SVP Operational Strategy & Process Transformation (Hybrid)

At Globe Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected collaborative and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next SVP Operational Strategy & Process Transformation? Globe Life is looking for an SVP Operational Strategy & Process Transformation to join the team!

In this role you will be responsible for leading the design and execution of enterprise process improvement initiatives that enhance consistency efficiency and operational effectiveness across acquisition and sales administration.

This role partners closely with senior leaders to establish scalable operating models mature project management practices and introduce performance metrics while directly managing a small team of business analysts. The role serves as a senior advisor and driver of process optimization with responsibility for shaping business cases managing project execution and ensuring measurable outcomes.

This is a hybrid position located in McKinney Texas (WFH Monday & Friday In Office Tuesday-Thursday).

 What You Will Do:

• Enterprise Process Standardization: Implement and maintain uniform processes frameworks and performance measures across underwriting new business and sales administration.
• Operating Model Development: Partner with business leaders to define forward-looking administrative models for Underwriting New Business and Sales Administration with 1- 3- and 5-year horizons. Provide advisory input and help drive adoption of changes.
• Systems & Application Alignment: Collaborate with technology operations and business leaders to align processes across mainframe systems enterprise applications and integration points.
• Continuous Improvement Leadership: Apply Lean Six Sigma and related methodologies to drive measurable cost quality and efficiency improvements.
• Technology Use Cases: Identify and prioritize opportunities for applying RPA AI and related tools to optimize processes in acquisition and sales administration.
• Cross-Functional Collaboration: Facilitate alignment across departments eliminate silos and introduce enterprise best practices that improve speed quality and cost efficiency.
• Project & Portfolio Management: Establish and mature project identification tracking cost/benefit analysis and postmortem reviews. Ensure project benefits are realized.
• Change Management: Lead change initiatives engaging stakeholders and driving adoption of new processes and tools.
• Performance Measurement: Define KPIs establish dashboards and partner with IT to build reporting capabilities that support data-driven decision making.
• Executive Advisory: Provide recommendations and insights to senior leadership on process improvement initiatives and transformation efforts.
• Team Leadership: Directly manage 2–3 business analysts setting priorities mentoring and ensuring quality deliverables.
• Budget Management: Develop business cases and cost/benefit analyses for transformational projects. Manage approved project budgets ranging from hundreds of thousands to several million dollars ensuring implementation within financial and operational targets.

What You Can Bring:

• Bachelor’s degree required; advanced degree preferred (MBA MS).
• 10+ years in process improvement operational excellence or project management roles within insurance or related industries. 
• 5+ years of demonstrated ability to lead cross-functional initiatives and manage small team.
• Relevant certifications (Lean Six Sigma Black Belt PMP) preferred.
• Strategic and systems thinking with ability to drive alignment across functions.
• Strong communication and presentation skills to senior audiences.
• Proficiency in continuous improvement and change management methodologies.
• Data-driven decision-making and KPI development.
• Ability to lead a small professional team while influencing broader enterprise initiatives.
• Strong understanding of mainframe systems enterprise applications and cross-platform process integration.
• Strong understanding of transformational technologies and industry best practices within the US Insurance market.
• Proven track record in continuous improvement methodologies and change management practices.
• Exceptional stakeholder management communication and influence skills across all organizational levels.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health dental and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness mindfulness nutrition and sleep goals.

• Company-paid counseling for assistance with mental health stress management and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy realize your path and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life your voice matters.

What We Do

Globe Life is an insurance company with a mission centered on protecting the financial futures of working families. The company has operated for over a century built on a foundation of discipline ethics and long-term thinking. Employees at Globe Life don't simply work in insurance. They help safeguard futures show up in meaningful moments for real people and contribute to something larger than a paycheck. The company's guiding statement "We Make Tomorrow Better for Families and for the People Who Help Protect Them" reflects both its public mission and its commitment to the people who carry that mission forward every day.

Why Work With Us

Globe Life protects real families' financial futures giving everyday work deeper meaning. Rooted in 100+ years of stability ethics and integrity it's a place where employees grow with confidence. The culture values clarity respect and accountability with real mobility visible advancement and intentional leadership development.

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