System Service Representative Trenton, New Jersey

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
IBM seeks to hire a System Services Representative for the Trenton NJ area. This role is for an individual contributor responsible for on-site installation maintenance and repair of IBM and Multi-Vendor system products including hardware networking software and various operating systems in a data center environment. Individual could be responsible for Intel server storage printer and networking equipment. This individual would be the primary technical interface supporting clients in the area. Including advising clients regarding preventative maintenance configuration operation and environmental factors that may impact product performance or impair the client’s IT operation. They may also perform services activities such as system assurance system-level problem determination discontinuance and system relocation activities when requested or required. They are accountable to ensure a high level of client satisfaction with service delivery technical support and operational services for our clients. When critical situations occur they are the IBM technical interface to clients and manage the situation until a resolution is found. An in-depth background check may be required by area client’s to be on-boarded and gain access to their facility. Passing this type of background check is essential to success in this job role.

Required Technical and Professional Expertise

• Valid Drivers License
• Reliable Vehicle
• Technical Background
• High School Diploma
• Effective Communication
• Technical experience supporting clients

Preferred Technical and Professional Expertise

• Technical School Degree / Diploma
• Experience in Hardware Support of IBM and/ or OEM Servers Networking Storage Switches Routers and OEM Printers
• Flexibility & Adaptability Responsible to others and technical excellence