Competitive Service Jobs in USA

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Looking for Competitive Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the USA area.

Backend Engineer - Discovery

Company: Whatnot

Location: USA

Posted Jun 23, 2024

Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. The company is committed to its values and operates as a remote-first team with hubs in several countries. Whatnot specializes in live auctions in various categories, including sports, fashion, video games, and streetwear. The platform focuses on community and seller vetting to create a welcoming space for buyers and sellers. The company is hiring a backend engineer with expertise in building scalable systems, strong product instincts, and experience in taxonomy and/or machine learning fields. The compensation package includes a competitive salary, benefits, and stock options. Whatnot is an Equal Opportunity Employer, valuing diversity and non-discrimination.

Site Reliability Engineer

Company: AffiniPay

Location: USA

Posted Jun 23, 2024

AffiniPay is seeking a Site Reliability Engineer to join their Platform Engineering Organization. The role involves building and maintaining their next-generation platform, ensuring availability, performance, and security. The engineer will work closely with the development team, automating deployment, monitoring, and incident response for a 100% cloud-based infrastructure. They will also participate in designing disaster recovery solutions, collaborate with developers, and develop operational best practices. The ideal candidate should have 5+ years of professional technical experience, proficiency in programming languages, and experience with AWS, Kubernetes, and CI/CD pipelines.

Senior Manager - HR Business Partner

Company: Scribd

Location: USA

Posted Jun 23, 2024

Scribd, a global company with over 300 employees, is seeking a Senior Manager for HR Business Partnering. The role involves aligning HR strategies with business objectives, providing guidance on HR matters, and managing initiatives like performance management, employee relations, and compensation. The ideal candidate has 8-10 years of HR experience, strong influencing skills, and a proven ability to adapt to fast-paced environments. Scribd offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Software Engineer- Golang

Company: Roadie

Location: USA

Posted Jun 23, 2024

Roadie, a UPS Company, is seeking a Senior Software Engineer to develop and maintain platform APIs and services. The ideal candidate should have at least 6+ years of experience in software architecture and development, strong expertise in multiple programming languages (preferably Go), and exposure to microservices design. Roadie offers competitive compensation, 100% covered health insurance premiums, 401k with company match, tuition and student loan repayment assistance, flexible work schedule with unlimited PTO, monthly 3-day weekends, monthly WFH stipend, and the technology needed to perform the job.

Database Reliability Engineer

Company: Olo

Location: USA

Posted Jun 23, 2024

Olo, a leading open SaaS platform, is seeking a Database Reliability Engineer to design and build automated solutions for their database systems. The role involves streamlining operations, automating routine tasks, and ensuring systems are reliable, fast, scalable, and secure. The ideal candidate will have experience with PostgreSQL, Microsoft SQL Server, AWS, and infrastructure automation tools like Terraform and Ansible. They should also have hands-on experience with scripting languages and be passionate about database automation and developer enablement.

Solutions Engineer

Company: Grafana Labs

Location: USA

Posted Jun 23, 2024

The Solutions Engineering team at Grafana Labs is a customer-facing group that drives the company's growth by educating and enabling customers. They share technical expertise through various means and partner closely with the Sales team. A Solutions Engineer listens to customer needs, translates them into solutions, and communicates effectively with both customers and internal teams. The role requires 5+ years of technical pre-sales experience, strong communication skills, and a technical mindset. The compensation range for this role in the US is $218,000 - $260,000.

Sales Account Manager

Company: Cision

Location: USA

Posted Jun 23, 2024

Cision is a global leader in PR, marketing, and social media management technology, offering a suite of solutions including Cision Communications Cloud®. They are committed to fostering an inclusive environment and have signed the CEO Action for Diversity & Inclusion™ pledge. Cision is seeking a passionate and experienced Account Manager to manage customer relationships, retain revenue, and cross-sell products. The ideal candidate will have a proven track record in sales, strong time management skills, and experience in the PR vertical. Cision is an equal opportunity employer, committed to the full inclusion of all qualified individuals.

Salon Business Development Manager

Company: Nutrafol

Location: USA

Posted Jun 23, 2024

The Salon Business Development Manager position is a field sales role responsible for driving business for Nutrafol in a defined geographic territory. The successful candidate must reside in one of the specified states and be located near a major airport. The role requires frequent travel and works closely with the Salon Director and inside sales team to grow territory and salon sales.

Engineering Manager

Company: AffiniPay

Location: USA

Posted Jun 23, 2024

AffiniPay is seeking an experienced Engineering Manager for the Backend Services Team. The role involves leading the development and maintenance of the company's platform services, partnering with various stakeholders, coaching a team of engineers, and fostering a collaborative and inclusive environment. The ideal candidate should have a minimum of 5 years of experience leading software developers, strong technical and business decision-making skills, and a proven track record of building high-functioning teams.

Implementation Manager

Company: HealthJoy

Location: USA

Posted Jun 23, 2024

HealthJoy, a high-growth company with over $100M in fundraising, is seeking an experienced Benefits Implementation Specialist. The role involves delivering customized onboarding experiences, managing SaaS implementations, and serving as a subject matter expert on benefits configuration. The ideal candidate should have 2-5+ years of professional experience in Benefits, strong attention to detail, and proficiency in Excel and SQL. HealthJoy offers a comprehensive Total Rewards package, including medical, dental, vision insurance, HSA contribution match, stock options, 401k match, paid parental leave, and flexible PTO.

Software Engineering Manager

Company: Empower

Location: USA

Posted Jun 23, 2024

Empower is a financial technology company that aims to provide fair credit to people worldwide. They offer various financial services, including cash advances, automatic savings, and credit lines. The company is backed by reputable investors and has received recognition for its growth and innovation.

Backend Engineer - Commerce

Company: Whatnot

Location: USA

Posted Jun 23, 2024

Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. The company is committed to its values and operates as a remote-first team across multiple countries. Whatnot innovates in the fast-paced world of live auctions, focusing on community and entertainment. The platform is seeking a backend engineer with a strong systems background, expertise in multiple programming languages, and a growth mindset. The ideal candidate should have 5+ years of experience in high-growth startups, excellent product instincts, and the ability to ship products quickly. The compensation package includes a competitive salary, benefits, and stock options. Whatnot is an Equal Opportunity Employer, valuing diversity and non-discrimination.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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