Staff Product Manager AI Enablement

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide – including Brex Rippling Navan Qantas SHEIN and many more – with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career join us.

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and you’re motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here you’ll tackle complex high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you let’s build what’s next.

As a Staff Product Manager AI Enablement you will define and drive the strategy roadmap and execution for Airwallex’s next-generation AI-powered products. You will work at the intersection of fintech AI/ML and global financial operations building intelligent automation and customer experiences that scale across regions and languages. This is a high-impact strategic role with the opportunity to shape the future of global payments treasury cards and B2B financial operations.

Responsibilities:

• Own the end-to-end product lifecycle for AI-powered features and platforms from ideation to launch and ongoing optimization.

• Define and champion the product vision and roadmap balancing long-term innovation with short-term business needs.

• Partner with engineering data science design compliance and commercial teams to deliver scalable secure and intuitive AI solutions.

• Drive Product-Led Growth (PLG) initiatives including in-product nudges rewards cross-sell systems and lifecycle automation to enhance customer adoption retention and revenue generation.

• Build and ship hands-on AI/ML-powered products (e.g. copilots agents chatbots recommendation systems) not just integrate models into existing flows.

• Leverage AI-driven technologies and data-driven insights to innovate improve user experience and reduce operational friction.

• Lead the development of customer service and support automation (e.g. bots self-serve flows deflection journeys) to deliver intelligent automation across payments onboarding and support.

• Ensure compliance transparency and responsible AI practices are embedded in all products especially in regulated domains like payments treasury and cards.

• Launch products across multiple regions and languages in a fast-paced global environment collaborating with local teams to ensure market fit and regulatory compliance.

• Mentor and lead other product managers with the opportunity to grow into a broader leadership role.

Minimum qualifications:

• 7+ years of product management experience owning core product areas end-to-end for complex multi-surface products (e.g. platforms marketplaces productivity tools) including 0→1 or early-stage products in high-ambiguity environments with a clear builder mindset.

• Hands-on experience building and shipping AI/LLM-powered products with deep technical fluency in how modern ML systems are trained evaluated deployed and monitored.

• Data-driven growth-oriented problem solver with strong analytical rigor (dashboards SQL or product analytics tools) and a track record of running experiments (e.g. A/B tests) to improve activation adoption or retention.

• Builder mindset stakeholder management skills able to align engineering data design operations CS and GTM partners around strategy roadmap and execution.

Preferred qualifications:

• Experience in fintech payments treasury cards or B2B financial operations including working within compliance/risk/role-based access constraints.

• Prior work on growth lifecycle or PLG products (e.g. in-product nudges rewards cross-sell systems lifecycle automation).

• Technical background or prior role in AI/ML data science or engineering.

• Experience building customer service/support automation (e.g. bots self-serve flows deflection journeys).

• Experience launching products across multiple regions and languages in a fast-paced global environment.

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We don’t regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

What We Do

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 250000+ businesses worldwide – including Brex Rippling Navan Qantas SHEIN and many more – with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.Proudly founded in Melbourne we have a team of over 2300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career join us.

Why Work With Us

Airwallex was founded by people told their idea was unreasonable and we've hired that way ever since. We move fast think globally and give you ownership from day one. If you want to pioneer global finance at scale alongside the ambitious let's talk.

Gallery