Continuous Improvement Jobs in Atlanta, GA

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BCP Program Senior Project Support Specialist

Company: Cox Communications, Inc.

Location: Atlanta, GA

Posted Mar 11, 2024

Company Cox Communications Inc Job Family Group Business Operations Job Profile Sr Project Support Specialist Management Level Individual Contributor Flexible Work Option Hybrid Ability to work remotely part of the week Travel Yes 5 of the time Work Shift Day Compensation Hourly base pay rate is $2558 $3837hour The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidates knowledge skills and abilities Position may be eligible for additional compensation that may include commission annual monthly etc andor an incentive program Job Description Role Summary Cox Communications Inc maintains a world class Business Continuity Program BCP Our goals are to ensure the safety of our employees and their families provide our customers with the communications services they rely on and to support the communities where we operate during emergency situations The BCP Program Project Support Specialist will play a key role to further improve our BCP capabilities This will be achieved by supporting field and Atlanta employees involved with BCP plan development plan execution plan maintenance training of employees assigned with BCP tasks and in a time of need support BCP teams with recovery and restoration activities During oncall rotations and active Business Continuity Planning BCP events this role requires availability outside standard business hours potentially including weekends and company holidays Furthermore this role may entail continuous engagement during both natural and humanmade crisis situations Primary Responsibilities and Essential Functions <ul><li>Supports updating checklists preseason preevent preparation and response and all supporting documentation for Business Continuity Plans BCP plans<li> <li>Supports the launch of seasonal planning checklists to the regional marketsareas and certifies completion by established target dates<li> <li>Promotes best practice sharing throughout the CCI BCP plans administers the standardized BCP plan and processes to support adherence to ISO 22301<li> <li>Supports the delivery of training on our BCP process and tools to CCI employees new to business continuity and refresher training to existing BCP team members as requested<li> <li>Enrolls BCP team members in BCP website and tools Administers GETS and WPS accounts for all CCI locations AlertMedia for all CCI locations and weather vendor tool for all CCI locations<li> <li>Supports the creation distribution and audit aspects around BCP plans and tools to ensure compliance with ISO 22301 SOC II HIPAA Etc<li> <li>Participates in assigned shared tasks when BCP preparation or response is required Collective team responsibilities may include but are not limited to the following scheduling of conference calls and the launch of checklists to the teams may be responsible for executing on actions as part of a response<li> <li>Provides collaborative input as team member in the development of BCP exercise and cofacilitation of exercises<li> <li>Supports initiatives to maintain and grow relationships with emergency management agencies Public ServiceUtilities Commissions and electrical utilities<li> <li>Supports the coordination of various activities with other Cox divisions newly added Lines of Business to company portfolio and works closely with CEI Corporate Security<li> <li>Acts in support of change across all CCI Regions This may include but not be limited deployment of new BCP tools revised processes or revised procedures<li> <li>Supports collaboration with a diverse range of functional boundary partners across various business areas and echelons Demonstrates ability to standardize processes or reduce transactions around specific tasksfunctions<li> <li>Upon completion of training this position will assume oncall responsibilities one week per month Under the guidance of BCP leadership responsibilities during this week include preparation and communication of threat monitoring intelligence and serving as the initial point of contact for potential BCP events occurring during that week<li> <li>Due to the level of sensitive information this position will be exposed to the candidate will be required to complete an NDA or applicable documentationform at time of hire<li> <li>1 to 5 travel may be required<li> <ul>Qualifications Skills and Requirements Minimum <ul><li>High School DiplomaGED and 5 years experience in a related field The right candidate could also have a different combination such as any level degreecertification beyond a HS diplomaGED in a related discipline and 3 years experience or 7 years experience in a related field<li> <li>Requires strong working knowledge of Office 365 Suite of tools SharePoint Administration and Outlook Distribution group creationmaintenance<li> <li>Basic knowledge of Adobe PDF<li> <li>Excellent interpersonal leadership presentation and collaborative skills to work effectively with teams throughout organization<li> <li>Must be flexible for emergency response activities as needed<li> <li>Valid drivers license with an acceptable driving history<li> <li>Infrequent travel between locations within region as well as other Cox locations across country as needed<li> <li>Ability to work independently or as part of a team<li> <li>Ability to conduct virtual or inperson meetings with audiences up to 500 employees<li> <li>Capacity to learn and grow into more strategic level roles that will help progress the program CCIs BCP program<li> <li>Excellent organizational and problemsolving skills<li> <ul>Preferred <ul><li>BSBA degree in related discipline strongly desired<li> <li>2 or more years of experience in a management role preferred<li> <li>Previous experience in managing situations of crisis or high stress and uncertainty<li> <li>Knowledge of telecommunications systems technology<li> <li>Knowledge of GIS systems andor technology<li> <li>Knowledge of Emergency Management operating principles NIMS and Incident Command System<li> <li>Knowledge of safety and risk management techniques<li> <li>Demonstrated experience with content management systems<li> <li>Knowledge of telecommunications system operations<li> <li>Industry certification in Business Continuity or actively working toward certification<li> <li>Knowledge of ISO 22301 Standard on Business Continuity<li> <li>Prior experience communicating threats with focus on writtengraphic components<li> <li>Prior experience with Microsoft Power Platform suite of tools<li> <li>Prior experience using AlertMedia or other mass communication tools<li> <li>Prior experience using GETSWPS or related<li> <li>Prior experience using Telecommunications Service Priority<li> <li>Prior experience working with external 3rd parties that provide services to Cox<li> <li>Prior experience with project management or related tasks<li> <li>Specialty knowledge or experience in any of the following <ul><li>Environmental Health and Safety<li> <li>Emergency Management<li> <li>DOT guidelines<li> <li>EnvironmentalIndustrial Hygiene<li> <li>Systems Technology<li> <li>Customer Service<li> <ul><li> <ul>Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave parental leave and COVID19 vaccination leave About Us Cox Communications is all about creating moments of real human connection and for employees thats true both in the workplace and in the problems we solve for customers From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online were creating a world that is smarter and more connected Benefits of working at Cox may include health care insurance medical dental vision retirement planning 401k and paid days off sick leave parental leave flexible vacationwellness days andor PTO For more details on what benefits you may be offered visit our benefits page Cox is an Equal Employment Opportunity employer All qualified applicantsemployees will receive consideration for employment without regard to that individuals age race color religion or creed national origin or ancestry sex including pregnancy sexual orientation gender gender identity physical or mental disability veteran status genetic information ethnicity citizenship or any other characteristic protected by law Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability unless such accommodations would cause an undue hardship

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Partner Support Manager I

Company: Promethean

Location: Atlanta, GA

Posted Mar 11, 2024

At Promethean Were on a mission to transform the way people learn and collaborate around the world For over 25 years weve been empowering educators innovators and business leaders with our awardwinning interactive displays and software solutions that transform learning and workspaces into connected creative environments Our company is rooted in our values igniting a culture that fosters collaboration and innovation as well as promoting an inclusive environment As a global leader in edtech we are also passionate about four key areas where we can make a difference growing access to technology for underserved communities encouraging our employees to take an active role in improving our world promoting diversity and inclusion and reducing our carbon footprint Discover more about our corporate social responsibility initiatives As a member of TeamPromethean youll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day If youre passionate about education collaboration and making a positive global impact we want to hear from you Join us on our mission to transform the world one student one teacher and one community at a time The Partner Support role is to manage the assigned partners and service providers to deliver a bestinclass post sales customer service This role will be responsible for ensuring the partners and service providers are trained appropriately on all aspects of post sales support and warranty processes and adhere to Promethean processes and agreed service levels as if they were Promethean Job Duties and Responsibilities <ul><li>Manage the assigned region Support and Service Providers by ensuring<li> Product Service Providers are customer focused and deliver quality services at competitive pricing On Site Service Providers are customer focused and deliver quality services at competitive pricing Channel Distributors and Resellers partners deliver quality services to end customers through continuous monitoring In field reactive Product support and Investigation in region Continual monitoring and evaluation of our service providers and services for performance and cost efficiencies Coordinate all required product and process training for installation and service on new products or new partners <li>Ensure excellent customer service of Service Providers by constantly reviewing processes for continuous improvement<li> <li>Ensure each team member works collaboratively with its region cross functional teams with instructional media creation event support and installations<li> <li>Ensure each team member works collaboratively and communicate effectively with its region cross functional teams on escalated service issues to successful resolution<li> <li>Assist and coordinate chargeable repairs in region with service providers<li> <ul>Job Skills and Qualifications <ul><li> 23+ years experience in Hardware Support and Services management<li> <li>23+ years experience of electronic products<li> <li>23+ years experience of onsite and workshop electronic hardware repair practices and processes<li> <li>Excellent communication skills verbal amp written<li> <li>Mechanical or electrical engineering degree or certification<li> <li>Project Management qualification and experience an advantage<li> <li>Ability to demonstrate competent technical knowledge and aptitude to perform all business operational support tasks <li> <li>Knowledge of health amp safety activities risk assessments and method statements<li> <li>Be able to demonstrate Strong leadership selfmotivated and innovative approach to continuous development<li> <li>Experience of report generation Cognos and Microsoft packages essential BI tools an advantage<li> <li>Knowledge of Salesforcecom preferred<li> <li>Travel is required <li> <li>Tuesdays amp Wednesdays in office Alpharetta location <li> <ul> Base Range $64400 $78700 + Bonus Eligible Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work Our benefits include Medical Dental and Vision Insurance Spending Accounts FSA and HSA Disability Programs 401k Retirement Plan with Matching Generous PTO and Holidays Parental Leave Programs with Child Care Subsidy Paid Volunteer Time Off WellBeing Programs For example companywide health challenges And more Promethean is honored to be an equal opportunity workplace We realize that by creating teams rich in diverse thoughts and experiences our people company and customers are free to thrive We are committed to providing equal employment opportunities regardless of race color national origin religion creed genetic information sex including pregnancy sexual orientation or gender identity age marital status disability military or veteran status or any other protected classifications or characteristics under applicable local laws In addition Promethean values privacy and the protection of personal information For information regarding personal information we collect and our use of such data please see our privacy policy httpsbitly2I83hwP Please contact recruitingprometheanworldcom if you have an accessibility request at any point during the hiring process Promethean EdTechJobs

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VP, Customer Activation Leader

Company: Synchrony

Location: Atlanta, GA

Posted Mar 11, 2024

Job ID E2401047 Job Description Role SummaryPurpose The VP Customer Communication Solutions is responsible for the strategy vision and roadmap for customer communications including billing statements letters and card packages across all Synchrony business lines and portfolios This role leads crosscompany Agile teams managing feature and story development prioritization and backlog management and release cycles tied to the development and execution of customer communications including billing statements You will guide efforts related to new capabilities and endeavors and provide a unified implementation vision for next generation payment and billing vehicles This role leads a team of solution architects and project managers who manage the content of communications both paper and digital for billing statements letters and card packages delivering ~700MM pieces annually across multiple software platforms while adhering to all regulatory and compliance mandates including transaction billing finance charge and fee calculation and card and billing display requirements You will work with stakeholders Marketing Client Development Technology Product and Business Operations and other functions and suppliers across the company on growth initiatives shepherding initiatives manifesting in customer communication collateral payment product options promotional transaction products loyalty and rewards products and other 3rd party product offers Were proud to offer you choice and flexibility You have the option to be remote and work from home or come into one of our offices This position is currently remote and can require working at a Synchrony or supplier site for team meetings planning sessions and culture events Essential Responsibilities This role requires several unique skill sets knowledge of Fiserv First Data andor other card issuing platforms knowledge of software development methodologies such as AgileSDLC amp knowledge of credit billing regulatory mandates In this role this individual will <ul><li>Engage develop retain and lead a high performing team of contentprocessing channel architects in their efforts to launch customer communication initiatives<li> <li>Lead Agile teams in developing customer communications software design with an adherence to execution processes from inception thru design testing validation and launch with a focus on quality and regulatory standards<li> <li>Provide enterprisewide planning staffing and capacity strategies for customer communication initiatives optimize and standardize features and functionality across the enterprise with a focus on efficiency and Synchrony growth targets provide tools and strategies for managing Agile backlog and prioritization develop consistent and repeated communications related to customer communications delivery<li> <li>Ensure all regulatory and compliance requirements for all customer communication platforms develop and maintain standard processes and operational documentation with full incorporation of compliance amp regulatory requirements develop build and drive process simplicity amp innovation efforts to match evolving client business and compliance requirements<li> <li>Drive channel innovation with team cross functional stakeholders and suppliers investigate and champion pilot strategies for next generation customer communication vehicles unify and guide receivables platform product strategies<li> <ul>QualificationsRequirements <ul><li>Bachelors Degree or in lieu of degree high school diplomaGED and 10 years experience in Marketing Operations card processingplatform experience<li> <li>7 years experience with card platforms such as Fiserv First Data TSYS etc and general card service touch points to include can be concurrent<li> <li>5 years experience with crossfunctional project management driving change and innovation within a large and diverse organization<li> <li>5 years experience problem solving and developing a range of solutions to close business gaps<li> <li>5 years experience managing technically oriented direct reports andor selfdirected talent<li> <li>3 years experience with credit billing regulatory mandates<li> <li>Ability to travel as needed up to 20<li> <ul>Desired Characteristics <ul><li>Proven experience in team leadership business performance and results<li> <li>Proven experience in developing and leading team in testing amp validation methodologies<li> <li>Strong knowledge of credit card marketing processes<li> <li>Ability to translate technical information and simplify complex ideas to stakeholders<li> <li>Knowledge of applicable bankcard laws regulations and operating instructions<li> <li>Experience in planning toolsmethodologies supply chain inventory planning capacity management<li> <li>Experience in maintaining customerclient relationships<li> <li>Proven organizationaltime management skills<li> <li>High energy and selfmotivated<li> <li>PMP Agile Scrum certification<li> <ul>GradeLevel 13 The salary range for this position is 13000000 21000000 USD Annual and is eligible for an annual bonus based on individual and company performance Actual compensation offered within the posted salary range will be based upon work experience skill level or knowledge Salaries are adjusted according to market in CA NY Metro and Seattle Eligibility Requirements <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status Our Commitment When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status Reasonable Accommodation Notice <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul>Job Family Group Marketing

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Data Engineer II

Company: LexisNexis Risk Solutions

Location: Atlanta, GA

Posted Mar 11, 2024

Data Engineer II Are you a customer centric and data driven individual Are you a highly skilled data engineer looking to drive innovation About the Business LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency We use the power of data and advanced analytics to help our customers make better timelier decisions By bringing clarity to information we ultimately help make communities safer insurance rates more accurate commerce more transparent business decisions easier and processes more efficient You can learn more about LexisNexis Risk at the link below httpsrisklexisnexiscom About our Team This 7 person team drives Data Solutions across multiple lines of business We use an advanced Tech stack to drive progress About the Role This position performs moderate research design and data engineering assignments within a specific engineering functional area or product line Responsibilities <ul><li>Owning specific set or group of data transfers in various capacities including collection setup data transfer setup contributorcustomer setup Overseeing specific database management ensuring structure and dataflow adheres to department standards<li> <li>Performing daily data loads ensuring recurring updates are logged and tracked Utilizing various data workflow management and analysis tools<li> <li>Producing code that is efficient repeatable and adherent to best practices such as naming conventions encapsulation Participating in process improvement and compliance to successfully and consistently deliver high quality services on time and to specification<li> <li>Writing and reviewing portions of detailed specifications for the development of data components of moderate complexity Complete simple data engineering bug fixes and resolve technical issues as necessary<li> <li>Working closely with other engineering team members to understand data and translate requirements Operating in various development environments Agile Waterfall etc while collaborating with key stakeholders<li> <ul>Requirements <ul><li>Have the ability to work with simple and complex data<li> <li>models Be Proficiency in development languages including but not limited to JavaJ2EE JavaScript JSP CC++ HTML XML SQL Windows Unix Net HPCC<li> <li>Demonstrate knowledge of data manipulation languages Currently using PysparkSpark<li> <li>Experience with file management skills and logic Familiarity of Industry best practices Code coverage<li> <li>Have extensive knowledge of software development methodologies eg Agile Waterfall<li> <li>Possess extensive Data Driven problem solving skills Able to use those skills to drove solutions<li> <ul>Learn more about the LexisNexis Risk team and how we work here Salary Range To be added when data can be disclosed

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AVP, API Principal Software Engineer

Company: Synchrony

Location: Atlanta, GA

Posted Mar 11, 2024

Job ID E2400970 Job Description Role SummaryPurpose The Assistant Vice President Principal Software Engineer craves working in a handson system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications To be successful in this role deep expertise in solution and eventdriven architecture microservice architecture cloud technologies and the ability to influence and lead a team are musts This AVP will lead the development and the life cycle management of our consumer bank acquisition and servicing application by creating and developing thoughtful solutions to anticipate bugs and maintain operational excellence In short you would be one of our technical experts and team leaders Were proud to offer you choice and flexibility You have the option to be remote and work from home or come into one of our offices You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings training and culture events Essential Responsibilities <ul><li>Influence many agile development teams through all phases of the Agile development life cycle through SAFe<li> <li>Implement new technologies and assist developers as they migrate to new technologies<li> <li>Architect applications across the full stack experience in PCF Cloud Native Application Architecture Microservices ecosystem J2EE Spring Java and RESTful APIs are a must<li> <li>Design data models to support complex business processes<li> <li>Drive a CICD strategy using our Jenkins Bitbucket and uDeploy stack<li> <li>Influence and collaborate with software developers UX designers product managers application architects and customer application experts to create amazing apps<li> <li>Mentor and influence all levels of the team in this role you will have the opportunity to influence up and down the chain of command<li> <li>Ensure compliance with architecture security and technology standards set by Synchrony<li> <li>Assist in crafting and maintaining the future state technology architectural strategy along with our application modernization and migration roadmap<li> <li>Participate in Agile scrums consisting of crossfunctional teams<li> <li>Lead Agile sprints as the technical expert including sprint planning daily standups backlog grooming sessions and sprint reviews<li> <li>Ensure application code quality through development test and QA<li> <li>Participate in addressing root cause analyses incident reports and provide direction in problem resolution<li> <li>Ability to analyze production defects troubleshoot systems identify root cause and implement fixes<li> <li>Passionate about the latest technologies opensource projects and languages<li> <li>Provide 24x7 oncall support periodically throughout the year<li> <li>Identify ways to increase efficiency and improve system performance<li> <li>Work with third party vendors to develop software andor integrate their software into the companys products<li> <li>Perform other duties andor special projects as assigned<li> <ul> QualificationsRequirements <ul><li>Bachelors degree and a minimum 5 years of experience with software engineering OR in lieu of degree High School DiplomaGED 7 years of experience with software engineering<li> <li>Minimum 5 years of application development experience<li> <li>Spring Boot and Spring Cloud development background<li> <li>Critical Thinking creativity and problemsolving skills<li> <ul> Desired Characteristics <ul><li>Experience building and consuming web services via SOAP and REST<li> <li>Expertise with continuous integration environments<li> <li>Experience with writing unit integration and UI test cases<li> <li>Deep experience with responsive web design principles and cross device support<li> <li>Strong experience with Pivotal Cloud Foundry<li> <li>Knowledge in using Splunk for production support<li> <li>Experience with Database Architecture Modeling and familiarity with MySQL amp SQL<li> <li>Familiarity with JSON REST and XML based web services<li> <li>Working knowledge of the overall mobile industry<li> <li>Excellence in technical communication with technical and nontechnical peers<li> <li>Strong crossfunctional team player with the ability to work seamlessly across a matrix organization and partner with global development companies<li> <li>Desire to work in a dynamic fast paced environment<li> <li>Experience developing and supporting financialbanking applications<li> <li>Excellent interpersonal skills with ability to influence clients team members management and external groups<li> <li>Excellent attention to detail in a team environment<li> <li>Strong oral and written communication analytical and problemsolving skills<li> <li>Ability to analyze use structured problem solving and available tools to troubleshoot systems identify root cause action plans impact and resolution options<li> <ul>GradeLevel 11 The salary range for this position is 9000000 15500000 USD Annual and is eligible for an annual bonus based on individual and company performance Actual compensation offered within the posted salary range will be based upon work experience skill level or knowledge Salaries are adjusted according to market in CA NY Metro and Seattle Eligibility Requirements <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status Our Commitment When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status Reasonable Accommodation Notice <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul>Job Family Group Information Technology

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Organizational Development Specialist- Atlanta- Hybrid

Company: HD Supply

Location: Atlanta, GA

Posted Mar 11, 2024

<ul><li>Responsible for supporting the design delivery and evaluation of programmatic organizational development initiatives across the enterprise Provide thought partnership and guidance to HR Business Partners HR and Business leaders regarding organizational development best practices organizational design theory leadership practices performance improvement change management associate listening and communications<li> <li>Solution oriented problemsolver<li> <li>Ability to provide consultative guidance to key partners and leaders<li> <li>Willingness to learn Organizational Design principles<li> <ul>Job Summary Responsible for partnering with OD Consultants to support the design delivery and evaluation of programmatic organizational development initiatives for specific business units Provide thought partnership and guidance to OD Consultants and HR business partners regarding training and organizational development best practices instructional design principles organizational design theory leadership practices performance improvement change management and communication Major Tasks Responsibilities and Key Accountabilities <ul><li>Drives organizational design and redesign work including conducting current state assessments creation of design principles and structural designs based on best practices and industry benchmarking providing guidance to internal partners on talent assessment and identification partnering on change management and communication planning and providing advisement and guidance during execution<li> <li>Partners with HR business partners to assess design and implement organizational effectiveness OE strategies and tools to ensure strong business focused programs that support and enhance the business<li> <li>Develops solutions tools and training necessary to deliver bestpractice leadership teambuilding initiatives associate listening initiatives and processes change management initiatives and other organizational development initiatives<li> <li>Ensures processes are streamlined efficient and meet business needs Supports implementation of business initiatives<li> <li>Procures necessary toolsresources to support overall service requirements Diagnoses potential organizational problem areas using talent analytics data and other sources of data input Makes recommendations on solutions and interventions based on analysis<li> <li>Partners with stakeholders to create project timelines and deadlines<li> <li>Develops and monitors project plans Prepares reports on project plans milestones metrics and budgets to track progress and effectiveness of all programs<li> <ul>Nature and Scope <ul><li>Demonstrates skill in data analysis techniques by resolving missingincomplete information and inconsistenciesanomalies in more complex researchdata<li> <li>Nature of work requires increasing independence receives guidance only on unusual complex problems or issues Work review typically involves periodic review of output by a supervisor andor direct customers of the process<li> <li>May provide general guidancedirection to or train junior level support or professional personnel<li> <ul>Work Environment <ul><li>Located in a comfortable indoor area Any unpleasant conditions would be infrequent and not objectionable<li> <li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about On rare occasions there may be a need to move or lift light articles<li> <li>Typically requires overnight travel less than 10 of the time<li> <ul>Education and Experience <ul><li>Typically requires BSBA in a related discipline Generally 25 years of experience in a related field OR MSMA and generally 24 years of experience in a related field Certification is required in some areas<li> <ul>Our Goals for Diversity Equity and Inclusion We are committed to creating a culture that promotes equity respect and advocacy for every HD Supply associate We value the diversity of our people Equal Employment Opportunity HD Supply is an Equal OpportunityAffirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status

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HR Payroll Administrator

Company: Ameris Bank

Location: Atlanta, GA

Posted Mar 10, 2024

Ameris Bank is a purposedriven company dedicated to bringing financial peace of mind to communities one person at a time Whether a customer wants to grow their business buy a home or feel confident in their retirement plan they have a partner in Ameris Bank We serve customers in our locations across the Southeast MidAtlantic and nationwide through our extensive digital offerings and mobile app Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity At Ameris youll find teammates who are inclusive collaborative problemsolvers who go the extra mile to support one another and to meet every customers needs When teammates are empowered and bring their diverse perspectives to the table we create the best possible outcomes for our customers At Ameris we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate Responsible for the preparation and processing of all payroll for the Bank Tasks include but are not limited to maintaining andor updating necessary earnings deductions and taxes reviewing timesheets making necessary payroll edits ensuring accuracy in processing corrections and validating and reconciling the general ledger Performs other projects and duties as assigned Essential Functions Duties and Responsibilities <ul><li>Payroll Management <ul><li>Administers all payroll functions daily<li> <li>Provide oversight for employee record changes<li> <li>Manages and verifies tax calculations for employees based on lived inworked in states<li> <li>Resolve outstanding items in payroll liability accounts<li> <li>Oversee setupdisbursement for involuntary deductions garnishments daily<li> <li>Data entry of employee changesnew hiresterminations<li> <li>Provides training to other members on the team as well as completes cross training within the payroll department for backup purposes<li> <ul><li> <ul><ul><li>Payroll Compliance <ul><li>Oversee and file all payroll tax reports W2s 941s State forms quarterly or as needed<li> <li>Handle new state applications<li> <li>Manage internal and external audit requests<li> <li>Ensure timely submission of required Federal State and Workers Compensation reports<li> <li>Process and track garnishments and other deductions<li> <li>Auditing edit process and distribute reports received from each processing period<li> <li>Processing of payroll 24 times per year in addition to off cycle payrolls needed<li> <li>Processtrack 401k uploads to vendor working closely with 401k advisors and consultants<li> <li>Process annual deduction change file in addition to adjustments needed for payroll as well as weekly deduction file uploaded for ESPP 401K and other deduction changes<li> <li>Troubleshoot issues within the payroll system including on the supervisor level<li> <li>Process bonus runs for incentives as needed<li> <li>Process commission payments bimonthly or as needed<li> <li>Assist with the open enrollment process for welfare benefits<li> <li>Communicate with all employees on payroll processes and procedures<li> <li>Createinterpret reports for coordinators and management<li> <li>Createconduct training for coordinatorsemployees on system processes<li> <li>Create journal entries for payroll taxescoordinate all tax processes with the payroll provider<li> <li>Tax inquiry research<li> <li>Coordinate completion of surveys from OSHA DOL etc<li> <li>Determine best practicesprocesses to maximize the use of the system<li> <li>Manage system maintenanceupgrades<li> <li>Handle yearend processes to include edits W2s address amp SS verification etc<li> <ul><li> <ul><ul><li>Employee Terminations <ul><li>Works closely with other HR amp Payroll team members to ensure final payment to the employee and termination of any loans etc<li> <li>Works closely with the HR amp benefits team to coordinate termination of all welfare benefits<li> <ul><li> <li>Employee Onboarding <ul><li>Ensures new hire employees are paid accurately and on time<li> <ul><li> <ul><ul><li>Employee Issues Relating to Payroll <ul><li>Must be familiar with and able to communicate policies and procedures to coordinators and employees working closely with all levels of management<li> <li>General Working Knowledge of <ul><li>Workers Comp<li> <li>Benefits amp Deductions<li> <li>FMLA<li> <li>ADA<li> <li>FLSA<li> <li>HR and Payroll Policies and Procedures<li> <ul><li> <ul><li> <ul>Required Knowledge Skills and Competencies <ul><li>Proven experience in HR benefits and payroll administration including indepth knowledge of payroll regulations compliance and HR functions<li> <li>Strong analytical and problemsolving skills<li> <li>Excellent communication and interpersonal abilities<li> <li>Proficient in relevant payroll and HR software UKG Pro Workday and tools<li> <li>Demonstrated ability to multitask and strong organization skills<li> <li>Proficiency in Microsoft Word Excel and PowerPoint<li> <li>CPP certification is preferred<li> <li>HRCI certification as a PHR or SPHR is preferred<li> <li>Detailorientated<li> <li>Ability to meet deadlines<li> <li>Strong mathematical and accounting skills<li> <ul>Industry and Work Experience <ul><li>6+ years of experience in payroll required<li> <li>Previous experience in banking preferred including with taxes benefits and payroll functions<li> <li>Working knowledge of state and federal employment law preferred<li> <ul>Academic <ul><li>High school diploma or GED required<li> <li>Bachelors degree in human resources business or another related field preferred<li> <ul>Benefits Available to Employees Ameris Bank provides a comprehensive employee benefit package to all eligible employees <ul><li>Medical Dental and Vision Insurance <ul><li>Ameris Bank absorbs a major portion of the cost of healthcare You become eligible for coverage on the first of the month following 30 days of employment<li> <ul><li> <li>Life Insurance provided at no additional cost to employees<li> <li>Accidental Death amp Dismemberment Coverage<li> <li>LongTerm Disability Coverage<li> <li>Paid Sick and Vacation Leave<li> <li>11 Holidays<li> <li>VolunteerService Day<li> <li>Employee Stock Purchase Plan<li> <li>401k Retirement Plan<li> <li>Ameris Bank matches 50 of your first 8 of contributions to the plan<li> <li>Flexible Spending Accounts<li> <li>Health Savings Account<li> <li>Health Reimbursement Arrangement<li> <li>Supplemental Life amp Other Insurance Plans<li> <li>Identity Theft Protection<li> <li>Pet Insurance<li> <li>Legal Insurance<li> <li>Employee Assistance Program<li> <li>Employee Advocacy Program <li> <li>Tickets at Work Entertainment discounts for Ameris Bank Employees<li> <li>Wellness Discounts for Medical Premiums and Other Rewards <li> <li>Employee Referral Incentive<li> <li>Education Assistance<li> <li>Employee Resource Groups <li> <ul>Banking Advantages for Employees In addition to a wide array of benefits Ameris Bank employees are also eligible for special bank services <ul><li>Free Interest Checking<li> <li>Free Safe Deposit Box<li> <li>Free Money Orders Travelers Checks and Cashier Checks<li> <li>Discount on Mortgage Origination Fee<li> <li>Free Online Banking and Free Unlimited Online Bill Payment<li> <li>Employee Banking Perks<li> <ul>Disclaimer The above job description is meant to describe the general nature and level of work being performed it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60135c

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Vonage marketing mission highly creative energetic resultsoriented global events center excellence

Director of Events

Company: Vonage

Location: Atlanta, GA

Posted Mar 11, 2024

Vonage Marketing Mission We are a highly creative energetic and resultsoriented organization that produces and delivers the content Vonage needs to entice educate engage with and sell to customers around the world We connect with the external marketplace through all media including print digital and social Our team leverages deep industry market and customer data into actionable insights and marketing strategies We are creative and collaborative striving to translate how Vonages products and services can meet the needs of our current and future customers <table><tbody><tr><td> Why this role matters <td> <td> The Global Events center of excellence oversees development planning and management of customer industry and employee engagements and special events We analyze and make strategic recommendations on live virtual and hybrid event presence and programs build strategic plans and act as primary liaison for event partnerships The Director brings this to life by guiding the work of the Event team and ensures development and execution of value adding events on an enterprise scale You are a wellrounded marketer and strategic thinker with a proven track record of successfully leading managing and implementing best in class worldwide event experience including tradehows and flagship events that resonate with our key markets and personas The ideal candidate is a highly collaborative teammate who has experience in project management building governance models to operationalize event strategies and a passion for building highperforming events with datadriven decisionmaking IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW <td> <tr><tr><td> What you will do <td> <td> <ul><li>Oversee manage and execute Global Event initiatives projects and processes across major product or functional areas<li> <li>Manage and execute marketing plans to maximize company exposure and produce sales qualified leads<li> <li>Project Manage high profile events including Signature shows and internal events that involve the executive leadership team<li> <li>Ensure all company events align with and support the Vonage marketing philosophy branding and overriding strategic framework<li> <li>Perform competitive industry analysis to influence overall Events portfolio strategy to align with AOP goals and direction including flagship strategy<li> <li>Drive strategic development of event content ie messaging consistency data aggregation presentation preparation for external and internal company events<li> <li>Conceptualize marketing collateral and prepare and monitor event ROI projections and outcomes<li> <li>Engage with Marketing and Sales to understand upcoming product releases promotions and integrated campaigns<li> <li>Engage with product and operational stakeholders to understand product features and functionality ensuring accurate and compelling representation across events<li> <li>Negotiate contracts and manage relationships with outside vendors<li> <li>Define and develop internal company events to ensure timely and effective communication to facilitate enhanced employee understanding and engagement<li> <li>Attend events to manage run of show and provide executive presence and ensure flawless execution <li> <li>Monitor event outcomes to identify patterns trends and issues recommend and drive implementation of resolution strategies as appropriate<li> <li>Monitor event performance metrics identifying and recommending methods for continuous improvement<li> <ul><td> <tr><tr><td> What you will bring <td> <td> <ul><li>Experience leading or managing marketing and related staff<li> <li>Advanced understanding of Eventsrelated processes and procedures including heavy conceptration in project management tradeshow sponsorship strategies venue selection and booking logistical requirements AV setup and operation catering audience arrangement and comfort product display and event follow up and evaluation<li> <li>Strong project management and organization skill including budgeting and accurate forecasting<li> <li>Excellent interpersonal and communication skills including writing speaking and listening<li> <li>Ability to<li> <ul><li>Consult with business leaders on events strategy message delivery reputation management and related issues trends and challenges<li> <li>Engage with internal and external stakeholders to clarify business and related product marketing issues and expectations identify gaps and deliver clear and compelling strategies to increase alignment and resolve issues<li> <li>Work crossfunctionally to coordinate and integrate diverse inputs into effective consistent and carefully focused event plans and outcomes<li> <li>Ability to work in a fast paced high volume enriching environment<li> <li>Think and act at the strategic as well as the tactical level<li> <ul><ul><td> <tr><tr><td> What is required for application <td> <td> Required <ul><li>Bachelors Degree in Marketing Business or related discipline<li> <li>710 years full time experience leading global event strategies Historical experience building a Flagship strategy is a plus as is working with the developer community <li> <li>Prior leadership experience managing global teams of at least 5 or cmore<li> <li>Preferred to be near a Vonage Hub Atlanta San Fran NJ and must be willing and able to travel at least 35 of the time <li> <ul><td> <tr><tr><td> What is in it for you <td> <td> In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement <td> <tr><tbody><table>

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Sr Analyst Supply Chain Systems

Company: HD Supply

Location: Atlanta, GA

Posted Mar 11, 2024

Job Summary Responsible for using a variety of methods and tools to contribute to the planning design and implementation of new or updated supply planning processes execution and reporting systems Provide timely consistent relevant and actionable data analyses in support of key supply chain initiatives Support multiple short and long term projects Major Tasks Responsibilities and Key Accountabilities <ul><li>Crafts develops and executes daytoday inventory analytics with respect to fulfillment replenishment inventory on hand transfer activity aged inventory reduction forecasting and forecast accuracy<li> <li>Performs exploratory data analysis generates and tests working hypotheses and uncovers important trends and relationships<li> <li>Performs data management through a combination of data mining data modeling data analysis andor problem analysis while executing daytoday processes related to area of responsibility<li> <li>Participates in all stages of frontend and backend web application development including but not limited to coding testing installation and documentation<li> <li>Documents business requirements functional and system design processes and procedures<li> <li>Creates analyzes and publishes reporting to drive crossfunctional business insights<li> <li>Develops and maintains business tools and solutions to drive continuous improvement<li> <ul>Nature and Scope <ul><li>Identifies key barrierscore problems and applies problem solving skills in order to deal creatively with complex situations Troubleshoots and resolves complex problems Makes decisions under conditions of uncertainty sometimes with incomplete information that produce effective end results<li> <li>Independently performs assignments with instruction limited to the expected results Determines and develops an approach to solutions Receives technical guidance only on unusual or complex problems or issues<li> <li>May oversee the completion of projects and assignments including planning assigning monitoring and reviewing progress and accuracy of work evaluating results etc Contributes to employees professional development but does not have hiring or firing authority<li> <ul>Work Environment <ul><li>Located in a comfortable indoor area Any unpleasant conditions would be infrequent and not objectionable<li> <li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about On rare occasions there may be a need to move or lift light articles<li> <li>Typically requires overnight travel 20 to 50 of the time<li> <ul>Education and Experience <ul><li>Typically requires BSBA in a related discipline Generally 58 years of experience in a related field OR MSMA and generally 35 years of experience in a related field Certification is required in some areas<li> <ul>Our Goals for Diversity Equity and Inclusion We are committed to creating a culture that promotes equity respect and advocacy for every HD Supply associate We value the diversity of our people Equal Employment Opportunity HD Supply is an Equal OpportunityAffirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status

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Head of Marketing, North America South Region

Company: SAP

Location: Atlanta, GA

Posted Mar 11, 2024

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from Apply now PURPOSE AND OBJECTIVES Responsible for delivering against the objectives defined within a specific Sales areabased territory for the current years GoToMarket plan as it relates to demand generation and marketing contribution to revenue Regional marketers generate demand for and accelerate pipeline with saleschannelecosystem through the execution of local marketing activities including account based marketing database marketing direct and digital marketing inside marketing online events physical events and more The results oriented regional marketing team also manages agencies enables sales creates awareness and builds and strengthens customer reputations while staying focused on the resultant pipeline build acceleration and deal closure objectives As the head of marketing for the region the candidate must have the experience and knowledge to recommend leverage prioritize and customize global and national programs and establish regional best practices to assure that execution in the local market provides the best return on investment possible for SAP Responsibilities also include developing a unique marketing and communications plan to support the revenue goals of the region and determining the appropriate marketing mix to engage with customers and prospects throughout the entire customer lifecycle This individual should be a strategic datadriven marketer who brings innovation and hard work to the job every day Additionally this person should thrive in a matrixed fastpaced and high energy environment EXPECTATIONS AND TASKS The most important aspect of this role is managing a team of marketing professionals who execute the activities that support the regional strategy Regional marketing director is also key contributor and advisor to the sales management team related to the overall MU strategy More specifically this position will be a key participant in a Demand Management Council group of sales support functions including Presales COE References Marketing Value Engineering etc to outline and enable the Q+1 strategy to establish a healthy and sustainable pipeline Strategy Execution Execute on the appropriate solution or industry program portfolio mix to address the business needs and to meet the marketing and sales goals and objectives of the team including media plans community building events direct mail call scripts email etc Serve as expert on brand experience quality consistency and compliance and ensure adherence in all related demand generation activities Assure the optimum mix of marketing activities across all pipeline stages including relationship building acceleration and close activities Ensure that this strategy is consistent with the demand management strategy and aligns well with the other team members Lead Management Contribute industry and market knowledge and insights when collaborating with key sales and business stakeholders on the review and analysis of lead reports Demonstrate high degree of skill to proactively decide on relevant actions to improve lead quality secure higher acceptance rate and optimize related campaign processes for future execution Data Driven Focus on excellent execution and speed to market to instruct others how to document campaign execution and lead management activities in the system of record including CRM Skillfully leverage respective systems to analyze performance and seek to identify enhancements and improvements to respective stakeholders Market Research and Analysis Provide recognized expertise in understanding target audience and interpreting market intelligence to optimize data segmentation for campaign impact Identify new white spaces for future marketing activities Proactively identify additional needs for research and analysis collaborating closely with respective marketing and business stakeholders Field Enablement Consistently align with marketing andor business stakeholders demonstrating recognized expertise in stakeholder management Influence internal stakeholders and make relevant decisions for marketing tactics and assets to optimize impact in the market This may include but is not limited to adaptation of rollout plans finetuning of target audiences integration of new communication channels or routes etc Further develop new approaches to roll out marketing tactics more efficiently Communicate proactively with sales teams to understand marketing effectiveness and to seek out areas of improvement Proactively provide feedback to other marketers to improve overall marketing performance Customer Service and Relationship Management Demonstrate vast knowledge of industry and market trends to create a valuable customer experience Proactively look for opportunities to demonstrate value to internal and external customers Expertly encourage relevant customer engagement to optimize future execution activities which integrates into future marketing and business activities Share knowledge to empower peers Create a valuable customer experience by servicing inquiries resolving problems etc as opportunities present themselves General Share skills and expertise with team members thus enabling higher effectiveness and efficiency across respective marketing organizations EDUCATION AND QUALIFICATIONS <ul><li>Bachelors degree or equivalent required<li> <li>MBAMasters degree or equivalent preferred<li> <ul>WORK EXPERIENCE <ul><li>Minimum 810 years of marketing experience with minimum 35 years in marketing execution<li> <li>Working in a multinational company<li> <li>Experience in sales a plus<li> <li>Experience in B2B marketing<li> <li>Experience in high tech marketing<li> <li>Project leadership medium to largescaled projects<li> <ul>LOCATION <ul><li>Local to Atlanta GA office strongly preferred<li> <ul>We build breakthroughs together SAP innovations help more than 400000 customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management As a cloud company with 200 million users and more than 100000 employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP we build breakthroughs together We win with inclusion SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical andor mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team Careerssapcom For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training EOE AA MFVetDisability Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role The targeted combined range for this position is 141800 323900USD USD The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc as determined through the selection process Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance Please reference this link for a summary of SAP benefits and eligibility requirements SAP North America Benefits Requisition ID 389614 | Work Area Marketing | Expected Travel 0 10 | Career Status Professional | Employment Type Regular Full Time | Additional Locations LIHybrid Requisition ID 389614 Posted Date Mar 7 2024 Work Area Marketing Career Status Professional Employment Type Regular Full Time Expected Travel 0 10 Location

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Technical Support Analyst

Company: CRH Americas

Location: Atlanta, GA

Posted Mar 10, 2024

Job ID 490780 CRHs Americas Materials a division of CRH is the leading vertically integrated supplier of aggregates asphalt ready mixed concrete and paving and construction services in North America Our operations span North America with over 28000 employees at close to 1600 locations in 43 US States and 2 Canadian provinces Position Overview The CRH Americas Materials IT Service Desk serves as a single point of contact focused on delivering timely resolution of businessimpacting disruptions and the prompt execution of end user service requests The Technical Support Analyst works in a focused support pod to provide AMAT business users endtoend resolution of IT application and technical problems The role responds to inquiries for help via multiple channels including phone online chat and email and is required to use logic analysis and research to determine and employ the best solutions The Technical Support Analyst manages end user access to enterprise applications partners with IT Compliance to ensure audit risks are mitigated and aligns with Service Operations and Delivery teams to ensure a deeper understanding of supported business applications Key Responsibilities Essential Duties and Functions To perform this job successfully an individual must be able to perform each essential duty satisfactorily <ul><li>Identify chronic or systematic application errors document through ITSM tool and collaborate with Service Desk management and Delivery Team Service Managers to ensure closed loop corrective action<li> <li>Use logic and reasoning to identify the strengths and weaknesses of solutions and make recommendations to improve customer operations andor process flow<li> <li>Respond to inquiries for help via multiple channels such as phone online chat and email<li> <li>Participate in an oncall afterhours support rotation<li> <li>Ensure timely identification and communication of major incidents or of customers recurring concerns<li> <li>Develop application expertise in specific business value stream areas ie Commercial Financial Construction or Materials Logistics amp Equipment<li> <li>Research and contribute to technical documents knowledge base articles and white papers to gather and share technical information<li> <li>Diagnosedetermine problem cause and guide customers through appropriate resolution steps<li> <li>Configure supported business applications and instruct end users in their usage<li> <li>Collaborate with other IT analysts and managers to provide technical resolution through Service Desk support pod and Delivery Team swarming<li> <li>Identify and recommend processprocedural improvement to increase customer satisfaction<li> <li>Manage enterprise application end user access including terminations<li> <li>Align with IT Compliance to ensure Business User Access Reviews are completed and associated audit risks are mitigated<li> <li>Achieve and adhere to established Service Level Agreements and Key Performance Indicators<li> <li>Other duties as assigned<li> <ul>Qualifications EducationExperience <ul><li>Associate degree in information technology or equivalent or 2 years of experience working in a similar IT support role<li> <li>45 years of experience handling complex technical support issues in an enterprise environment preference given to customerfacing application support<li> <li>Strong Customer Service Skills required<li> <li>Knowledge of POS ERP Construction or Materials applications required<li> <li>Knowledge of Windows 11 Office 365 Active Directory and general PC networking and troubleshooting <li> <li>ITIL Foundation and HDI certification a plus<li> <ul>Work Requirements <ul><li>Must be 18 years in age or older <li> <li>Must pass preemployment drug screen and criminal background check <li> <li>Strict adherence to safety requirements and procedures as outlined in the Employee Handbook<li> <ul>KnowledgeSkill Requirements <ul><li>Must be able to effectively communicate verbal and written with people with a wide range of skills experience cultures and capabilities clearly describing solutions to computer problems in way that nontechnical users can understand<li> <li>Knowledge of principles and processes for providing customer support service This includes customer needs assessment meeting quality standards for services and the delivery of customer satisfaction Must be patient and sympathetic The position routinely helps business users who are frustrated trying to use software or hardware<li> <li>Must be able to understand the problems that business users are describing and know when to ask questions for clarification<li> <li>Must be able to identify both simple and complex computer problems and then analyze and solve them<li> <li>Must be able to troubleshoot and solve problems independently by effectively leveraging knowledge resources<li> <li>Must be able to collaborate and work well within a team environment<li> <li>Must be able to multitask and provide quality troubleshooting and service quickly<li> <li>Must be able to resolve issues under time constraints and have a demonstrated sense of urgency<li> <ul>Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job <ul><li>Sitting for extended periods of time<li> <li>Able to communicate with others by telephone and in person<li> <li>Able to utilize a computer for word processing email communication and preparation of documents and presentations<li> <ul>Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job <ul><li>Usually normal office working conditions The noise level in the work environment is usually quiet<li> <li>The position may require work outside of normal business hours including some weekends and holidays<li> <ul>The statements included in this job description are not intended to be allinclusive They represent typical elements and criteria necessary to successfully perform the job Other duties may be assigned as required Requirements for this job are subject to modification by the Company and its designees and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions What CRH Offers You <ul><li>Highly competitive base pay<li> <li>Comprehensive medical dental and disability benefits programs<li> <li>Group retirement savings program<li> <li>Health and wellness programs<li> <li>A diverse and inclusive culture that values opportunity for growth development and internal promotion <li> <ul>About CRH CRH has a long and proud heritage We are a collection of hundreds of family businesses regional companies and large enterprises that together form the CRH family CRH operates in a decentralized diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization If youre up for a rewarding challenge we invite you to take the first step and apply today Once you click apply now you will be brought to our official employment application Please complete your online profile and it will be sent to the hiring manager Our system allows you to view and track your status 24 hours a day Thank you for your interest CRH Americas Materials Inc is an Affirmative Action and Equal Opportunity Employer EOEVetDisabilityIf you want to know more please click on this link Date Feb 17 2024

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Senior Principal UX Designer

Company: OneTrust

Location: Atlanta, GA

Posted Mar 10, 2024

<div>Strength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals implement and report on their cyber security program make their social impact goals a reality and create a speak up culture of trust Over 14000 customers use OneTrusts technology including half of the Global 2000 OneTrust currently ranks 24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2000 people in regions across North America South America Asia Europe and Australia <div> The Challenge As a Senior Principal UX Designer you will lead and shape complex projects while ensuring consistency quality and efficiency in our product design processes You will collaborate with crossfunctional teams to deliver lovable user experiences and mentor those around you Your Mission <ul><li>Inform the product roadmaps shape project goals and help define user outcomes aligning with a greater UX vision <li> <li>Deliver solutions that have a broader impact outside your current product area <li> <li>Look for opportunities in and outside of the product to help customers <li> <li>Ensure your crossfunctional team delivers a consistent thoughtful and thorough user experience with all the work they release <li> <li>Recruit and interview candidates <li> <li>Help assess the teams health <li> <li>Continually mentor your design team to discuss collaborate and define patterns and research practices <li> <li>Continually contribute to research and analytics best practices and processes <li> <li>Actively mentor individuals internally and externally to your team to create lovable products <li> <li>Demonstrate a sense of ownership and accountability for the teams work and outcomes <li> <li>Craft thoughtful UX writing to support your design solutions <li> <li>Plan for product area improvements to help our customers accomplish their goals as efficiently and effectively as possible <li> <li>Meet with customers weekly to know and represent them in the SDLC process <li> <li>Conduct independent research to understand customer needs and derisk assumptions <li> <li>Define your problem space through continuous discovery and exploration crafting a deep understanding of customer and business needs in your domain <li> <li>Create Engready design deliverables using a component library or existing content so sprint counterparts can execute features every three weeks <li> <li>Oversee sprint deliverables so that the intended customers experience is protected <li> <li>Advocate and evangelize UX processes across stakeholder touchpoints <li> <li>Be the primary advocate for the user across the entire product experience helping others understand the customers voice <li> <li>Report on product area findings and recommendations to your crossfunctional and design teams <li> <ul>You Are <ul><li>Minimum of 8 years of experience in UXUI design with at least 3 years of experience creating B2B products <li> <li>You have a learning mindset You are intellectually curious with a desire to learn and grow <li> <li>You have mastered qualitative and quantitative collection activities and enjoy sharing your knowledge with other designers <li> <li>You are passionate about reimagining an existing product but have also mastered strategic partnership <li> <li>You have experience with content strategy and platform design <li> <li>You can energize those around you to take calculated risks that help customers <li> <li>You lead by example <li> <li>You can share a proven aptitude for UX design and strategy <li> <li>You are willing to work in collaborative teams to solve problems <li> <li>Youre a clear concise and persuasive communicator <li> <li>You have experience building SaaS products <li> <li>You have a high degree of visual polish in your UI design and an understanding of communicating detailed interactions with engineers <li> <li>Have a learning mindset You are intellectually curious with a desire to learn and grow your communities continuously <li> <li>You have experience working in an agile software development environment <li> <li>You are loyal to customers and your craft needing to be involved in customer product decisions from concept to completion <li> <li>You are driven by understanding user behavior and have experience designing complex experiences <li> <li>You have exacting standards and constantly upgrade your understanding of design thinking and UX best practices <li> <li>You have experience working within WCAG 21 AA standards <li> <li>You are passionate about solving problems innovation and removing friction from users experiences <li> <li>You are resilient You can manage multiple input points meet varying deadlines be realistic about project releases and know where to put your efforts <li> <ul><div> <div> <div> For California Colorado Connecticut Nevada New York Rhode Island and Washingtonbased candidates the annual base pay range for this role is listed below Within this range individual pay is determined by several factors including location jobrelated skills work experience and relevant education andor training This role may also be eligible for discretionary bonuses equity andor commissions as well as benefits <div> Salary Range $153550$230350 USD <div> <div> <div>Where we Work OneTrust embraces a hybrid working model Our Working OneTrust initiative is our way of clarifying where we hire how we work together and where were located in that hybrid model The underlying why for Working is that we are intentional about the culture that we want to create together That includes bringing teams together inperson throughout the year to collaborate build connections learn from each other and celebrate our wins to Finish Stronger We are committed to a flexible approach informed by a set of guiding principles Youll see that reflected in our worker designations Officeflex and Locationflex <ul><li>Officeflex Like a traditional hybrid model OneTrust Officeflex employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office This includes coming into the office for our Company Kickoff Company All Hands and other larger company events Beyond that we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role <li> <li>Locationflex Similar to other companies remote policies for OneTrust Locationflex roles you will primarily work from your home office location However you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role<li> <ul>Each role may have specific requirements so we encourage you to verify the location of the role with your recruiter during your first interview Benefits As an employee at OneTrust you will be part of the OneTeam That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office This includes comprehensive healthcare coverage flexible PTO equity stock options annual performance bonus opportunities retirement account support 14+ weeks of paid parental leave career development opportunities companypaid privacy certification exam fees and much more Specific benefits differ by country For more information talk to your recruiter or visit onetrustcomcareers Resources Check out the following to learn more about OneTrust and its people <ul><li>OneTrust Careers on YouTube<li> <li>LifeatOneTrust on Instagram<li> <ul>Your Data You have the right to have your personal data updated or removed You also have the right to have a copy of the information OneTrust holds about you Further details about these rights are available on the website in our Privacy Overview You can change your mind at any time and have your personal data removed from our database In order to do this you must contact us and let us know you wish to be removed The request should be made on the Data Subject Request Form Our Commitment to You When you join OneTrust you are stepping onto a launching pad the countdown has begun The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work As a pioneer your voice and expertise will help chart the direction of an entirely new industry Trust Our commitment to putting people first starts with you Your growth is part of the mission Our goal is to give you the power to embark on the next phase of your uniquely unique career OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws <div>

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Frequently Asked Questions

What are the typical salary ranges for Continuous Improvement roles by seniority level?

Entry‑level analysts earn between $60,000 and $80,000 annually. Mid‑level professionals with Lean or Six Sigma experience command $80,000 to $110,000. Senior managers and directors typically receive $110,000 to $150,000, while executive‑level Continuous Improvement leads can earn $150,000 to $200,000, reflecting market demand in tech, manufacturing, and logistics.

What skills and certifications are most valued for Continuous Improvement professionals?

Top skills include Lean Six Sigma Green or Black Belt, Kaizen facilitation, root cause analysis, DMAIC methodology, and statistical tools such as Minitab or JMP. Technical proficiencies in Tableau, Power BI, Azure DevOps, or SAP APO, coupled with Agile or Scrum knowledge, are highly prized. Certifications in Lean, Six Sigma, Kaizen, or PMP enhance credibility and often correlate with higher compensation.

Is remote work common for Continuous Improvement positions?

Many Continuous Improvement roles in software, fintech, and consulting offer fully remote or hybrid arrangements, especially those focused on data analysis, process mapping, and tool implementation. On‑site presence is typically required for Kaizen events or manufacturing plant visits, but most companies provide flexible schedules and virtual collaboration tools.

What career progression paths exist within Continuous Improvement?

A typical trajectory starts with Process Analyst, moves to Lean Engineer or Kaizen Lead, then to Continuous Improvement Manager. From there, professionals can advance to Director of Continuous Improvement, VP of Operations, or transition into broader transformation roles such as Change Management or Product Owner, leveraging their process expertise across the organization.

What are the current industry trends affecting Continuous Improvement?

Digital twins and real‑time process monitoring are becoming standard in manufacturing, while AI‑driven analytics predict bottlenecks before they occur. Cloud‑based Kaizen platforms enable global collaboration, and sustainability metrics are increasingly integrated into continuous improvement KPIs. In software, DevOps pipelines now embed continuous improvement cycles to accelerate release velocity and quality.

All Continuous Improvement Jobs 2,129 jobs All Jobs in Atlanta, GA 587,103 jobs Continuous Improvement in Remote 6,232,230 jobs Continuous Improvement in Other US Location 5,420,675 jobs Continuous Improvement in New York City, NY 1,440,075 jobs Continuous Improvement in Multiple Locations 1,274,190 jobs Continuous Improvement in USA 1,140,298 jobs Continuous Improvement in Washington DC 878,375 jobs Travel in Atlanta, GA 79,922 jobs Full Time in Atlanta, GA 46,687 jobs Retirement Plan in Atlanta, GA 43,124 jobs 401(K) in Atlanta, GA 38,310 jobs Health Insurance in Atlanta, GA 35,548 jobs Life Insurance in Atlanta, GA 33,616 jobs

Continuous Improvement Jobs in Atlanta, GA

Frequently Asked Questions

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