Technical Program Manager- FedRAMP

• Own and drive FedRAMP program execution across the authorized environment including governance routines milestones risks evidence collection remediation tracking and continuous monitoring activities
• Provide operational oversight for the FedRAMP system boundary ensuring that system changes control responsibilities data handling expectations and authorization commitments are understood and followed by the right teams
• Coordinate FedRAMP processes across Security Engineering Product Cloud Operations Support Legal and Customer Success translating compliance requirements into practical execution plans
• Manage relationships with third-party assessment organizations consultants cloud service providers and other external advisors ensuring clear expectations timely deliverables and high-quality audit outcomes
• Partner with customer-facing teams to support federal customer meetings security reviews compliance questionnaires authorization discussions and explanations of Nexthink's government cloud roadmap
• Maintain and improve FedRAMP documentation including program plans control narratives policies procedures POA&M inputs customer-facing materials and recurring compliance reporting
• Track findings risks exceptions and dependencies through closure ensuring accountable owners realistic deadlines and transparent escalation when decisions or resources are needed
• Support future public sector initiatives including readiness planning for FedRAMP Moderate DoD IL5/IL6 environments agency-specific requirements and related federal compliance frameworks
• Help build repeatable operating mechanisms for a federal cloud program including change governance audit readiness customer data handling reviews incident coordination and cross-functional readiness forums

• 7+ years of experience in technical program management security compliance cloud governance federal delivery or related roles supporting regulated SaaS cloud or public sector environments
• Strong working knowledge of FedRAMP processes including authorization readiness control implementation evidence management continuous monitoring POA&M management and assessment coordination
• Good understanding of U.S. federal programs and compliance expectations including how agencies sponsors assessors consultants and cloud service providers interact during authorization and post-authorization operations
• Experience managing audits assessments or compliance programs involving frameworks such as FedRAMP NIST 800-53 DoD SRG FISMA ISO 27001 SOC 2 or similar control regimes
• Ability to understand cloud architecture security boundaries shared responsibility models data flows logging access control incident response and change management well enough to engage credibly with technical teams
• Experience working with public sector customers systems integrators resellers government procurement channels or federal security stakeholders is highly desirable
• Exposure to DoD Impact Level environments especially IL5/IL6 Azure Government/GCC High AWS GovCloud or similar sovereign/government cloud environments is a strong plus
• Track record of driving complex cross-functional initiatives where success depends on influence coordination documentation quality and persistent follow-through

• You are fluent in both compliance and technical language able to discuss control implementation details with engineers and program status risk and business impact with executives and customers
• You bring structure to ambiguity turning broad federal requirements and audit expectations into clear plans owners timelines and operating rhythms
• You communicate clearly and calmly with customers auditors consultants and internal stakeholders especially when priorities conflict or timelines are tight
• You are detail-oriented without becoming bureaucratic knowing when documentation must be precise and when teams need practical guidance to keep moving
• You build trust through accountability follow-through and good judgment escalating early when risks require leadership attention
• You are comfortable working in a growing program where processes are still maturing and where part of the role is to create the repeatable mechanisms that will scale

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

What We Do

Nexthink is the global leader in digital employee experience management. Our platform empowers IT teams with real-time visibility analytics and automation to proactively detect and resolve issues across any application device or network—before they affect employees. By shifting IT from reactive problem-solving to continuous optimization Nexthink enables more than 1300 organizations to create productive seamless and satisfying digital workplaces for over 18 million employees worldwide.

Why Work With Us

With over 1200 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds.

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