Agile Methodologies Jobs in New York City, NY
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Total Rewards Specialist
Company: Accenture
Location: Philippines Mandaluyong City
Posted Apr 21, 2024
The role involves designing and communicating total reward policies aligned with business goals, managing operational transactions, and ensuring competitiveness and affordability. It includes developing global guidelines, managing significant enhancements to total rewards systems, and serving as a subject matter expert. The role also involves administering equity policies, maintaining equity-related data, and ensuring compliance with laws and standards. It requires participating in pension market surveys, managing health and welfare projects, and supporting total rewards initiatives. The role also involves partnering with external vendors and maintaining relationships with internal and external customers.
Executive Project Associate
Company: TechStars
Location: New York City, NY
Posted Apr 20, 2024
<p><strong>Location New York City NY hybrid<strong><p> <p><br ><p><p><strong>Executive Project Associate<strong><p> <p>As the Executive Project Associate you will support the Csuite executive across a vast spectrum of priorities projects and activities You will operate as a key component of the Csuite executives leverage machine enabling the executive to advance their department and enterprise agenda at an adequate pace and trajectory <p> <p>As an Executive Project Associate you must be highly organized and detailoriented with systems in place to operate efficiently and effectively in a fastpaced highvolume and complex environment You must exhibit excellent decision making and problemsolving skills and use good judgment to prioritize and pivot quickly based on the changing needs and priorities<p> <p><strong>Responsibilities and Duties<strong><p> <p><strong>Daytoday Leverage<strong><p> <ul><li>Improvemanage and run the daily leverage machines that support and enable the Csuite executives goals follow ups actions deliverables tracking meeting deadlines<li> <li>Manage the department operating cadence and meetings at various levels from planning and organization to execution<li> <li>Support the monthly metrics and KPI summary reporting for the CEO and the Board<li> <li>Assist with executive presentations such as quarterly business review board and ELT presentations and support conduct various analyses<li> <ul><p><strong>Projects and Process Support<strong><p> <ul><li>Own manage and support projects aligned with the department priority stack eg the Next Chapter Award for promotions and Voice of the Employee pulse support<li> <li>Support the biweekly core machine and policy review own the calendar capture and track follow ups and agreements<li> <li>Manage the employee engagement machine and activities for the department<li> <li>Run point on internal communications for the department including company update presentations and liaise with the Brand amp Communications team on the same<li> <li>Planning and execution of offsite meetings and other department events<li> <ul><p><strong>Administrative<strong><p> <ul><li>Proactively plan the executives calendar and schedule both short and long term and conduct quarterly calendar audits to ensure it is aligned with the department and enterprise strategic goals<li> <li>Proactively manage Google Calendar in a fastpaced multivariate environment for the Csuite executive<li> <li>Serve as the department point of contact for the NYC office<li> <li>Perform general administrative tasks such as scheduling calls responding to emails ordering supplies etc<li> <ul><p><strong>Required Experience<strong><p> <ul><li>Minimum 35 years providing executive and project support in a fastpaced highvolume business environment<li> <li>Bachelors degree in business finance philosophy economics or liberal arts<li> <li>Proficiency in productivity software like Microsoft Office and Google Suite with the ability to learn and adapt and learn new technology quickly <li> <li>Experience or proficiency with Human Capital software eg Greenhouse UKG andor Asana experience a plus <li> <li>Project Management experience a plus<li> <ul><p><strong>Required Skills Abilities amp Values<strong><p> <ul><li>Goal oriented can think at a higher machine level connect dots and synthesize information well<li> <li>High standards constantly raising the bar and can hold self and others accountable to delivering on commitments<li> <li>Strong bias for action and able to push through to results must balance speed with ensuring the goal is achieved<li> <li>Strong critical thinking and problem solving independent judgment and sound decision making<li> <li>Strong written and verbal communication skills with the ability to communicate effectively with diverse groups of stakeholders and executives at all levels internally and externally<li> <li>Able to operate independently and is agile with the ability to react quickly to last minute changes in logistics and job priorities <li> <li>Learner mindset open to feedback and coaching selfaware and wants to continuously improve<li> <li>Aligns with Techstars Values think like an owner win as a team strive for excellence and analyze execute learn amp iterate<li> <li>Highly organized strong attention to detail creative and resourceful<li> <ul><p><br ><strong>Compensation range<strong><em> <em>$85000 $95000 with 10 bonus<p> <p><strong>About Techstars<strong><p> <p>Techstars is the most active preseed investor in the world having invested through its accelerators in more than 3700 companies Founded in 2006 Techstars believes that entrepreneurs create a better future for everyone and great ideas can come from anywhere Now we are on a mission to invest in an unprecedented number of startups per year enabling more capital to flow to more entrepreneurs around the world We do this by operating accelerator programs and venture capital funds as well as by connecting startups investors corporations and cities to help build thriving startup communities wwwtechstarscom<p> <p><em>Techstars is an affirmative action equal opportunity employer and does not discriminate on the basis of race sex age national origin religion physical or mental handicaps or disabilities marital status Veteran status sexual orientation gender identity nor any other basis prohibited by law<em><p> <p><em>Techstars uses EVerify to check the work authorization of all new hires For more information about EVerify please see the following<em><p> <p><strong><em>EVerify Participation Poster English and Spanish<em><strong><p> <p><strong><em>Right To Work Poster English and Spanish<em><strong><p>
Software Engineer
Company: Quest Analytics, LLC
Location: Kansas City, MO
Posted Apr 20, 2024
<p><b>Your Quest Build the tools that improve healthcare access<b><p> <p><br ><p> <p>At Quest Analytics our mission is to make healthcare more accessible for all Americans As part of our team youll work in an innovative collaborative challenging and flexible environment that supports your personal growth every day <span>We are looking for talented and motivated Software Engineers to join our growing team who can hit the ground running and take our products to the next level as we scale up and develop our business The engineers who build our platforms work across the stack and are always willing to go the extra mile to deliver the highest quality in enterprise software As an engineer at Quest Analytics you will build the tools that give access to healthcare for millions <span><p> <p><br ><p> <p><b>What youll do<b> <p><ul><li>Contribute to the design and architecture of our platform <li> <li>Help scale the platform and build new features <li> <li>Develop novel algorithms to solve challenging problems <li> <li>Create tooling for data and process automation <li> <li>Research and design for future tools and techniques <li> <ul><p><b>What it requires<b> <p><ul><li>A bachelors degree computer science computer engineering information systems amp technology or related or equivalent software engineering work experience<li> <li>3+ years of work experience in software development with C Objectoriented design preferably for a commercial SaaS software company Healthcare software is a plus<li> <li>C including asynchronous programming <li> <li>SQL Server or other relational databases <li> <li>Dapper andor Entity Framework <li> <li>REST APIsdesigning building and consuming <li> <li>Frontend web development HTML CSSSass and modern JavaScript frameworks React preferred <li> <li>Unit testing XUnit preferred and following SOLID principles <li> <li>Source control systems Git preferred <li> <li>Excellent communication skills with the ability to communicate technical ideas to both technical and nontechnical members of the teams<li> <p><br ><p> <ul><p><b>The ideal candidate for this role <b> <p><ul><li>Communicates effectively and works well within a team <li> <li>Worked previously in an Agile productfocused and deadlinedriven environment <li> <li>Can translate highlevel requirements into workable design and deliver productionready software <li> <li>Takes ownership of all personal output <li> <li>Can multitask and prioritize in a fastpaced fluidic environment<li> <li>Has high attention to detail and proven ability to manage multiple competing priorities simultaneously<li> <li>Is Customerfocused<li> <li>Works well in a team environment<li> <ul><p> <p><p>We are not currently engaging with outside agencies on this role<p> <p><b>Visa sponsorship is not available at this time<b><p> <p><br ><p> <p><b>What youll appreciate<b><p> <p>Workplace flexibility you choose between remote hybrid or inoffice<p> <p>Company paid employee medical dental and vision<p> <p>Competitive salary and success sharing bonus<p> <p>Flexible vacation with no cap plus sick time and holidays<p> <p>An entrepreneurial culture that wont limit you to a job description<p> <p>Being listened to valued appreciated and having your contributions rewarded<p> <p>Enjoying your work each day with a great group of people<p> <p><span> <span><p> <p><b>Apply TODAY<b><p> <p>careersquestanalyticscom<p> <p><br ><p> <p><b>About Quest Analytics<b><p> <p>For more than 30 years weve been improving provider network management one groundbreaking innovation at a time 95 of Americas health plans use our tools including the eight largest in the nation Achieve your personal quest to build a great career here <p> <p><span> <span><p> <p>Visa sponsorship is not available at this time<p> <p> <p> <p><i>Quest Analytics provides equal employment opportunities to all people without regard to race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment <i><p> <p> <p> <p><i>Applicants must be legally authorized to work in the United States Verification of employment eligibility will be required at the time of hire<i><p> <p><br ><p> <p>Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence hrquestanalyticscom<p> <p><br ><p> <p>NOTE Staffing agencies headhunters recruiters andor placement agencies please do not contact our hiring managers directly We are not currently working with additional outside agencies at this time<p> <p><p>
Customer Experience Analyst II
Company: ACV Auctions
Location: Buffalo, NY
Posted Apr 20, 2024
<p>If you are looking for a career at a dynamic company with a peoplefirst mindset and a deep culture of growth and autonomy ACV is the right place for you Competitive compensation packages and learning and development opportunities ACV has what you need to advance to the next level in your career We will continue to raise the bar every day by investing in our people and technology to help our customers succeed We hire people who share our passion bring innovative ideas to the table and enjoy a collaborative atmosphere <p> <p>Who we are <p> <p>ACV is a technology company that has revolutionized how dealers buy and sell cars online We are transforming the automotive industry ACV Auctions Inc ACV has applied innovation and userdesigned data driven applications and solutions We are building the most trusted and efficient digital marketplace with datasolutions for sourcing selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable We are disruptors of the industry and we wantyou to join us on our journey ACVs network of brands includes ACV Auctions ACV Transportation ClearCar MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services <p> <p>At ACV we focus on the Health Physical Financial Social and Emotional Wellness of our Teammates and to support this we offer <p> <ul><li>Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck <li> <li>Companysponsored paid ShortTerm Disability LongTerm Disability and Life Insurance <li> <li>Comprehensive optional benefits such as Dental Vision Supplemental LifeADampD LegalID Protection and Accident and Critical Illness Insurance <li> <li>Generous paid time off options including vacation time sick days Company holidays floating holidays parental leave bereavement leave jury duty leave voting leave and other forms of paid leave as required by applicable law or regulation <li> <li>Employee Stock Purchase Program with additional opportunities to earn stock in the Company <li> <li>Retirement planning through the Companys 401k<li> <ul><p><strong>Who we are looking for<strong> <p> <p>The Analyst II Customer Experience role is a critical position in the Customer Experience CX department and reports directly to the Sr Manager Operations amp CX As a Customer Experience Analyst II you will develop a deep understanding on customer sentiment by facilitating weekly Voice of Customer panels skillfully triaging internal and external concerns and conducting thorough survey feedback followups with root cause tagging Your contribution is pivotal in ensuring smooth customer interactions by adeptly managing data facilitating communication channels and supporting the implementation of customercentric initiatives Your responsibilities span maintaining accurate customer records analyzing feedback data and collaborating with crossfunctional teams to elevate overall customer satisfaction <p> <p><strong>What you will do<strong> <p> <ul><li>Actively and consistently support all efforts to simplify and enhance the customer experience<li> <li>Develop a deep understanding of the company industry and ACV dealer customers Maintain a sharp understanding of industry trends customer needs competitive offerings and marketplace dynamics<li> <li>Facilitate andor support dynamic weekly Voice of Customer VOC panels to collect customer feedback Ensure takeaways are welldocumented amp distributed internally Perform basic audiovisual editing of panel recordings to share targeted insights internally<li> <li>As needed populate and distribute regular andor ad hoc reports on customer feedback trends and key performance indicators KPIs<li> <li>Perform basic analysis largely qualitative of customer feedback and survey data to identify patterns trends and areas for improvement<li> <li>Collaborate with relevant teams to implement changes based on customer insights<li> <li>Work closely with other departments to streamline workflows related to customer interactions<li> <li>Develop and update training materials to reflect changes in products or customer service procedures<li> <li>Support the development of and lead areas of execution for customer experience projects and initiatives<li> <li>Coordinate events surveys and other activities aimed at gathering customer feedback and promoting brand loyalty<li> <li>Respond promptly to customer feedback through various channels including review forums eg Google business Apple Store Google Play email phone chat and social media<li> <li>Professionally triage issues presented by internal or external customers to expedient resolution<li> <li>Ensure timely response to customer feedback on cadenced customer surveys and triage related issues as needed<li> <li>Drive meaningful conversations with customers to understand the root cause for expressed concerns amp ensure feedback points are tagged accordingly Educate and manage expectations with customers as needed<li> <li>Lead execution andor participate in adhoc VOC campaigns as needed to derive customer insights on specific topics of inquiry<li> <li>Collaborate with crossfunctional teams to ensure consistent and effective communication with customers<li> <li>Maintain comprehensive documentation of customer interactions feedback and resolutions<li> <li>Identify and suggest improvements to existing customer service operations and sales processes to enhance efficiency and effectiveness<li> <li>Track and follow up on customer complaints or concerns ensuring timely and satisfactory resolution<li> <li>Assist in the creation and distribution of customer communications newsletters and other relevant materials<li> <li>Utilize customer relationship management CRM software and other tools to track customer interactions and support efficient workflows<li> <li>Perform additional duties as assigned<li> <ul><p><strong>What you will need<strong> <p> <ul><li>Bachelors degree in business marketing statistics data science or a related field required<li> <li>35 years experience with business intelligence systems or CRM Salesforce<li> <li>Ability to read write speak and understand English<li> <li>Clear and effective communication skills both written and verbal to interact with customers and internal teams on both technical amp nontechnical topics<li> <li>A genuine commitment to understanding and meeting customer needs with a focus on delivering positive experiences<li> <li>Previous experience or familiarity with customer service principles and best practices<li> <li>Familiarity with customer relationship management CRM software and other relevant tools to track and manage customer interactions Salesforce specifically is a plus<li> <li>Ability to identify issues troubleshoot problems and collaborate with teams to implement effective solutions<li> <li>Previous customer service experience preferred<li> <li>An agile hardworking and selfstarter mentality<li> <li>Basic analytical skills to interpret customer feedback data and contribute to continuous improvement initiatives<li> <li>Detailoriented with excellent organizational skills<li> <li>Ability to work collaboratively in a crossfunctional amp hybrid team environment<li> <li>Experience with business intelligence systems is a plus<li> <ul><p><strong>Compensation<strong> $63000 $73000 annually Please note that final compensation will be determined based upon the applicants relevant experience skillset location business needs market demands and other factors as permitted by law <p> <p>No immigration or work visa sponsorship will be provided for this position <p> <p>Our Values <p> <p>Trust amp Transparency | People First | Positive Experiences | Calm Persistence | Never Settling <p> <p>At ACV we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination ACV is committed to being an equal opportunity employer regardless of sex race creed color religion marital status national origin age pregnancy sexual orientation gender gender identity gender expression genetic information disability military status status as a veteran or any other protected characteristic We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you have a disability or special need that requires reasonable accommodation please let us know <p> <p>For information on our collection and use of your personal information please see our Privacy Notice <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Customer Operations<li> <li> Job Function Customer Success<li> <li> Pay Type Salary<li> <ul><p>Apply Now<p>
Delphi Engineer
Company: NetSmart
Location: Kansas City, MO
Posted Apr 22, 2024
The job description outlines responsibilities for a software development role, requiring a Bachelor's degree and at least 2 years of experience in Agile methods. The role involves participating in the software development life cycle, designing and building software solutions, and collaborating with teams to troubleshoot issues. The position also requires providing technical leadership, setting goals, and reporting to stakeholders. The company values diversity and equal opportunity, and all employment decisions are based on performance and qualifications. The role may require availability outside of standard business hours.
Customer Experience Analyst I
Company: ACV Auctions
Location: Buffalo, NY
Posted Apr 20, 2024
<p>If you are looking for a career at a dynamic company with a peoplefirst mindset and a deep culture of growth and autonomy ACV is the right place for you Competitive compensation packages and learning and development opportunities ACV has what you need to advance to the next level in your career We will continue to raise the bar every day by investing in our people and technology to help our customers succeed We hire people who share our passion bring innovative ideas to the table and enjoy a collaborative atmosphere <p> <p>Who we are <p> <p>ACV is a technology company that has revolutionized how dealers buy and sell cars online We are transforming the automotive industry ACV Auctions Inc ACV has applied innovation and userdesigned data driven applications and solutions We are building the most trusted and efficient digital marketplace with datasolutions for sourcing selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable We are disruptors of the industry and we wantyou to join us on our journey ACVs network of brands includes ACV Auctions ACV Transportation ClearCar MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services <p> <p>At ACV we focus on the Health Physical Financial Social and Emotional Wellness of our Teammates and to support this we offer <p> <ul><li>Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck <li> <li>Companysponsored paid ShortTerm Disability LongTerm Disability and Life Insurance <li> <li>Comprehensive optional benefits such as Dental Vision Supplemental LifeADampD LegalID Protection and Accident and Critical Illness Insurance <li> <li>Generous paid time off options including vacation time sick days Company holidays floating holidays parental leave bereavement leave jury duty leave voting leave and other forms of paid leave as required by applicable law or regulation <li> <li>Employee Stock Purchase Program with additional opportunities to earn stock in the Company <li> <li>Retirement planning through the Companys 401k<li> <ul><p><strong>Who we are looking for<strong> <p> <p>The Analyst I Customer Experience role is a critical position in the Customer Experience CX department and reports directly to the Sr Manager Operations amp CX As a Customer Experience Analyst I you will keep a pulse on customer sentiment by triaging internal amp external customer concerns as well as executing meaningful survey feedback followup amp root cause tagging You will play a pivotal role in ensuring seamless customer interactions by facilitating communication channels and supporting the implementation of customercentric initiatives Your responsibilities will include maintaining accurate customer records and collaborating on specific customers amp issues with crossfunctional teams to enhance overall customer satisfaction <p> <p><strong>What you will do<strong> <p> <ul><li>Actively and consistently support all efforts to simplify and enhance the customer experience<li> <li>Develop an understanding of the company industry and ACV dealer customers Establish and maintain a sharp understanding of customer needs and competitive offerings<li> <li>Respond promptly to customer feedback through various channels including review forums eg Google business Apple Store Google Play email phone chat and social media<li> <li>Professionally triage issues presented by internal or external customers to expedient resolution<li> <li>Respond to customer feedback on cadenced customer surveys and triage related issues in a timely manner<li> <li>Have meaningful conversations with customers to understand the root cause for expressed concerns amp ensure feedback points are tagged accordingly Educate and manage expectations with customers as needed<li> <li>Participate in adhoc Voice of Customer VOC campaigns as needed to derive customer insights on specific topics of inquiry<li> <li>Collaborate with crossfunctional teams to ensure consistent and effective communication with customers on issues<li> <li>Maintain comprehensive documentation of customer interactions feedback and resolutions<li> <li>Identify and suggest improvements to management for existing customer service operations and sales processes to enhance efficiency and effectiveness<li> <li>Track and follow up on customer complaints or concerns ensuring timely and satisfactory resolution<li> <li>Utilize customer relationship management CRM software and other tools to track customer interactions and support efficient workflows<li> <li>Recommend to management customer advocates who can positively influence the companys reputation through testimonials case studies or referrals<li> <li>Support the development and execution of customer experience projects and initiatives<li> <li>Support the creation and distribution of customer communications newsletters and other relevant materials<li> <li>Perform other duties as assigned<li> <ul><p><strong>What you will need<strong> <p> <ul><li>Bachelors degree in business marketing statistics data science or a related field required<li> <li>13 years customer service experience at the SpecialistLead level preferred<li> <li>13 years escalation and conflict managementresolution experience<li> <li>Ability to read write speak and understand English<li> <li>Clear and effective communication skills both written and verbal to interact with customers and internal teams on both technical amp nontechnical topics<li> <li>A genuine commitment to understanding and meeting customer needs with a focus on delivering positive experiences<li> <li>Previous experience or familiarity with customer service principles and best practices<li> <li>Familiarity with customer relationship management CRM software and other relevant tools to track and manage customer interactions Salesforce specifically is a plus<li> <li>Ability to identify issues troubleshoot problems and collaborate with teams to implement effective solutions<li> <li>Previous experience in the automotive industry a plus<li> <li>Multilingual Spanish preferred a plus<li> <li>Previous customer service experience required<li> <li>An agile hardworking and selfstarter mentality<li> <li>Detailoriented with excellent organizational skills<li> <li>Ability to work collaboratively in a crossfunctional amp hybrid team environment<li> <ul><p><strong>Compensation<strong> $51000 $60000 annually Please note that final compensation will be determined based upon the applicants relevant experience skillset location business needs market demands and other factors as permitted by law <p> <p>No immigration or work visa sponsorship will be provided for this position <p> <p>Our Values <p> <p>Trust amp Transparency | People First | Positive Experiences | Calm Persistence | Never Settling <p> <p>At ACV we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination ACV is committed to being an equal opportunity employer regardless of sex race creed color religion marital status national origin age pregnancy sexual orientation gender gender identity gender expression genetic information disability military status status as a veteran or any other protected characteristic We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you have a disability or special need that requires reasonable accommodation please let us know <p> <p>For information on our collection and use of your personal information please see our Privacy Notice <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Customer Operations<li> <li> Job Function Customer Success<li> <li> Pay Type Salary<li> <ul><p>Apply Now<p>
Senior Salesforce Developer
Company: Justworks
Location: New York City, NY
Posted Apr 20, 2024
Justworks is a startup-friendly company that values its employees, offering a supportive environment, great benefits, and opportunities for growth. The company is seeking a Senior Salesforce Developer to join their Business Operations team, oversee Salesforce projects, and collaborate with various internal teams. The ideal candidate should have at least 5 years of Salesforce or app development experience, excellent communication skills, and a detail-oriented approach. The role involves maintaining system architecture, ensuring data governance, and working with external tools. The base wage range for this position is $127,000 to $139,700 per year.
Digital Experience and Channel Manager
Company: JoysonQuin Automotive Systems, North America
Location: New York City, NY
Posted Apr 21, 2024
<p>Our purpose Opening up a world of opportunity explains why we exist Here at HSBC we use our unique expertise capabilities breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers Were bringing together the people ideas and capital that nurture progress and growth helping to create a better world for our customers our people our investors our communities and the planet we all share <p> <p>The Digital Experience and Channel Manager will focus on supporting the strategic and revenue growth priorities of the US Business The function focuses on understanding customers and the identification development and execution of Marketing strategies campaigns and activities that support and strengthen the HSBC brand drive acquisition and increase customer value and satisfaction in order to meet agreed business targets and objectives <p> <p>This position works with senior management andor product managers in developing and managing the implementation and execution of digital marketing communication strategies to achieve business objectives and drive acquisition Oversees the development of public website performance optimization of digital channels including social customer journey mapping and E2E digital journey optimization Develops methods of leveraging promotions advertising content and general digital investment in order to drive business outcomes <p> <p>This role is part of B2B Marketing and is focused on supporting the strategic and revenue growth priorities across Commercial Banking CMB and Global Banking amp Markets GBampM The individual will report to the US Head of Marketing The role focuses on understanding customers and the identification development and execution of digital marketing strategies campaigns and activities that support and strengthen the HSBC brand and support business acquisition and retention goals via digital channels <p> <p>Heres what you can expect <p> <p>As our Digital Experience and Channel Manager you will be responsible for <p> <ul><li> Working closely with the brand amp business marketing teams to understand and optimize our public website platform to contribute to acquisition amp retention goals <li> <li> Optimize digital journeys and channels for HSBCs prospects and clients <li> <li> Create campaign landing pages with global support and regularly review performance <li> <li> Design amp develop digital campaign journeys in collaboration with each campaign manager and business stakeholder to deliver integrated measurable digital campaigns closely tying digital marketing strategies to business outcomes <li> <li> Build digital acquisition strategies that leverage our digital channels business platforms owned assets and martech tools in collaboration with business frontline teams <li> <li> In depth knowledge and execution of Search Engine Optimization SEO Conversion Rate Optimization CRO digital channels including social and ability to provide support to the wider marketing team in other digital marketing capabilities <li> <li> Work with agency partners on the tracking amp reporting of campaigns <li> <li> Measure MoM performance of public website pages manage changes needed and make future recommendations <li> <li> Understand Eloqua and martech integration and lead generation process <li> <li> Instill trust and confidence with our stakeholders sponsors and partners and cement yourself as trusted partner for all digital marketing activity Digital marketing expert amp lead in the Marketing team <li> <li> Track action items and deliverables for each project and work closely campaign managers to ensure public website KPIs are included in all reporting <li> <li> Keep up with industry trends and make recommendations on new platforms globally integrated projects and processes to make our digital channels more effective <li> <li> Process oriented mind that can help refine our processes and best practices over time for our owned digital channels <li> <li> Continuously monitor and analyze level of impactsuccess for public website and other digital platforms communicate updates to business partners and external agencies <li> <li> Collaborate with global and other country teams to ensure alignment and best practice sharing <li> <li> Management and tracking of digital marketing business requests <li> <li> Ability to brief agencies when applicable by writing creative briefs and project managing the creativeconcepts <li> <li> Manage budget and invoicing where applicable on a monthly basis <li> <li> Manage programs supporting product launches promotions and other sales driven efforts <li> <li> Collaborate with key stakeholders to identify and prioritize digital marketing capabilities needed and cocreate solutions to support business growth and agreed outcomes <li> <li> Showcase curiosity adaptability and a growth mindset to learn problemsolve and contribute positively to the team <li> <li> Provide strategic guidance and thought leadership on the latest digital marketing trends best practices and emerging technologies <li> <li> Stay uptodate with industry regulations and compliance requirements related to digital marketing ensuring adherence and mitigating risks <li> <ul><p>For this role HSBC targets a fixed pay range between $141300 and $211900 <p> <p>The final fixed pay offer will depend on the candidate and a number of variables including but not limited to role responsibilities skill set depth of experience and education licensingcertification requirements internal relativity and specific work location <p> <p>At HSBC our overall goal is to provide a competitive Total Reward Package with an appropriate mix of fixed pay and variable pay as part of an employees overall total compensation and benefits Variable pay generally takes the form of discretionary annual awards sometimes referred to as a bonus Additionally HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and wellbeing finances and lifestyle <p> <p><b> Requirements <b> <p> <p>In compliance with applicable laws HSBC is committed to employing only those who are authorized to work in the US Applicants must be legally authorized to work in the US as HSBC will not engage in immigration sponsorship for this position <p> <p>Youll likely have the following qualifications to succeed in this role <p> <ul><li> Extremely organized and processoriented <li> <li> Selfdirected and resourceful <li> <li> Positive and flexible <li> <li> Adaptable and calm in highstress tight deadline situations and patient in the face of changing priorities <li> <li> Great communicator with strong customer service skills who can interact well with people at all levels from junior staff to CEOs <li> <li> An ability to work collaboratively in a crossfunctional team environment <li> <li> Understand digital best practices and wireframe management <li> <li> Bachelors degree in Marketing Business any other field or relevant experience <li> <li> Strong analytical skills with the ability to interpret data and derive actionable insights to drive marketing performance and ROI <li> <li> Proven track record of successfully developing and implementing digital marketing strategies and capabilities especially in Search Engine Optimization SEO Conversion Rate Optimization CRO Acquisition and Customer Lifecycle Management <li> <li> Indepth knowledge of digital marketing technologies tools and platforms including but not limited to marketing automation customer data platform accountbased marketing event management analytics experimentation and content management systems <li> <li> Strong understanding of digital marketing best practices industry trends and emerging technologies <li> <li> Strong strategic thinking and problemsolving abilities with a focus on driving innovation and continuous improvement <li> <li> Exceptional communication and collaboration skills with the ability to effectively engage and influence stakeholders at all levels of the organization <li> <li> Ability to thrive in an agile fastpaced dynamic environment managing multiple projects and priorities simultaneously <li> <li> Knowledge of regulatory and compliance requirements related to digital marketing including data privacy and consumer protection regulations <li> <ul><p>As an HSBC employee you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow We offer a competitive pay and benefits package including a robust Wellness Hub all in a welcoming diverse and inclusive work environment You will be empowered to drive HSBCs engagement with the communities we serve through an industryleading volunteerism policy a generous matching gift program and a comprehensive program of immersive Sustainability and Climate Change Initiatives Youll want to join our Employee Resource Groups as they play a central part in life at HSBC including the development of our employees and networking inside and outside of HSBC We value difference We succeed together We take responsibility We get it done And we want you to help us build the bank of the future <p> <p>All qualified applicants will receive consideration for employment without regard to age ancestry color race national origin ethnicity disability or medical condition genetic information military or veteran service religion creed sex gender pregnancy childbirth caregiver status marital status citizenship or immigration status sexual orientation gender identity or expression or any other trait protected by applicable law<p>
Marketing and Communications Director
Company: Trumid
Location: New York City, NY
Posted Apr 20, 2024
Trumid, a leading financial technology company and fixed income electronic trading platform, is seeking an experienced Marketing and Communications Director. The role involves championing the Trumid brand, developing marketing strategies, and fostering relationships with internal and external stakeholders. The ideal candidate should have 8+ years of relevant experience, strong analytical skills, and a proven track record in leading strategic campaigns. Trumid offers competitive compensation, comprehensive benefits, and a collaborative company culture.
Implementation Team Lead
Company: Rinsed
Location: New York City, NY
Posted Apr 20, 2024
<div> <p>At Rinsed We are building software to run the $15bn Car Wash industry<p> <p>Were a B2B SaaS company providing car washes with all the tools they need to transition to a subscription model Modern car washes are fullyautomated tunnels that can wash over 200 carshr and they are moving from selling single washes to allyoucanwash subscriptions We are giving this $15bn underserved market the tools to manage and grow their subscription revenue<p> <p>We are a small team who just raised our Series B from VMG Technology in addition to our Series A from Founders Fund and Bedrock Capital We are currently installed at over 1800 car washes nationally helping to manage more than 5 million car wash memberships What weve built so far is just the beginning Get to be part of the founding DNA of building a great product a great culture and a great company<p> <div> <p><b><strong>A Day in the Life<strong><b> <p><p>We are seeking an experienced customer success leader to become our Implementation Team Lead In this role you will be tasked with enhancing operational efficiency and significantly reducing the time it takes to onboard customers regardless of their size This position requires a strategic thinker who can manage project timelines oversee successful project completion and ensure alignment with our key business objectives<p> <p>A typical day for this position at Rinsed includes the following<p> <ul><li>Operational Improvement Continuously identify and implement strategies to improve the efficiency of the technical onboarding process into the Rinsed platform Focus on reducing the time required to onboard new customers by optimizing each step of the implementation process<li> <li>Team Leadership and Project Management Oversee a team of implementation managers ensuring projects are delivered on time and objectives are met Drive team performance through effective leadership and proactive problemsolving<li> <li>Development and Training Understand our software implementation end to end Ensure every team member is equipped with the necessary skills and tools to excel through structured development plans and training in our implementation methodologies<li> <li>ThirdParty Integrations Enhance and maintain partnerships with thirdparty software and hardware companies to streamline integrations reduce bottlenecks and increase collaboration<li> <li>CrossFunctional Integration Foster strong collaborative ties with internal teamssuch as sales marketing engineering platform and customer successto create a unified approach to client onboarding<li> <li>Mentoring and Support Provide ongoing mentorship to your team focusing on workload management and professional development Address and escalate any issues related to projects platforms or processes<li> <li>Stakeholder Engagement Keep both internal and external stakeholders regularly informed and aligned with project timelines and strategic initiatives<li> <ul><p><b><strong>About You<strong><b> <p><ul><li>5+ years of experience driving complex software implementation processes<li> <li>Strong background in project management and operational process improvement within a SaaS environment<li> <li>Proven leadership skills with the ability to manage multidisciplinary teams and complex projects<li> <li>Demonstrated track record of reducing onboarding times and enhancing customer satisfaction<li> <li>Excellent problemsolving organizational and analytical skills<li> <li>Youre highly operational and can manage teams to metrics<li> <li>Experience deploying product integrations involving hardware and software <li> <li>Youre coachable take extreme ownership and trust the process<li> <li>Youre excited to work with a team of lowego intellectuallycurious doers<li> <ul><p><b><strong>Our Investment in You<strong><b> <p><ul><li>Impact and Influence By joining as one of our early team members you have the opportunity for outsized impact and to shape the future of Rinsed<li> <li>Compensation and Benefits Competitive salary and benefits package including unlimited PTO health dental and vision insurance<li> <li>Leadership and Strategy Work closely with our founders and leadership team to drive the Customer Success strategy and execute key initiatives<li> <li>Team Culture Become part of an incredible team known for its blend of hustle productivity and fun<li> <ul><div> <div> <p>Salary Range<p> <p><span>$155000<span><span><span><span>$185000 USD<span><p> <div> <div> <div> <p>Rinsed embraces diversity and is proud to be an equal opportunity employer As part of our commitment to diversifying our workforce we do not discriminate on the basis of age race sex gender gender identity color religion national origin sexual orientation marital status citizenship veteran status or disability status <p> <p>We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process If you need assistance or an accommodation due to a disability you may contact peoplerinsedco<p> <div>
Product Security Engineer
Company: Kustomer
Location: New York City, NY
Posted Apr 22, 2024
Kustomer, a leading conversational CRM platform, is seeking a skilled Product Security Engineer. The role involves formulating and deploying security measures, identifying vulnerabilities, and championing product security within the organization. The ideal candidate should have 5+ years of software development and security experience, proficiency in server-side languages, and understanding of software engineering principles. Familiarity with AWS, cloud services, and CI/CD pipelines is required. The company offers competitive benefits and is committed to diversity and inclusion.
Senior Analyst, Marketing Analytics
Company: Major League Baseball
Location: New York City, NY
Posted Apr 19, 2024
<p>MLBs Strategy amp Development SampD organization is a centralized resource within Baseballs Office of the Commissioner The SampD organization works crossfunctionally across MLB to support the development and execution of our strategies for growing baseball globally<p> <p><br ><p><p>As part of our charter SampD is a service organization that oversees 4 key areas<p> <ul><li><em>Strategy<em> Align Industry strategic direction and provide internal consulting services to League Verticals and Functions Clubs Office of the Commissioner<li> <li><em>Club Biz Ops amp Strategy<em> Support development of club strategies best practices xfunctional dialogue<li> <li><em>Analytics<em> Centralized home for datadriveninsights to advise and support Strategy Clubs League Verticals and Functions<li> <li><em>Operations<em> Implement and standup new initiatives<li> <ul><p><br ><p><p>MLB Analytics team is looking for a <strong>Senior Analyst Marketing Analytics<strong> who will report directly to the Director Marketing Analytics within the Analytics organization and will focus on leveraging data and improving Marketing measurement to drive business impact for Major League Baseball and the Clubs<p> <p><br ><p><p><span> <span> <strong><u>Responsibilities<u><strong><p> <ul><li>Scale scope and deliver marketing analytics projects of all sizes that support MLB marketing and organizational initiatives<li> <li>Develop tactics and metrics to assess the effectiveness of existing and new marketing advertising and branding programs<li> <li>Develop various parts of the data journey model marketing data and provide endtoend analyses that will be leveraged by various marketing teams and management<li> <li>Assist with design of experiments to test hypotheses and measure effectiveness of marketing programs sharing findings and recommendations<li> <li>Identify areas of optimization and incremental growth for the business as it relates to digital marketing and content communicating findings to appropriate stakeholders<li> <li>Support Clubs with digital marketing strategy and reporting frameworks to ensure accurate and insightful delivery of metrics and data<li> <ul><p><br ><p><p><span> <span> <strong><u>Required Skills amp Background<u><strong><p> <ul><li>24+ years related experience in an analytics function or role<li> <li>College Graduate with a relevant academic major is strongly preferred though candidates with nontraditional schooling backgrounds and strong relevant experience will be considered<li> <li>Experience working with marketing teams across multiple disciplines to develop tactical recommendations<li> <li>Understanding of digital marketing landscape and how data is collected analyzed and used<li> <li>Understanding of various attribution methodologies along with application of Marketing Mix Modeling<li> <li>Strong aptitude for measurement and optimizations being able to guide teams on marketing investments AB testing and social media content efficacy<li> <li>Proficiency in quantitative data collection and data analysis eg SQL Excel etc is required<li> <li>Selflearner independent and have outstanding problemsolving skills<li> <li>Highly professional manner and excellent written and verbal communication skills<li> <ul><p><br ><p><p><span> <span> <strong><u>Preferred Skills amp Background<u><strong><p> <ul><li>Masters degree in relevant academic course of study<li> <li>Experiential knowledge of the following platforms SEM Programmatic Display Video Paid Social Organic Social<li> <li>Experience with Adobe Analytics Big Query or Google Analytics<li> <li>Knowledge of programming languagestools including R Python or other ObjectOriented Languages<li> <li>Baseball knowledge andor love of the game of baseball<li> <li>Consulting presenting data with strong storytelling skills and presentation experience<li> <ul><p><br ><p><p><span dataccpprops=>Per the NYC pay transparency law the hiring range for this position is $80000 to $115000<span><p> <p> <br ><strong><span datacontrast=none>Why MLB<span><strong><span dataccpprops=> <span><p> <p><span datacontrast=none>Major League Baseball MLB is the most historic of the major professional sports leagues in the United States and Canada Employees love working at MLB because of the culture of opportunity collaboration and professionalism The professionals who are most successful at MLB take initiative know how to identify and solve problems put the team first and work collaboratively For those who are ready to join the Major Leagues of their careers MLB takes the same approach as they do with their players striving to empower their own workforce athletes to be at their best by engineering experiences that put employees in the best position to succeed Major League Baseball is looking for candidates who are ready to step up to the plate and continue transforming Americas pastime to best serve its fans for decades to come<span><span dataccpprops=> <span><p> <p><span datacontrast=none>MLBs vision is to be the global sport of choice for youth to play fans of all backgrounds to enjoy and a desired destination for employment<span><span dataccpprops=> <span><p> <p><span datacontrast=none>With a belief that the journey to growth and greatness is ongoing MLB gives employees the opportunity to continue learning and honing their skills with programs such as tuition reimbursement mentorship programs lunch and learns online course subscriptions paid industry certifications business resource groups and more<span><span dataccpprops=> <span><p> <p><span datacontrast=none>MLB provides its employees with exceptional medical dental and vision coverage Premiums are 100 employer covered to help employees focus on being their best<span><span dataccpprops=> <span><p> <p><span datacontrast=none>Are you ready to Step Up to the Plate Apply below<span><span dataccpprops=> <span><p> <p>If you are interested in joining our team and require a reasonable accommodation to assist with any part of the application andor interview process please contact us by email at accommodationsmlbcom<p>