Senior Strategic Account Manager, Corporate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Strategic Account Manager, Corporate based in the United States.

This role sits at the center of long-term enterprise customer success and revenue expansion, managing strategic relationships across large corporate accounts. You will act as a trusted advisor to senior executives, aligning platform capabilities with organizational learning, communication, and digital transformation goals. The position requires a strong blend of commercial acumen, relationship management, and strategic thinking to drive retention and growth. You will own complex enterprise partnerships end-to-end, ensuring customers continuously realize value from the platform. Working cross-functionally with internal teams, you will influence product direction, resolve escalations, and shape account strategy. This is a high-impact role in a fast-paced, customer-obsessed environment where outcomes matter as much as relationships.

Own and grow a portfolio of high-value enterprise accounts by developing long-term strategic engagement plans, driving retention, and identifying expansion opportunities across complex organizations.

• Build and maintain executive-level relationships across C-suite stakeholders (HR, L&D, IT, Procurement), positioning the platform as a core business enabler
• Design and execute account strategies that maximize adoption, retention, and revenue growth across enterprise clients
• Identify upsell and cross-sell opportunities by aligning customer objectives with platform capabilities and measurable business outcomes
• Lead renewal negotiations and complex commercial discussions, ensuring mutually beneficial long-term agreements
• Serve as the primary escalation point for strategic customer issues, coordinating cross-functional teams to deliver fast, effective resolutions
• Conduct business reviews and performance analyses, translating insights into actionable account growth plans
• Collaborate closely with Product, Customer Success, Marketing, and Engineering to influence roadmap priorities and improve customer experience
• Monitor account health metrics, forecast revenue performance, and proactively mitigate churn risks

Requirements:

This role requires a strong background in enterprise account management, with proven success in managing complex SaaS relationships and driving revenue growth through strategic engagement.

• 8+ years of experience in strategic account management, enterprise sales, or customer success within B2B SaaS environments
• Demonstrated success managing and expanding large, complex enterprise accounts in the U.S. market
• Strong executive presence with the ability to influence C-level stakeholders and navigate complex organizational structures
• Proven track record in renewals, retention, and revenue expansion through consultative, value-based selling
• Strong commercial acumen with the ability to build business cases, analyze performance metrics, and manage forecasting
• Experience working cross-functionally across product, engineering, and customer success teams in fast-paced environments
• Excellent communication, negotiation, and presentation skills with the ability to simplify complex technical concepts
• Proficiency with CRM and account management tools (e.g., Salesforce) and customer analytics platforms
• Strong understanding of enterprise SaaS environments, ideally with exposure to learning, communications, or video technology platforms

Benefits:

• Competitive base salary with performance-based incentives
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with employer match
• Flexible remote-first work environment
• Generous paid time off, holidays, and parental leave
• Opportunities for professional growth and leadership development
• Collaborative, high-performance culture focused on innovation and impact
• Wellness, learning, and employee support programs