Analyze Messages Obtained During Flight Jobs in USA
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Banking & Wealth Product Marketing Lead
Company: Plaid
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> At Plaid our mission is to unlock financial freedom for everyone There has never been a better time than now to start building the future of fintech with us Plaid powers the tools millions of people rely on to live a healthier financial life We work with thousands of companies like Venmo SoFi and Betterment several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use Plaids network covers 12000 financial institutions across the US Canada UK and Europe Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington DC London and Amsterdam LIRemote <p> <p> <p> <p> The PMM team drives the ideation research and testing for new products We then launch them to broad awareness among our target customer personas watching their usage affirming and denying our key hypotheses with data We draft growth and get well plans to drive adoption The PMM teams mission is to deliver the right product to the right audience by crafting the right message and telling our customer through the right channel <p> <p> <p> <p> In this role you will have your ear to the market being the single most authoritative voice on industry trends and needs of banks and wealth management businesses in the US You will translate that insight into product plans and recommendations for our teams to turn into tests and mature into full products You will guide these products during their nascency working with customers and partners to make sure theyre solving issues customers care about and correcting our teams course where necessaryYou will craft positioning and narratives that will be taken to market via the gotomarket strategy you author resulting in high quality sales pipelineYou will do all of this as a servant leader and a trusted partner to sales channel and growth marketing strategic partnerships and business development <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Be a business owner reporting out on the state of our business including our ACV ARR and adoption <p> <li> <li> <p> Accelerate customer acquisition through personalized campaigns driving crosssell and upsell plans identifying and overcoming barriers to sales all in partnership with our demand gen and sales teams <p> <li> <li> <p> Regularly commission thoughtful research that is synthesized into product recommendations that are included into our roadmap <p> <li> <li> <p> Propose design and launch tests that drive engagement conversion retention and NPS to identify signs of product market fit <p> <li> <li> <p> Collaborate effectively across design account management product marketing and content teams to create a cohesive customer experience <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 8+ years in product marketing or marketing roles <p> <li> <li> <p> 35+ years in banking or wealth or applicable <p> <li> <li> <p> Deep understanding of B2B economics such as LTV CAC payback period MQL to SQL <p> <li> <li> <p> Highly analytical comfortable working with data evaluating ROI reviewing dashboards clearly scoping data asks to technical counterparts etc <p> <li> <li> <p> Thoughtful strategic thinker with a bias for action and a creative mind comfortable operating in a fastmoving environment with a high degree of ambiguity <p> <li> <li> <p> Nice to have Product management MBA consulting experience <p> <li> <li> <p> Nice to have Experience driving to and through partner revenue <p> <li> <ul> <p> <p> <p> <p> <p> $154440 $250560 a year <p> <p> Target base salary for this role is between $154400 and $250560 per year Additional compensation in the forms of equity andor commission are dependent on the position offered Plaid provides a comprehensive benefit plan including medical dental vision and 401k Pay is based on factors such as but not limited to scope and responsibilities of the position candidates work experience and skillset and location Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans <p> <p> Our mission at Plaid is to unlock financial freedom for everyone To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable We recognize that strong qualifications can come from both prior work experiences and lived experiences We encourage you to apply to a role even if your experience doesnt fully match the job description We are always looking for team members that will bring something unique to Plaid <p> <p> <p> <p> Plaid is proud to be an equal opportunity employer and values diversity at our company We do not discriminate based on race color national origin ethnicity religion or religious belief sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance with your application or interviews due to a disability please let us know at accommodationsplaidcom <p> <p> <p> <p> Please review our Candidate Privacy Notice <a class=fontbold underline fontbold underline postingslink href=httpsplaidcomlegalcandidateprivacynotice rel=noopener noreferrer nofollow target=blank> here <a> <p><p>
Part Time Care Advocate
Company: Tomorrow Health
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> Care Advocate PartTime Customer Experience Team Start date April 8th 2024 or April 15th 2024 <strong> <p> <p> Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most home At Tomorrow Heath we build technology that rewires the way homebased care is ordered delivered and paid for Tomorrow Health connects patients providers health plans and homebased care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home <p> <p> We believe in putting patients first that many perspectives are stronger than one and in treating those we serve just as we would our own family members We hope youll join us if youre passionate about improving healthcare delivery leveraging technology to help people and working in a collaborative diverse environment <p> <p> <strong> THE TEAM <strong> <p> <p> The Customer Experience team is responsible for handling inbound and outbound inquiries from patients providers suppliers and other clients via phone fax and email along with processing orders to ensure a smooth patient experience <p> <p> <strong> THE ROLE <strong> <p> <p> As a member of our Customer Experience Team you will be working at the heart of what sets us apart You will manage order intake performing internal workflows to capture and process patient orders endtoend remotely engaging with patients and caregivers through incoming and outgoing communications via phone email and other communication platforms and interfacing with our healthcare partners You should embrace the flexibility of an earlystage startup Were looking for those who have the capability and desire to work in rapidlychanging environments with many moving pieces <p> <p> <strong> RESPONSIBILITIES <strong> <p> <ul> <li> <p> Interact with our patients and providers via phone email and text These interactions may include <p> <ul> <li> <p> Order intake and prescription retrieval with providers <p> <li> <li> <p> Order confirmations with patients and providers <p> <li> <li> <p> Order status updates with suppliers and patients <p> <li> <li> <p> Policy and eligibility clarification with health insurance payors <p> <li> <ul> <li> <li> <p> Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders ensuring that all patient needs are being met in a timely manner <p> <li> <li> <p> Process orders by reviewing faxes documentation and prescriptions and processing orders in our internal order management system <p> <li> <li> <p> Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner <p> <li> <li> <p> Communicate with all stakeholders tactfully and professionally <p> <li> <ul> <p> <strong> REQUIREMENTS <strong> <p> <ul> <li> <p> Comfortable working in a parttime capacity typically 2027 hours per week Must be available during daytime hours 800am500pm MondayFriday <p> <li> <li> <p> 1+ years of experience in a customer success or service role healthcare experience or knowledge is a plus <p> <li> <li> <p> Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth <p> <li> <li> <p> An empathetic collaborative person with experience working in fastpaced and highgrowth environments <p> <li> <li> <p> Bilingual English and Spanish fluency in reading writing and speaking is a plus <p> <li> <li> <p> An excellent communicator with comfort and competency to speak with multiple clients a day professional phone etiquette along with excellent verbal written and interpersonal skills <p> <li> <li> <p> Ability to multitask manage time effectively stay organized and maintain attention to detail <p> <li> <li> <p> Proficient computer skills including Google Suite Salesforce or other CRM systems ticketing systems like ZenDesk Slack a plus <p> <li> <li> <p> This is a remote position so you will be required to have the following <p> <ul> <li> <p> Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload You can test your internet speed at wwwspeedtestnet or by contacting your service provider <p> <li> <li> <p> Access to a HIPPA compliant private workspace <p> <li> <ul> <li> <li> <p> <strong> Available to start on April 8th 2024 or April 15th 2024 <strong> <p> <li> <ul> <p> Salary range for this position $1500$1600 per hour Our parttime teammates also qualify for additional wellness resources including a monthly wellness reimbursement access to a 401k retirement plan and more <p> <p> Learn more about our core values and working with us on our <a class=fontbold underline fontbold underline fontbold underline href=httpshometomorrowhealthcomcareers rel=noopener noreferrer nofollow target=blank> careers <a> page <p><p>
Customer Onboarding Strategist, Mid-Market
Company: Muck Rack
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> Were growing quickly and were looking for a proactive empathetic and eager <strong> Customer Onboarding Strategist <strong> to join our team and make a big impact <p> <p> Customer churn starts during onboarding As a Customer Onboarding Strategist your mission will be to set up midmarket and small business customers for immediate success by facilitating the implementation process You should be excited about educating new customers and ensuring a smooth adoption of our products and services You will be responsible for rapidly understanding each customers business and communications requirements and driving them to realize a fast timetovalue from their investment in Muck Rack as efficiently as possible Youll be a great fit for this role if you enjoy taking ownership and see yourself as a collaborator working with customers to deliver great results <p> <h2> What youll do <h2> <ul> <li> <p> Become a Muck Rack product expert <p> <li> <li> <p> Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders <p> <li> <li> <p> Conduct 56 customer calls daily to provide detailed account walkthroughs communicate setup requirements educate on Muck <p> <li> <li> <p> Racks capabilities and document implementation details in Salesforce <p> <li> <li> <p> Ensure all customers complete the required technical setup efficiently and in a timely manner <p> <li> <li> <p> Leverage feedback for continuous improvement to the onboarding process to enhance efficiency and customer experience <p> <li> <li> <p> Develop a deep understanding of customers business and operational objectives <p> <li> <li> <p> Project manage onboardings to successful outcomes accelerating Time to Value and retention <p> <li> <li> <p> Help drive early adoption setting KPIs and success metrics for ROI <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Number of accounts onboarded per quarter <p> <li> <li> <p> Customer Health Score of new accounts after 90 days <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> 2+ years professional experience with at least 1 year of related SaaS experience in customer onboarding customer success management project management or coaching roles <p> <li> <li> <p> An ability to manage project scope and delivery timelines across multiple projects simultaneously with experience working in a deadlinedriven environment <p> <li> <li> <p> Proficiency in Boolean search language or has the ability to learn to use Boolean search operators AND OR NOT etc <p> <li> <li> <p> Can communicate about and advise on technical concepts <p> <li> <li> <p> Comfort with a variety of tools including a CRM preferably Salesforce <p> <li> <li> <p> An ability to adapt quickly to new software and constantly changing business requirements <p> <li> <li> <p> A passion for helping customers and a dedication to providing a bestinclass service experience <p> <li> <li> <p> An ability to use data to analyze results and make datadriven decisions <p> <li> <li> <p> Strong written and verbal communication skills and the ability to build meaningful relationships quickly <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for our Customer Onboarding Strategist role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Takehome skills assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> The base salary for this role is $68000 Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p> <p> <p><p>
Staff Product Manager, Data Platform
Company: Webflow
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> We are seeking a highly experienced Product Manager to join our growing team As a Staff Product Manager on the Data Platform team you will play a pivotal role in defining and executing the vision for our data infrastructure This includes the systems and tools that collect store process and analyze the vast amount of data generated by our platform Youll work closely with engineering design and crossfunctional teams to build a scalable reliable and efficient data platform that enables other product teams to bring new data products to market <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> United States all figures cited in USD <p> <ul> <li> <p> Zone A $176400 $217000 <p> <li> <li> <p> Zone B $165000 $204000 <p> <li> <li> <p> Zone C $155000 $191000 <p> <li> <ul> <li> <li> <p> Canada All figures cited in CAD <p> <ul> <li> <p> $200000 $246000 <p> <li> <ul> <li> <li> <p> Reporting <strong> <strong> to the Director of Product Management <p> <li> <ul> <p> As a Staff Product Manager youll <p> <ul> <li> <p> Define and prioritize the roadmap for the data platform balancing shortterm needs and longterm vision <p> <li> <li> <p> Work closely with engineering leads to architect and build a scalable highperformance data infrastructure <p> <li> <li> <p> Collaborate with stakeholders across the company to understand their data needs and translate them into clear actionable requirements <p> <li> <li> <p> Drive the development of data tools and services that empower internal teams to access and leverage data effectively <p> <li> <li> <p> Ensure data quality and compliance with privacy regulations <p> <li> <li> <p> Monitor industry trends and emerging technologies to continuously innovate and improve our data platform <p> <li> <li> <p> Prioritize product backlog and manage roadmap based on strategic priorities user needs and market trends <p> <li> <li> <p> Develop and articulate compelling value propositions to stakeholders <p> <li> <li> <p> Define track and analyze key platform metrics to inform decisionmaking and measure success <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Youll thrive as a Staff Product Manager if you <p> <ul> <li> <p> 710+ years of product management experience with at least 3 years focused on data platforms analytics or related fields <p> <li> <li> <p> Strong technical background and understanding of data architecture data modeling and ETL processes Experience with cloudbased data solutions eg AWS Google Cloud Azure Mongobig data technologies eg Hadoop Spark and machine learning <p> <li> <li> <p> Deep understanding of privacy laws and regulations affecting data collection and usage <p> <li> <li> <p> Proven track record of leading crossfunctional teams to deliver highimpact data projects <p> <li> <li> <p> Excellent communication and leadership skills with the ability to influence without authority <p> <li> <li> <p> Have a strong technical acumen and can articulate complex technical concepts in simple terms <p> <li> <li> <p> Possess a test and learn mentality and are comfortable working in a fastpaced dynamic and evolving environment <p> <li> <li> <p> Can balance bigpicture thinking with deepdive analysis and attention to detail <p> <li> <li> <p> Are experienced in agile methodologies and can adapt to changing priorities <p> <li> <li> <p> Have excellent problemsolving skills with a creative and analytical mindset <p> <li> <li> <p> Are comfortable giving and receiving constructive feedback to continuously improve and encourage growth <p> <li> <li> <p> Have excellent leadership skills with the ability to inspire and motivate a team towards achieving a common goal <p> <li> <li> <p> Are adept at navigating and managing through ambiguity and complexity <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> to know more about how we collect use and transfer the personal data of our candidates <em> <p><p>
Workday Solutions Associate
Company: Zip
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <h2> <strong> Your Role <strong> <h2> <p> Were looking for a Solutions Associate to join our early stage startup that is rapidly growing Youll support the team during our customers onboarding process including the implementation of our product as well as configuration support when our customers needs grow over time We are looking for someone who is excited to be hands on and influence our internal processes and overarching product roadmap <p> <p> As every business needs our type of product youll work with a variety of new clients and industries as Zip scales Current clients include Coinbase Snowflake Notion Canva Samsara Databricks <p> <h2> <strong> You Will <strong> <h2> <ul> <li> <p> Support Zip Solutions Consultants on the endtoend implementation process for new customers <p> <li> <li> <p> Support onboarding tasks for new customers with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems <p> <li> <li> <p> Complete key configuration tasks for existing customers to increase overall adoption of Zip <p> <li> <li> <p> Be responsible for creating documentation and maintaining an internal knowledge base <p> <li> <li> <p> Manage your work across multiple customers requiring task prioritization and ontime delivery <p> <li> <li> <p> Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldnt support and set expectations with customers <p> <li> <li> <p> Do whatever it takes to make customers happy + help to ensure we successfully onboard them as quickly as possible <p> <li> <li> <p> Continuously improve the postsales processes to help our customers accelerate the time to value <p> <li> <ul> <h2> <strong> Qualifications <strong> <h2> <ul> <li> <p> 23 years of experience working as an analyst associate project manager or supporting key customer and stakeholder relationships ideally within the B2B SaaS or procurement space <p> <li> <li> <p> Certified in Workday Finance Experience in Workday Procurement is a plus <p> <li> <li> <p> Fantastic communication and documentation skills <p> <li> <li> <p> Extreme attention to detail and pride yourself in being incredibly proactive <p> <li> <li> <p> Very strong data management skills specifically with handling large sets of sensitive customer data in MS Excel <p> <li> <li> <p> Youre able to push back and still make people happy <p> <li> <li> <p> Very comfortable with software configuration not necessarily technical skills which would be a plus <p> <li> <li> <p> Willing to do whatever it takes to make Zip and its customers happy this is an earlystage company and candidly we work a lot <p> <li> <ul> <p> The salary range for this role is $70000100000 OTE The salary for this position is determined based on a variety of jobrelated factors that may include location relevant experience education or particular skills and expertise <p> <h2> <strong> Perks amp Benefits <strong> <h2> <p> At Zip were committed to providing our employees with everything they need to do their best work <p> <ul> <li> <p> 📈 Startup equity <p> <li> <li> <p> 🦷 Full health vision amp dental coverage <p> <li> <li> <p> 🍽️ Catered lunches amp dinners for SF employees <p> <li> <li> <p> 🚍 Commuter benefit <p> <li> <li> <p> 🚠 Team building events amp happy hours <p> <li> <li> <p> 🌴 Flexible PTO <p> <li> <li> <p> 💻 Apple equipment plus home office budget <p> <li> <li> <p> 💸 401k plan <p> <li> <ul> <p> <em> Were looking to hire Zippers and that means hiring people who take ownership communicate openly have an underdog mindset and are excited to increase the pace of innovation for every business in the world We encourage all candidates to apply even if your experience doesnt exactly match up to our job description We are committed to building a diverse and inclusive workspace where everyone regardless of age religion ethnicity gender sexual orientation and more feels like they belong We look forward to hearing from you <em> <p> <p> <p><p>
AVP/VP/Global Head Quality Services
Company: EVERSANA
Location: USA
Posted Mar 14, 2024
<p><br><br><p> <div class=h3>Company Description<div> <p>At EVERSANA we are proud to be certified as a Great Place to Work across the globe Were fueled by our vision to create a healthier world How Our global team of more than 7000 employees is committed to creating and delivering nextgeneration commercialization services to the life sciences industry We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech startups to established pharmaceutical companies Our products services and solutions help bring innovative therapies to market and support the patients who depend on them Our jobs skills and talents are unique but together we make an impact every day Join us<p> <p>Across our growing organization we embrace diversity in backgrounds and experiences Improving patient lives around the world is a priority and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs We are deliberate and selfreflective about the kind of team and culture we are building We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA our people clients and most importantly the patients we serve We are EVERSANA <p> <p><br><br><p> <div class=h3>Job Description<div> <p><strong>THE POSITION <strong><p> <p>At EVERSANA our Compliance Services team is taking a leading role in helping some of the most scientifically advanced BioPharma Medical Device and other Life Sciences organizations around the world to innovate novel therapies for rare ultrarare and critical therapeutic areas including Oncology Neurology Immunooncology Immunology etc and bring them to market With a commitment to excellence and a clientcentric approach we deliver strategic and operational support to help our clients achieve their business objectives This is a leadership role within EVERSANA Compliance team reporting directly to the Senior Vice PresidentPresident Compliance Services This individual will be embraced with the responsibility driving the innovation and expansion strategy of Quality services leading to overall business growth This person will also collaborate very closely with other leaders within the EVERSANA Compliance Services Medical Affairs Pharmacovigilance and Regulatory to further strengthen the vision of integrated compliance services platform In addition this person will also work closely with leaders in Commercial Teams and other Service Lines including Patient services Market Access Engage Field solutions 3PL Data amp Analytics and Management consulting for identifying and driving newer and integrated opportunities<p> <p> <p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES<strong><p> <p><br>Our employees are tasked with delivering excellent business results through the efforts of their teams EVERSANA customers are working on addressing unmet medical needs using advanced techniques and delivery models such as cell and gene therapies tissueengineered products and combination products evolving in a complex and dynamic scientific and global regulatory environment So its an ongoing endeavor at EVERSANA to evolve our business strategy and innovation in a manner that we can constantly deliver value to our customers create strong competitive differentiation and thought leadership ultimately leading to client delight and business growth The key responsibilities of this role are<p> <ul style=> <li style=>We are seeking an experienced and dynamic individual to join our team as the Practice Head of Global Quality Services for our Life Sciences clients The successful candidate will play a pivotal role in leading and growing our Quality Services practice overseeing four key areas Leadership and Strategy Practice Development and Business Growth Service Delivery and Business Operations and Business Performance Management <ul style=> <li style=><strong>Leadership and Strategy<strong> <ul style=> <li style=>Drive the entire PampL for Quality services business globally<li> <li style=>Actively drive building and delivering the overall vision of Practice Proactively work internally and externally to uncover market unmet needs and build right solutions<li> <li style=>Building the entire strategy for Practice services to create market differentiation and deliver enhanced value to our BioPharma customers<li> <li style=>Building and executing Practice strategy for driving revenue Expand Practice into newer areas that are relevant and needed by the industry<li> <li style=>Collaborate with other Service Lines like Field Solutions Market Access Health Analytics to create an overall Quality service package<li> <li style=>Global Expansion into new markets<li> <li style=>Global Operations Delivery Models Growth Strategy Helping constantly evolve the operational metrics to better execute the business and anticipate the trends<li> <li style=>CreatingDriving Thought leadership across Quality Practice via position papers webinars conferences social media and other channels<li> <li style=>Building a partnership ecosystem with customers partners and other market players to meet business growth objectives<li> <ul> <li> <li style=><strong>Practice Development and Business Growth<strong> <ul style=> <li style=>Drive business development efforts to expand the client base and increase revenue for the Practice<li> <li style=>Identify new market opportunities stay informed about industry regulations and assess potential risks to ensure proactive client support<li> <li style=>Collaborating with commercial teams understanding the commercial strategy and providing the required support through participating in overall solution development responses to RFIRFPs and building customer proposals<li> <li style=>Ensure alignment between commercial team and Quality team to achieve business unit commercial goals<li> <li style=>Presenting the solution during bid defense meeting answering customer queries and exhibiting an overall thought leadership in the area<li> <li style=>Collaborating with marketing team to develop thought leadership articles supporting new campaigns specific to Quality services writing white papers on upcoming trends<li> <li style=>Collaborating with commercial operations team to provide inputs on customer SOWs<li> <li style=>BookingInvoiced revenue evaluation provide modelscommentary of data via bottoms up approach<li> <li style=>Collaborate with Quality team to drive upsell and crosssell opportunities<li> <li style=>Tap into own industry network to drive business growth<li> <ul> <li> <li style=><strong>Service Delivery and Business Operations<strong> <ul style=> <li style=>Collaborating with Quality Leadership and Quality Consultants globally to ensure seamless execution of daytoday operations<li> <li style=>Act as point of escalation and work with internal teams and customers to resolve operational issues<li> <li style=>Understand client needs and industry trends to develop and deliver tailored solutions that address their specific quality and compliance challenges<li> <li style=>Work with team to understand their resourcing and other operational needs<li> <li style=>Global Operations Delivery Models Growth Strategy Helping constantly evolve the operational metrics to better execute the business and anticipate the trends<li> <li style=>Ensure the delivery of highquality valuedriven services that meet or exceed client expectations<li> <li style=>Develop 11 relationship with the top strategic customers and act as a coach for the operational team to drive growth within those accounts<li> <li style=>Support in developing partner ecosystem globally <li> <ul> <li> <li style=><strong>Business Performance Management<strong> <ul style=> <li style=>Driving overall monthly operational reporting amp dashboards both for business growth as well as business operations<li> <li style=>Take corrective actions to deliver on the PampL goals <li> <ul> <li> <ul> <li> <li style=>Build across Service Line collaboration and joint value proposition Building and driving large deals leveraging most EVERSANA capability<li> <li style=>Identify current pivotal positions and future strategic capabilities and create strategies to build talent development pipelines and retain engage and optimize the performance of individuals in those roles<li> <li style=>Build and develop a highperformance team that lives the EVERSANA values of caring creativity commitment and collaborative behavior <ul style=> <li style=>Lead the development of a segment culture that lives the EVERSANA values and provides high value to clients and employees<li> <li style=>Attract develop and retain leadership for key segment positions<li> <li style=>Create manpower plans and manage headcounts at or below budgeted levels<li> <li style=>Ensure organizational development programs are effective at all levels<li> <ul> <li> <li style=>Interface effectively with shared functions such as Legal Finance QNRA and Human Resources <ul style=> <li style=>Ensure company policies are effectively implemented at all locations<li> <li style=>Provide input in the developmentmodification of policies and templates<li> <ul> <li> <ul> <p>These results are achieved by<p> <ul style=> <li style=>Providing overall leadership to the Practice driving the PampL<li> <li style=>Ensuring alignment of all stakeholders involved in delivering the best experience to our customers through our services<li> <li style=>Setting clear direction effective plans and measurable outcomes<li> <li style=>Ensuring work is accomplished effectively by managing employee performance work processes and other resources<li> <li style=>Engaging employees to maximize their discretionary effort<li> <li style=>Developing a pipeline of excellent talent to fill future business needs<li> <li style=>Plans organizes and coordinates various projects programs and services<li> <li style=>All other duties as assigned<li> <ul> <p><em>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position<em><p> <p><strong>PEOPLE LEADER <strong><p> <p>People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities<p> <ul style=> <li style=>Support SVPPresident of Compliance Services to oversee the entire business<li> <li style=>Enabling effective collaboration between commercial Quality team finance and other teams involved in daytoday business<li> <li style=>Interview select and supervise the activities of the department staff communicate interpret and discuss with team the company policies and procedures<li> <li style=>Determine job objectives work methods and performance standards review performance relative to departmental objectives discussion appraisal with each employee and performance authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions<li> <ul> <p><strong>EXPECT<strong><strong>AT<strong><strong>IONS OF THE JOB<strong><p> <ul style=> <li style=><strong>Travel <strong>20 to 30<li> <li style=><strong>Hours<strong> 8 Hours per day 5 days of the week<li> <ul> <p><em>The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position<em><p> <p><em>An individual in this position must be able to successfully perform the expectations listed above <em><p> <p><br><br><p> <div class=h3>Qualifications<div> <p><strong>MINIMUM KNOWLEDGE SKILLS AND ABILITIES<strong><p> <p>The requirements listed below are representative of the experience education knowledge skill andor abilities required<p> <ul style=> <li style=><strong>Education<strong> Postgraduate in Pharma Quality related areas or equivalent qualification is a must for this position An MBA andor any formal education in understanding and running a business will be added advantage<li> <li style=><strong>Experience andor Training <strong> <ul style=> <li style=>Minimum 20 to 25 years of experience in <ul style=> <li style=>Managing global Quality teamslife sciences services business<li> <li style=>Vast experience with BioPharmaMedical Devices <ul style=> <li style=>Quality ManagementAssurance and Regulatory Affairs<li> <li style=>CMC IND Filing NDA Filings RegulatoryQuality Audits<li> <li style=>Experience with FDA EMEAMHRA and other global regulators<li> <li style=>US and International regulatory and GMP requirements<li> <li style=>Quality Management System<li> <li style=>Experience with emerging companies and associated challenges in Quality Regulatory<li> <ul> <li> <ul> <li> <ul> <li> <li style=>A strategic SME providing leadership level advise to C level in smallmid BioPharmaMedical Devices companies in QualityRegulatory areas Working with the Heads of QualityRegulatory functions in BioPharmaMedical Devices companies for setting up QualityRegulatory functions or understanding their current challenges and proposing solutions<li> <li style=>A proven leader with vast industry network<li> <li style=>Ability to establish credibility with a variety of audiences and to be decisive<li> <li style=>Strong analytical numerical and reasoning abilities<li> <li style=>Exceptional written oral interpersonal and presentation skills including the ability to effectively interface with all levels of management and staff<li> <li style=>Superior management skills ability to influence and engage direct and indirect reports and peers<li> <li style=>Well versed with the technological advancement across Life sciences industry as well as Quality including advanced data analytics application of automation and artificial intelligence and data science<li> <li style=>Positive Attitude and Energy Exhibits an upbeat attitude a genuine interest in others and a sense of humor Energizes others and heightens morale through herhis attitude<li> <li style=>Communication Skills Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate<li> <li style=>Innovator Transforms creative ideas into original solutions that positively impact the companys performance<li> <li style=>Highly Principled Proves to be a professional of unquestionable integrity credibility and character who demonstrates high moral and ethical behavior<li> <li style=>Marketstrategic analysis Ability to understand the markets and customers served by EVERSANA and develop appropriate capability and service lines to support market needs<li> <ul> <p><strong>PHYSICALMENTAL DEMANDS AND WORKING ENVIRONMENT<strong><p> <p>The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position<p> <p><strong>Office<strong> While performing the essential functions of this job the employee is frequently required to reach grasp stand andor sit for long periods of time up to 90 of the shift walk talk and hear occasionally required to lift andor move up to 25 pounds The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands<p> <p><br><br><p> <div class=h3>Additional Information<div> <p><strong>OUR CULTURAL BELIEFS<strong><p> <p><strong>Patient Minded <strong>I act with the patients best interest in mind<p> <p><strong>Client Delight<strong> I own every client experience and its impact on results<p> <p><strong>Take Action <strong>I am empowered and empower others to act now<p> <p><strong>Grow Talent <strong>I own my development and invest in the development of others <p> <p><strong>Win Together <strong>I passionately connect with anyone anywhere anytime to achieve results<p> <p><strong>Communication Matters <strong>I speak up to create transparent thoughtful and timely dialogue<p> <p><strong>Embrace Diversity <strong>I create an environment of awareness and respect<p> <p><strong>Always Innovate<strong> I am bold and creative in everything I do<p> <p>EVERSANA is committed to providing competitive salaries and benefits for all employees The anticipated base salary range for this position is $200000 to $280000 and is not applicable to locations outside of the US The base salary range represents the low and high end of the salary range for this position Compensation will be determined based on relevant experience other jobrelated qualificationsskills and geographic location to account for comparative cost of living EVERSANA reserves the right to modify this base salary range at any time<p> <div> <div> <p>From EVERSANAs inception Diversity Equity amp Inclusion have always been key to our success We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity All of our employees points of view are key to our success and inclusion is everyones responsibility<p> <p>Follow us on <a href=httpswwwlinkedincomcompanyeversana rel=nofollow>LinkedIn<a> | <a href=httpstwittercomEVERSANAcompany rel=nofollow>Twitter<a><p> <img src=httpsremotivecomjobtrack1900188blankgifsource=publicapi alt=>
Customer Support Specialist
Company: TeamSnap
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> 🌎 About Us <strong> <p> <p> At TeamSnap we believe when the world connects through sports the world becomes better TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports We also believe our jobs should excite us our teammates should support us and our bosses should inspire us We empower our people to bring big ideas and tiny egos landing us on Outside Magazines list of <strong> Best Places to Work <strong> and Built Ins <strong> 100 Best RemoteFirst Places to Work <strong> <p> <p> <p> <p> At TeamSnap were not just about sports tech were about creating a winning experience for coaches players parents and our team members Were passionate about delivering highquality support and were looking for a Customer Experience Specialist who shares our enthusiasm If youre ready to help us shape the future of sports tech we want to hear from you <p> <p> <p> <p> In this position youll play a pivotal role in ensuring our customers receive the topnotch support they deserve Youll be the friendly and professional face of TeamSnap helping users navigate our app and website products Our CX Specialists are more than just problem solvers theyre relationship builders dedicated to making the most of every interaction <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Delivering a WOW customer experience through various channels including Zoom email chat and phone to assist a diverse range of end users <p> <li> <li> <p> Taking ownership of customer issues diving deep to uncover root causes solving problems effectively and providing valuable feedback to improve our products and processes <p> <li> <li> <p> Collaborating seamlessly with internal partners and peers through channels like Slack for knowledge sharing <p> <li> <li> <p> Being on the frontline of innovation by testing and providing feedback on our latest features and products before they reach our customers <p> <li> <li> <p> Maintaining performance metrics including productivity customer happiness scores and attendance <p> <li> <ul> <p> <p> <p> <strong> What will set you up for success <strong> <p> <ul> <li> <p> A positive attitude always ready to extend help and support in a friendly and professional way <p> <li> <li> <p> An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience <p> <li> <li> <p> Excellent communication skills both verbal and written <p> <li> <li> <p> Proven track record of high performance as a CX or Tech Support Agent <p> <li> <ul> <p> <p> <p> <strong> Bonus Points for <strong> <p> <ul> <li> <p> Prior experience in a SaaS or technology startup support environment <p> <li> <li> <p> Experience as a parent coach or participant in recreational sports <p> <li> <ul> <p> <p> <p> <p> <p> Got cold feet If youre thinking you dont meet 100 of the above qualifications <strong> you should still seriously consider applying <strong> Were all humans with special talents that go beyond whats listed here <p> <p> <p> <p> <strong> Compensation <strong> We are committed to equitable compensation for all Team Snappers The hourly compensation range for this role is $ <a class=fontbold underline fontbold underline postingslink href=http21632356 rel=noopener noreferrer nofollow target=blank> 21632356 <a> inclusive of base and bonuses or commissions This range applies to Coloradobased employees only and may be adjusted based on work experience skills certifications and geographic location <p> <p> <p> <p> <strong> 🖥 Location <strong> <p> <p> TeamSnap is a fully remote company so you need to be very comfortable working with people who arent in the same time zone as you We are always expanding but there is a small list of states we do not hire in including Alabama Alaska Delaware District of Columbia Hawaii Iowa Louisiana Mississippi Nebraska New Hampshire New Mexico Rhode Island South Dakota and West Virginia and while we love all parts of the world we can only hire permanent US residents at this time <p> <p> <p> <p> <strong> 🚀 Opportunities to Grow <strong> <p> <p> At TeamSnap we work hard to provide a culture of trust accountability inclusivity and boundless opportunities to grow along with the chance to make a lasting impact and have some fun while doing it <p> <p> <p> <p> <strong> 🎩 Total Rewards <strong> <p> <p> Were proud to be <a class=fontbold underline fontbold underline postingslink href=httpswwwinccommattgiventhisstartupceospolicyonworkingremotelyisgeniusanditsbasedonafamoustvshowhtml rel=noopener noreferrer nofollow target=blank> <strong> remotefirst <strong> <a> <strong> <strong> Weve been remote since 2009 long before COVID made it cool <p> <p> Unlimited PTO and paid parental leave for ALL parents not just primary or secondary <p> <p> 100 premium coverage of medicaldentalvision for you and your family <p> <p> 401K to help you invest for the future <p> <p> $1500 annual learning and development stipend <p> <p> Travel to fun locations for allcompany meetings and team events <p> <p> Generous home office allowance to set you up for success <p> <p> TeamSnap SWAG to our <a class=fontbold underline fontbold underline postingslink href=httpsteamlockersquadlockercomlockersteamsnap401580 rel=noopener noreferrer nofollow target=blank> store <a> upon starting and a $50 credit on every work anniversary thereafter <p> <p> A monthly stipend reimbursement for health amp wellness and so much more <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsdocsgooglecompresentationd1oER8pxhc3zkKRDigScyXd6nQWVNFPV6HwATawDsGhukeditslide=idg22b26eb773f1392 rel=noopener noreferrer nofollow target=blank> TeamSnap Total Rewards <a> <p> <p> <p> <p> 🏆 <strong> Working at TeamSnap <strong> <p> <p> At TeamSnap youre not a culture fit youre a culture add Check out our <a class=fontbold underline fontbold underline postingslink href=httpswwwcanvacomdesignDAE4bjYNX4xtJEKWBDcTWpSARgrKMAoAviewutmcontent=DAE4bjYNX4amputmcampaign=designshareamputmmedium=linkamputmsource=publishsharelink1 rel=noopener noreferrer nofollow target=blank> <strong> Culture Playbook <strong> <a> and learn how we succeed at being remotefirst what makes our company so unique and how were inspired by our people our customers and our values <p> <p> <p> <p> <strong> 🧡 Inclusion and Diversity <strong> <p> <p> Creativity and innovation cant thrive when were cookiecutter images of each other Were quickly growing more diverse but theres always room for improvement We are committed to inclusion and diversity at TeamSnap and we hold ourselves accountable for building an environment where everyone feels valued If you need any disabilityrelated adaptation during the recruitment process just let us know We are an Equal Employment Opportunity Employer <p><p>
Technical Support Engineer
Company: ScreenMeet
Location: USA
Posted Mar 14, 2024
<p style=margin 12pt 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><strong>Technical Support Engineer<strong><p> <p class=MsoNormal style=margin 12pt 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><span style=msofareastmsobidicolor black msocoloralt windowtext>The Technical Support Engineer will report to the Vice President of Customer Success and will focus primarily as a first responder to all inbound support desk tickets You will also assist with Customer Success and Sales Engineering <span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><strong>Responsibilities<strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial><strong><span style=msofareastmsobidi> <span><strong><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level1 lfo1 margin 0in 0in 0in 25in>< if supportLists><span style=msofareastmsobidi><span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Primary Role Technical Support for ScreenMeet Customers<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Provide first line response and resolution to customer questions and issues through skillfully managing customer problems debugging troubleshooting and ensuring issues are fully resolved<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>In a troubleshooting capacity apply browser dev tools for HTTP monitoring and error detection use network tools like ping tracert and Wireshark and employ logging tools such as Kibana and Windows Event Viewer<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Assist customers during onboarding process with training and troubleshooting provide feature explanations and best practices <span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Research document and prioritize customer issues leveraging tools and escalating to internal teams as necessary as well as prioritizing and managing time effectively in a fastpaced environment<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Demonstrate exceptional analytical troubleshooting and problemsolving expertise<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Manage customer expectations and the customer experience to maximize customer satisfaction<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Become an expert in the features and functionality of the product and how it integrates with partner tools<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Stay current on product releases assist in QA testing when called upon and assist in preparation of release notes<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Participate in team operational activities including team meetings responsiveness to various asks collaboration on cases through Slack etc<span><p> <p class=MsoNormal style=textindent 25in lineheight normal msolist l2 level2 lfo1 verticalalign baseline margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Create and curate knowledge content and assist in keeping product documentation current product documentation knowledge base video training<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastmsobidi>Participate in off hour coverage of support desk<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level1 lfo1 margin 0in 0in 0in 25in>< if supportLists><span style=msofareastmsobidi><span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Secondary Role Customer Success Support<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Monitor account activity for trends that may impact health<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Create customer facing usage reports to send on a regular basis<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level2 lfo1 margin 0in 0in 0in 75in>< if supportLists><span style=msofareast>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Assist support in creating tools and processes that drive to increased retention<span><p> <p class=MsoListParagraph style=textindent 25in lineheight normal msolist l2 level1 lfo1 margin 0in 0in 0in 25in>< if supportLists><span style=msofareastmsobidi><span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareast>Secondary Role Customer Demonstrations<span><p> <p class=MsoListParagraph style=margin 0in 0in 0in 075in textindent 025in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial>< if supportLists><span style=msofareastmsobidifontweight bold>o<span style=fontvariantnumeric normal fontvarianteastasian normal fontvariantalternates normal fontkerning auto fontopticalsizing auto fontfeaturesettings normal fontvariationsettings normal fontvariantposition normal fontstretch normal lineheight normal> <span><span><endif><span style=msofareastcolor black msocoloralt windowtext>Provide product demonstrations to prospects for expansion and or new customers when called upon when Sales Engineer is too busy smaller opportunities upsell etc<span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal background white><strong> <strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal background white><strong>Credentials<strong><p> <ul style=> <ul style=> <li style=><span style=msofareastmsobidi>Associates or Bachelors degree in Computer Science or a related field<span><li> <li style=><span style=msofareastmsobidi>Minimum of 5 years of experience in a technical support role<span><li> <li style=><span style=msofareastmsobidi>Experience with browser development tools<span><li> <li style=><span style=msofareastmsobidi>Experience with networking tools ping tracert and Wireshark and event viewer logs <span><li> <li style=><span style=msofareastmsobidi>Familiar with logging tools such as Kibana<span><li> <li style=><span style=msofareastmsobidi>Experience with Salesforce ServiceNow or other leading CRM cloud solutions<span><li> <li style=><span style=msofareastmsobidi>Experience with Remote Support applications such as Bomgar LogMeIn or TeamViewer<span><li> <li style=><span style=msofareastmsobidi>Excellent written and verbal communication skills<span><li> <li style=><span style=msofareastmsobidi>Experience with ticketing systems such as Jira<span><li> <li style=><span style=msofareastmsobidi>Ability to adapt to high paced environment with shifting priorities <span><li> <li style=><span style=msofareastmsobidi>Ability to multitask and perform effectively through strong time management skills<span><li> <li style=><span style=msofareastmsobidi>Experience working with and troubleshooting within a variety of internet browsers Chrome Safari etc<span><li> <li style=><span style=msofareastmsobidi>Understanding of Internet technologies firewalls web servers proxy servers etc<span><li> <li style=><span style=msofareastmsobidi>Experience with readingwriting HTML APEX JavaScript and CSS<span><li> <li style=><span style=lineheight 107 msofareastmsobidi>Beneficial but not required CompTIA A+ Network+ Security+ certifications or equivalent <span><li> <ul> <ul> <p class=MsoNormal style=marginbottom 0in lineheight normal background white> <p> <p class=MsoListParagraph style=marginbottom 0in lineheight normal verticalalign baseline><span style=msobidi> <span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal background white><strong style=textindent 025in backgroundcolor fefefe><span style=msofareast msobidi>Logistics<span><strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><span style=msofareast msobidi> <span><p> <ul style=> <ul style=> <li style=><span style=msobidi>100 remote<span><li> <li style=><span style=msobidi>Time zones All preference to Eastern Time Zone<span><li> <li style=><span style=msofareastmsobidi>Willing to work outside normal hours periodically as part of rotating coverage of support desk<span><li> <li style=><span style=msobidi>Willing to travel for periodic meetings and events<span><li> <ul> <ul> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline> <p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><strong><span style=msobidi> <span><strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><strong><span style=msobidi>Salary <span><strong><p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><span style=msobidi> <span><p> <p class=MsoNormal style=marginbottom 0in lineheight normal backgroundimage initial backgroundposition initial backgroundsize initial backgroundrepeat initial backgroundattachment initial backgroundorigin initial backgroundclip initial> <p> <p class=MsoNormal style=marginbottom 0in lineheight normal verticalalign baseline><span style=msobidi>This position offers an $85000 $100000 potential On Target Earnings per year based on experience and achievement<span><p> <img src=httpsremotivecomjobtrack1901488blankgifsource=publicapi alt=>
Product Manager, Credit Card
Company: Empower
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> EMPOWER OVERVIEW <strong> <p> <p> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpempowerme rel=noopener noreferrer nofollow target=blank> Empower <a> is a highgrowth financial technology company on a mission to expand access to fair credit to give anyone in the world the opportunity to improve their financial security and mobility We dream up and launch oneofakind features that help our members get money instantly whenever they need it save for the future and rewrite their financial story Our members see Empower Cash Advance as a lifesaver and the new Empower Thrive line of credit currently in beta launching soon as a lifeline to lowcost borrowing and the only practical path to building good credit <p> <p> <p> <p> Empower is backed by Sequoia Capital Blisce and Icon Ventures Are we the next great place to grow your impact and accelerate your career We think so <p> <p> <p> <p> Inc ranked Empower 56 in the 2023 Inc 5000 list of the fastestgrowing private companies in the US 55 in 2022 Forbes put Empower on its 2023 list of Americas Best Startup Employers Fast Company recognized the new Empower Thrive line of credit in their 2022 list of the Next Big Things in Tech <p> <p> <p> <p> <strong> THE EMPOWER WAY <strong> <p> <p> <strong> Great Expectations <strong> We come up with bold audacious goals for ourselves and go all out for impact <p> <p> <strong> Owner Mindset <strong> We give every employee latitude to act independently make smart choices and move the business forward <p> <p> <strong> Spirited Debate <strong> We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view <p> <p> <strong> Customer Obsession <strong> We listen to understand empathize and create a memorable rewarding experience for our community <p> <p> <strong> Inclusive Collaboration <strong> We believe diverse teams make the best decisions and we strive to give diverse voices a seat at the table <p> <p> N <strong> o Jerks Allowed <strong> We value our relationships and take the time to build trust and connection and communicate respectfully <p> <p> <p> <p> <p> <p> <strong> WHAT EMPOWER OFFERS <strong> <p> <p> <p> <p> Competitive salary <p> <p> Generous equity package <p> <p> Full healthcare and dental benefits <p> <p> Technology expense reimbursement <p> <p> Work from anywhere <p> <p> <p> <p> <p> <p> <p> <p> <strong> JOB DESCRIPTION <strong> <p> <p> Were looking for extraordinary people to help lead product development as Empower continues to scale Our product leaders are customercentric collaborate intensely with other key disciplines and make decisions with an eye towards Empowers business Successful product managers are ambitious and resourceful willing to do whatever it takes to deliver value to our customers <p> <p> <p> <p> Members of the product team drive the strategy tactics and delivery timelines for all Empower features and products They identify opportunities and develop perspectives on the most impactful things we should be building for our customers and then they go do the work required to build those experiences by getting crossfunctional support designing specs overseeing development and measuring outcomes If youre looking for a role where you can have massive impact and a wide scope youll find this role compelling challenging and rewarding <p> <p> <p> <p> More specifically this role will focus on developing and launching Empowers first credit card product You will play a critical role in bringing the product to market designing and executing a robust testing agenda and analyzing user data to identify areas of opportunity You will focus on daytoday execution in partnership with Engineering Design Operations Marketing Compliance and Customer Support You will also shape the longerterm strategy of the product and roadmap <p> <p> <p> <p> Empower is a remotefirst company We drive connectivity through regular company offsites Travel for company offsites is expected at a minimum 2 times a year <p> <p> <p> <p> <p> <p> <strong> Candidate Qualifications <strong> <p> <ul> <li> <p> We are looking for product managers and product leaders with 5+ years product management or management consultinginvestment banking with a preference for experience in technology start ups andor financial services companies <p> <li> <li> <p> Bachelors degree or greater in an analytical or technical discipline eg Engineering Computer Science Economics <p> <li> <li> <p> Strong analytical abilities and are comfortable defining and measuring goals consistently with a preference for experience with SQL Python andor analytical tools such as Amplitude and Tableau <p> <li> <li> <p> Strong customer empathy and experience shaping product direction and execution based on customer needs <p> <li> <li> <p> A getitdone mindset youre resourceful and happy to be hands on and in the weeds <p> <li> <li> <p> An interest in addressing complicated and impactful product amp business problems <p> <li> <li> <p> Experience delivering complex crossfunctional product initiatives <p> <li> <li> <p> Strong strategic thinking problem solving and logical structuring abilities <p> <li> <li> <p> Comfort with ambiguity the ability to independently lay out and test clear hypotheses and solve problems without welldefined direction <p> <li> <li> <p> Excellent verbal and written communication skills <p> <li> <ul> <p> <p> <p> <p> <p> $150000 $205000 a year <p> <p> For US based employees this salary range includes several career levels of consideration and will be discussed further during the interview process The salary range is based on a variety of factors such as candidate experience qualifications and business needs The base pay range is subject to change and may be modified in the future <p> <p> At Empower we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions Our hope is that by fostering such an environment we strengthen our business and relationships by putting people first We are committed to building a diverse inclusive and equitable workspace where everyone regardless of age education ethnicity gender sexual orientation or any personal characteristics feels like they belong Even if your experience doesnt exactly match up to our job description you should feel empowered to apply regardless <p><p>
Sr. Manager, Channel Marketing
Company: 1Password
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> 1Password is in the process of upleveling our Channel Program and we are searching for our first channel marketing senior manager to develop and lead the next era of channel marketing for our organization As the Sr Manager Channel Marketing you are accountable for developing and launching a Channel Marketing function to enable comarket with and incentivize distributors resellers and managed service providers MSPs to sell 1Password to their customers <p> <p> <p> <p> You will design the process for engaging with and enabling 1Password partners You will lead the creation and oversee the execution of comarketing and MDF programs that activate and incentivize 1Password resellers and MSP partners to source new business and support their 1Password customers You understand the needs of regional partners and how to craft a marketing strategy to deliver against their objectives You will work closely with the GTM Partnerships team Product Marketing and Field Marketing to define the channel marketing capabilities to support our channel sales team build required partner assets and deliver the appropriate mix of tactics that ensures pipeline and ARR targets are achieved <p> <p> <p> <p> You are an experienced channel marketer who has built a channel marketing function before You are relationshiporiented and enjoy rolling up your sleeves to drive your programs to success You are excited to work closely with other GTM leaders and love engaging with partners <p> <p> <p> <p> This is a remote opportunity within Canada or the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 8+ years experience in channel marketing strategy and program execution Handson experience in developing and executing channel marketing initiatives and comarketing channel programs in the Cybersecurity sector <p> <li> <li> <p> Proven history of recruiting developing relationships and retaining resellers and MSPs <p> <li> <li> <p> A proven track record of generating pipeline and ARR through channel marketing Experience planning and managing partner enablement programs and managing a partner marketing portal Handson experience with Zift preferred <p> <li> <li> <p> Proven ability to plan manage and optimize MDF budgets and programs Critical thinker with an ability to use data to inform decisions <p> <li> <li> <p> Great communicator and comfortable working across executive and Clevel leaders in partner organizations <p> <li> <li> <p> A confident and influential partner to other partnership functions sales customer success product technology and finance <p> <li> <li> <p> Strong sense of ownership to proactively identify and drive alignment in ambiguous and highgrowth environments <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Establish the Channel Marketing strategy objectives and key results in conjunction with the Marketing and GTM Partnership leaders <p> <li> <li> <p> Build and execute a multitier channel marketing program to entice MSPs resellers and distributors to source new business for 1Password and contribute to our pipeline objectives <p> <li> <li> <p> Develop partner enablement strategy In partnership with GTM Partnerships and Product Marketing prepare channel enablement resources marketing collateral and sales assets for use by partners <p> <li> <li> <p> Manage and keep up to date the partner portal <p> <li> <li> <p> Activate new partnerships introduced into the program and work to minimize the time to first deal closing for with each new partner <p> <li> <li> <p> Plan and execute the comarketing programs with top channel partners <p> <li> <li> <p> Manage a multitier MDF program to assist partners in generating pipeline and deals and focus spending on partners delivering the strongest results <p> <li> <li> <p> Operate an incentives program to drive partner rep performance <p> <li> <li> <p> Establish relationships with priority MSPs distributors and resellers Earn the right for 1Password to be their preferred partner Displace competitors <p> <li> <li> <p> Work with the GTM Partner team to accelerate business for our partners across global market dynamics <p> <li> <li> <p> Market to MSPs distributors and resellers to support the acquisition of new partnerships <p> <li> <li> <p> Set channel marketing targets <p> <li> <li> <p> Report on KPIs performance results and be accountable for achieving the targets <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $145000 USD and $197000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $134000 CAD and $182000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Artificial Intelligence Teaching Assistant
Company: Edxbootcamps
Location: USA
Posted Mar 14, 2024
<div class=contentintro> <p>edX part of 2U Inc works with respected universities and organizations to deliver innovative skillsbased training to a community of over 45 million learners around the world to support them at every stage of their lives and careers edX delivers boot camps through an immersive learning experience with expert services and valuable resources As of 2021 graduates have been hired by 6700+ companies including more than 62 of the Fortune 100<p> <div> <p><strong>The Job<strong><p> <p>2U is seeking a Machine LearningArtificial Intelligence professional who has a passion for making a difference Our students have a diverse background from working professionals to recent college graduates who seek to transition into careers in Artificial Intelligence Teaching Assistants will have a direct hand in changing the lives of our students<p> <p><strong><em>This is a fully remote parttime position <em><strong><p> <p><strong>Why teach with us<strong><p> <p>Teaching Assistants help instructors to lead classroom discussions emphasize the metaskills and core concepts support students in their projects and challenges and provide feedback to students<p> <p>You dont have to have a ton of experience with teaching You just have to be a lifelong learner proven teacher or mentor or love to help people change their lives to succeed<p> <p><strong>What You Will Do<strong><p> <ul style=> <li style=>Create an engaging positive and inclusive learning environment for our students<li> <li style=>Explain complex topics to individuals with both a technical and nontechnical background<li> <li style=>Ensure you are bringing the learning experience to life building community and enhancing relevance through drawing on your own industry experience<li> <li style=>Infuse empathy support encouragement and fun into the students learning progression<li> <li style=>Assist the instructor with class time management <li> <li style=>Observe the class during activities and projects to assist students via Zoom<li> <li style=>Research and answer student questions <li> <li style=>Grade homework and group project assignments when applicable <li> <ul> <p><strong>Skills amp Requirements<strong><p> <ul style=> <li style=>At least 6 months of machine learning andor artificial intelligence or equivalent<li> <li style=>Bachelors Degree preferred but not required <li> <li style=>Must have a laptop camera and reliable internet access<li> <ul style=> <li style=>One additional monitor microphone headset are highly recommended<li> <ul> <ul> <p><strong>Familiarity with the following<strong><p> <ul style=> <li style=>Python<li> <li style=>Machine Learning Unsupervised and Supervised Learning<li> <li style=>Natural Language Processing<li> <li style=>Deep Learning and Neural Networks<li> <li style=>Linear Regression<li> <li style=>Transformers<li> <li style=>AI applications<li> <ul> <p><strong>Logistics<strong><p> <ul style=> <li style=>24week program this is a parttime commitment<li> <li style=>MTTH OR MWTH schedule<li> <li style=>Classes 545pm 10pm EST includes office hours and break<li> <li style=>Classes are taught live online<li> <ul> <p><strong>Perks<strong><p> <ul style=> <li style=>Maintain your current career while teaching<li> <li style=>Paid Sick and Safe Leave<li> <li style=>Access to Wellness and Educational Resources<li> <li style=>Discounted tuition on 2U Short Courses<li> <li style=>Hone your skills by teaching and mentoring others<li> <li style=>Expand your network by joining the thousands of industry professionals who make up our instructional staff<li> <li style=>Experience the gratitude and fulfillment that comes along with teaching and giving back to the tech community<li> <ul> <p><em>Hourly salary only The anticipated hourly salary for this role is $20hr Note The final compensation for this position may consider factors including the geographic location where the work is performed candidates assigned office and prior work experience of the candidate<em><p> <div class=contentconclusion><hr> <p><em><strong>2U Diversity and Inclusion Statement<strong><em><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at ask2ubenefits2ucom<p> <p><em><strong>You must apply in your FULL LEGAL NAME<br><strong>Your full legal name must be the EXACT name and spelling as listed on your government issued ID Card birth certificate name change order adoption decree naturalization or immigration documentation Initials are not acceptable unless initials are part of your full legal name<em><p> <hr> <p> <p> <div> <img src=httpsremotivecomjobtrack1899691blankgifsource=publicapi alt=>
Senior Software Engineer - Backend Platform
Company: Qualified
Location: USA
Posted Mar 14, 2024
<div><b>Engineering at Qualified<b><div><div>Our lean engineering team is structured as small flexible groups that are split into two larger areas of ownership Product and Platform We believe in the power of crossteam experience and engineers have opportunities to switch teams so they can work on different challenges and broaden their skills Our work is organized in twoweek cycles during which engineers are entrusted with full ownership of their work from the initial idea to its market launch Engineers own the endtoend delivery and success of the system and products from coding and testing to deployment monitoring and customer rollout while upholding high standards of engineering and codequality Our main goal is to develop a product capable of handling tasks in real time requiring straightforward effective solutions<div><div><br><div><div><b>Your Role<b><div><div>As a key member of the Platform Engineering team youll take on the responsibility of constructing and maintaining the critical systems that form the backbone of our operations Your role is essential ensuring these systems are robust and capable of supporting complex realtime interactions with our customers Through your dedication to endtoend ownership youll play a significant role in shaping the future of our product directly influencing our capacity to cater to the evolving needs of our customers<div><br><br><div class=h3>Responsibilities<div><li style=>Develop and maintain scalable highperformance backend systems foundational to our products functionality<li><li style=>Ideate and execute product features in collaboration with product managers and engineers focusing on backend stability and performance<li><li style=>Continuously improve system performance identify bottlenecks and deploy optimizations for smooth operation at scale<li><li style=>Uphold high standards of quality through best practices in coding testing deployment and proactive system health monitoring<li><li style=>Ensure our businesss core functionality is stable scalable wellmaintained and continuously improving<li><li style=>Grow your technical skills to tackle our hardest technical challenges around quality performance robustness and reliability<li><li style=>Mentor other engineers help build our teams culture set standards for engineering excellence and support scaling highlyavailable critical services for our customers<li><br><br><div class=h3>What You Bring<div><li style=>A passion for solving complex problems and a proven track record of implementing scalable backend systems<li><li style=>Expertise in modern web application technologies and a deep understanding of database management SQL PostgreSQL and backend frameworks<li><li style=>Experience with deploying and monitoring code on cloud platforms such as AWS Google Cloud or Azure<li><li style=>At least 5 years of experience in a software development role with a strong focus on backend engineering<li><li style=>A commitment to quality demonstrated by rigorous testing and code review practices<li><li style=>The ability to thrive in a remote collaborative environment managing tasks with autonomy while contributing to team goals<li><li style=>A BS or higher in Computer Science or equivalent work experience<li><br><br><div class=h3>This Is For You If<div><li style=>You seek a role where your contributions significantly impact the product and its customers<li><li style=>You prefer an environment that values flexibility autonomy and ownership<li><li style=>You are driven by the challenge of building scalable systems to support complex realtime interactions between businesses and their customers<li><br><br><div class=h3>Nice to have<div><li style=>Experience in a highgrowth SaaS company<li><li style=>Extensive experience with Ruby on Rails and TypeScriptbased React<li><div>Base Compensation Range for USbased Employees $170000$210000<div><div>This position is eligible for a yearly bonus and equity package <div><div>Outside of the US salary and benefits vary by region so please enquire for specifics as you might be eligible for other benefits depending on your location<div><div>Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience<div><div><br><div><div>Qualified participates in the EVerify program<div><div><br><div><div>About Qualified<div><div><br><div><div>Qualified is the pipeline generation platform for revenue teams that use Salesforce Leading B2B brands such as Adobe LaunchDarkly SurveyMonkey ThoughtSpot and VMWare trust Qualified to grow their pipeline by tapping into their greatest sales amp marketing assetthe corporate websiteto identify the most valuable buyers uncover signals of buyer intent and instantly start sales conversations Customers that use Qualified report a 10X increase in sales meetings a 4X increase in lead conversion and a 6X increase in pipeline Qualified built on Salesforce connects the website with Salesforce data to identify accountbased buyer intent and facilitate realtime sales conversations Qualified is ranked 1 on the Salesforce AppExchange and is ranked 1 across over 20 categories on G2 Headquartered in San Francisco Qualified is led by former Salesforce CMO Kraig Swensrud and former Salesforce product SVP Sean Whiteley and funded by Norwest Venture Partners Redpoint Ventures and Salesforce Ventures <div><div><br><div><div>One Team<div><div>Were all in this together with a shared goal grow the business and each other Work as a team win as a team Collaborate and strategize across departments to deliver A+ work We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins big or small<div><div><br><div><div>Customer Obsessed<div><div>Prioritize the customer above everything else Build a product that our customers love Establish ourselves as their trusted advisor and do Whatever it takes to make them successful Prove the ROI Only when our customers win do we win<div><div><br><div><div>Think Big amp Move Fast<div><div>Were defining a new category and we have fierce competition Fastpaced innovation is the name of the game We look forward We reimagine We throw out new ideas We test things We move quickly We challenge the norm We dont settle for status quo<div><div><br><div><div>On the heels of their Series C financing Qualified is looking to grow the team so that they can do even more even faster theyre focused on delivering our customers more innovation additional services an expanded product portfolio and even deeper ties into the Salesforce CRM platform Qualified is looking for folks that are fired up about joining a fastpaced fastgrowing company that is doing big things<div><div><br><div><div>Diversity amp Inclusion<div><div><br><div><div>Qualified is committed to bringing together individuals from different backgrounds and perspectives We strive to create an inclusive environment where everyone can thrive feel a sense of belonging and do great work together<div><div><br><div><div>We are proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression Veteran status or any other legally protected status<div><img src=httpsremotivecomjobtrack1900567blankgifsource=publicapi alt=>