Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Project Manager in United States.
This role is responsible for leading the end-to-end implementation of complex BPO client engagements, ensuring a seamless transition from contract signature to full operational delivery. You will act as the central orchestrator across internal teams, global delivery centers, and client stakeholders to deliver high-quality onboarding experiences. The position requires strong project leadership skills, operational discipline, and the ability to manage multiple workstreams simultaneously in a structured and deadline-driven environment. You will translate contracted scope into actionable delivery plans while ensuring alignment, transparency, and execution excellence. A key part of the role involves managing change, mitigating risks, and ensuring operational readiness for long-term client success. This is a highly client-facing position where communication, coordination, and governance are essential to delivering measurable implementation outcomes.
Accountabilities:
- Lead the full implementation lifecycle for BPO client engagements, from project kickoff through transition to steady-state operations.
- Define and manage detailed project plans, including timelines, milestones, dependencies, and communication frameworks.
- Serve as the primary client contact during onboarding, ensuring alignment on scope, expectations, and deliverables.
- Coordinate internal workstreams including operations, technology, workforce, and quality teams to ensure smooth execution.
- Facilitate process mapping, knowledge transfer, SOP validation, and operational readiness activities with client stakeholders.
- Identify, assess, and mitigate project risks while managing scope changes and escalation processes when necessary.
- Ensure clear documentation, reporting, and governance throughout the implementation lifecycle.
- Support continuous improvement by capturing insights from implementations to enhance delivery models and playbooks.
- 3+ years of experience managing BPO implementations, operational onboarding, or large-scale transformation projects.
- Strong project management skills with the ability to manage complex, multi-workstream initiatives.
- Excellent client-facing communication skills with experience guiding stakeholders through change and onboarding processes.
- Ability to coordinate cross-functional teams across operations, technology, training, and quality functions.
- Strong problem-solving skills with a hands-on approach to operational challenges and risk resolution.
- Experience working in outsourcing, shared services, or service delivery environments is highly preferred.
- Familiarity with global or offshore delivery models is an advantage.
- Certification such as PMP or Lean Six Sigma is a plus.
- Strong organizational skills with attention to detail and governance discipline.
- Remote-first work environment with flexibility to work from home.
- Opportunity to lead high-impact client implementations in a global delivery organization.
- Exposure to international teams across multiple operational centers.
- Career development opportunities within large-scale transformation and BPO environments.
- Structured project environments with defined methodologies and governance frameworks.
- Inclusive and collaborative workplace culture focused on respect and accountability.
- Opportunity to influence process improvement and operational excellence initiatives.
Requirements:
Benefits:
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Date Posted
04/27/2026
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