Team Lead Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead Operations based in the United States.

This role offers the opportunity to lead a high-performing operations team focused on insurance and collections processes within a structured and mission-driven environment. You will be responsible for ensuring operational efficiency, resolving complex payor and departmental issues, and driving continuous improvement across workflows. The position blends hands-on problem solving with team leadership, requiring strong attention to detail and the ability to identify trends that impact performance and service quality. You will act as a key point of escalation for operational challenges while supporting staff development and fostering a collaborative team culture. This is an ideal role for an experienced operations professional who thrives in fast-paced, detail-oriented environments and enjoys improving systems, processes, and team outcomes.

• Lead and support daily operational activities within the collections and insurance processing team, ensuring timely resolution of backlog and workflow issues.
• Assist team members in resolving complex departmental and payor-related challenges, acting as a point of escalation when needed.
• Identify recurring trends, inefficiencies, and issues within department and payor processes, and propose actionable improvements.
• Manage and resolve invoices and cases requiring special attention, ensuring accuracy and compliance with established procedures.
• Support managers and supervisors with operational projects, reporting, and process improvement initiatives.
• Motivate and guide team members to achieve performance targets and maintain a strong focus on departmental goals.
• Monitor operational performance and contribute to continuous improvement of billing and collection workflows.
• Ensure adherence to internal policies, procedures, and quality standards in all operational activities.

Requirements

• High school diploma or equivalent required; additional education in business, healthcare administration, or related fields is a plus.
• 2+ years of experience in insurance, billing, or collections environments.
• Strong understanding of billing systems, CPT/ICD coding concepts, and third-party payor processes.
• Familiarity with CPT-4, ICD-9, ICD-9-CM coding standards is preferred.
• Experience working with operational systems and telecommunications or billing software tools is an advantage.
• Strong problem-solving skills with the ability to identify trends and resolve operational issues effectively.
• Proven ability to lead, motivate, and support team members in achieving operational goals.
• Excellent organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills and ability to collaborate effectively within a team environment.
• Ability to work in a structured office-based environment, primarily desk-based work.

Benefits

• Competitive hourly salary ranging from $20.57 – $30.84/hour, depending on experience and qualifications.
• Comprehensive health insurance coverage with reduced copays and coinsurance.
• Generous paid time off, including up to 22 vacation days, 10 holidays, and sick leave.
• Defined contribution retirement plan (403(b)) with employer contributions starting at 7%.
• Wellness programs including mental health resources, screenings, fitness challenges, and EAP support.
• Family benefits including caregiver leave and childcare support resources.
• Tuition benefits covering up to 100% for eligible employees and partial dependent tuition coverage.
• Access to transportation benefits such as free Metro transit U-Pass (eligibility dependent).
• Structured, mission-driven work environment focused on service quality and operational excellence.