Posted Apr 24, 2024

<h3> Who You Are <h3> The Director of Security Operations is a strategic leader focused on ensuring Phaidras security capabilities are operating effectively continuously You will play a critical role in safeguarding Phaidras assets infrastructure and operations In this role you will be responsible for overseeing the daytoday operations of our security program including threat detection vulnerability management incident response threat intelligence and security automation You will be responsible for engaging with our customers on all things related to security You will be the lead of the security team providing guidance and direction to a team of security professionals and collaborating with other departments across the organization We are seeking a team member located within one of the following areas USA <h3> Responsibilities <h3> <ul> <li> Provide strategic direction and leadership to security operations enterprise security amp cloud security functions aligning them with Phaidras overall objectives and risk tolerance <li> <li> Oversee the daytoday operations of the security team including monitoring security events managing incidents and coordinating responses to security threats and breaches <li> <li> Ensure our compliance and continued accreditation with SOC2 GDPR ISO27001 and other programs as required <li> <li> Engage with and present to our customers on all things Phaidra security <ul> <li> Communicate our security posture effectively to customers tailoring your approach for Csuite IT Security and Operations teams as appropriate <li> <li> Lead the response to risk and security questionnaires as required by customers and maintain a questionnaire answer repository <li> <ul> <li> <li> Provide security expertise to our product development efforts by following secure by default principles to integrate appropriate security controls into Phaidras products Collaborate with product teams on security solutions <li> <li> Establish implement and manage a coverage plan with defined service level objectives wellunderstood outcomes and effectiveness tracking to ensure potential issues are discovered and resolved in a timely manner <li> <li> Develop and maintain a comprehensive enterprise and cloud security architecture and procedure for the organization encompassing network security endpoint security cloud security and other critical areas <li> <li> Identify assess and mitigate security risks across the company utilizing risk assessment methodologies and implementing appropriate controls and countermeasures <li> <li> Own Phaidras Security Information and Event Management SIEM Endpoint Detection and Response EDR Intrusion Detection System IDS and optimize tools and processes to identify and prioritize threats and vulnerabilities <li> <li> Implement and optimize security monitoring tools and processes to identify and prioritize threats Implement and optimize a vulnerability management program to identify assess and prioritize vulnerabilities and ensure timely patching <li> <li> Promote a culture of security awareness throughout the organization by providing training educational materials and awareness campaigns to employees at all levels <li> <li> Establish key performance indicators KPIs and metrics to measure the effectiveness of security operations and enterprise security programs providing regular reports and updates to senior management <li> <li> Drive a culture of continuous improvement and innovation within the security organization identifying opportunities to enhance security posture streamline processes and adopt emerging best practices <li> <li> Develop incident response plans and lead efforts to investigate and mitigate security incidents collaborating with internal teams and external partners as needed <li> <li> Ensure compliance with relevant laws regulations and industry standards related to information security and privacy maintaining documentation and reporting as required <li> <li> Develop and manage the security budget for the sec ops function allocating resources effectively to support security initiatives projects and operational needs <li> <li> Build and lead a highperforming team provide coaching and mentorship and ensure individual and team success <li> <li> Work effectively and regularly with IT Operations Legal and Infrastructure Engineering and work crossfunctionally with other departments to ensure security considerations are integrated into all business processes <li> <li> Communicate securityrelated threats information and changes clearly and succinctly across the company <li> <ul> <h3> Onboarding <h3> In your first 30 days <ul> <li> You will be immersed in an onboarding program that introduces you to Phaidra and our product <li> <li> Integrate into the Phaidra team understanding our product technologies security posture and business goals <li> <li> Get to know the security team and security council both of which youll be leading Associated transition activities will be completed <li> <li> Begin building relationships across the company establishing yourself as a foundational resource on security <li> <li> Begin familiarizing yourself with our security and secops systems processes and controls identify areas for enhancement and development <li> <li> Begin building relationships with our external vendors and auditors <li> <li> Meet with our sales customer success and other teams who interact with our customers to gain an understanding of customer security requirements <li> <li> Review and understand all of our security policies and processes and document areas for improvement or change <li> <ul> In your first 60 days <ul> <li> Engage with our engineering and product teams to grasp the intricacies of our technology and its security implications <li> <li> Outline a strategic and detailed tactical plan for how youd like to evolve our security approach actions that need to be taken and how youll run the team including defining and implementing SLAs for security requests <li> <li> Upon review and approval by the COO revise all policies and processes to reflect how youd like security to be run at Phaidra <li> <li> Meet with our current customers and understand their security requirements directly <li> <li> Begin assisting with departmental level security needs <li> <ul> In your first 90 days <ul> <li> Finish executing the plan put in place during your first 60 days <li> <li> Clear definition of security roadmap for the next 12 months defined based on areas of improvement identified Roadmap will include all recurring activities per our security policies <li> <li> Fully take over security leadership responsibilities held by others currently managing in a fractional capacity <li> <li> Demonstrate that you can represent Phaidras security and compliance expertise with our customers building their trust in our product and services from a security perspective <li> <li> Position the security team as a proactive strategic partner within the company <li> <li> Build a security awareness program that drives security thinking across Phaidra <li> <li> Define your teams OKRs for the following quarter based on the action plan and roadmap youve developed since starting <li> <ul> <h3> Key Qualifications <h3> <ul> <li> 10+ years of progressive technical experience in security operations enterprise security and cloud security roles and 5+ years of management experience <li> <li> Experience with securely connecting closed systems to the public internet <li> <li> Experience with secure by default concepts for product development <li> <li> Understanding of security technologies frameworks and best practices related to cloud platforms eg GCP AWS network security identity and access management IAM encryption data protection and compliance <li> <li> Experience communicating complex technical security requirements in a way that is understandable clear and reassuring to enterprise customers including CSuite IT Security and Operations personnel <li> <li> Strong leadership experience with a proven track record of leading and managing teams developing and executing security strategies and driving results in complex and dynamic environments <li> <li> Proven experience in incident response threat detection threat modeling vulnerability management security automation and threat intelligence analysis <li> <li> Experience working in a Zero Trust focused security program <li> <li> Experience working with MacOS endpoint security <li> <li> Strong understanding of security best practices and frameworks eg MITRE ATTampCK NIST Cybersecurity Framework <li> <li> Excellent communication and interpersonal skills with the ability to collaborate with internal stakeholders executive leadership cloud providers external partners customers and employees <li> <li> Strong analytical and problemsolving skills to identify security risks assess their potential impact and develop effective mitigation strategies <li> <li> A thorough understanding of relevant laws regulations and industry standards pertaining to cybersecurity and cloud security in a global organization eg CCPACPRA GDPR <li> <ul> <h3> Preferred Skills amp Experience <h3> <ul> <li> Relevant certifications such as CISSP Certified Information Systems Security Professional CISM Certified Information Security Manager CCSK Certificate of Cloud Security Knowledge <li> <li> Experience with Vanta and Rippling <li> <ul> <h3> General Interview Process <h3> All of our interviews are held via Google Meet and an active camera connection is required <ul> <li> Interview with Hiring Manager 30 minutes The purpose of this interview is for you to get to know the manager for the role This chat will mainly focus on your previous experience and career goals You can expect to talk about projects that you have worked on in the past how you think through problems and ask any questions about the team amp role <li> <li> Interview with Operations team member 30 minutes The purpose of this interview is to meet you learn more about your background and discuss what you are looking for in a new position <li> <li> Interview with Infrastructure and Security 45 minutes The purpose of this interview is to gauge technical understanding and the ability to grok on the softwareengineering infrastructuresecops side <li> <li> Interview with Corporate Development and Connectivity 30 minutes The purpose of this interview is to evaluate your skillset from a customerfacing perspective <li> <li> Culture fit interview with CoFounders 30 minutes This interview focuses on alignment with Phaidras values <li> <ul> <h3> Base Salary <h3> <ul> <li> United States Residents $165000$238800 year <li> <ul> This position will also include equity These are best faith estimates of the base salary range for this position Multiple factors such as experience education level and location are taken into account when determining compensation

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Appcues Data Engineer Data Engineer platform Elixir Node running

Sr. Data Engineer

Company: Appcues

Location: USA

Posted Apr 24, 2024

<div>Your work as Appcues Data Engineer will empower thousands of Appcues customers to improve their SaaS products adoption and engagement for millions of their endusers Appcues nocode tools have helped customers deliver over 14 billion inapp web and mobile experiences such as onboarding guides tips announcements and surveys Our customers such as Litmus HotJar and ProfitWell depend on our services to deliver these inapp experiences Your mission will be to evolve our platforms data architecture to support several new product initiatives You will collaborate closely with our product team and platform engineers to gather requirements design and implement foundational changes that will power Appcues for years<div> <div> <div> <div>About us<div> <div> We store data in PostgreSQL DynamoDB S3 Redis and Snowflake We operate data pipelines and event streams using Kafka and SQS<div> <div> We manage monitor and deploy code using CircleCI Github Terraform and AWS CodeDeploy CloudFormation DataDog <div> <div> Our platform is powered using Elixir and Node running on Lambdas ECS and EC2<div> <div> Our engineers communicate primarily via Slack and are committed to remote agile Kanban development and deploy to production multiple times a day<div> <div> Our fully remote engineering team currently has over 45 people<div> <div> Our data model is currently defined in Snowflake DynamoDB and Postgres and is optimized for delivering experiences embedded in our customers SaaS applications <div> <div> Our platform handles over a billion requests from our customer sites per day via our JavaScript and mobile SDKs and from partners like Segmentio and Zapier<div> <div> <div> <div>About the role<div> <div> As Data Engineer on our 3person Data team you will evolve our data platform to ingest and process enduser product activity event data at scale to deliver actionable product insights<div> <div> You will evolve our data model using domaindriven design and other strategies to support our product and business objectives and adapt to current constraints Future projects involve migrating from one data storage solution to another as well as streamlining our ingestion process to reduce latency<div> <div> On a typical day you may work with our product managers to understand our business data model and future goals collaborate with frontend and backend teams on constraints and needs publish models write technical proposals architect solutions work with tech leads to breakdown epics implement features or mentor others <div> <div> You will select and propose suitable database technologies to meet our business objectives including defining ETL processes for data transformation<div> <div> You will work closely with the Security and Compliance team on data security measures and on ensuring compliance with regulations and data governance frameworks<div> <div> Elixir is the foundation of most of our Platform services You should either have experience with functional programming or a desire to learn We are happy to teach you Elixir It is similar to Ruby or Golang<div> <div> Python is used in segments of our data pipeline for ETL<div> <div> <div> <div>About you<div> <div> You have designed built and evolved data transformation services or pipelines to support the rapid growth of large distributed applications and product activityanalytics data You have experience with multiple database implementations including columnar relational and streaming database technologies You are pragmatic not dogmatic and are aware of the strengths amp weaknesses of your tools<div> <div> You have experience using Snowflake and AWS database stacks You are proficient in data modeling data transformation performance tuning and data warehousing Streaming data experience is a plus<div> <div> You are comfortable suggesting improvements You can clearly describe the business implications of your technical decisions <div> <div> You have led the delivery of data platform initiatives for SaaS applications with analytics needs <div> <div> While our company supports remote work we require your availability for team collaboration at least during the core hours of 10 am to 4 pm Eastern Time <div> <div> You are energized working in a highly collaborative environment at a customerdriven startup<div> <div>Note Appcues uses a marketdata driven approach to setting compensation ranges and pins compensation ranges to data provided by thirdparty organizations This range is for all USbased candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area regardless of where in the US an employee lives or later relocates This range represents salarybased compensation and does not include our equity package in stock options 401k match or other benefits including an office setup budget tech budget training and education budget and coworking space reimbursements Actual compensation offered to a successful applicant may be based on jobrelated experience and other factors consistent with applicable law For nonUS based candidates Appcues adjusts salary ranges based on cost of labor in each market If you have questions on the pay range in your country the recruiter will be happy to discuss specifics during your introductory conversation<div> <div> <div> <div>About Us<div> <div> <div> <div>Appcues mission is to help teams deliver experiences their users love Our vision is for every software company to embrace productled growth resulting in more engaged and happier users<div> <div> <div> <div>Our Benefits<div> <div> <div> <div>100 remote We dont have an office so all of our employees learn and collaborate in the same way using remote work practices This wont change postCOVID as we are committed to being 100 remote for the longterm We work in Slack Zoom and a collection of modern collaboration tools We have inclusive remote events and we get together annually for a fun offsite retreat<div> <div>Wellbeing Youll have solid health dental and vision plans access to 401k and a generous maternity and paternity leave<div> <div>Fair pay Each role has a defined salary band bands and salaries are audited on a regular basis to help maintain fairness and market value<div> <div>Home office and tech budget Besides paying for your work computer Mac or PC we offer a onetime $1000 home office stipend and an additional $500 annual budget for extra workrelated technology<div> <div>Coworking space on us Home office not cutting it Well reimburse your monthly coworking fees<div> <div>Equity We want everyone invested in our success We grant every employee equity in the company<div> <div>Transparency and collaboration We foster team alignment with meetings of all shapes and sizesa monthly allhands meeting called FirstThurs weekly team lunches and Lunch amp Learns and an annual learning stipend<div> <div>Flexible Time Off We believe time away to reflect and explore makes us all more productive so employees dont accrue vacation time they work with their managers to schedule time off when they need it consistent with our Flexible Time Off policy Employees based in the USA also take off all US federal holidays Employees residing in other countries can choose to follow their local national holidays or US federal holidays<div> <img src=httpsremotivecomjobtrack1907828blankgifsource=publicapi alt=>

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Deal Desk Manager

Company: Modern Health

Location: USA

Posted Apr 24, 2024

<h2> The Role <h2> The Deal Desk manages QuotetoCash Q2C and facilitates the complex deal structures and requests that our clients demand We drive scale within the Sales and Client Success teams and allow reps to focus on selling while we create efficiencies increase profitability and enforce stronger controls As a Deal Desk Strategist you will enable crossfunctional deal execution optimize revenue growth mitigate risk and drive a worldclass deal desk You will work closely with reps and leadership across the organization Sales Customer Success Marketing Legal Finance and directly interface with account executives and customers to drive commercial outcomes We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly You will operate as an expert in our products pricing processes and systems You will advise coach and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes You will also drive initiatives to improve our commercial processes and outcomes You will report directly to our Deal Desk and Customer Operations Lead join a highpowered Revenue Operations amp Enablement team and operate as a strategic advisor to the Sales and CS team This position is not eligible to be performed in Hawaii <h2> What Youll Do <h2> <ul> <li> Own and evolve our QuotetoCash and deal approval processes <ul> <li> Run the daytoday operations of our deal desk across ensuring robust client quotes order forms contracting and issue resolution <li> <li> Support the contract review and negotiation process including for complex deals <li> <li> Partner on launching new products packages and price books in collaboration with Product Marketing Finance and Enablement <li> <li> Refine and evolve our deal approval and product quote processes including assessing current processes identifying underlying issues and driving improvements <li> <ul> <li> <li> Serve as the trusted advisor and goto resource for our GtM teams for our commercial processes <ul> <li> Partner with GtM leadership and enablement to limit rep time spent on nonselling activities educating CS and Sales teams on process requirements and changes <li> <li> Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients <li> <li> Be the expert on our endtoend quote to cash processes helping inform the overall organization and identifying potential issues upstream <li> <li> Engage directly with clients as necessary to accelerate deals <li> <ul> <li> <li> Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting <ul> <li> Lead ongoing and monthend closing audit and quality activities <li> <li> Ensure all order form and contract data is accurate across CRM and other systems including partnering with crossfunctional teams to reconcile downstream processes <li> <li> Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle <li> <ul> <li> <li> Create strategic impact by leading projects and exposing insights <ul> <li> Lead projects to evolve our commercial infrastructure whether it be unifying our reporting evaluating new solutions like a CPQ or rebooting our crossfunctional deal approval amp exceptions process <li> <li> Analyze and publish deal and pricing intelligence to evolve our commercial strategy <li> <ul> <li> <ul> <h2> Who You Are <h2> <ul> <li> The ideal candidate has a strong background in Deal Desk andor Revenue Operations at an enterprise SaaS company <li> <li> 3+ years of relevant professional experience in deal desk commercial processes contract or order form management <li> <li> Experience with Salesforce and spreadsheet analysis a must experience with Ironclad CPQ and Netsuite is a plus <li> <li> Have a bias to action an ownership mentality and ability to triage in a fastmoving environment <li> <li> Espouse a standard of excellence ie your work is known for high rigor attention to detail and lasting impact and you help to improve results in organizations during periods of high growth and change <li> <li> Pillar of ruthless prioritization and time management with ability to balance triaging daytoday issues with strategic priorities <li> <li> Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle <li> <li> First class problemsolver who can quickly translate ambiguity into insight and actionable recommendations <li> <li> Excellent collaborator and humble expert <li> <ul> <h2> Benefits <h2> Fundamentals <ul> <li> Medical Dental Vision Disability Life Insurance <li> <li> High Deductible Health Plan with Health Savings Account HSA option <li> <li> Flexible Spending Account FSA <li> <li> Access to coaches and therapists through Modern Healths platform <li> <li> Generous Time Off <li> <li> Companywide Collective Pause Days <li> <ul> Family Support <ul> <li> Parental Leave Policy <li> <li> Family Forming Benefit through Carrot <li> <li> Family Assistance Benefit through UrbanSitter <li> <ul> Professional Development <ul> <li> Professional Development Stipend <li> <ul> Financial Wellness <ul> <li> 401k <li> <li> Financial Planning Benefit through Origin <li> <ul> But wait theres more <ul> <li> Annual Wellness Stipend to use on items that promote your overall well being <li> <li> New Hire Stipend to help cover workfromhome setup costs <li> <li> ModSquad Community Virtual events like active ERGs holiday themed activities teambuilding events and more <li> <li> Monthly Cell Phone Reimbursement <li> <ul>

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Frequently Asked Questions

What are the typical salary ranges for entry‑level to senior roles in this field?

Entry‑level Flight Data Analysts earn $70k‑$90k annually. Mid‑level analysts with 3–5 years of ACARS/ADS‑B experience command $90k‑$120k. Senior data scientists or lead aviation analysts can reach $130k‑$170k, especially in major hubs.

Which technical skills and certifications are most sought after?

Proficiency in Python (pandas, NumPy), SQL, and real‑time streaming with Kafka or Spark. Knowledge of ACARS/ADS‑B protocols and tools like OpenSky Network, FlightAware API, and PyADS is essential. Certifications such as FAA ACAS, ICAO Data Analyst, or SAS Certified Data Scientist boost credibility.

Can these roles be performed remotely?

Yes. Most in‑flight message analysis positions support flexible remote setups because data ingestion and model training are cloud‑based. Companies provide VPN access to secure flight data feeds and use collaboration tools like JupyterHub and Teams.

What career progression opportunities exist within this specialty?

Typical paths: Flight Data Analyst → Senior Analyst → Lead Data Scientist → Aviation Analytics Manager → Director of Flight Operations Analytics. Each step adds responsibility for cross‑functional projects, stakeholder management, and strategy.

What are the current industry trends shaping this career?

Regulators are mandating real‑time flight data reporting, driving demand for real‑time analytics. AI is being used to detect anomalies in ACARS packets, while satellite‑based telemetry is expanding to remote airports. Cloud‑native pipelines (AWS Athena, Azure Synapse) and edge‑computing on aircraft are also reshaping the field.

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