the end-to-end customer journey Narmi securely drives primacy customer growth and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result our customers have seen meaningful increases in deposits revenues and satisfaction. In fact one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.

Why Work With Us

We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork and we're having a lot of fun doing it.

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