Technical Account Manager

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

The mission for this role is, do everything possible to enable and optimize a partner’s success. The success of our partners directly contributes to Ibotta's success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.

This position is located in Denver, Colorado or with the option of full-time remote. Candidates must live in the United States. 

What you will be doing:

• TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success

• Technical and operational requirements gathering

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering

• Technical consulting about implementation, technical issues, and upgrades/improvements

• Planning and coordination of partner-facing Ibotta-specific technical operations and implementations 

  • SLA monitoring & adherence

  • Cost and operational complexity minimization

  • Development and maintenance of IPN partner-specific runbooks & playbooks

  • Upgrades and new development 

  • Technical roadmap planning

• Coordination and communication of technical issues, incident response and resolution

• Preparation and delivery of technology-related elements for account reviews and discussions

• Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN

• Ensure overall technical progress and operational success for the partner on IPN

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere

What we are looking for: 

• 8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal

• Bachelor’s degree required. Preferably in Computer Science, Engineering, Analytics or a related field

• AWS experience highly preferred

• Self-directed and capable of making an impact with varying levels of direction

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact

• Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion

• Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems

• Understanding of logging and monitoring systems such as DataDog, etc.. 

• Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com.

About Us:

Built in Denver, CO, Ibotta, Inc. ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1.25B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.

Additional Details:

• This position is located in Denver, CO, or with the option of full-time remote, and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, and equity. 

• Base compensation range: $140,000 - $160,000. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. 

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