Job Description
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
The Opportunity at Altana
We are seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution with the Mexican government. This role goes beyond traditional account management: you'll act as the strategic owner for driving mission impact ensuring technical delivery and building lasting client partnerships.
The right candidate thrives at the intersection of public sector mission needs and cutting-edge software can earn trust with senior government stakeholders and knows how to mobilize cross-functional teams to deliver results at scale.
- Drive the onboarding and adoption process for new users making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support but also building relationships with user groups and mission leaders.
- Assist customers with in-depth analysis to optimize their experience and results providing direct analytical support to the customer where necessary to realize value.
- Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission.
- Act as the first point of contact for support requests quickly engaging the right resources to resolve issues.
- Synthesize and communicate feedback to the Product team.
- Coordinate with our implementation engineering team to ensure successful technical delivery.
- Collaborate with Account Executives to develop an account growth strategy identifying expansion opportunities and transforming them into reality.
- Travel regularly to Mexico to support relationship-building and on-the-ground delivery with local stakeholders.
- Native-level Spanish fluency (Required)
- 5+ years of account management delivery or consulting experience — ideally with a complex data platform and Spanish-speaking public sector or enterprise customers.
- You can demonstrate a history of successfully expanding accounts year over year.
- You have a strong understanding of SaaS financial metrics allowing you to make data-informed decisions.
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
- You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
- Your ability to establish positive relationships and influence others is a key asset complemented by excellent communication and interpersonal skills balancing approachability with persistence.
- You are a business builder with the drive to establish Altana in a new geography acting as a foundational piece for Altana’s Mexico business.
This role is based in Brooklyn NY or Washington DC with hybrid work flexibility. We prefer candidates within commuting distance of one of our offices but will consider remote candidates who are a strong match.
US Salary Range and Benefits
$150000 - $175000 USD
The salary range to the extent specified for this role is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors including but not limited to work experience education and/or training critical skills and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally Altana offers top-tier benefits for full-time employees including:
- Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
- Parental Leave: We offer industry leading Paid Parental Leave (PPL) providing 14 weeks of leave for non-birthing adoptive and foster parents and up to 26 weeks of leave for birthing parents all paid at 100% of your base salary.
- Health Benefits: We have a full suite of medical vision and dental benefits with generous employer contributions designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
- Supplemental Benefits: Altana provides life short- and long-term disability and AD&D insurance coverage all at no cost to you so you know that you and your loved ones are covered in case of an emergency.
- 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
- Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
- Wellness: Because we value mental and emotional health every Altana employee has access to a free premium subscription to Calm the #1 app for meditation sleep and mindfulness.
- Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
- Employee Assistance Program: Free access to confidential personal support.
- Dependent Care FSA: You will have access to a Dependent Care FSA which allows you to set aside pre-tax funds for childcare expenses
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Our values are the core beliefs that shape who we are what we stand for and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire design build and connect with each other and our customers.
- Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word meeting commitments and ensuring every action we take reinforces confidence in us. We rely on each other to deliver to speak openly and to hold ourselves accountable.
- Resilience: In a world of uncertainty and complexity our work must withstand challenges evolve with conditions and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt we support each other and we keep moving forward.
- Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus creativity and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable we build a culture of innovation and collective success that reflects the scale of our mission.
- Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big complicated network problems—the ones others avoid. We know success isn't guaranteed but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger and it’s demonstrated by how we approach hard conversations and complex projects.
At Altana we believe that a diverse workforce enables greater creativity performance and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications without regard to race color religious creed national origin ancestry age physical or mental disability medical condition marital status sexual orientation gender identity or expression genetic information family care or medical leave status military or veteran status or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type in any situation.
Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.
Skills Required
- Native-level Spanish fluency
- 5+ years of account management or delivery experience
- Strong understanding of SaaS financial metrics
- Ability to learn data fusion and machine learning concepts
- Ability to establish positive relationships and influence others
What We Do
Altana is the world's product network empowering a new era of global commerce by uniting businesses and governments on a trusted AI-powered platform to build a safer more resilient supply chain. The United States and allied governments use Altana’s product network to enforce tariffs and manage their borders. Five of the world’s 10 largest logistics providers use Altana to efficiently manage cross-border trade and 140 million buyer-supplier connections are managed on the network.
Why Work With Us
Altana provides competitive base salaries full global benefits including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US. Plus we provide a generous PTO policy annual stipends for wellness and learning and development equity program and up to 26 weeks of fully paid parental leave
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Date Posted
05/27/2026
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