Senior Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in United States.

This role sits at the intersection of technical delivery, customer success, and cross-functional coordination, supporting large enterprise customers through complex onboarding and ongoing solution adoption. You will act as a trusted technical advisor, ensuring customers successfully integrate and operationalize a SaaS platform within their environments. The position plays a critical role in aligning internal teams and external stakeholders around delivery timelines, architecture decisions, and success milestones. You will work closely with product, engineering, solutions, and go-to-market teams to remove blockers and drive execution. This is a highly visible role focused on enabling customer value realization at scale. It requires both strong technical fluency and exceptional stakeholder management in a fast-paced, global environment.

Own end-to-end technical account coordination for enterprise customers, ensuring seamless collaboration across onboarding, integration, and post-launch phases, while maintaining alignment between internal teams and client stakeholders.

• Coordinate cross-functional technical initiatives by managing timelines, dependencies, risks, and deliverables across GTM, product, engineering, and support teams.
• Serve as the primary technical liaison between account management, solutions engineering, and product teams to ensure customer requirements are accurately translated and executed.
• Build and maintain detailed project plans, including milestones, critical paths, documentation, and status reporting for internal and external audiences.
• Support customer onboarding, adoption, and expansion by ensuring timely delivery of integrations, APIs, documentation, and technical configurations.
• Track and manage action items, escalations, and follow-ups from customer and internal engagements to ensure issues are resolved efficiently.
• Provide ongoing updates to leadership and stakeholders, ensuring visibility into progress, risks, and customer health across key accounts.

Requirements:

Bring deep experience in technical customer-facing roles, with the ability to manage complex SaaS implementations and communicate effectively across technical and non-technical audiences.

• 6+ years of experience in Technical Account Management, Solutions Engineering, Technical Support, or software engineering within a SaaS environment.
• Strong understanding of APIs, system integrations, and enterprise software architectures.
• Proven ability to manage multiple complex projects simultaneously in fast-paced, cross-functional environments.
• Excellent communication skills with the ability to translate technical concepts into clear business outcomes.
• Strong stakeholder management skills, including experience working with engineering, product, sales, and customer teams.
• Analytical and problem-solving mindset with a structured approach to prioritization and execution.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.

Benefits:

• Competitive base salary with performance-based commission structure
• Equity or stock option eligibility depending on role and level
• Comprehensive medical, dental, and vision insurance coverage
• Flexible remote work model across the United States
• Learning and development budget for professional growth
• Health, wellness, and sports-related allowances
• Paid time off, volunteering day, and company holidays
• Opportunities to work on high-impact enterprise accounts in a global environment