Competitive Service Jobs in USA

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Looking for Competitive Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the USA area.

Senior Support Manager

Company: LeadSimple Inc.

Location: USA

Posted Jun 24, 2024

LeadSimple, a bootstrapped property management CRM since 2013, is hiring for a Customer Support role in the US. The role involves fostering a customer-centric culture, enhancing customer retention, managing KPIs, collaborating cross-functionally, and maintaining high customer satisfaction. The ideal candidate should embrace learning new technology, communicate crisply, and have at least 3 years of team management and 2-4 years in a Customer Service role. Benefits include 8 company holidays, 6 weeks PTO, volunteer day, birthday lunch, healthcare and WFH allowances, and a mission-driven culture. The company values 'Owning The Outcome' and seeks candidates who can make the right call when the chips are down.

Senior Manager for the Data and Analytics

Company: Wrapbook

Location: USA

Posted Jun 23, 2024

Wrapbook is a smart platform that simplifies production payroll and accounting, connecting teams and providing data-driven insights. They are seeking a Senior Manager for Data and Analytics to lead a team of 2 analysts, focusing on building and maintaining the data stack, fostering an inclusive team environment, and partnering with various departments to leverage data for business growth. Wrapbook offers competitive benefits, including unlimited PTO, remote work options, and a commitment to fostering an inclusive workplace.

Cloud Engineering Manager

Company: Contrast Security

Location: USA

Posted Jun 23, 2024

Contrast Security, a leading provider of runtime security technology, is seeking a Cloud Engineering team leader. The ideal candidate will have a deep technical background, experience in Agile and DevOps best practices, and at least five years in a Cloud Engineer, DevOps, or SRE role. The role involves operating a high-performing team, fostering innovation, and leading incident response. Contrast Security offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Strategic Storyteller

Company: Recidiviz

Location: USA

Posted Jun 23, 2024

Recidiviz is hiring a Strategic Storyteller or Grant Writer for a full-time role with competitive compensation based on location. The role involves creating content to drive sustainable revenue, co-owning a philanthropic pitching strategy, and closing fundraising rounds. The successful candidate will have excellent writing skills, be thoughtful and analytical, and be passionate about the mission of reducing incarceration in the US criminal justice system.

Consumer Service Sales Executive

Company: Power Digital Marketing

Location: USA

Posted Jun 23, 2024

Power Digital is a tech-enabled growth firm offering a wide range of marketing services, including SEO, content marketing, paid media, and more. They are committed to diversity and value their people and culture. The Sales Executive - Consumer Service role involves driving new business sales, developing cross-channel digital strategies, and leveraging their proprietary technology, nova. The ideal candidate should have 5+ years of experience in consumer service sales, a strong digital marketing background, and excellent networking skills. Key performance indicators include hitting monthly GP sales quotas and running discovery calls, nova audits, and proposals. Benefits include a base salary, robust insurance plans, unlimited time off, and opportunities for growth and leadership.

Senior DataOps Engineer I

Company: Aledade

Location: USA

Posted Jun 23, 2024

Aledade, a leading public benefit corporation in healthcare, is seeking a Senior DataOps Engineer to secure their enterprise, cloud-native environments, applications, and data. The role involves working cross-functionally to design, build, and operate security solutions, leveraging data to improve security posture, and leading incident response efforts. The ideal candidate should have a BS/BTech in Computer Science, Information Technology, Cybersecurity, or a related field, with 6+ years of domain experience. Preferred skills include experience with health-tech systems, scripting languages, cloud-native software development, and data security. Aledade offers a comprehensive benefits package, flexible work schedules, and a remote-first culture.

Associate Director, SEO

Company: Eighty Five Sixty, Inc.

Location: USA

Posted Jun 23, 2024

85SIXTY, a US-based digital consultancy, is seeking an Associate Director SEO with 5+ years of agency experience. The role involves managing client portfolios in Travel, Tourism & Hospitality, driving SEO strategies, and collaborating with cross-functional teams. The ideal candidate should have expertise in onpage and offpage SEO, CMS platforms, and advanced SEO trends. Benefits include a competitive salary, comprehensive benefits, and opportunities for professional growth.

VP of People

Company: Upkeep

Location: USA

Posted Jun 23, 2024

UpKeep is a leading cloud-based Asset Operations Management software, recognized as the top Facility Management and Maintenance Management software. The company, founded in 2014, offers mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, and professional services. UpKeep has over 3,000 customers, including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott. The company is a Series B tech startup with 100+ team members across the US, recognized as a 'Best Place to Work' multiple years in a row. UpKeep is seeking an experienced Vice President of People to shape and execute HR strategy, drive organizational effectiveness, and foster a culture of employee engagement, growth, and satisfaction.

Marketing Manager

Company: Infinitus

Location: USA

Posted Jun 23, 2024

Infinitus Systems, a leading AI partner in healthcare, is seeking a B2B marketing professional with 5-8 years of experience. The role involves managing diverse marketing initiatives, including sponsored and hosted events, executive speaking opportunities, webinars, and email marketing. The ideal candidate is data-driven, creative, tech-savvy, and has experience with marketing automation tools. The position offers the opportunity to make an impact at a well-funded company, collaborate with a talented team, and work in a fully remote environment. A competitive salary and benefits package are provided.

Director, Product Engineering

Company: Tenableinc

Location: USA

Posted Jun 23, 2024

Tenable, a leading Exposure Management company, is seeking a Director of Engineering for its Vulnerability Management product development team. The ideal candidate will have extensive experience in software engineering, leadership, and managing SaaS commercial products in large distributed environments. They should possess strong communication skills, a proven track record of attracting and retaining top engineering talent, and experience in containerized distributed systems environments. The role involves driving core product developments, collaborating with various teams, and promoting a culture of belonging, respect, and excellence.

Customer Success Manager, Commercial

Company: Material Security

Location: USA

Posted Jun 23, 2024

Material Security is looking for a Customer Success Manager to manage commercial accounts, collaborate with teams, and drive customer adoption and retention. The role requires technical expertise, excellent communication skills, and experience in customer success.

Research Manager, Foundation Models

Company: Runway ML

Location: USA

Posted Jun 23, 2024

Runway is a research company specializing in multi-modal AI systems for content creation. They are seeking a Research Manager with 4+ years of industry experience in computer vision to lead and grow their applied ML research team. The role involves working with a world-class engineering and research team, coordinating with the product team, and translating product objectives into technical strategies. The company values diversity and pay equity, offering a salary range of $360,000-$415,000.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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