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Model this offer in the calculatorJob description
Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.
Fraud and Risk is a core part of Chewy's Identity domain protecting customer accounts and transactions while enabling secure reliable e-commerce experiences.
Chewy is hiring a Senior Program Manager - Fraud and Risk to join our team in Bellevue WA or Boston MA. In this role you will lead Fraud & Abuse initiatives leveraging analytics machine learning and customer insights to develop and operationalize effective detection and prevention strategies. Responsibilities include driving cross-functional fraud prevention programs partnering closely with Product Engineering Operations Customer Service and Payments teams and managing critical third-party fraud prevention partnerships. The successful candidate has a proven track record of delivering complex initiatives excels in stakeholder management and is a strong advocate for customers.
This is a high-impact opportunity to lead and scale Chewy's fraud prevention program across a complex highly cross-functional environment. You will operate at the intersection of customer experience risk mitigation and operational excellence delivering measurable outcomes that reduce fraud while preserving trust and minimizing friction across the customer journey.
What You'll Do:
Drive Fraud Prevention & Risk Programs
- Leverage analytics machine learning and customer insights to develop and operationalize fraud detection and prevention strategies.
- Design and evolve fraud prevention approaches that balance risk mitigation with a positive customer experience.
- Proactively identify and address risks before program launches.
- Use qualitative and quantitative insights to continuously improve fraud detection prevention and customer trust.
Drive Program Strategy & Planning
- Translate business objectives fraud trends and customer needs into actionable program plans and measurable outcomes.
- Partner with Product Engineering Operations Customer Service and business stakeholders to align priorities sequencing and execution plans.
- Establish program goals success metrics and operating mechanisms to track progress and business impact.
- Drive alignment around priorities trade-offs risks and dependencies across multiple teams.
Lead Cross-Functional Delivery
- Lead planning and execution of fraud and abuse initiatives across multiple teams and organizations.
- Drive implementation and execution in partnership with Payments Operations and Customer Service teams.
- Manage dependencies risks and mitigation plans across complex initiatives.
- Drive delivery from planning through implementation ensuring initiatives achieve intended business outcomes.
- Ensure clear communication of results risks issues and key decisions to stakeholders and leadership.
Operational Ownership
- Own day-to-day fraud operations and risk health across Chewy.
- Act as the escalation point for active fraud incidents emerging threats and abuse patterns.
- Drive rapid response and mitigation strategies during high-severity events.
- Balance long-term program priorities with immediate operational needs and business risk.
Deliver Scalable Data-Driven Risk Mitigation
- Manage critical third-party relationships for fraud prevention.
- Build deep expertise in applications impacting fraud detection and prevention.
- Identify risks across systems processes and customer journeys and drive mitigation strategies.
- Create scalable mechanisms and operational processes that improve program effectiveness and visibility.
- Ensure fraud prevention initiatives are measurable and continuously improving based on performance data and evolving threats.
Collaborate and Lead Through Influence
- Serve as a leader for Fraud and Abuse Prevention across Chewy providing progress updates to leadership and stakeholders.
- Partner cross-functionally with Product Engineering Customer Service Payments and business stakeholders.
- Drive alignment with business owners project leaders and team members.
- Influence decisions and drive outcomes across teams without direct authority.
- Operate independently while keeping leaders informed at critical decision points.
What You'll Need:
Experience & Background
- 6+ years of program or product management with prior work in e-commerce fraud prevention.
- Bachelor's degree in business administration finance operations management or a related quantitative field or equivalent experience.
Program Leadership & Execution
- Demonstrated expertise in fraud prevention and e-commerce including leading complex cross-functional initiatives.
- Experience balancing customer experience with risk mitigation in high-scale environments.
- Proven ability to translate business objectives into actionable plans milestones and measurable outcomes.
- Experience managing dependencies risks and competing priorities across multiple teams.
Communication & Stakeholder Leadership
- Excellent written and verbal communication skills along with the ability to manage time-sensitive tasks with attention to detail.
- Strong stakeholder management skills particularly with leadership and the ability to drive initiatives from conception to completion.
- Ability to translate complex data fraud signals and technical concepts into clear insights and recommendations.
Data Detail & Judgment
- Proficient in analyzing and effectively communicating metrics to support recommendations.
- Strong analytical mindset with the ability to use data to inform decisions and prioritize effectively.
- Detail-oriented while maintaining focus on outcomes customer trust and business impact.
Bonus:
- Experience working with machine learning models or advanced analytics in fraud detection.
- Experience managing third-party fraud vendors or risk platforms.
- Background in large-scale e-commerce identity risk or payments ecosystems.
The base salary range for this role is $129500 - $207000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience education and work location. In addition this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
Skills Required
- 6+ years of program or product management with prior work in e-commerce fraud prevention.
- Bachelor's degree in business administration finance operations management or a related quantitative field or equivalent experience.
- Demonstrated expertise in fraud prevention and e-commerce including leading complex cross-functional initiatives.
- Experience balancing customer experience with risk mitigation in high-scale environments.
- Proven ability to translate business objectives into actionable plans milestones and measurable outcomes.
- Experience managing dependencies risks and competing priorities across multiple teams.
- Excellent written and verbal communication skills and attention to detail for time-sensitive tasks.
- Strong stakeholder management skills and ability to drive initiatives from conception to completion.
- Proficient in analyzing and effectively communicating metrics; strong analytical mindset.
- Experience working with machine learning models or advanced analytics in fraud detection.
- Experience managing third-party fraud vendors or risk platforms.
- Background in large-scale e-commerce identity risk or payments ecosystems.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary bonuses equity opportunities healthcare benefits employee discounts and career growth opportunities. The company emphasizes supporting employees across ecommerce healthcare pharmacy customer service technology and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary performance bonuses commissions and equity depending on role and level. Built In also notes benefits such as relocation assistance employee discounts and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical dental vision prescription coverage HSA/FSA options life insurance disability coverage telemedicine mental health resources and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically mentally and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts employee discounts on Chewy products parental leave fertility support family-focused benefits and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements flexible scheduling commuter benefits PTO paid holidays and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities mentorship leadership development cross-functional learning and exposure to large-scale ecommerce automation healthcare and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits employee discounts coworkers and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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