Job Description
You'll bring industry-leading AI-native fluency to planning evaluation and reliability across multiple squads graduating shared capabilities from one squad's project into primitives the whole company builds on.
At this level you'll cut through ambiguity with conviction taking on the systemic problems where quality velocity cost and risk collide - and where the external AI landscape shifts faster than anyone's roadmap. You'll own the operational plans that shape our short to mid-term results and set the ethical bar for how builders work with customer data patient communications and AI systems.
Key Responsibilities
- Own a multi-squad technical area (agentic patterns integration surface reliability evaluation voice and messaging migration or similar) and drive it to a measurably better place.
- Partner with Heads of Segment across squads the Primitives Squad and the Knowledge and Tools Squad to graduate shared capabilities that multiply builder output.
- Establish and execute on functional-level goals; define processes standards and best practices that other squads adopt.
- Represent Artera's engineering practice in senior customer conversations architecture reviews and partnerships with EHR and platform vendors.
- Diagnose systemic issues (quality reliability velocity or cost) and lead the cross-squad work needed to fix them at the root.
- Sponsor mentor and develop other builders; model the transition from personal output to organizational leverage.
- Set the ethical standards for how builders work with customer data patient communications and AI systems.
Basic Qualifications
- Industry-leading AI-native fluency: consistently demonstrates and teaches an AI-native practice that produces the output of a traditional team (hard requirement).
- Typically 10+ years of professional engineering experience or equivalent demonstrated output with multiple examples of systems you architected and ran at scale.
- Recognized expertise in at least one domain that maps directly to Artera's critical capabilities (agentic platforms EHR integrations AWS-scale reliability AI evaluation voice and messaging security engineering).
- Track record of leading technical initiatives across multiple teams that materially changed business outcomes.
- Strong commercial judgment: can frame technical choices in terms of customer impact revenue cost and risk.
- Exceptional written and verbal communication including at senior customer and executive level.
- Demonstrated ability to influence without authority across multiple squads and functions.
Preferred Qualifications
- Prior staff or senior staff-level experience at a healthcare AI-native or agentic platform company.
- Experience designing systems for multi-tenant HIPAA/HITRUST/FedRAMP-constrained environments at scale.
- Experience as a board advisor or external technical contributor in the healthcare or AI space.
- Recognized external profile: publications conference talks or open source influence.
- Experience leading incident response and post-incident organizational change.
How we work together is evolving. Our AI services model has shown what's possible when small focused teams move fast — and reinforced that the best work happens when people are truly connected. We are taking the next step by focusing new U.S. hiring in three locations — Santa Barbara Seattle and Kansas City — and opening new dedicated offices in Seattle and Kansas City.
Here's what this means:
For all new hires: All new U.S. roles will be based in one of these three cities. If you are not currently based in one of these metro areas we will require relocation for this role and will offer a relocation package as needed. We will not be hiring any remote people for this position.
For Santa Barbara employees: We'll be moving to full-time on-site (5 days/week) by September 1.
For Seattle-area employees: We’ve found an office space that we'll open in June in Pioneer Square. We'll start with a hybrid schedule — Tuesdays and Thursdays in-office — and move toward 3 days per week by September 1. As our Seattle team grows we'll continue increasing in-office days.
For Kansas City-area employees: Our next phase. We'll share office details and a timeline as planning comes together.
Skills Required
- 10+ years of professional engineering experience or equivalent output.
- Industry-leading AI-native fluency.
- Recognized expertise in agentic platforms or EHR integrations.
- Track record of leading initiatives across multiple teams.
- Strong commercial judgment connecting technical choices to business outcomes.
What the Team is Saying
What We Do
Artera a SaaS leader in digital health transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1000+ provider organizations — including specialty groups FQHCs large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling intake forms billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice text and web. A decade of healthcare expertise powered by AI. For more information visit www.artera.io.
Why Work With Us
At Artera you’ll work alongside a team of talented hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Santa Barbara HQ Philadelphia and Budapest offices are currently hybrid. We also hire in LA-area SF/Bay Area Boston Chicago Denver Seattle and Kansas City areas. We do not currently have offices there but are looking to that in the future
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Date Posted
05/30/2026
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