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PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization.
We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments actively identifying potential roadblocks and providing thoughtful solutions that leverage PagerDuty’s products. They will run the technical discovery process and provide guidance relationship-building and support throughout the sales process to ensure customer success.
As a Solutions Consultant at PagerDuty you’ll sit at the nexus between pre-sales sales and customer experience and success. You are an extraordinary partner who plays the part of consultant technical salesperson technical guru product specialist and teacher with a committed dedication to exceptional customer service. You will build strong significant and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities.
Key responsibilities- Actively identify potential roadblocks and provide thoughtful technical solutions
- Run technical discovery processes to understand customer environments and potential technical landmines
- Design integrations to provide seamless implementation with the customer's current technology stack
- Support sales cycles by handling technical questions in RFPs RFIs and security questionnaires
- Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
- Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
- Partner with sales product and cross-functional teams with a focus on growth and exceptional customer service
- Manage multiple tasks independently and collaboratively using project management and account management skills
- Come up to speed quickly learn continuously and apply impeccable attention to detail to all tasks
- 5+ years of pre-sales experience
- Bachelor's degree or higher preferably in a technical field
- Ability to do basic scripting (Java PHP Ruby Perl) and a fundamental knowledge of Linux
- Experience selling SaaS in a fierce environment
- Strong communication skills to build and manage relationships with new and existing clients with a focus on growth
- Demonstrable knowledge of IT monitoring tools or IT Operations
- Excellent at multi-tasking self-driven and able to work both independently and with cross-functional teams
- Ability to travel to customer sites as necessary
- Understanding of monitoring systems such as New Relic Nagios Zenoss Splunk ServiceNow and Zabbix
- Familiarity and knowledge of PagerDuty's space or already being a fan of our product
- Experience in both enterprise and commercial sales
PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.
This role is expected to come into our San Francisco office two times per week so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 144000 - 197200 USD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.
How we work
Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Skills Required
- 5+ years of pre-sales experience
- Bachelor's degree or higher (preferably in a technical field)
- Ability to do basic scripting (Java PHP Ruby Perl) and fundamental knowledge of Linux
- Experience selling SaaS
- Strong communication and relationship-building skills
- Demonstrable knowledge of IT monitoring tools or IT Operations
- Excellent multi-tasking self-driven able to work independently and cross-functionally
- Ability to travel to customer sites as necessary
- Understanding of monitoring systems such as New Relic Nagios Zenoss Splunk ServiceNow and Zabbix
- Familiarity with PagerDuty or being a user/fan of the product
- Experience in both enterprise and commercial sales
What the Team is Saying
PagerDuty Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical plan options (Aetna nationwide and Kaiser in CA) are paired with dental (Aetna) vision (VSP) and robust mental-health resources like Headspace Care EAP access and advocacy services. U.S. coverage begins on the hire date when enrolled and global EAP support is emphasized.
- Leave & Time Off Breadth—Companywide downtime via “HibernationDuty” and recurring Wellness Days provides coordinated rest in addition to PTO and paid holidays. The package also includes 20 hours of paid volunteer time annually for community engagement.
- Parental & Family Support—Paid parental leave options are complemented by Cleo family‑planning/parental support backup care resources and a Care.com membership referenced in company materials. A phased return‑to‑work program and adoption assistance are also highlighted in benefit summaries.
PagerDuty Insights
What We Do
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.
Why Work With Us
PagerDuty offers a hybrid flexible environment where ambition thrives. We champion innovation learning and growth through our core values: Champion the Customer Take the Lead Run Together Ack & Own and Bring Your Self. Join us!
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid flexible workplace while also providing ample opportunities for connection in-person and virtually with your colleagues.
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