ServiceNow Team Project Manager/Architect
Job Description
Team: Project Management
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Team Project Manager/Architect based in the United States.
This is a senior leadership opportunity for an experienced ServiceNow professional who excels at combining technical architecture, project management, and team leadership in a complex enterprise environment. You will oversee the strategic direction, governance, and delivery of ServiceNow platform capabilities while leading cross-functional development and administration teams. Working closely with technical and business stakeholders, you will drive platform modernization, custom application development, and operational excellence. The role requires balancing hands-on architectural expertise with program oversight to deliver secure, scalable, and high-performing solutions. You will play a critical role in shaping platform strategy, ensuring compliance, and supporting mission-critical digital transformation initiatives. This position is ideal for a collaborative leader who thrives in fast-paced, highly regulated environments.
Accountabilities:
- Define and execute the ServiceNow platform roadmap, ensuring alignment with organizational objectives and long-term technology strategy.
- Architect enterprise ServiceNow solutions across core modules, including ITSM and additional platform capabilities such as ITOM, ITAM, HRSD, CSM, SecOps, or IRM/GRC.
- Establish and enforce technical standards, governance frameworks, development best practices, and platform architecture guidelines.
- Lead, mentor, and manage ServiceNow developers, administrators, and operations teams while fostering continuous improvement and professional development.
- Oversee day-to-day platform administration, including configuration, user management, platform health, upgrades, release planning, and performance optimization.
- Manage the full lifecycle of custom ServiceNow applications, including design, development, testing, deployment, maintenance, and enhancement planning.
- Lead medium-to-large ServiceNow implementation and enhancement projects, managing scope, schedules, budgets, risks, vendors, and stakeholder expectations.
- Collaborate with business and technical stakeholders to gather requirements, prioritize backlogs, and translate business needs into scalable technical solutions.
- Ensure compliance with federal security, governance, privacy, and change management requirements while supporting audits and authorization activities.
- Monitor platform KPIs, service performance, and operational metrics while driving quality assurance, code reviews, and continuous platform optimization.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent professional experience).
- 10+ years of experience in IT project management, solution delivery, or enterprise technology leadership.
- 6+ years of hands-on experience working with the ServiceNow platform in enterprise environments.
- 4+ years of experience serving as a ServiceNow technical architect or platform lead.
- 4+ years of experience leading ServiceNow development, administration, or operations teams.
- Strong expertise in ServiceNow architecture, configuration, workflows, business rules, integrations, scripting (JavaScript/Glide), and custom application development.
- Experience with ServiceNow modules such as ITSM and one or more of ITOM, ITAM, HRSD, CSM, SecOps, or IRM/GRC.
- Knowledge of REST/SOAP integrations, MID Server, CI/CD pipelines, update sets, release management, and modern API integration patterns.
- Proven experience managing Agile, Scrum, Kanban, or hybrid project delivery methodologies.
- Familiarity with federal security frameworks and compliance standards, including FISMA, FedRAMP, and NIST 800-53.
- Strong leadership, communication, stakeholder management, and organizational skills.
- Preferred certifications include ServiceNow CSA, CIS, Certified Technical Architect, ITIL, PMP, PRINCE2, Scrum Master, or SAFe.
- U.S. Citizenship and eligibility to obtain or maintain a NOAA Public Trust clearance are required.
- Competitive annual salary ranging from $103,000 to $135,000, based on qualifications and experience.
- Fully remote work arrangement for candidates residing in approved U.S. states.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Company-paid life insurance.
- Short-term and long-term disability coverage.
- Paid vacation and company holidays.
- Opportunity to lead large-scale enterprise ServiceNow initiatives supporting federal programs.
- Collaborative environment with opportunities for professional growth, technical leadership, and certification development.
- Minimal travel requirements (less than 10%).
Requirements:
Benefits:
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Date Posted
07/01/2026
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