Competitive Service Jobs in Austin, TX

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Looking for Competitive Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the Austin, TX area.

Customer Service Representative

Company: BWC Terminals

Location: Houston, TX

Posted Jul 22, 2025

Answer incoming calls professionally and courteously and accurately direct calls to staff. To provide support to customers and contractors.

Armed Security Officers - Flex Officer

Company: Prosegur

Location: Missouri City, TX

Posted Jul 22, 2025

Clean driving record and valid driver's license. Interact with clients, visitors, employees, and the public in a professional manner.

Laborer

Company: Sundt Construction, Inc.

Location: Irving, TX

Posted Jul 22, 2025

May use telephone, computer system, email, or other electronic devices on a limited basis to communicate with internal and external customers or vendors.

RN Clinical Research Coordinator

Company: Dallas Nephrology Associates

Location: Dallas, TX

Posted Jul 22, 2025

This position requires a *licensed Registered Nurse (RN)* due to the responsibility of overseeing studies that require administration of medications via…

Elementary School Teacher

Company: Bridgeway Preparatory Academy

Location: Dallas, TX

Posted Jul 22, 2025

\*\*Responsibilities:\*\* - Develop and implement creative lesson plans that align with curriculum standards - Deliver interactive instruction to engage…

Advanced AI Software Engineer Associate Director

Company: Accenture

Location: Houston, TX

Posted Jul 22, 2025

Communicate complex technical concepts and findings to both technical and non-technical stakeholders. Design, develop, and implement cutting-edge AI models and…

Customer Service Representative - Westwood Insurance Agency

Company: The Baldwin Group

Location: Plano, TX

Posted Jul 22, 2025

Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions.

Senior Quality Assurance Engineer

Company: Marathon Petroleum Company LP

Location: San Antonio, TX

Posted Jul 22, 2025

Software Development Lifecycle (SDLC) – A process used by the software industry to design, develop and test high quality software.

HVAC Mechanical Technician Level 3

Company: CognITek Group

Location: Dallas, TX

Posted Jul 22, 2025

Must have a valid driver’s license, pass a background check, and drug screen. Review mechanical and technical manuals and project specifications to understand…

Carpenter - Facilities and Real Estate Management(Civil Service)

Company: City of Dallas, TX

Location: Dallas, TX

Posted Jul 22, 2025

Valid driver's license with good driving record. 2 Participates in various building maintenance activities including repair and replacement of doors, frames and…

Ace Handyman Services - Paint Sales and Project Manager

Company: Ace Hardware Home Services

Location: Austin, TX

Posted Jul 22, 2025

Valid driver’s license and reliable transportation. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠ through a wide range of…

Entry Level Sales Assistant

Company: True North

Location: Dallas, TX

Posted Jul 22, 2025

Basic technical proficiency and the ability to quickly learn new systems. Track sales progress and report on key metrics such as the number of new accounts,…

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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