System Services Representative - New Jersey

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
IBM is looking for a Systems Services Representative for the Northern NJ area. This unique role is for an individual contributor who will be responsible for the on-site installation maintenance and repair of IBM and multi-vendor systems and components. This includes hardware software and operating systems in a data center environment.

As a Systems Services Representative you will be:
• The primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the Client. This role requires a strong technical background and the ability to communicate complex technical issues to non-technical clients.
• Client advisors on preventive maintenance configuration operation and environmental factors that may impact product performance or impair the client’s IT operation;
• Accountable to ensure a high level of client satisfaction with service delivery technical support and operational services for the client account(s). When critical situations occur they are the IBM technical interface to clients and manage the situation until they are fixed;
• They may also perform service activities such as systems assurance systems-level problem determination discontinuance and relocation of IBM and non-IBM systems and products;
• Local travel in the assigned Territory throughout the week in support of the Client’s needs;
• Skills will begin with laptop desktop and printers but will have the opportunity to expand their skill set to include Intel Server Networking and Storage support
IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence providing world-class support to all of IBM’s Customers. The ideal candidate will join a high-performance team built on camaraderie and teamwork. TLS values professional growth and is heavily invested in skills development through Education and training.

Note: This role requires candidates to have a valid driver’s license and a reliable vehicle.

Required Technical and Professional Expertise

• Previous experience coordinating hardware and/or software support for clients ensuring a seamless resolution process.
• Experienced in on-site installation maintenance and repair activities for IBM and multi-vendor systems and components.
• Effective communication.
• Problem-solving.
• Teamwork and adaptability

Preferred Technical and Professional Expertise

• A+ Certifcation is a plus.
• Cisco UCS Certification is a plus.
• Cisco R&S Certification is a plus.