Competitive Service Jobs in USA

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Looking for Competitive Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the USA area.

Research Advisor

Company: dscout

Location: USA

Posted Jun 23, 2024

dscout is a company that partners with human-centric organizations to help build products for the right people. They are looking for a Research Advisor to join their growing Customer Experience and Research team. The role involves working with clients to design, recruit, and field research projects, and requires strong communication and problem-solving skills.

Technical Program Manager 6 - Messaging

Company: Netflix

Location: USA

Posted Jun 23, 2024

Netflix is seeking a Technical Program Manager to lead the evolution of its messaging systems across all devices. The role involves collaborating with various departments, managing stakeholders, and driving the execution of messaging initiatives. The ideal candidate should have a passion for clarity, strong communication skills, and at least 8 years of experience in product management, technical program management, software engineering, or leading software development projects. Desired skills include systems design, low-latency streaming expertise, and project management abilities. Netflix offers competitive compensation, comprehensive benefits, and a unique culture.

Senior Manager, Enterprise Customer Success

Company: Muck Rack

Location: USA

Posted Jun 23, 2024

The Senior Manager for Enterprise Customer Success will lead a team to drive growth, ensure renewals, and enhance operational efficiency within Muck Rack's enterprise customer segment. Key responsibilities include attracting, hiring, coaching, and retaining top Customer Success Managers, assessing churn risk, achieving revenue goals, managing the customer lifecycle, and collaborating with internal stakeholders. Success will be measured by net and gross revenue retention, ACV growth, employee retention, policy implementation, and customer health. The ideal candidate has 6+ years of B2B SaaS experience, people management skills, and a proven track record of meeting revenue goals. They should possess strong communication, problem-solving, and analytical skills, with experience in enterprise accounts and customer health. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, peer interviews, a take-home assignment, and final calls with executive team members. The base salary for this role in the US is between $145,000 and $150,000 with OTE of $190,000+. The company takes a geo-neutral approach to compensation within the US.

Principal Project Manager - Contact Center Solutions (Genesys)

Company: TTEC Digital

Location: USA

Posted Jun 23, 2024

The job posting is for a Project Manager position at TTEC Digital, a company that pioneers engagement and growth solutions. The role involves managing large projects, leading teams, and providing technical expertise to clients. The company offers a range of benefits and has been recognized as a great place to work.

Software Engineer, Deployment Experience

Company: Vercel

Location: USA

Posted Jun 23, 2024

Vercel is seeking a software engineer with 6+ years of experience in building and operating distributed systems. The role involves developing web applications and build systems for the Vercel Dashboard, managing environment variables, project settings, domains, and checks. The candidate will work on the Deployment Pipeline and Git Integrations, focusing on writing clear, tested, and modifiable software. The team values remote work, clear communication, and continuous learning. The role offers a competitive compensation package, inclusive healthcare, mentorship, flexible time off, and a remote-friendly environment. Vercel is committed to fostering an inclusive community.

Sr. Manager Finance, PWI (CFO for PWI, US Entity)

Company: Kraken

Location: USA

Posted Jun 23, 2024

Kraken, a mission-focused company rooted in crypto values, is seeking a Chief Financial Officer (CFO) for its US money services business. The CFO will be responsible for the US business's financial regulatory obligations, partnering with globally shared service departments, and driving the development of financial reporting and compliance teams. The role requires expert level financial analysis, strong understanding of financial regulatory requirements, and 8-12 years of experience. Passion or growing intrigue for cryptocurrency adoption is preferred. Kraken is committed to industry-leading security, crypto education, and world-class client support.

Technical Account Manager

Company: Teleport

Location: USA

Posted Jun 23, 2024

Teleport, a leading company in Identity-Native Infrastructure Access Management, is revolutionizing the way companies protect their critical computing infrastructure. By replacing outdated access solutions with secure identity-based access, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure. The company has gained recognition from leading companies and has recently raised $110M at a $1.1B valuation. As a Technical Account Manager (TAM), you will drive full adoption and expansion with key customers, providing client relationship management, technical expertise, project management, and issue resolution. The role requires 4+ years of experience in customer-facing software roles, Linux administration skills, hands-on experience with major public cloud providers, a strong understanding of Kubernetes, and exceptional software troubleshooting skills. The TAM will maintain strong relationships with key client stakeholders, provide technical guidance, and collaborate with internal teams to deliver integrated solutions and drive customer satisfaction.

Product Manager

Company: Syndigo

Location: USA

Posted Jun 23, 2024

The text describes a Product Owner role for Syndigo's Digital Shelf and eCommerce Analytics product line. The role involves managing all aspects of the solution, focusing on integrating actionable insights into user workflows. The Product Owner will collaborate with various departments, contribute to revenue growth, improve client satisfaction, and execute the product roadmap. Key responsibilities include client/user research, market research, roadmap planning, design and development, SDLC management, product health, product launches, commercial support, and thought leadership. The ideal candidate should have 4+ years of product management experience, a degree in a relevant field, domain knowledge in eCommerce Analytics, a data-driven mindset, and proficiency in Agile frameworks and tools like Jira, Confluence, Excel, and PowerPoint.

GTM Finance and Compensation Analyst

Company: Muck Rack

Location: USA

Posted Jun 23, 2024

Muck Rack is seeking a strategic and hands-on GTM Finance & Compensation Analyst to join their team. The role involves administering the Revenue Compensation Program, processing and analyzing commissions, and optimizing incentive programs. The ideal candidate should have 3-5 years of experience in a SAAS company, preferably in a Sales Analyst role, with a strong understanding of sales incentives administrative processes and experience with ICM tools. Excellent communication skills, problem-solving abilities, and proficiency in Google Suite are required. The interview process includes a Talent Team interview, a 1-hour Zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The starting salary for this role is between $95,000 and $120,000+, depending on skills and experience.

Senior Account Executive, Ecommerce

Company: Mercury

Location: USA

Posted Jun 23, 2024

Mercury, a fintech company, is seeking an experienced eCommerce Sales professional to grow its customer base. The role involves prospecting, qualifying, and closing opportunities on banking and capital products. The ideal candidate should have 3+ years of sales experience, a deep understanding of eCommerce and capital products, and existing relationships with eCommerce founders. The role offers a competitive salary and equity package, with ranges varying based on location. Mercury is committed to fair hiring practices and uses Covey for its hiring process.

Presentation Designer

Company: Crosslake Technologies LLC

Location: USA

Posted Jun 23, 2024

Crosslake is a firm that supports changemakers in creating and managing better technology. They are seeking a Business Communications Designer to contribute to client-facing deliverables, ensuring professional and polished materials. The role involves working closely with consulting teams, editing and designing documents, and managing multiple projects. The ideal candidate should have advanced skills in PowerPoint and Word design, 3+ years of professional experience, proficiency in Adobe Creative Cloud, and excellent communication skills.

Senior Mobile Engineer - iOS

Company: Zepz

Location: USA

Posted Jun 23, 2024

Zepz is seeking an experienced remote Senior iOS Engineer to join one of their Sendwave experience teams. The role involves working closely with product and design to fix user problems and A/B test interface changes. The ideal candidate should have extensive professional experience as a full stack or mobile engineer, significant experience with iOS, and be comfortable with Android or Python. The tech stack includes Swift, RxSwift, Realm DB, SwiftUI, UIKit, Kotlin, Room DB, Jetpack Compose, View-based UI, Python, GCP, Bitrise, CircleCI, Kubernetes, Terraform, API Gateway, and Service Mesh Architecture. Zepz Engineers are trusted to write great code, help shape what they build, influence technology evolution, own delivery, grow together, share knowledge, and enjoy a broad scope and impact.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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