Strategic Account Manager - Restaurants

Meet Upside:

Upside is a high-growth retail technology company driving hundreds of millions of dollars in proven profit to brick and mortar businesses. Unlike the many apps and services that provide discounts to consumers but actually hurt retailer profitability, Upside is the only two-sided marketplace that provides proven incremental profit to retailers. Tens of thousands of retailers nationwide are seeing a 52% ROI on average—results that have been independently audited by Fortune 500 and third-party analytics companies. On the consumer side of the marketplace, millions of users power $5 billion in purchases through the Upside platform every year. They use our top-rated mobile app to see 2 to 3 times more value on their purchases than with any other product. By helping people and businesses do better, communities grow stronger. You’ll join a Team whose experience hails from places such as Google, Uber, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists. 

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D was raised in March 2022 and led by General Catalyst at a $1.5B valuation. Other investors include Bessemer Ventures and Formation8.

Meet the Account Management team:

The Upside Account Management Team is made up of hardworking, data-driven collaborators with a diverse set of backgrounds and experiences! While we have all had different paths to account management, we share a love of helping our merchants grow. We may be spread across three cities, but we are a fun, supportive, and close-knit team.

The Restaurant Account Management team is quickly growing and presents ample opportunity to take on increased responsibility over time.

About the job:

Upside is growing and is in search of a hardworking and solution-focused Strategic Account Manager for our Restaurant Accounts team. In this role, you'll develop a detailed knowledge of our business and product, maintain and strengthen strategic client relationships, and coordinate with internal partners to deliver on client expectations. This role collaborates with multiple departments, including product, marketing, and sales, to represent the voice of the customer.

What you'll do:

• Learn Upside’s unique features and demonstrate the value to merchants

• Work with our clients from onboarding to long term account management

• Own and grow restaurant relationships, including monitoring and managing account metrics (Account Health, Churn, and Growth)

• Lead regular account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers

• Establish and cultivate relationships with restaurant partners, proactively communicating internal changes and initiatives as well as handling inbound inquiries.

• Report to the Director of Account Management on weekly/monthly/quarterly account results

What you need:

• 6-10 years experience as an Account Manager, or a similar role in enterprise account management

• Strong communication and client management skills

• Track record of achieving customer experience goals

• Understanding of account management performance metrics

• Self-starter work ethic, a bias for action, results-oriented personality, and a creative but structured problem-solving demeanor

• Experience working in a fast-growing, early-stage business desired!

• The desire to build something new and the ability to thrive in a rapidly changing environment is required

• Experience working with the restaurant industry is a plus

• Bachelor’s degree or higher

• Familiarity with Google Suite

• Experience with Salesforce a plus

The fine print:

• Upside employees are currently working from home during the COVID-19 pandemic. This role can sit remotely or in one of our offices in Chicago, DC or NYC.

• Notice to recruiters and placement agencies: This is an in-house search with a dedicated resource. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!