Agile Methodologies Jobs in Washington DC
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Associate Security Engineer
Company: ScienceLogic
Location: Washington DC
Posted Sep 16, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.com At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Monitor Security Operations pager and respond to issues of potential viral activity, spam, phishing.Administer controls and review their application to ensure that system's controls, policies, and procedures are operating effectively relative to the predicted effectiveness of the controls.Investigate events or incidents of apparent security breaches and report to appropriate authorities using corporate procedures.Confer and collaborate with internal and external auditors to ensure that appropriate controls are installed, operating properly, and being monitored and reported.May plan and/or conduct tests of the core infrastructure and the contingency environment for critical business applications to ensure business continuity in the event of a computer security incident.Aggregate metrics of operation of security controls, as well as apparent attacks, breaches, and other pertinent data; track trends and prepare for periodic security reports.Measure and improve patch management procedures with appropriate teams.Participate in projects designed to test defenses against hacking, denial of service, spam, break-ins, or similar attacks. Ability to work in small teamsMust be able to resolve highly complex and technical business problemsUnderstanding of threat agents, attack vectors, and attack patterns as well as compensating controls and design patterns needed to mitigate riskCreate technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPointKnowledge of single sign-on integration with on premise and cloud toolsetRecommended Certifications or SkillsSecurity+AssociateCISSPAssociateSSCPAssociate CCSPOS/Linux/WINDOWS/MACDirectory ServicesMicrosoft OfficeNetwork ProtocolsScripting Languages (Python/Bash/PowerShell)Benefits & PerksComprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? May provide guidance to infrastructure or application staff participating in exercise.Examine and/or test new methodologies or tools that could be adopted to enhance security of platforms, infrastructure, or access to data.Other duties as requiredQualities you possess…Must reside in the Fairfax County area, visits to the office will be required for this position Bachelor's Degree or equivalent requiredApplicable certifications are desiredThis is an entry level position1+ years of related experience in IT related field desiredProblem solving skills complemented with experience in solving information security device and application issues with customers is a mustGood verbal and written communication skills as well as attention to detailExceptional customer service skills and interpersonal skills. Track security violations and identify trends or exposures that could be addressed by additional training, technical measures, or use of application tools to enhance security. May participate in ethical simulated attacks or security violations to assess the organization's data security measures.What you’ll be doing…Conduct platform or operating system vulnerability scans that assess exposure of system to attacks or hacking. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Assess risk of exposure of proprietary data through weaknesses in platforms, access procedures, and forms of access to the organization's systems and the data contained in them.
Manager, Capital Management
Company: World Bank Group
Location: Washington DC
Posted Sep 17, 2023
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. • Strong interpersonal, relationship building and diplomatic skills. • Meet Bank-wide managerial selection criteria including courage of your convictions, leading the team for impact, influencing across boundaries, fostering openness to new ideas, building talent for the future. World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. Learn more about working at the World Bank and IFC, including our values and inspiring stories. • Strong understanding of financial and non-financial risk management frameworks and practices; Knowledge of IFC policies, procedures, guidelines, and financial instruments is a plus.• Excellent written and oral communication skills in English are essential, including the ability to present technical issues in simple and straightforward terms, and to engage with to senior-level audiences. • Coordinate with other stakeholders across IFC, including Credit and Investment Risk, Corporate Portfolio Management, the Climate Business Department, the Controller's department, and other regional and industry departments, to support the financial sustainability and risk management activities of the Corporation. • Ability to develop senior-level relationships and build to networks within and outside IFC.• Excellent leadership and people management skills and openness to feedback; new ideas and ability to guide staff to solutions to problems.• Strong track record in providing intellectual leadership, managing, building talent, and motivating staff; becoming a strong mentor; and leading by example.• Sound business judgment; demonstrated ability to deliver results under stressful timetables and environment.• Commitment to maintain the highest ethical standards. Selection Criteria • Master's degree (in finance, economics, or a related field) and a minimum of 12 to 15 years of relevant experience. Duties and Accountabilities: The CRMCA Manager will: • Lead and manage the CRMCA team to achieve its objectives and workplan, including hiring, performance management, mentoring, and career guidance.
Performance Marketing Manager
Company: DNSFilter
Location: Washington DC
Posted Sep 16, 2023
The hiring base pay is dependent upon many factors such as level, function, training, transferable skills, work experience, business needs, and/or geographic location. You help us grow, we will help you grow. As a fully remote company, our compensation reflects the cost of labor across several U.S. and global geographic markets. We pay differently based on those defined markets. The hiring range for this role is: $117,500 - $138,000 USD Annually DNSFilter is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. If you feel like this job is for you, please apply. Our Talent Team can share more about the specific salary range for the job location during the hiring process. Passionate and intelligent colleagues who work hard and have a good time doing it Rotating 4-Day work week Paid company-wide week off at the end of each year Flexible Vacation policy Awesome company swag Home office buildout allowance Full medical, dental, and vision benefits for US based employees Full short-term disability and life benefits; available long-term disability 401k with vested company matching for qualifying employees In-person annual gatherings. You Will: Own the strategy and execution of performance marketing within the Demand Generation function, supporting paid search, paid social, and display advertising Plan, implement, and measure campaigns that drive qualified direct response with increasing lead quality Perform continuous data analysis to uncover inefficiencies in campaigns and opportunities that we can take advantage of within the market Standardize reporting and dashboards to effectively communicate results, trends and campaign recommendations Partner with the sales organization on developing targeted campaigns aligned to DNSFilter ideal customer profiles and target account lists Perform analysis of demand generation engine components to understand and develop insights for GTM teams (marketing, sales, product) to be more effective Work with Business Operations team to enhance the instrumentation of the digital marketing funnel to develop new methodologies for analysis and optimization Requirements Deep understanding of ad marketplace dynamics and optimization techniques to help achieve demand gen objectives of trial signups and qualified pipeline generation Experienced in owning paid media in a B2B SaaS/Tech environment, with hands-on ad platform experience in Google Ads and LinkedIn AdsMicrosoft Ads, Reddit Ads, Meta Ads, and additional platform experience is plus Proficiency in Excel and data analysis techniques specific to SaaS/B2B models Ability to be self-directed and work in an autonomous environment Experience with ABM platforms such as 6sense or Demandbase is preferred Experience with Google Analytics 4 and HubSpot is a preferred Benefits We Offer: A 100% work-from-home position with a company that values and fosters personal and professional growth Pathway to promotion to additional organizational positions and responsibilities based upon results and performance - not just time in the chair. We believe diversity of experience and skills, including transferable skills, combined with passion is a key to innovation and excellence; therefore we encourage people from all backgrounds to apply to our positions!
IT Coordinator
Company: Supernal
Location: Washington DC
Posted Sep 16, 2023
We do not discriminate on the basis of race, religion, color, national origin, citizenship, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other category or class protected under applicable federal, state or local law. If an export authorization from an applicable US regulatory agency is required in connection with your employment, your employment is contingent upon Supernal’s receipt of such regulatory authorization(s) and your continued compliance with all conditions and limitations pursuant to such authorization(s).Base pay offered may vary depending on skills, experience, job-related knowledge and location. Your responsibilities will include both technical and administrative tasks, requiring critical thinking, problem-solving skills, and superb attention to detail. Individuals with disabilities may request a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at: [email protected] position may include access to certain technology and/or software source code subject to U.S. export controls laws and regulations. This position is also eligible for a bonus as part of total compensation.The pay range for this position is:$112,320—$157,040 USDClick HERE or visit: https://jobs.supernal.aero/benefits to view our benefits! Effective end-user support and collaboration are crucial for this role, as you will collaborate with colleagues to contribute to the seamless operation of our IT systems and services.This position will be required to work on-site 5 days a week.What you can do:Lead the IT Service Desk (ITSD) operations in the Washington D.C. officeHandle and prioritize IT tickets specific to the Washington D.C. location, ensuring timely resolutionMaintain and update the Configuration Management Database (CMDB) to accurately track inventory, application licenses, and purchase request/purchase order (PR/PO) historyManage the contents of Corporate IT in Confluence, ensuring information is up-to-date and easily accessibleDevelop and implement IT policies to ensure compliance and data securityProvide IT support for various software applications and office equipment to usersDrive the implementation of the Digital Office initiative, being responsible for the transformation from analog to digital processes and toolsCollaborate with multi-functional teams to identify and implement digital solutions for improved efficiency and productivityAdminister, procure, and maintain SaaS solutions to support business operationsWork with vendors on product quotations and follow internal process to submit purchase requisition as neededCollaborate with multi-functional teams to gather and analyze requirements for internal projectsWork with consultants and vendors on projects and/or additional support as neededManage and optimize problem and incident management for the IT Service Desk and Zendesk ticketing systemDevelop and maintain automation script templates for endpoint nodes in ConnectWise for remediation and imagingAssist other IT Coordinators with IT Support escalations and provide technical guidanceRoutinely review and suggest improvements to the IT support environmentDesign, implement, and present reporting metrics for SLAs, incidents, and requests to improve efficiencyAct as a mentor to the IT Service Desk team, providing technical guidance and supportMay require up to 10% of domestic and international travelOther duties as assignedWhat you can contribute:Bachelor’s degree in computer science or a related field preferredMinimum of six (6) years of relevant experience requiredMinimum of five (5) years of experience in IT business application management, with a focus on IT service management (ITSM) and IT Infrastructure Library (ITIL) standard methodologies requiredYou may also be able to contribute:Extensive knowledge of IT service management principles, including cataloging a knowledge base, policies, and procedures for existing and new precedentsDeep technical skills in IT project management, with experience in administering and maintaining SaaS solutionsProficiency in problem-solving and critical thinking, with phenomenal attention to detailSuperb communication and social skills to successfully collaborate with colleagues and provide end-user supportExperience with ConnectWise or other ticketing systems for incident and problem managementAbility to mentor and provide technical guidance to the IT Service Desk teamKnowledge of SAP for IT asset and application management is preferredStrong organizational skills and the ability to lead multiple tasks and priorities effectivelyBasic knowledge of networking is a plusAny offer of employment is conditioned upon the successful completion of a background check. We fuse research in autonomy, robotics, aviation and services to define a new category of mobility for the world’s communities. We believe in creative thinking and collaboration to help build a better mobility experience for everyone, improving people’s ability to move – whether for work or play.What we do:As an IT Coordinator, you will play a vital role in supporting our organization's IT environment and ensuring optimal functionality and efficiency. We are an equal opportunity employer and value diversity at our company.
Records Management O365 SharePoint & Network Migration Engineer
Company: AIS (Applied Information Sciences)
Location: Washington DC
Posted Sep 15, 2023
Employment decisions are based solely on qualifications merit, and business need. We are looking for: Smart people with a passion for technology Strong technical capabilities with a consultancy mindset Close involvement with local technical communities A willingness to think outside of the box to provide innovative solutions to clients Ability to solve challenging technical business problems Self-directed professionals Our Core Values Client Success C ontinued Learning and Technical Excellence Strong Client Relationships Citizenship and Community EEO Statement Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status or any other basis covered by law. We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today. We are committed to our employee's success; however, they define it. Strong experience with API Security, Container Security, and Azure Cloud Security Must be well versed in general infrastructure technology and understand public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS) Experience with automation to Infrastructure (IaC - Infrastructure as Code) Experience with the Cloud, Windows/SQL Server, Application Support, PowerShell scripting, and virtualization Experience developing, configuring, and managing cloud-based systems supporting enterprise web-based applications Desirable Skills Obtain or utilize certifications as part of continuous professional growth Experience implementing secure and scalable hybrid cloud architectures Experience with DevOps workflows using tools like GitLab, Jenkins, and others About AIS AIS, Dedicated to Our People AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology. Our employees are our greatest strength, and we do all that we can to serve them. Requirements gathering for design, development, and deployment of a platform or product ensuring adequate resiliency. We Invest in Individuals Committed to Innovation AIS is seeking professionals of a certain character and level of excellence. We offer the opportunity to move up, without the obligation to move out of a position where one excels.
Associate O365/M365 SharePoint ERM Engineer
Company: AIS (Applied Information Sciences)
Location: Washington DC
Posted Sep 15, 2023
We Invest in Individuals Committed to Innovation AIS is seeking professionals of a certain character and level of excellence. We are looking for: Smart people with a passion for technology Strong technical capabilities with a consultancy mindset Close involvement with local technical communities A willingness to think outside of the box to provide innovative solutions to clients Ability to solve challenging technical business problems Self-directed professionals Our Core Values Client Success C ontinued Learning and Technical Excellence Strong Client Relationships Citizenship and Community EEO Statement Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status or any other basis covered by law. Our employees are our greatest strength, and we do all that we can to serve them. We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today. Employment decisions are based solely on qualifications merit, and business need. It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP). Strong experience with API Security, Container Security, and Azure Cloud Security Must be well versed in general infrastructure technology and understand public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS) Experience with automation to Infrastructure (IaC - Infrastructure as Code) Experience with the Cloud, Windows/SQL Server, Application Support, PowerShell scripting, and virtualization Experience developing, configuring, and managing cloud-based systems supporting enterprise web-based applications Desirable Skills Obtain or utilize certifications as part of continuous professional growth Experience implementing secure and scalable hybrid cloud architectures Experience with DevOps workflows using tools like GitLab, Jenkins, and others About AIS AIS, Dedicated to Our People AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We are committed to our employee's success; however, they define it. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology. Requirements gathering for design, development, and deployment of a platform or product ensuring adequate resiliency.
Information Assurance Engineer
Company: AIS (Applied Information Sciences)
Location: Washington DC
Posted Sep 17, 2023
Employment decisions are based solely on qualifications, merit, and business need. We are looking for: Smart people with a passion for technology Strong technical capabilities with a consultancy mindset Close involvement with local technical communities A willingness to think outside of the box to provide innovative solutions to clients Ability to solve challenging technical business problems Self-directed professionals Our Core Values Client Success C ontinued Learning and Technical Excellence Strong Client Relationships Citizenship and Community EEO Statement Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by law. 5 security controls through stakeholder interviews, security artifact review, technical review, etc. Working knowledge of MS Office Suite, especially MS Word and Excel Ability to leverage various trusted sources of information (articles, webinars, internet, etc.) Ability to understand complex, technical issues and communicate them into meaningful business and risk guidance and recommendation Strong knowledge of operating systems (information and process) and networks Strong knowledge of computer vulnerabilities, hacker methodologies, and other threats Experience working with enterprise-level information security programs, including governance, risk assessment, policy/standards, technical controls, oversight and assurance, risk treatment, and security education/awareness. We are committed to our employee's success; however, they define it. We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today. Our employees are our greatest strength, and we do all that we can to serve them. Previously worked with 3rd party security assessment tools Demonstrated ability to work collaboratively with technical experts, business managers, and senior leadership. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.
Data Analyst
Company: World Bank Group
Location: Washington DC
Posted Sep 16, 2023
• Ability to solve problems, strong organizational, research and analytical skills. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Selection Criteria • Master's degree in finance, Business, or Engineering • 4-6 years of experience in data prep, data analytics, and data visualizations using various tools such as Alteryx, Power BI, Tableau, and Python • Proven experience in understanding data problems including good understanding of approaches, tools, and methodologies. • Provide regular status updates, communicate to stakeholders, and escalate issue/risks promptly. World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. • Knowledge and applied work experience in data solutions to execute, and advise team in ensuring that all tools, platforms, and approaches are fully leveraged. • Support all Data & Analytics Hub activities including assisting the Team Lead as needed. In case an external candidate applies, their application will not be considered. • Ability to prioritize, work well under pressure and capably manage/juggle multiple projects with tight deadlines, excellent time management skills and a keen sense of priorities. Learn more about working at the World Bank and IFC, including our values and inspiring stories.
SaaS Technical Support Engineer
Company: Agilent Technologies
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. All individuals, regardless of personal characteristics, are encouraged to apply. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. Our pay ranges are determined by role, level, and location. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Responsibilities: Develop a strong partnership across various Agilent Teams, such as our Support Operations Team, R&D, Customer Success, Product Marketing, etc.Creatively problem solve when difficult situations arise and help customers and internal teams resolve technical challenges.Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools.Create and update Knowledge Base materials dedicated towards operational efficiency.Share methodologies with Support Team, to enhance the quality and efficiency of customer support.Assist R&D and Product Teams with debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Escalate any issues in an appropriate and timely manner, to internal teams, management, and additional stakeholders, when required.Understand the follow-the-sun support model and provide consistent hand-offs to the next geography, based on urgency and severity of an issue.Be driven for excellence, speed, and accountability. LI-DT1 The US pay range for this full-time position is $30.08 - $47.00/hr, plus eligibility for bonus, stock and benefits. Qualifications Bachelor's or Master's Degree or equivalentPost-graduate, certification, and/or license may be required2+ years of professional experience in Technical Support and/or working with customers within a SaaS or enterprise software-related fieldYou must possess excellent critical thinking and communication skills, to deliver outstanding Customer SupportAbility to effectively prioritize and escalate customer issues as neededYou must have excellent analytical, problem-solving, and troubleshooting skillsAbility to multi-task and perform effectively in critical situationsYou must be comfortable interacting with all levels of customers and managementSelf-motivated and directed individual, with the ability to work independently and be a collaborative team memberAbility to work in a cross-functional work environment and can "get things done" in a fast-paced environmentUnderstanding of integration technologies, XML, APIs (GET, POST, PUT, etc) .Experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc). Additional details are available at: https://careers.agilent.com/locations/americas/united-states/ Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.
Associate O365/M365 SharePoint ERM Engineer
Company: AIS (Applied Information Sciences)
Location: Washington DC
Posted Sep 15, 2023
Employment decisions are based solely on qualifications merit, and business need. We are looking for: Smart people with a passion for technology Strong technical capabilities with a consultancy mindset Close involvement with local technical communities A willingness to think outside of the box to provide innovative solutions to clients Ability to solve challenging technical business problems Self-directed professionals Our Core Values Client Success C ontinued Learning and Technical Excellence Strong Client Relationships Citizenship and Community EEO Statement Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status or any other basis covered by law. We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today. We are committed to our employee's success; however, they define it. Strong experience with API Security, Container Security, and Azure Cloud Security Must be well versed in general infrastructure technology and understand public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS) Experience with automation to Infrastructure (IaC - Infrastructure as Code) Experience with the Cloud, Windows/SQL Server, Application Support, PowerShell scripting, and virtualization Experience developing, configuring, and managing cloud-based systems supporting enterprise web-based applications Desirable Skills Obtain or utilize certifications as part of continuous professional growth Experience implementing secure and scalable hybrid cloud architectures Experience with DevOps workflows using tools like GitLab, Jenkins, and others About AIS AIS, Dedicated to Our People AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology. Our employees are our greatest strength, and we do all that we can to serve them. Requirements gathering for design, development, and deployment of a platform or product ensuring adequate resiliency. We Invest in Individuals Committed to Innovation AIS is seeking professionals of a certain character and level of excellence. We offer the opportunity to move up, without the obligation to move out of a position where one excels.
Senior Organic Marketing Manager
Company: Appian Corporation
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information, visit appian.com. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co&8208;worker, Pay Transparency Nondiscrimination. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. degree in English, Journalism, Communications, or comparable demonstrated writing aptitude.10+ years of experience building inbound revenue generating systems. About AppianBefore Appian was a company, it was an idea. [Nasdaq: APPN]Follow Appian: Twitter, LinkedIn.Appian Corporation is an equal opportunity/affirmative action employer. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform. Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. Creating impact to us means that when we deliver results, we’re focused on lasting positive change. Join us.About AppianAppian is a software company that automates business processes. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Appian's Privacy Policy
SaaS Technical Support Engineer
Company: Agilent Technologies
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. All individuals, regardless of personal characteristics, are encouraged to apply. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. Our pay ranges are determined by role, level, and location. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Responsibilities: Develop a strong partnership across various Agilent Teams, such as our Support Operations Team, R&D, Customer Success, Product Marketing, etc.Creatively problem solve when difficult situations arise and help customers and internal teams resolve technical challenges.Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools.Create and update Knowledge Base materials dedicated towards operational efficiency.Share methodologies with Support Team, to enhance the quality and efficiency of customer support.Assist R&D and Product Teams with debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Escalate any issues in an appropriate and timely manner, to internal teams, management, and additional stakeholders, when required.Understand the follow-the-sun support model and provide consistent hand-offs to the next geography, based on urgency and severity of an issue.Be driven for excellence, speed, and accountability. LI-DT1 The US pay range for this full-time position is $30.08 - $47.00/hr, plus eligibility for bonus, stock and benefits. Qualifications Bachelor's or Master's Degree or equivalentPost-graduate, certification, and/or license may be required2+ years of professional experience in Technical Support and/or working with customers within a SaaS or enterprise software-related fieldYou must possess excellent critical thinking and communication skills, to deliver outstanding Customer SupportAbility to effectively prioritize and escalate customer issues as neededYou must have excellent analytical, problem-solving, and troubleshooting skillsAbility to multi-task and perform effectively in critical situationsYou must be comfortable interacting with all levels of customers and managementSelf-motivated and directed individual, with the ability to work independently and be a collaborative team memberAbility to work in a cross-functional work environment and can "get things done" in a fast-paced environmentUnderstanding of integration technologies, XML, APIs (GET, POST, PUT, etc) .Experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc). Additional details are available at: https://careers.agilent.com/locations/americas/united-states/ Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.