Vice President of Strategic Business Operations

At Commerce our mission is to empower businesses to innovate grow and thrive with our open AI-driven commerce ecosystem. As the parent company of BigCommerce Feedonomics and Makeswift we connect the tools and systems that power growth enabling businesses to unlock the full potential of their data deliver seamless and personalized experiences across every channel and adapt swiftly to an ever-changing market. Simply said we help businesses confidently solve complex commerce challenges so they can build smarter adapt faster and grow on their own terms. If you want to be part of a team of bold builders sharp thinkers and technical trailblazers working together to shape the future of commerce this is the place for you.

We are seeking an accomplished and dynamic Vice President of Strategic Business Operations to drive the successful execution of our company’s most critical cross-functional strategic initiatives. Reporting directly to the SVP Revenue Operations & Intelligence this leader will establish and mature our enterprise program management function ensuring alignment between strategic goals and execution across all software development go-to-market and operational teams.

The ideal candidate possesses a proven track record of managing complex high-impact programs in a fast-paced environment and exceptional leadership skills to build and inspire high-performing teams.

Strategic Leadership & Alignment:

• Own the Execution Playbook: Develop implement and refine a scalable framework for program management that standardizes processes governance and metrics across the organization

• Bridge Strategy to Execution: Partner closely with executive leadership to translate strategic business objectives and OKRs into concrete actionable program roadmaps with clear deliverables timelines and resource requirements

• Drive Decision Making: Facilitate structured decision-making processes for large-scale investments and initiatives ensuring transparency and alignment across all stakeholders

Program Delivery & Execution:

• Oversee High-Impact Programs: Directly manage a portfolio of the company's highest-priority cross functional initiatives (e.g. major product launches platform migrations M&A integrations entry into new markets etc)

• Oversee Technical Program Management: Work closely with the SVP of Engineering and Chief Product Officer to ensure the successful delivery of Product Roadmap and drive reliability and scalability into the release process. Ensures that there is a time that is tracked across different project phases of the software development lifecycle (e.g. discovery application development post-implementation maintenance). Ensure capital expenses have appropriate governance

• Mitigate Risk & Solve Problems: Proactively identify program risks dependencies and bottlenecks developing robust mitigation strategies and facilitating rapid resolution of impediments

• Establish Key Metrics: Define and track key performance indicators (KPIs) for program success providing regular data-driven updates to the C-suite and Board of Directors

Team Building & Operational Excellence:

• Build and Mentor a World-Class Team: Recruit lead mentor and grow a team of high-caliber program and project managers capable of navigating complexity and driving results.

• Foster a Culture of Accountability: Instill a culture of ownership accountability and continuous improvement across delivery teams.

• Optimize Resource Utilization: Collaborate with functional VPs (Engineering Product Marketing Sales Finance & Accounting etc. ) to ensure appropriate resource allocation and capacity planning for strategic initiatives.

• Experience: 10+ years of experience in program management project management or a related strategic operational role within the software or technology industry

• Leadership: 6+ years of experience in a leadership role managing senior leaders and cross-functional teams

• Financial Acumen: Ability to drive informed decision-making through rigorous financial analysis using TAM modeling and KPI tracking to measure the effectiveness of initiatives and maximize return on investment

• Domain Expertise: Deep understanding of the software development lifecycle (Agile Scrum Kanban) and modern SaaS business operations

• Proven Track Record: Demonstrated success in driving multiple complex multi-million dollar strategic initiatives from conception through successful delivery and adoption

• Communication: Exceptional communication negotiation and influencing skills capable of effectively engaging and persuading stakeholders from engineers to the C-suite

• Education: Bachelor’s degree in Business Computer Science Engineering or a related field. An MBA or PMP/PgMP certification is a plus

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At Commerce we believe that celebrating the unique histories perspectives and abilities of every employee makes a difference for our company our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team culture and benefits at https://www.commerce.com/careers/

Commerce along with many other employers has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce we urge you to be extremely cautious and avoid engaging or responding.

What We Do

Commerce (Nasdaq: CMRC) empowers businesses to innovate grow and thrive through an open AI-driven commerce ecosystem. As the parent company of BigCommerce Feedonomics and Makeswift we help brands unlock the full potential of their data connect systems and deliver seamless personalized experiences across every channel. Visit commerce.com or follow us for more. #PoweredByCommerce

Why Work With Us

Ask any employee what makes Commerce unique they will tell you it's the people. The team is full of brilliant dedicated individuals focused on revolutionizing the world of ecommerce. We foster a culture that encourages inclusion of every employee celebrating our individuality and the values that bring us together.

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