Job Description
We are seeking a Senior ServiceNow Developer with 7 years of hands-on experience building configuring and optimizing enterprise ServiceNow solutions across ITSM HRSD and SPM. This role will be a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented delivery-focused developer who can independently own complex development workstreams mentor junior developers and collaborate closely with architects and project leads to bring scalable ServiceNow solutions to life.
Responsibilities:
Development & Configuration
Design build and configure ServiceNow applications and modules across ITSM HRSD and SPM including workflows service catalog items business rules client scripts UI policies and script includes.
Develop and maintain Flow Designer automations IntegrationHub spokes and custom REST/SOAP integrations with third-party enterprise systems.
Build and optimize Service Portal pages widgets and UI components to deliver intuitive self-service experiences.
Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.
Write clean efficient and well-documented server-side and client-side JavaScript following platform scripting best practices.
Platform Engineering & Quality
Manage update sets scoped application development and deployment across development test and production ServiceNow instances.
Perform code reviews and enforce development standards ensuring adherence to ServiceNow best practices and client governance frameworks.
Design and execute unit integration and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.
Monitor platform health identify technical debt and proactively recommend improvements to workflows configurations and integrations.
Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.
Integration & Data Management
Develop and maintain integrations between ServiceNow and HR systems (Workday SAP SuccessFactors) ITSM tooling LDAP/AD and enterprise middleware.
Build and maintain import sets transform maps and data source configurations for bulk data migrations and ongoing data synchronization.
Configure and manage CMDB population strategies including Service Graph Connectors and Discovery integrations.
Implement data validation error handling and logging frameworks within integration pipelines to ensure reliability and traceability.
Collaboration & Delivery
Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.
Participate in Agile ceremonies—sprint planning stand-ups retrospectives—and contribute to accurate effort estimation and sprint commitments.
Mentor junior and mid-level developers through code reviews pair programming and knowledge-sharing sessions.
Liaise with client technical teams and business stakeholders to clarify requirements demonstrate functionality and gather feedback during UAT.
Contribute to technical documentation including design specs integration runbooks and developer onboarding guides.
Qualifications:
Bachelor's degree in Computer Science Information Systems Engineering or equivalent practical experience.
3-7 years of hands-on ServiceNow development experience with a strong delivery track record across multiple full-lifecycle implementations.
Deep proficiency in ServiceNow scripting: Business Rules Client Scripts Script Includes UI Actions UI Policies and Scheduled Jobs.
Proven experience developing with Flow Designer IntegrationHub and scripted REST/SOAP APIs for enterprise system integrations.
Strong working knowledge of ITSM modules (Incident Problem Change CMDB Asset Management) and at least one of HRSD or SPM.
Experience with Service Portal development including custom widgets Angular.js components and CSS/SCSS styling.
Solid understanding of update set management application scoping and instance cloning strategies in multi-environment deployments.
Familiarity with ITIL v4 processes and how they map to ServiceNow platform capabilities.
Preferred
ServiceNow Certified System Administrator (CSA) and at least one Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
Experience with ServiceNow Automated Test Framework (ATF) and performance analytics configuration.
Exposure to ServiceNow ITOM (Discovery Event Management Service Graph) SecOps or GRC modules.
Familiarity with DevOps tooling and CI/CD pipelines integrated with ServiceNow (Git Jenkins ServiceNow DevOps).
Knowledge of JavaScript frameworks REST API design JSON and XML for advanced customization and integration work.
Experience with Agile/SAFe delivery methodologies in consulting or agency environments.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices including acceptable use of information assets malware protection and password security protocols
- Identify assess and report security risks focusing on how these risks impact the confidentiality integrity and availability of information assets
- Understand and evaluate how data is stored processed or transmitted ensuring compliance with data privacy and protection standards (GDPR CCPA etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Skills Required
- Bachelor's degree in Computer Science Information Systems Engineering or equivalent practical experience
- 3-7 years of hands-on ServiceNow development experience
- Deep proficiency in ServiceNow scripting: Business Rules Client Scripts Script Includes UI Actions UI Policies and Scheduled Jobs
- Experience developing with Flow Designer IntegrationHub and scripted REST/SOAP APIs
- Strong working knowledge of ITSM modules and at least one of HRSD or SPM
- Experience with Service Portal development including custom widgets
- Familiarity with ITIL v4 processes
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification
- Experience with ServiceNow Automated Test Framework (ATF)
What the Team is Saying
What We Do
Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design build and scale AI-driven products platforms and processes. With more than 5000 team members worldwide Bounteous delivers AI that sticks powering adoption and outcomes that move organizations from experimentation to true transformation.
Why Work With Us
Bounteous combines strategy experience design engineering data and AI to help leading brands build intelligent systems that are practical scalable and measurable. People join us to work on meaningful transformation initiatives collaborate with smart and supportive teams and help shape what’s next in AI and digital experience.
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Remote Workspace
Employees work remotely.
Our remote-first teams of talented individuals collaborate and co-innovate worldwide. We believe productivity thrives anywhere so you're empowered to work in the way and environment where you perform best.
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Date Posted
06/01/2026
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