Vice President, Global HR Operations & Shared Services

About G-P

Globalization Partners makes it fast and easy for companies to hire anyone, anywhere, within minutes, without setting up subsidiaries - via the Company’s legally compliant SaaS Employer of Record platform and AI-powered guided user experience. Customers find the talent, and Globalization Partners puts the candidate on their fully compliant, in-country payroll. This enables companies to expand into almost any country around the globe – quickly and easily. Complemented by the Company’s world-class global HR and legal teams, managing a global remote workforce has never been easier.

Globalization Partners’ platform enables customers to leapfrog over the legal, HR and tax complexities without having to figure out "how" to do business in a foreign country, while getting all the benefits of a global team.

Leading global analyst firms have identified Globalization Partners as the leader in the overall market segment for Global Employer of Record Services. This market segment reflects Globalization Partners’ overall ability to meet future client requirements as well as delivering immediate benefits to its global EoR services clients. Leaders are vendors that exhibit both a high capability relative to their peers to deliver immediate benefit and a high capability relative to their peers to meet future client requirements.

Globalization Partners is positioned for rapid growth to meet ongoing market demand. With approximately 450 global, internal employees today across over 80 locations, the company is adding approximately 150 new team members on a monthly basis. Externally, Globalization Partners expects to provide a network of approximately 20,000 global professionals to companies around the world by the end of 2022 and over 50,000 by the end of 2023.

For additional information on the company, you can review:

Globalization Partners leadership team

Board of Directors

About the Position

As the Vice President of Global HR Operations & Shared Services, you will be responsible for providing strategic, operational and tactical leadership to a team of Human Resources & Shared Services professionals covering the G-P portfolio across the globe. You will play a key role in scaling and developing the HR Operations & Service Delivery teams, with a critical focus of providing compliant, timely, and customer-focused HR support. We are seeking a Vice President of Global HR Operations & Shared Services with an action mindset, that is excited by the idea of quickly scaling globally, and thrives in a bold, fast-moving, transparent, values-driven organization. 

What you can expect to do:

• Leading, expanding, and mentoring the HR Operations teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class HR Operations team
• Leading and partnering with regional HR Operations leaders to ensure consistent communication and delivery of HR solutions to customers globally.
• Serving as business partner with Customer Success, Technology, Finance, Sales, Marketing, Legal, and other organizational stakeholder leadership to build efficient, effective, scalable and compliant HR processes and solutions based on the overall needs of the Customer.
• Building and fostering a customer-centric and product-focused mindset across the organization, actively partnering with Customer Success and Product teams to identify where repeatable processes can be automated and where further enhancements to the product should be made.
• Developing and fostering strong partnerships with COEs including Payroll, Compliance, and Benefits to leverage their expertise in strengthening our customer support and experience.

What we are looking for:

• Bachelor’s degree; Master’s degree a plus in Human Resources, Business Administration, Management, or related field
• 10+ years of work experience in a related role including significant experience in customer facing HR capacity and/
• Deep HR expertise with multi-country experience
• Experience with running a customer center.
• Experience leading an organization through a deep tech transformation.
• Big, creative thinker that imagines new ways of transforming the HR customer support function and enables customer delight.
• Thrives in an environment of constant change.
• Strategic thinker that can simultaneously focus on tactical and operational issues with demonstrated experience in managing multiple, on-going deliverables from multiple stakeholders.
• Ability to grasp a strategic, customer-minded view and handle complex technical issues in order to improve service levels, reduce costs, and drive scale.
• Expert knowledge of human resources strategies, processes, policies, and laws in global capacity
• Customer-centric and product-focused mindset
• Proven change agent with the ability to effectively influence the actions and opinions of others at all levels of the organization, including executive management; effectively and respectfully challenge the status quo and drive change.
• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results
• Excellent writing, speaking, and analytical skills, with an ability to articulate complex problems and solutions through clear and concise messaging.
• Enthusiastic and creative leader with the ability to inspire others.

The annual gross base salary range for this position is $221,600 to $277,000. Actual compensation for this position may vary and will depend on multiple factors including relevant qualifications, experience, education and geographic location. This position is also eligible for an annual bonus dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, flexible spending accounts, medical Insurance, dental Insurance, vision Insurance, 401k, and sabbatical after 5 years of service.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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