8 Hour Shift Jobs in USA
387,280 open positions · Updated daily
Looking for 8 Hour Shift jobs in USA? Browse our curated listings with transparent salary information to find the perfect 8 Hour Shift position in the USA area.
Banking & Wealth Product Marketing Lead
Company: Plaid
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> At Plaid our mission is to unlock financial freedom for everyone There has never been a better time than now to start building the future of fintech with us Plaid powers the tools millions of people rely on to live a healthier financial life We work with thousands of companies like Venmo SoFi and Betterment several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use Plaids network covers 12000 financial institutions across the US Canada UK and Europe Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington DC London and Amsterdam LIRemote <p> <p> <p> <p> The PMM team drives the ideation research and testing for new products We then launch them to broad awareness among our target customer personas watching their usage affirming and denying our key hypotheses with data We draft growth and get well plans to drive adoption The PMM teams mission is to deliver the right product to the right audience by crafting the right message and telling our customer through the right channel <p> <p> <p> <p> In this role you will have your ear to the market being the single most authoritative voice on industry trends and needs of banks and wealth management businesses in the US You will translate that insight into product plans and recommendations for our teams to turn into tests and mature into full products You will guide these products during their nascency working with customers and partners to make sure theyre solving issues customers care about and correcting our teams course where necessaryYou will craft positioning and narratives that will be taken to market via the gotomarket strategy you author resulting in high quality sales pipelineYou will do all of this as a servant leader and a trusted partner to sales channel and growth marketing strategic partnerships and business development <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Be a business owner reporting out on the state of our business including our ACV ARR and adoption <p> <li> <li> <p> Accelerate customer acquisition through personalized campaigns driving crosssell and upsell plans identifying and overcoming barriers to sales all in partnership with our demand gen and sales teams <p> <li> <li> <p> Regularly commission thoughtful research that is synthesized into product recommendations that are included into our roadmap <p> <li> <li> <p> Propose design and launch tests that drive engagement conversion retention and NPS to identify signs of product market fit <p> <li> <li> <p> Collaborate effectively across design account management product marketing and content teams to create a cohesive customer experience <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 8+ years in product marketing or marketing roles <p> <li> <li> <p> 35+ years in banking or wealth or applicable <p> <li> <li> <p> Deep understanding of B2B economics such as LTV CAC payback period MQL to SQL <p> <li> <li> <p> Highly analytical comfortable working with data evaluating ROI reviewing dashboards clearly scoping data asks to technical counterparts etc <p> <li> <li> <p> Thoughtful strategic thinker with a bias for action and a creative mind comfortable operating in a fastmoving environment with a high degree of ambiguity <p> <li> <li> <p> Nice to have Product management MBA consulting experience <p> <li> <li> <p> Nice to have Experience driving to and through partner revenue <p> <li> <ul> <p> <p> <p> <p> <p> $154440 $250560 a year <p> <p> Target base salary for this role is between $154400 and $250560 per year Additional compensation in the forms of equity andor commission are dependent on the position offered Plaid provides a comprehensive benefit plan including medical dental vision and 401k Pay is based on factors such as but not limited to scope and responsibilities of the position candidates work experience and skillset and location Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans <p> <p> Our mission at Plaid is to unlock financial freedom for everyone To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable We recognize that strong qualifications can come from both prior work experiences and lived experiences We encourage you to apply to a role even if your experience doesnt fully match the job description We are always looking for team members that will bring something unique to Plaid <p> <p> <p> <p> Plaid is proud to be an equal opportunity employer and values diversity at our company We do not discriminate based on race color national origin ethnicity religion or religious belief sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance with your application or interviews due to a disability please let us know at accommodationsplaidcom <p> <p> <p> <p> Please review our Candidate Privacy Notice <a class=fontbold underline fontbold underline postingslink href=httpsplaidcomlegalcandidateprivacynotice rel=noopener noreferrer nofollow target=blank> here <a> <p><p>
Senior Project Manager (Reables/Solar/BESS)
Company: Qcells
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> Hanwha Q CELLS USA Corp HQC US develops invests and delivers solar photovoltaic PV and battery energy storage systems BESS projects through Engineering Procurement Construction EPC services in North America <p> <p> <p> <p> The company brings a decade of global leadership in solar PV to deliver utilityscale power generation plants customized for local and regional energy markets HQC US offers the full spectrum of PV solutions from the core technology of cells and modules to largescale project development and investment With proven capabilities across the solar and battery storage value chain HQC US minimizes uncertainty and risk and helps customers achieve a higher return on their investment in renewable energy <p> <p> <p> <p> The Senior Project Manager will manage the various aspects and phases of a project life cycle ensuring adherence to enterprise local project and program management standards frameworks and processes This position reports to the This position reports to the Senior Director of Project Management or another management personnel that the President of the Company may designate This position is located in Irvine CA and working hours are Monday through Friday from 800am to 500pm or 900am to 600pm local time Overtime and weekend working hours may be required as needed This position is expected to travel up to 40 <p> <p> <p> <p> <p> <p> <strong> ESSENTIAL JOB FUNCTION amp RESPONSIBILITIES <strong> <p> <ul> <li> <p> Regular attendance in accordance with companys attendance policy and supervisory assignment is an essential job duty requirement for this position <p> <li> <li> <p> Overall responsibility for all stages of construction projects in tens to hundreds of millions of dollars <p> <li> <li> <p> Develop and review project schedules cost estimation bill of materials budgets scopes of work standards and quotes from suppliers <p> <li> <li> <p> Supervise project implementation to assure cost time quality and execution guidelines according to schedule <p> <li> <li> <p> Competent experienced in contract negotiations <p> <li> <li> <p> Develop work breakdown structures as well as negotiating them with suppliers <p> <li> <li> <p> Manage all parties involved internal and external and ensure professional project management from system design to construction phase <p> <li> <li> <p> Represent project towards external parties such as investors public authorities grid operator and others <p> <li> <li> <p> Responsibility for project controlling <p> <li> <li> <p> Coordinate and manage one or more internal project teams <p> <li> <li> <p> Working together in an international team of specialists and actively participating in developing project standards <p> <li> <li> <p> Collaborate with team members when necessary to ensure effective communication and results <p> <li> <li> <p> Provide cost estimation including but not limited to <p> <li> <li> <p> Site Due DiligenceEvaluate potential project sites as part of development due diligence <p> <li> <li> <p> Identify and project costs related to time materials and labor <p> <li> <li> <p> Track actual costs and assess cost effectiveness of products projects or services <p> <li> <li> <p> Cost reportingPrepare reports regarding the status of a project to show estimated costs revenues and project timeline <p> <li> <li> <p> Perform other duties and special projects as assigned by the Director of Construction <p> <li> <ul> <p> <strong> <strong> <p> <p> <p> <p> <p> <p> <p> <p> <strong> REQUIRED QUALIFICATIONS <strong> <p> <ul> <li> <p> Bachelors Degree in engineering Management or another related engineering science <p> <li> <li> <p> Minimum of 1015+ years of professional experience managing the performance of major projects preferably in the building of power stations or supply networks or other utilityscale construction projects <p> <li> <li> <p> Minimum of 5 years of solar PV or wind power project experience preferred <p> <li> <li> <p> Ability to travel up to 40 of the time <p> <li> <li> <p> Has independently overseen multimilliondollar projects <p> <li> <li> <p> Extensive work experience in management and completion of largescale projects in a responsible position in particular solar PV projects <p> <li> <li> <p> Appropriate leadership experience <p> <li> <li> <p> International experience preferably time spent abroad <p> <li> <li> <p> Assertive able to cope with dynamic surroundings a collaborator prepared to travel <p> <li> <li> <p> Demonstrated ability in managing projects development planning installation and execution <p> <li> <li> <p> Experience in permitting processes with local authorities <p> <li> <li> <p> Advanced knowledge in Microsoft office tools <p> <li> <li> <p> Strong in Microsoft Office Suite <p> <li> <li> <p> Fluent in written and spoken English other language skills are a plus <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Assertive able to cope with pressure a collaborator <p> <li> <li> <p> Travel up to 40 as needed <p> <li> <ul> <p> <p> <p> <strong> KEY COMPETENCIES <strong> <p> <ul> <li> <p> Demonstrable skills in Project and Construction Management <p> <li> <li> <p> Knowledge of Electrical System Design and Construction <p> <li> <li> <p> Excellent skills in record keeping including but not limited to documenting all meetings decisions site conditions and change order defense <p> <li> <li> <p> Safety trained for field work including OSHA 10 or OSHA 30 <p> <li> <li> <p> Experience managing medium and high voltage design and construction <p> <li> <li> <p> Ability to work outside for extended hours in elevated temperatures <p> <li> <li> <p> Selfdriven to exceed internal and external customer expectations with proven leadership and management skills <p> <li> <ul> <p> <p> <p> <strong> POSITIONS OFFERED SALARY PAY RANGE <strong> <p> <ul> <li> <p> The anticipated starting pay range of this position if it is to be located in Irvine CA is $14000000 $17500000 base salary per year <p> <li> <ul> <p> <p> <p> <p> <p> $140 $175 a year <p> <p> The abovelisted salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide The salary range shared in the job description is for the listed position and only pertains to the candidate if they work in Irvine CA Actual compensation is influenced by a wide array of factors including but not limited to internal pay equity skill set education licenses and certifications geographic location essential job duties and requirements and the necessary experience relative to the jobs minimum qualifications An additional discretionary bonus structure or incentives may be offered as part of the overall compensation package in addition to the full range of medical dental andor other benefits dependent on the level and position offered <p> <p> <p> <p> <strong> PHYSICAL DEMANDS <strong> <p> <p> <strong> <strong> <p> <p> Stationary Position frequently remains stationary up to 90 of the time and sitting up to 8 hours in a day <p> <p> MoveTraverse infrequently bend stand stoop andor walk <p> <p> Carry Weight infrequently carry weight andor lift objects light to heavy weighing up to 10 pounds <p> <p> Hearing and Speech frequently communicates with the ability to hear and talk on a regular basis with employees coworkers and all personnel matters must be able to exchange accurate information in these situations <p> <p> Sight frequent use of sight to detect images on computer office documents and office objects near and far <p> <p> Climb occasionally ascendsdescends on stairway to get to office upper and lower floors <p> <p> Travel review above travel requirement for this position <p> <p> <p> <p> <strong> WORK ENVIRONMENT <strong> <p> <p> <strong> <strong> <p> <p> Regular professional office business setting <p> <p> Noise level ranges from low to moderate if in office setting <p> <p> Noise level ranges from moderate to high if on construction worksite <p> <p> <p> <p> <em> Hanwha Q Cells is proud to be an atwill Equal Opportunity Employer and prohibits discrimination against race color religion sex sexual orientation gender perception or identity national origin age marital status pregnancy citizenship disability protected veteran status and any other classification protected by applicable federal state or local law This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training <em> <p> <p> <em> <em> <p> <p> <em> We are committed to the full inclusion of all qualified individuals As part of this commitment Hanwha Q Cells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process to perform essential job functions andor to receive other benefits and privileges of employment Please contact us to request accommodations at <em> <a class=fontbold underline fontbold underline postingslink href=mailtohrusaqcellscom rel=noopener noreferrer nofollow target=blank> <em> hrusaqcellscom <em> <a> <em> <em> <p> <p> <em> <em> <p> <p> <em> Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our atwill employment opportunity <em> <p> <p> <p> <p> You may view your privacy rights by reviewing Qcells <a class=fontbold underline fontbold underline postingslink href=httpshqamericasboxcomsyox07qmkqxc5o1rw77oqb32459v9pn76 rel=noopener noreferrer nofollow target=blank> Privacy Policy here <a> or contacting our <a class=fontbold underline fontbold underline postingslink href=mailtohruseqcellscom rel=noopener noreferrer nofollow target=blank> HR Team <a> for a copy <p><p>
Part Time Care Advocate
Company: Tomorrow Health
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> Care Advocate PartTime Customer Experience Team Start date April 8th 2024 or April 15th 2024 <strong> <p> <p> Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most home At Tomorrow Heath we build technology that rewires the way homebased care is ordered delivered and paid for Tomorrow Health connects patients providers health plans and homebased care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home <p> <p> We believe in putting patients first that many perspectives are stronger than one and in treating those we serve just as we would our own family members We hope youll join us if youre passionate about improving healthcare delivery leveraging technology to help people and working in a collaborative diverse environment <p> <p> <strong> THE TEAM <strong> <p> <p> The Customer Experience team is responsible for handling inbound and outbound inquiries from patients providers suppliers and other clients via phone fax and email along with processing orders to ensure a smooth patient experience <p> <p> <strong> THE ROLE <strong> <p> <p> As a member of our Customer Experience Team you will be working at the heart of what sets us apart You will manage order intake performing internal workflows to capture and process patient orders endtoend remotely engaging with patients and caregivers through incoming and outgoing communications via phone email and other communication platforms and interfacing with our healthcare partners You should embrace the flexibility of an earlystage startup Were looking for those who have the capability and desire to work in rapidlychanging environments with many moving pieces <p> <p> <strong> RESPONSIBILITIES <strong> <p> <ul> <li> <p> Interact with our patients and providers via phone email and text These interactions may include <p> <ul> <li> <p> Order intake and prescription retrieval with providers <p> <li> <li> <p> Order confirmations with patients and providers <p> <li> <li> <p> Order status updates with suppliers and patients <p> <li> <li> <p> Policy and eligibility clarification with health insurance payors <p> <li> <ul> <li> <li> <p> Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders ensuring that all patient needs are being met in a timely manner <p> <li> <li> <p> Process orders by reviewing faxes documentation and prescriptions and processing orders in our internal order management system <p> <li> <li> <p> Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner <p> <li> <li> <p> Communicate with all stakeholders tactfully and professionally <p> <li> <ul> <p> <strong> REQUIREMENTS <strong> <p> <ul> <li> <p> Comfortable working in a parttime capacity typically 2027 hours per week Must be available during daytime hours 800am500pm MondayFriday <p> <li> <li> <p> 1+ years of experience in a customer success or service role healthcare experience or knowledge is a plus <p> <li> <li> <p> Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth <p> <li> <li> <p> An empathetic collaborative person with experience working in fastpaced and highgrowth environments <p> <li> <li> <p> Bilingual English and Spanish fluency in reading writing and speaking is a plus <p> <li> <li> <p> An excellent communicator with comfort and competency to speak with multiple clients a day professional phone etiquette along with excellent verbal written and interpersonal skills <p> <li> <li> <p> Ability to multitask manage time effectively stay organized and maintain attention to detail <p> <li> <li> <p> Proficient computer skills including Google Suite Salesforce or other CRM systems ticketing systems like ZenDesk Slack a plus <p> <li> <li> <p> This is a remote position so you will be required to have the following <p> <ul> <li> <p> Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload You can test your internet speed at wwwspeedtestnet or by contacting your service provider <p> <li> <li> <p> Access to a HIPPA compliant private workspace <p> <li> <ul> <li> <li> <p> <strong> Available to start on April 8th 2024 or April 15th 2024 <strong> <p> <li> <ul> <p> Salary range for this position $1500$1600 per hour Our parttime teammates also qualify for additional wellness resources including a monthly wellness reimbursement access to a 401k retirement plan and more <p> <p> Learn more about our core values and working with us on our <a class=fontbold underline fontbold underline fontbold underline href=httpshometomorrowhealthcomcareers rel=noopener noreferrer nofollow target=blank> careers <a> page <p><p>
DNP Project & Practicum II - Visiting Professor - Online
Company: Adtalem Global Education
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> Chamberlain University has a 130year history and the mission to educate empower and embolden diverse healthcare professionals who advance the health of people families communities and nations Were 99000 strong with 31000 students and 68000 alumni armed with the skills passion and determination to make a difference in todays complex healthcare environment By living Chamberlain Care® weve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions Our College of Nursing offers a Bachelor of Science in Nursing BSN degree program at 23 campuses and online postlicensure degree programs and certificates including RN to BSN RN to MSN a Master of Science in Nursing MSN with six Specialty Tracks and a Doctor of Nursing Practice DNP Our College of Health Professions offers online options with a Master of Public Health degree Public Health Certificate programs and a Master of Social Work degree Learn more about Chamberlain University part of Adtalem Global Education at wwwchamberlainedu <p> <p> <p> <h2> Job Description <h2> <p> Chamberlain College of Nursing is seeking Part Time Online Visiting Professors interested in teaching students in our Doctorate of Nursing DNP online program We build longterm relationships with superior nurse educators who are experts in their field and committed to providing the finest in practitionerfocused education <p> <p> This is 100 online teaching an incredibly flexible and convenient way to share your experience and knowledge with those who aspire to enjoy the career success you already have <p> <p> The specific course under consideration is <p> <p> <strong> NR705DNP Project amp Practicum II <strong> The focus of this course is on preparing for evidencebased practice change using advanced nursing judgment in the practicum setting <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Inspire students to complete their programs by providing regular meaningful feedback about their academic performance development and participation while encouraging them to engage fully in their education <p> <li> <li> <p> Engage students in meaningful asynchronous threaded discussions at least 4 days per week moderating participation evaluating responses and rationales and responding to questions or comments <p> <li> <li> <p> Evaluate academic progress and comprehension of course content through assignments and discussions <p> <li> <li> <p> Exhibit Chamberlain Care ™ by displaying behaviors of care respect and professionalism creating a culture that fosters collaboration cooperation and respect among all <p> <li> <li> <p> Be readily available to meet the needs of a student body that is diverse in age culture and academic preparation <p> <li> <li> <p> Identify and embrace opportunities to enhance student engagement by reaching out to students in need and responding quickly to requests for help <p> <li> <li> <p> Bring your professional experience to life through professional development introducing industry perspective into courses and sharing information about nursing trends and opportunities with students <p> <li> <li> <p> Promote student success by demonstrating flexibility in style schedule and exhibiting your passion for teaching by devoting time and energy to improve scholarly excellence and subject matter expertise <p> <li> <li> <p> Foster a positive learning environment by maintaining accurate records submitting grades on time and enforcing academic policies <p> <li> <li> <p> Use appropriate technological options for online technologies and courserelated software including Websites email and online discussions for preparing the course and making it accessible to students <p> <li> <li> <p> Model effective communications that engage the students provide clarity and improve student learning <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> MSN and DNP or PHD in Nursing degree is required doctorate must be conferred <p> <li> <li> <p> Must have an active compact nursing license <p> <li> <li> <p> <strong> 2+ years in an academic DNP project faculty advisor required <strong> <p> <li> <li> <p> Online teaching experience required <p> <li> <li> <p> Illinois RN License will be required to teach all courses <p> <li> <li> <p> Must have required subject matter expertise and outstanding written communication skills and familiar with APA <p> <li> <li> <p> Must have excellent motivational and instructional skills in a diverse and nontraditional environment <p> <li> <li> <p> Solid written skills and ability to communicate clearly and effectively in an online environment a must <p> <li> <li> <p> Additional requirements driven by state licensing or accreditation considerations may apply <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <strong> Chamberlain Visiting Professor Position Online <strong> <em> In support of the pay transparency laws enacted across the country the expected compensation rate for this position is between $850Earned Credit Hour to $1950Earned Credit Hour depending on the candidates education and experience Actual pay may be adjusted based on jobrelated factors permitted by law such as type of course taught experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements <em> <p> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Senior Manager, Strategic Accounts
Company: Twilio
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as our next Senior Manager NAMER ISV Sales on Twilios Communications Platform team <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <p> <strong> About the job <strong> <p> <p> This position is needed to help manage Twilios NAMER ISV Business <p> <p> Twilio ISVs represent the biggest opportunities for growth in our business and they are also the most complicated relationships to manage To be successful we must be an extension of their business which requires deep knowledge in Messaging Voice ampor Email technology operational excellence to drive projects and programs and a level of technical depth beyond the average sales leader <p> <p> <strong> Responsibilities <strong> <p> <p> In this role youll <p> <ul> <li> <p> Manage a team of 58 AEs <p> <li> <li> <p> Responsible for revenue and gross profit <p> <li> <li> <p> Operationalize our GTM motion for efficiency and effectiveness <p> <li> <li> <p> Create GTM and technical playbooks help protect revenue and also capture all new opportunity <p> <li> <li> <p> Work closely with crossfunctional teams to drive the above initiatives <p> <li> <li> <p> Be the goto and problem solver for the nuanced issues that arise in telco <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 10+ years of experience in Sales <p> <li> <li> <p> 3+ years of experience in the telco industry smsvoice aggregator or telco <p> <li> <li> <p> Comfortable working with business and highly technical leaders while influencing their understanding and building supportive partnerships <p> <li> <li> <p> Analytical account development strategy based on using data to find opportunities and prove value <p> <li> <li> <p> Demonstrated track record of managing forecasts and financial models <p> <li> <li> <p> Entrepreneurial mindset with appetite to define process and build programs <p> <li> <li> <p> Record of delivering market driven results especially to ISVs <p> <li> <li> <p> Bachelors Degree or equivalent years of experience <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Masters Degree <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remote <em> <em> but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas <p> <p> Approximately 20 travel is anticipated <p> <p> <strong> What We Offer <strong> <p> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwilioorgimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <strong> <em> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <em> <strong> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $144720 $180900 <p> <li> <li> <p> Based in New York Washington State or the San Francisco Bay area California $160800 $201000 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <li> <p> This role is eligible to earn commissions <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p><p>
Support Specialist, POS Integrations
Company: Restaurant365
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> Restaurant365 is a SaaS company disrupting the restaurant industry Our cloudbased platform provides a unique centralized solution for accounting and backoffice operations for restaurants Restaurant365s culture is focused on empowering team members to produce topnotch results while elevating their skills Were constantly evolving and improving to make sure we are and always will be Best in Class and we want that for you too <p> <p> <p> <p> The POS Integration Support Specialist is responsible for helping R365 customers with all POS integrations functions and needs They manage pertinent customer communications through tickets live chats and phone calls <p> <p> <p> <p> <p> <p> <strong> How youll add value <strong> <p> <ul> <li> <p> Prompt customers for information necessary to troubleshoot problem reports <p> <li> <li> <p> Reach out to customers by phone and or screen share as necessary to understand problem reports <p> <li> <li> <p> Identify solutions to problem reports and deliver them to customers <p> <li> <li> <p> Help customers understand POS integration functions <p> <li> <li> <p> Route nonPOS customer issues to appropriate teams and team members <p> <li> <li> <p> Diagnose and document software defects and escalate them to Lead Support Integrations <p> <li> <li> <p> Participate in live chats <p> <li> <li> <p> Manage personal queue of customer tickets <p> <li> <li> <p> Identify gaps in company selfhelp documentation <p> <li> <li> <p> Train and mentor new team members at the request of Support management <p> <li> <li> <p> Other duties as assigned <p> <li> <ul> <p> <p> <p> <strong> What youll need to be successful in this role <strong> <p> <ul> <li> <p> Bachelors degree with emphasis in business and or finance and or accounting and or computer technology preferred <p> <li> <li> <p> Restaurant industry experience <p> <li> <li> <p> Strong understanding of general business principles <p> <li> <li> <p> Excellent problemsolving skills <p> <li> <li> <p> Strong customer service skills <p> <li> <li> <p> Strong organization skills <p> <li> <li> <p> Time management skills <p> <li> <li> <p> Clear and effective oral and written communication <p> <li> <li> <p> Strong grasp of software and internet technologies <p> <li> <ul> <p> <strong> PREFERRED QUALIFICATIONS <strong> <p> <ul> <li> <p> Previous experience with support ticketing software <p> <li> <ul> <p> <p> <p> <strong> R365 Team Member Benefits amp Compensation <strong> <p> <ul> <li> <p> This position has a salary range of $2115$29 The above range represents the expected salary range for this position The actual salary may vary based upon several factors including but not limited to relevant skillsexperience time in the role business line and geographic location Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices <p> <li> <li> <p> Comprehensive medical benefits 100 paid for employee <p> <li> <li> <p> 401k + matching <p> <li> <li> <p> Equity Option Grant <p> <li> <li> <p> Unlimited PTO + Company holidays <p> <li> <li> <p> Wellness initiatives <p> <li> <ul> <p> BIRemote <p> <p> <p> <p> <p> <p> $2115 $29 an hour <p> <p> R365 is an Equal Opportunity Employer and we encourage all forwardthinkers who embrace change and possess a positive attitude to apply <p><p>
Customer Onboarding Strategist, Mid-Market
Company: Muck Rack
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> Were growing quickly and were looking for a proactive empathetic and eager <strong> Customer Onboarding Strategist <strong> to join our team and make a big impact <p> <p> Customer churn starts during onboarding As a Customer Onboarding Strategist your mission will be to set up midmarket and small business customers for immediate success by facilitating the implementation process You should be excited about educating new customers and ensuring a smooth adoption of our products and services You will be responsible for rapidly understanding each customers business and communications requirements and driving them to realize a fast timetovalue from their investment in Muck Rack as efficiently as possible Youll be a great fit for this role if you enjoy taking ownership and see yourself as a collaborator working with customers to deliver great results <p> <h2> What youll do <h2> <ul> <li> <p> Become a Muck Rack product expert <p> <li> <li> <p> Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders <p> <li> <li> <p> Conduct 56 customer calls daily to provide detailed account walkthroughs communicate setup requirements educate on Muck <p> <li> <li> <p> Racks capabilities and document implementation details in Salesforce <p> <li> <li> <p> Ensure all customers complete the required technical setup efficiently and in a timely manner <p> <li> <li> <p> Leverage feedback for continuous improvement to the onboarding process to enhance efficiency and customer experience <p> <li> <li> <p> Develop a deep understanding of customers business and operational objectives <p> <li> <li> <p> Project manage onboardings to successful outcomes accelerating Time to Value and retention <p> <li> <li> <p> Help drive early adoption setting KPIs and success metrics for ROI <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Number of accounts onboarded per quarter <p> <li> <li> <p> Customer Health Score of new accounts after 90 days <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 2+ years professional experience with at least 1 year of related SaaS experience in customer onboarding customer success management project management or coaching roles <p> <li> <li> <p> An ability to manage project scope and delivery timelines across multiple projects simultaneously with experience working in a deadlinedriven environment <p> <li> <li> <p> Proficiency in Boolean search language or has the ability to learn to use Boolean search operators AND OR NOT etc <p> <li> <li> <p> Can communicate about and advise on technical concepts <p> <li> <li> <p> Comfort with a variety of tools including a CRM preferably Salesforce <p> <li> <li> <p> An ability to adapt quickly to new software and constantly changing business requirements <p> <li> <li> <p> A passion for helping customers and a dedication to providing a bestinclass service experience <p> <li> <li> <p> An ability to use data to analyze results and make datadriven decisions <p> <li> <li> <p> Strong written and verbal communication skills and the ability to build meaningful relationships quickly <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for our Customer Onboarding Strategist role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Takehome skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> The base salary for this role is $68000 Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p> <p> <p><p>
AVP/VP/Global Head Quality Services
Company: EVERSANA
Location: USA
Posted Mar 14, 2024
<p><br><br><p> <div class=h3>Company Description<div> <p>At EVERSANA we are proud to be certified as a Great Place to Work across the globe Were fueled by our vision to create a healthier world How Our global team of more than 7000 employees is committed to creating and delivering nextgeneration commercialization services to the life sciences industry We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech startups to established pharmaceutical companies Our products services and solutions help bring innovative therapies to market and support the patients who depend on them Our jobs skills and talents are unique but together we make an impact every day Join us<p> <p>Across our growing organization we embrace diversity in backgrounds and experiences Improving patient lives around the world is a priority and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs We are deliberate and selfreflective about the kind of team and culture we are building We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA our people clients and most importantly the patients we serve We are EVERSANA <p> <p><br><br><p> <div class=h3>Job Description<div> <p><strong>THE POSITION <strong><p> <p>At EVERSANA our Compliance Services team is taking a leading role in helping some of the most scientifically advanced BioPharma Medical Device and other Life Sciences organizations around the world to innovate novel therapies for rare ultrarare and critical therapeutic areas including Oncology Neurology Immunooncology Immunology etc and bring them to market With a commitment to excellence and a clientcentric approach we deliver strategic and operational support to help our clients achieve their business objectives This is a leadership role within EVERSANA Compliance team reporting directly to the Senior Vice PresidentPresident Compliance Services This individual will be embraced with the responsibility driving the innovation and expansion strategy of Quality services leading to overall business growth This person will also collaborate very closely with other leaders within the EVERSANA Compliance Services Medical Affairs Pharmacovigilance and Regulatory to further strengthen the vision of integrated compliance services platform In addition this person will also work closely with leaders in Commercial Teams and other Service Lines including Patient services Market Access Engage Field solutions 3PL Data amp Analytics and Management consulting for identifying and driving newer and integrated opportunities<p> <p> <p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES<strong><p> <p><br>Our employees are tasked with delivering excellent business results through the efforts of their teams EVERSANA customers are working on addressing unmet medical needs using advanced techniques and delivery models such as cell and gene therapies tissueengineered products and combination products evolving in a complex and dynamic scientific and global regulatory environment So its an ongoing endeavor at EVERSANA to evolve our business strategy and innovation in a manner that we can constantly deliver value to our customers create strong competitive differentiation and thought leadership ultimately leading to client delight and business growth The key responsibilities of this role are<p> <ul style=> <li style=>We are seeking an experienced and dynamic individual to join our team as the Practice Head of Global Quality Services for our Life Sciences clients The successful candidate will play a pivotal role in leading and growing our Quality Services practice overseeing four key areas Leadership and Strategy Practice Development and Business Growth Service Delivery and Business Operations and Business Performance Management <ul style=> <li style=><strong>Leadership and Strategy<strong> <ul style=> <li style=>Drive the entire PampL for Quality services business globally<li> <li style=>Actively drive building and delivering the overall vision of Practice Proactively work internally and externally to uncover market unmet needs and build right solutions<li> <li style=>Building the entire strategy for Practice services to create market differentiation and deliver enhanced value to our BioPharma customers<li> <li style=>Building and executing Practice strategy for driving revenue Expand Practice into newer areas that are relevant and needed by the industry<li> <li style=>Collaborate with other Service Lines like Field Solutions Market Access Health Analytics to create an overall Quality service package<li> <li style=>Global Expansion into new markets<li> <li style=>Global Operations Delivery Models Growth Strategy Helping constantly evolve the operational metrics to better execute the business and anticipate the trends<li> <li style=>CreatingDriving Thought leadership across Quality Practice via position papers webinars conferences social media and other channels<li> <li style=>Building a partnership ecosystem with customers partners and other market players to meet business growth objectives<li> <ul> <li> <li style=><strong>Practice Development and Business Growth<strong> <ul style=> <li style=>Drive business development efforts to expand the client base and increase revenue for the Practice<li> <li style=>Identify new market opportunities stay informed about industry regulations and assess potential risks to ensure proactive client support<li> <li style=>Collaborating with commercial teams understanding the commercial strategy and providing the required support through participating in overall solution development responses to RFIRFPs and building customer proposals<li> <li style=>Ensure alignment between commercial team and Quality team to achieve business unit commercial goals<li> <li style=>Presenting the solution during bid defense meeting answering customer queries and exhibiting an overall thought leadership in the area<li> <li style=>Collaborating with marketing team to develop thought leadership articles supporting new campaigns specific to Quality services writing white papers on upcoming trends<li> <li style=>Collaborating with commercial operations team to provide inputs on customer SOWs<li> <li style=>BookingInvoiced revenue evaluation provide modelscommentary of data via bottoms up approach<li> <li style=>Collaborate with Quality team to drive upsell and crosssell opportunities<li> <li style=>Tap into own industry network to drive business growth<li> <ul> <li> <li style=><strong>Service Delivery and Business Operations<strong> <ul style=> <li style=>Collaborating with Quality Leadership and Quality Consultants globally to ensure seamless execution of daytoday operations<li> <li style=>Act as point of escalation and work with internal teams and customers to resolve operational issues<li> <li style=>Understand client needs and industry trends to develop and deliver tailored solutions that address their specific quality and compliance challenges<li> <li style=>Work with team to understand their resourcing and other operational needs<li> <li style=>Global Operations Delivery Models Growth Strategy Helping constantly evolve the operational metrics to better execute the business and anticipate the trends<li> <li style=>Ensure the delivery of highquality valuedriven services that meet or exceed client expectations<li> <li style=>Develop 11 relationship with the top strategic customers and act as a coach for the operational team to drive growth within those accounts<li> <li style=>Support in developing partner ecosystem globally <li> <ul> <li> <li style=><strong>Business Performance Management<strong> <ul style=> <li style=>Driving overall monthly operational reporting amp dashboards both for business growth as well as business operations<li> <li style=>Take corrective actions to deliver on the PampL goals <li> <ul> <li> <ul> <li> <li style=>Build across Service Line collaboration and joint value proposition Building and driving large deals leveraging most EVERSANA capability<li> <li style=>Identify current pivotal positions and future strategic capabilities and create strategies to build talent development pipelines and retain engage and optimize the performance of individuals in those roles<li> <li style=>Build and develop a highperformance team that lives the EVERSANA values of caring creativity commitment and collaborative behavior <ul style=> <li style=>Lead the development of a segment culture that lives the EVERSANA values and provides high value to clients and employees<li> <li style=>Attract develop and retain leadership for key segment positions<li> <li style=>Create manpower plans and manage headcounts at or below budgeted levels<li> <li style=>Ensure organizational development programs are effective at all levels<li> <ul> <li> <li style=>Interface effectively with shared functions such as Legal Finance QNRA and Human Resources <ul style=> <li style=>Ensure company policies are effectively implemented at all locations<li> <li style=>Provide input in the developmentmodification of policies and templates<li> <ul> <li> <ul> <p>These results are achieved by<p> <ul style=> <li style=>Providing overall leadership to the Practice driving the PampL<li> <li style=>Ensuring alignment of all stakeholders involved in delivering the best experience to our customers through our services<li> <li style=>Setting clear direction effective plans and measurable outcomes<li> <li style=>Ensuring work is accomplished effectively by managing employee performance work processes and other resources<li> <li style=>Engaging employees to maximize their discretionary effort<li> <li style=>Developing a pipeline of excellent talent to fill future business needs<li> <li style=>Plans organizes and coordinates various projects programs and services<li> <li style=>All other duties as assigned<li> <ul> <p><em>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position<em><p> <p><strong>PEOPLE LEADER <strong><p> <p>People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities<p> <ul style=> <li style=>Support SVPPresident of Compliance Services to oversee the entire business<li> <li style=>Enabling effective collaboration between commercial Quality team finance and other teams involved in daytoday business<li> <li style=>Interview select and supervise the activities of the department staff communicate interpret and discuss with team the company policies and procedures<li> <li style=>Determine job objectives work methods and performance standards review performance relative to departmental objectives discussion appraisal with each employee and performance authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions<li> <ul> <p><strong>EXPECT<strong><strong>AT<strong><strong>IONS OF THE JOB<strong><p> <ul style=> <li style=><strong>Travel <strong>20 to 30<li> <li style=><strong>Hours<strong> 8 Hours per day 5 days of the week<li> <ul> <p><em>The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position<em><p> <p><em>An individual in this position must be able to successfully perform the expectations listed above <em><p> <p><br><br><p> <div class=h3>Qualifications<div> <p><strong>MINIMUM KNOWLEDGE SKILLS AND ABILITIES<strong><p> <p>The requirements listed below are representative of the experience education knowledge skill andor abilities required<p> <ul style=> <li style=><strong>Education<strong> Postgraduate in Pharma Quality related areas or equivalent qualification is a must for this position An MBA andor any formal education in understanding and running a business will be added advantage<li> <li style=><strong>Experience andor Training <strong> <ul style=> <li style=>Minimum 20 to 25 years of experience in <ul style=> <li style=>Managing global Quality teamslife sciences services business<li> <li style=>Vast experience with BioPharmaMedical Devices <ul style=> <li style=>Quality ManagementAssurance and Regulatory Affairs<li> <li style=>CMC IND Filing NDA Filings RegulatoryQuality Audits<li> <li style=>Experience with FDA EMEAMHRA and other global regulators<li> <li style=>US and International regulatory and GMP requirements<li> <li style=>Quality Management System<li> <li style=>Experience with emerging companies and associated challenges in Quality Regulatory<li> <ul> <li> <ul> <li> <ul> <li> <li style=>A strategic SME providing leadership level advise to C level in smallmid BioPharmaMedical Devices companies in QualityRegulatory areas Working with the Heads of QualityRegulatory functions in BioPharmaMedical Devices companies for setting up QualityRegulatory functions or understanding their current challenges and proposing solutions<li> <li style=>A proven leader with vast industry network<li> <li style=>Ability to establish credibility with a variety of audiences and to be decisive<li> <li style=>Strong analytical numerical and reasoning abilities<li> <li style=>Exceptional written oral interpersonal and presentation skills including the ability to effectively interface with all levels of management and staff<li> <li style=>Superior management skills ability to influence and engage direct and indirect reports and peers<li> <li style=>Well versed with the technological advancement across Life sciences industry as well as Quality including advanced data analytics application of automation and artificial intelligence and data science<li> <li style=>Positive Attitude and Energy Exhibits an upbeat attitude a genuine interest in others and a sense of humor Energizes others and heightens morale through herhis attitude<li> <li style=>Communication Skills Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate<li> <li style=>Innovator Transforms creative ideas into original solutions that positively impact the companys performance<li> <li style=>Highly Principled Proves to be a professional of unquestionable integrity credibility and character who demonstrates high moral and ethical behavior<li> <li style=>Marketstrategic analysis Ability to understand the markets and customers served by EVERSANA and develop appropriate capability and service lines to support market needs<li> <ul> <p><strong>PHYSICALMENTAL DEMANDS AND WORKING ENVIRONMENT<strong><p> <p>The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position<p> <p><strong>Office<strong> While performing the essential functions of this job the employee is frequently required to reach grasp stand andor sit for long periods of time up to 90 of the shift walk talk and hear occasionally required to lift andor move up to 25 pounds The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands<p> <p><br><br><p> <div class=h3>Additional Information<div> <p><strong>OUR CULTURAL BELIEFS<strong><p> <p><strong>Patient Minded <strong>I act with the patients best interest in mind<p> <p><strong>Client Delight<strong> I own every client experience and its impact on results<p> <p><strong>Take Action <strong>I am empowered and empower others to act now<p> <p><strong>Grow Talent <strong>I own my development and invest in the development of others <p> <p><strong>Win Together <strong>I passionately connect with anyone anywhere anytime to achieve results<p> <p><strong>Communication Matters <strong>I speak up to create transparent thoughtful and timely dialogue<p> <p><strong>Embrace Diversity <strong>I create an environment of awareness and respect<p> <p><strong>Always Innovate<strong> I am bold and creative in everything I do<p> <p>EVERSANA is committed to providing competitive salaries and benefits for all employees The anticipated base salary range for this position is $200000 to $280000 and is not applicable to locations outside of the US The base salary range represents the low and high end of the salary range for this position Compensation will be determined based on relevant experience other jobrelated qualificationsskills and geographic location to account for comparative cost of living EVERSANA reserves the right to modify this base salary range at any time<p> <div> <div> <p>From EVERSANAs inception Diversity Equity amp Inclusion have always been key to our success We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity All of our employees points of view are key to our success and inclusion is everyones responsibility<p> <p>Follow us on <a href=httpswwwlinkedincomcompanyeversana rel=nofollow>LinkedIn<a> | <a href=httpstwittercomEVERSANAcompany rel=nofollow>Twitter<a><p> <img src=httpsremotivecomjobtrack1900188blankgifsource=publicapi alt=>
Sanctions Investigations Manager
Company: Mercury
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> Mercury is building a complete finance stack for startups We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs and business owners financial lives The challenge is to do so while ensuring we protect Mercury customers and the broader financial ecosystem from bad actors and harmful illegal or unauthorized activities <p> <p> At Mercury were taking Financial Crimes extremely seriously The Sanctions team conducts investigations develops procedures and builds controls with crossfunctional partners to prevent detect and report sanctioned and out of policy activities As the Sanctions Investigations manager you will drive and own the domain at Mercury You will work closely with Compliance Legal Risk Strategy and Risk Product to ensure that the team has the tools support clarity and resources to do an excellent job <p> <p> You will <p> <ul> <li> <p> Lead a team of talented sanctions investigators responsible for creating operational procedures refining hits and conducting accounts and transactions investigations for sanctions PEP and adverse media <p> <li> <li> <p> Mentor coach and support senior and junior ICs <p> <li> <li> <p> Partner crossfunctionally with Compliance Legal Product Risk Strategy and additional groups to enhance Mercurys sanctions program and drive efficiency using data and technology <p> <li> <li> <p> Increase resilience and scalability of sanctions operation using process automation and outsourcing when appropriate and work with Product teams to build capabilities and tools <p> <li> <li> <p> Suggest new monitoring and controls to address new risks created by new products or changes to existing offerings <p> <li> <li> <p> Create and own procedures governing Mercurys sanctions investigations process <p> <li> <li> <p> Assist and support the design and creation of sanctions controls optimization <p> <li> <li> <p> Educate internal and external stakeholders on sanctions investigations at Mercury <p> <li> <ul> <p> You should <p> <ul> <li> <p> Have 6+ years of work experience in the sanctions domain 8+ years of work experience overall <p> <li> <li> <p> Have 4+ years of people management experience preferably of investigators <p> <li> <li> <p> Be a strong analytical thinker you are metricsdriven and results oriented <p> <li> <li> <p> Be a sanctions domain expert youre deeply familiar with sanctions regulations policies best practices and tools <p> <li> <li> <p> Be an excellent collaborator and communicator you can motivate your team secure buyin from leadership and work effectively with all functions <p> <li> <li> <p> Be comfortable with decision making in a fast paced ambiguous environment <p> <li> <ul> <p> <em> Mercury is a financial technology company not a bank Banking services provided by Choice Financial Group and Evolve Bank amp Trust Members FDIC <em> <p> <p> The total rewards package at Mercury includes base salary equity stock options and benefits <p> <p> Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry New hire offers are made based on a candidates experience expertise geographic location and internal pay equity relative to peers <p> <p> Our target new hire base salary ranges for this role are the following <p> <ul> <li> <p> US employees in New York City Los Angeles Seattle or the San Francisco Bay Area $202000 237700 USD <p> <li> <li> <p> US employees outside of New York City Los Angeles Seattle or the San Francisco Bay Area $181800 213900 USD <p> <li> <li> <p> Canadian employees any location CAD 183800 216300 <p> <li> <ul> <p> <p> <p> LIEG1 <p><p>
Technical Support Engineer
Company: ScreenMeet
Location: USA
Posted Mar 14, 2024
<p style=margin 12pt 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><strong>Technical Support Engineer<strong><p> <p class=MsoNormal style=margin 12pt 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><span style=msofareastmsobidicolor black msocoloralt windowtext>The Technical Support Engineer will report to the Vice President of Customer Success and will focus primarily as a first responder to all inbound support desk tickets You will also assist with Customer Success and Sales Engineering <span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><strong>Responsibilities<strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><strong><span style=msofareastmsobidi> <span><strong><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level1 lfo1 margin 0in 0in 0in 25in>< if supportLists><span style=msofareastmsobidi><span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Primary Role Technical Support for ScreenMeet Customers<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Provide first line response and resolution to customer questions and issues through skillfully managing customer problems debugging troubleshooting and ensuring issues are fully resolved<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>In a troubleshooting capacity apply browser dev tools for HTTP monitoring and error detection use network tools like ping tracert and Wireshark and employ logging tools such as Kibana and Windows Event Viewer<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Assist customers during onboarding process with training and troubleshooting provide feature explanations and best practices <span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Research document and prioritize customer issues leveraging tools and escalating to internal teams as necessary as well as prioritizing and managing time effectively in a fastpaced environment<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Demonstrate exceptional analytical troubleshooting and problemsolving expertise<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Manage customer expectations and the customer experience to maximize customer satisfaction<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Become an expert in the features and functionality of the product and how it integrates with partner tools<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Stay current on product releases assist in QA testing when called upon and assist in preparation of release notes<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Participate in team operational activities including team meetings responsiveness to various asks collaboration on cases through Slack etc<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Create and curate knowledge content and assist in keeping product documentation current product documentation knowledge base video training<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Participate in off hour coverage of support desk<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level1 lfo1 margin 0in 0in 0in 25in>< if supportLists><span style=msofareastmsobidi><span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Secondary Role Customer Success Support<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Monitor account activity for trends that may impact health<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Create customer facing usage reports to send on a regular basis<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Assist support in creating tools and processes that drive to increased retention<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level1 lfo1 margin 0in 0in 0in 25in>< if supportLists><span style=msofareastmsobidi><span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Secondary Role Customer Demonstrations<span><p> <p class=MsoListParagraph style=margin 0in 0in 0in 075in textindent 025in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial>< if supportLists><span style=msofareastmsobidifontweight bold>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastcolor black msocoloralt windowtext>Provide product demonstrations to prospects for expansion and or new customers when called upon when Sales Engineer is too busy smaller opportunities upsell etc<span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal background white><strong> <strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal background white><strong>Credentials<strong><p> <ul style=> <ul style=> <li style=><span style=msofareastmsobidi>Associates or Bachelors degree in Computer Science or a related field<span><li> <li style=><span style=msofareastmsobidi>Minimum of 5 years of experience in a technical support role<span><li> <li style=><span style=msofareastmsobidi>Experience with browser development tools<span><li> <li style=><span style=msofareastmsobidi>Experience with networking tools ping tracert and Wireshark and event viewer logs <span><li> <li style=><span style=msofareastmsobidi>Familiar with logging tools such as Kibana<span><li> <li style=><span style=msofareastmsobidi>Experience with Salesforce ServiceNow or other leading CRM cloud solutions<span><li> <li style=><span style=msofareastmsobidi>Experience with Remote Support applications such as Bomgar LogMeIn or TeamViewer<span><li> <li style=><span style=msofareastmsobidi>Excellent written and verbal communication skills<span><li> <li style=><span style=msofareastmsobidi>Experience with ticketing systems such as Jira<span><li> <li style=><span style=msofareastmsobidi>Ability to adapt to high paced environment with shifting priorities <span><li> <li style=><span style=msofareastmsobidi>Ability to multitask and perform effectively through strong time management skills<span><li> <li style=><span style=msofareastmsobidi>Experience working with and troubleshooting within a variety of internet browsers Chrome Safari etc<span><li> <li style=><span style=msofareastmsobidi>Understanding of Internet technologies firewalls web servers proxy servers etc<span><li> <li style=><span style=msofareastmsobidi>Experience with readingwriting HTML APEX JavaScript and CSS<span><li> <li style=><span style=lineheight 107 msofareastmsobidi>Beneficial but not required CompTIA A+ Network+ Security+ certifications or equivalent <span><li> <ul> <ul> <p class=MsoNormal style=marginbottom 0in lineheight normal background white> <p> <p class=MsoListParagraph style=marginbottom 0in lineheight normal verticalalign baseline><span style=msobidi> <span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal background white><strong style=textindent 025in backgroundcolor fefefe><span style=msofareast msobidi>Logistics<span><strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><span style=msofareast msobidi> <span><p> <ul style=> <ul style=> <li style=><span style=msobidi>100 remote<span><li> <li style=><span style=msobidi>Time zones All preference to Eastern Time Zone<span><li> <li style=><span style=msofareastmsobidi>Willing to work outside normal hours periodically as part of rotating coverage of support desk<span><li> <li style=><span style=msobidi>Willing to travel for periodic meetings and events<span><li> <ul> <ul> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline> <p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><strong><span style=msobidi> <span><strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><strong><span style=msobidi>Salary <span><strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><span style=msobidi> <span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial> <p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><span style=msobidi>This position offers an $85000 $100000 potential On Target Earnings per year based on experience and achievement<span><p> <img src=httpsremotivecomjobtrack1901488blankgifsource=publicapi alt=>
DNP Project & Practicum I - Online Visiting Professor
Company: Adtalem Global Education
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> <strong> Chamberlain <strong> Chamberlain University has a 130year history and the mission to educate empower and embolden diverse healthcare professionals who advance the health of people families communities and nations Were 99000 strong with 31000 students and 68000 alumni armed with the skills passion and determination to make a difference in todays complex healthcare environment By living Chamberlain Care® weve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions Our College of Nursing offers a Bachelor of Science in Nursing BSN degree program at 23 campuses and online postlicensure degree programs and certificates including RN to BSN RN to MSN a Master of Science in Nursing MSN with six Specialty Tracks and a Doctor of Nursing Practice DNP Our College of Health Professions offers online options with a Master of Public Health degree Public Health Certificate programs and a Master of Social Work degree Learn more about Chamberlain University part of Adtalem Global Education at wwwchamberlainedu <p> <p> <p> <h2> Job Description <h2> <p> <strong> Opportunity at a Glance <strong> <p> <p> Chamberlain College of Nursing is seeking Part Time Online Visiting Professors interested in teaching students in our Doctorate of Nursing DNP online program We build longterm relationships with superior nurse educators who are experts in their field and committed to providing the finest in practitionerfocused education <p> <p> This is 100 online teaching an incredibly flexible and convenient way to share your experience and knowledge with those who aspire to enjoy the career success you already have <p> <p> The specific course under consideration is <p> <p> <strong> NR702 DNP Project amp Practicum I <strong> <p> <p> The focus of this course is on broad issues for DNPprepared nurses practicing across healthcare systems to advance nursing practice Students identify a nursing practice problem and link the problem and plan for evidencebased practice change using advanced nursing judgment in the practicum setting <p> <p> If you are passionate about nursing and advancing your career through the power of education we want to talk with you today <p> <p> Responsibilities <p> <ul> <li> <p> Develops and provides students with an approved Adtalem Global Education syllabus that follows a template established by the local campus and which includes the terminal course objectives <p> <li> <ul> <ul> <li> <p> Organizes prepares and regularly revises and update all course materials <p> <li> <ul> <ul> <li> <p> Uses appropriate technological options for online technologies and courserelated software including Websites email and online discussions for preparing the course and making it accessible to students <p> <li> <ul> <ul> <li> <p> Models effective oral and written communications that engage the students provide clarity and improve student learning <p> <li> <ul> <ul> <li> <p> Sets clear expectations for the course by publishing course terminal objectives assignmentexaminations dates and weight the distribution of various evaluation categories <p> <li> <ul> <ul> <li> <p> Ensures that the content and level of material included on exams correspond to the course terminal objectives <p> <li> <ul> <ul> <li> <p> Demonstrates consistency and fairness in the preparation and grading of exams and provide timely feedback to students <p> <li> <ul> <ul> <li> <p> Completes other duties as assigned <p> <li> <ul> <ul> <li> <p> Performs other duties as assigned <p> <li> <ul> <ul> <li> <p> Complies with all policies and standards <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> MSN and DNP or PHD in Nursing degree is required <p> <li> <li> <p> Must have an active nursing license CompactMultiState RN License preferred <p> <li> <li> <p> <strong> 2+ years in an academic DNP project faculty advisor required <strong> <p> <li> <li> <p> Online teaching experience required <p> <li> <li> <p> lllinois RN License will be required to teach all courses <p> <li> <li> <p> Must have required subject matter expertise and outstanding written communication skills and familiar with APA <p> <li> <li> <p> Must have excellent motivational and instructional skills in a diverse and nontraditional environment <p> <li> <li> <p> Solid written skills and ability to communicate clearly and effectively in an online environment a must <p> <li> <li> <p> Additional requirements driven by state licensing or accreditation considerations may apply <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <strong> Chamberlain Visiting Professor Position Online <strong> <em> In support of the pay transparency laws enacted across the country the expected compensation rate for this position is between $850Earned Credit Hour to $1950Earned Credit Hour depending on the candidates education and experience Actual pay may be adjusted based on jobrelated factors permitted by law such as type of course taught experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements <em> <p> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Customer Support Advocate
Company: brightwheel
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> Our Mission and Opportunity <strong> <p> <p> Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact <a class=fontbold underline fontbold underline postingslink href=httpsmybrightwheelcomcareers rel=noopener noreferrer nofollow target=blank> Brightwheels vision <a> is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families <p> <p> <p> <p> <strong> Our Team <strong> <p> <p> We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p> <p> <p> We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work <p> <p> <p> <p> <strong> Who You Are <strong> <p> <p> Brightwheel is seeking to hire a Customer Support Advocate to support our growing community of directors teachers amp parents We are looking for team members that are passionate about educating our customers about the brightwheel product and finding solutions for their pain points You will be on the front line communicating directly with our schools and parents and will work crossfunctionally with our Customer Success and ProductEngineering teams You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to advocate for product improvements <p> <p> <p> <p> Were looking for someone with experience working in customer service preferably with exposure to technical troubleshooting Ideally this is someone who can empathize with the daily experience of a teacher or a parent of young children <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Develop expertise in our platform and become a subject matter expert for our customers keeping on top of updates in each release <p> <li> <li> <p> Use strong critical thinking and troubleshooting abilities to correctly identify investigate and resolve technical or usage issues <p> <li> <li> <p> Answer chats and scheduled phone calls throughout the day to provide responsive live support <p> <li> <li> <p> Prepare for scheduled phone callbacks to provide personalized support <p> <li> <li> <p> Communicate clear and concise instructions via live chat email and phone to Administrators Teachers and Guardians <p> <li> <li> <p> Exhibit empathy towards our customers and each other at all times <p> <li> <li> <p> Advocate on behalf of customers helping them to solve their issues and acting as the voice of the customer <p> <li> <li> <p> Contribute to improving internal processes <p> <li> <li> <p> Work crossfunctionally to support our customers and improve the overall customer experience <p> <li> <li> <p> Maintain established metrics such as closed cases response times while maintaining quality and high customer satisfaction ratings <p> <li> <ul> <p> <p> <p> <strong> Qualifications Skills amp Abilities <strong> <p> <ul> <li> <p> At least 1 year of customer service or early education experience required <p> <li> <li> <p> Exceptional written skills attention to detail and strong listening skills <p> <li> <li> <p> Excellent organization timemanagement and prioritization skills <p> <li> <li> <p> Comfort with a fastpaced and dynamic environment that evolves rapidly <p> <li> <li> <p> A passion for improving the world through education <p> <li> <li> <p> A plus Experience in schools education <p> <li> <li> <p> Experience providing live support to customers preferred <p> <li> <li> <p> Handson experience with Zendesk Salesforce Intercom or similar CRM systems preferred <p> <li> <li> <p> Bachelors degree preferred <p> <li> <ul> <p> <p> <p> <p> <p> $2164 $2164 an hour <p> <p> Brightwheel is committed to internal pay equity and offers a competitive compensation package including base salary equity and benefits Our benefits package includes premium medical dental and vision benefits generous paid parental leave a flexible paid time off policy a monthly wellness and productivity stipend and a Learning amp Development stipend <p> <p> For cash compensation brightwheel sets standard ranges for all roles based on function level and geographic location benchmarked against similarstage growth companies Multiple factors determine final offer amounts including geographic location candidate experience and expertise If you have questions about the compensation band for your region please ask your recruiter <p> <p> <em> Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status <em> <p><p>