Continuous Improvement Jobs in Chicago, IL
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Sr. Accountant
Company: Curaleaf
Location: Chicago, IL
Posted Sep 23, 2023
Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are dedicated to always doing the right thing for each other, our customers, and our communities.What We Offer:Competitive PayEmployee Resource GroupsMedical, Dental, Vison BenefitsEmployee Product DiscountsHealth Savings Account (HSA)Employee Referral Payment ProgramRetirement Plan – 401(K)Paid Time Off (PTO)Life/AD&D InsuranceEmployee Assistance ProgramShort- and Long-Term DisabilityPaid Parental LeaveAdditional Employee Discounts AvailableCommuter BenefitCommunity Involvement Through our Rooted in Good InitiativeHealthcare & Dependent Care Flexible Spending Account (FSA)Curaleaf Awards and Achievements:2023: Ragan's Top Places to Work2022: TIME100 Most Influential Companies2020: Cannabis Doing Good’s Good Neighbor Award2020: Minorities for Medical Marijuana’s Diversity & Inclusion AwardFollow us on Social MediaInstagram: @curaleaf.usaTwitter: @Curaleaf_IncCuraleaf is an equal opportunity employer. Social Responsibility | Curaleaf | Cannabis with ConfidenceOur Mission: To enhance lives by cultivating, sharing, and celebrating the power of the plant. Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis. Our Values:Lead and Inspire. Commit to Win. ONE Curaleaf. Driven to Deliver Excellence. Curaleaf Culture:At Curaleaf, we have a passionate commitment to everything we do. The ideal candidate will have a successful track record of managing cross-functional tasks and projects in a fast-paced environment and must be able to wear multiple hats.Play a key role in the daily accounting activities and assist in month-end close process by preparing journal entries (including but not limited to cash, fixed assets prepaids, accruals, and inter-company transactions) and managing various asset and liability reconciliations.Perform account analysis and maintain account reconciliations, including bank statements and intercompany general ledger accounts.Assist with external and internal audit requests, including quarterly reviews and the yearend audit.Assist A/R and A/P teams with customer and vendor management as needed.Compile internal management reports and seek to find value in financial data.Participate in special projects/oversight of additional technical accounting areas as assigned.Develop and document business processes and accounting policies to maintain and strengthen internal controls.Assist with the continuous improvement of processes and procedures as the company expands into new and established markets.Our valued Team Members are diverse, dedicated, and driven to achieve the highest possible standards in all that we do.Who You Are:Bachelor’s degree in accounting, required.3-5 years general ledger accounting and financial analysis experience.Advanced Excel skills required, including the ability to use V-lookups and pivot tables.Experienced in the use of accounting software (experience in Microsoft Dynamics accounting software preferred).Experience with SOX internal controls is preferred.Experience with intercompany transactions is preferred.Must have a solid understanding of accounting concepts and basic accounting fundamentals: GAAP, general ledgers, financial accounting statements, P&L statements.Demonstrated experience with general ledgers, account reconciliations, bank accounts, customer, and vendor statements.Excellent communication, problem-solving and follow-up skills.Enjoys working in a start-up, fast-paced environment.Must be team-oriented and self-motivated.One Curaleaf: We work together collaboratively and with accountability. Please contact us to request accommodation.Individuals adversely impacted by the war on drugs are encouraged to apply. Responsibilities include reconciling account balances and bank statements, maintaining general ledger and preparing month-end closing procedures. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.What You’ll Do:The Sr. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Accountant will oversee general accounting operations by controlling and verifying our financial transactions. Home | Curaleaf | Cannabis with ConfidenceOur corporate social responsibility is Rooted in Good.
Sr Analyst, BU Fin Analysis
Company: Northern Trust
Location: Chicago, IL
Posted Sep 23, 2023
).• Strong quantitative and financial modeling skills. In depth industry knowledge is beneficial.• Excellent proficiency in Excel.• Preferred knowledge of some business intelligence systems and analytical tools (Cognos, TM1, Hyperion, Tableau, Power BI, etc. Ability to analyze data objectively and draw conclusions from data.• Requires strong presentation, and oral and written communication skills • Highly flexible and adaptable to change. Keen attention to detail.• Strong analytical skillset and critical thinking abilities. Support BU Chief Financial Officer and BU President in responding to ad hoc queries around competitor performance and benchmarking.• Maintain and augment existing frameworks and models such as client facing loadings analysis, business scorecards, organic assets flows reporting, etc.The successful candidate will benefit from having:• 5+ years of related experience, preferred• Bachelor's Degree in Finance, Economics, Statistics, Business or other relevant fields.• Broad financial, strategic and accounting knowledge. Build your career with us and apply today. Ability to work with large data sets. Ability to concurrently manage multiple priorities with minimal oversight.• Possess the ability to work effectively and build relationships across a matrix structure and with a diverse management team.Working with Us:As a Northern Trust partner, greater achievements await. MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.LI-LK2, hybrid
Sr. Business Process Engineer II
Company: Oak Street Health
Location: Chicago, IL
Posted Sep 23, 2023
Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody â Oakyâ values and passion for our mission. Weâre an organization on the move! Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Oak Street Health is on a mission to â Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Developing and maintaining sustainable technology and business processes is achieved by consistent analysis of systems and its processes, efficiency and target or intended results.Core Responsibilities:Engage in process initiating activities such as identifying stakeholders, defining processdevelopment approach, determining roles and responsibilities, etc. Process development includes performing gap analysis, strategic and tactical planning, roadmap planning, implementation of solutions and monitoring performance for continuous improvement. Execute proven project management methods and practices to facilitate and ensurepredictable, consistent, and successful delivery of process program delivery Define process governance outlining roles/ responsibilities, decision rights, rules andclearly defined escalation paths Create and maintain a consolidated timeline/schedule highlighting the major milestonesand associated dates for process development activities Identify and communicate process dependencies and impactsEnsure success criteria is defined upfront to promote alignment and actively manage theexpected process outcomes Create and document process modelsDevelop and/or modify processes and procedures in accordance with company standardsProvide a holistic view of completed processes to the organization and all stakeholdersas necessary based on the scope of the process Develop key performance indicators to demonstrate effectiveness of processimplementations and monitor for continuous improvement Create and participate in execution of training and roll-out plans for introducing new andmodified processes to the organizationWhat are we looking for?7+ years in an IT management role5+ years experience in Business Process Management and/or a process improvementrole Experience improving or transforming a process, group, or organization leveragingorganizational change management techniques to optimize delivery Solid thought leadership and ability to influence others through collaborative effortsStrong experience in program/project managementStrong communication skills with the ability to interact at senior and executive levels of the organizationAbility to lead and achieve results through cross-functional teams and drive towards a common goalAbility to assess and communicate progress against a defined roadmapAbility to operate autonomouslyAbility to function in a fast moving and growing environmentExperience with Google apps, Microsoft Office suiteUS work authorizationSomeone who embodies being â OakyâWhat does being â Oakyâ look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determined Why Oak Street Health? We embrace diversity and encourage all interested readers to apply.Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health DescriptionCompany: Oak Street HealthTitle: Senior Engineer II, Business ProcessRole Description:The role of Business Process Engineer includes the review, updating and/or refinement of existing portfolio, governance, product and development processes as well as the development of new processes necessary to support the full scope of the product development lifecycle and related functions.
Implementation Engineer
Company: Keeper Security, Inc.
Location: Chicago, IL
Posted Sep 23, 2023
Collaboration and Coordination: Collaborate with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful client implementations. Requirements Bachelor's degree in computer science, information technology, or a related field Minimum of 5+ years progressive experience in SaaS support and/or implementation Salesforce experience Experience with Google docs and MS-office tools Mac OSX, Windows & Linux administration and troubleshooting experience Must have strong command for Linux Shell and PowerShell Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP Versed in Python Advanced knowledge in on prem/cloud/hybrid environments Experience in SaaS deployment with security software experience preferred Strong understanding of SaaS architecture, cloud technologies, and software integration Proficiency in programming languages, APIs, and data manipulation Proven experience in SaaS implementation, technical support, or a related role Proficiency in leading external client engagements Excellent communication and interpersonal skills, with the ability to effectively manage client relationships Excellent problem-solving skills and ability to troubleshoot technical issues effectively Ability to work independently and as part of a team, across global regions and time zones Preferred Qualifications: PMP Certification Certifications related to SaaS or cloud technologies are a plus. Project Management: Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Documentation: Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them when required. Previous experience working with clients in a technical support or implementation capacity. Customize features, workflows, and integrations based on client specifications. Create comprehensive documentation, user guides, and knowledge resources to support clients in using the software. Versed in Python Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns.
Senior Business Systems Analyst
Company: Intercom
Location: Chicago, IL
Posted Sep 23, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.We have a modern GTM Business Systems tech stack that includes: Marketo, Outreach, Intercom, Salesforce, Salesforce CPQ, Zorua, and StripeWhat will I be doing? &128214;Ownership: shows strong ownership by leading and managing projects, making strategic decisions, and guiding the team toward achieving project goals.Soft Skills: excels in interpersonal and leadership skills, building rapport with stakeholders, guiding and mentoring others, and navigating complex team dynamics with confidence.Autonomy: demonstrates a high level of autonomy, handling complex initiatives and projects with minimal oversight, and often providing mentorship and guidance to junior team members.Business Process Understanding: excels in analyzing complex business processes, identifying inefficiencies, and proposing advanced process improvements, often leading process redesign projects.Technical Acumen: possessing a deep understanding of technology, system architectures, and data flows, often guiding technical teams in complex implementations.Requirement Elicitation and Documentation: excels in advanced requirement elicitation and documentation, leading the process for complex projects, and providing guidance to others on best practices in requirement gathering and management.At least 5 years of experience in Salesforce Business Systems AnalysisExperience with Agile methodologiesSalesforce certifications such as Certified Salesforce Business Analyst, Certified Salesforce Administrator, Certified Salesforce Sales Cloud Consultant and/or Certified Salesforce CPQ Specialist are a plusExperience with 3rd party integration tools such as Marketo, Outreach, DocuSign, Zoura, Stripe, Conga Composer, Intercom and other sales tools / tech stackFascinated by the way things work and love to learnWant to work in a fast, high growth startup environmentBenefits &128525;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! &128640;Analyze complex business processes and systems within Salesforce and identify areas for improvementIndependently review requests through effectively clarifying/eliciting requirements and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution designProactively liaise between Sales, Sales Operations, Salesforce Admins/Engineers, QA Lead, Biz Systems PMO and Finance members to identify deficiencies, deliver innovative solutions and facilitate UATCreate well thought-out user stories based on agreed upon requirements and provide high quality acceptance criteria.Develop a deep knowledge of various platforms to help document and improve Intercom’s processThrough a strong understanding of business requirements, prioritize and drive business systems projects to completion working with stakeholders in various departmentsCommunicate project status, issues, and risks to stakeholdersDevelop and maintain documentation related to Salesforce systems and processesParticipate in the development and implementation of Salesforce best practices, policies, and proceduresStay up-to-date with the latest Salesforce releases and features, and evaluate their potential impact on the organizationWhat skills do I need? &129300;The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).We’re looking to hire an experienced Senior Business Systems Analyst to join our GTM Business Systems team. In this role, you will be responsible for clarifying/eliciting and analyzing complex business requirements, processes and systems within Salesforce, as well as, documenting and communicating out your sound recommendations for improvements. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users.
Agile Project Manager
Company: PatientPoint
Location: Chicago, IL
Posted Sep 23, 2023
Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.About PatientPointPatientPoint® is the patient engagement platform for every point of care. Through our nearly 140k unique healthcare provider relationships, PatientPoint’s solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Learn more at patientpoint.com. PatientPoint recognizes that privacy is important to you. You must be able to help teams overcome roadblocks and other challenges. What You’ll Do Coach the delivery teams to plan, meet milestones, identify and escalate logical dependencies, and guide the entire delivery lifecycle from start through close.Acts as the ScrumMaster for one or more delivery and technology teams.Collaborate with multiple teams to enhance current capabilities and drive the execution of the product roadmap and evolution (including concept, development, feature enhancements, production service level agreements, and priority tradeoffs).Enable effective communication and transparency between delivery teams, stakeholders, and other constituents.Able to resolve conflict through arbitration, negotiation, reasoned discussion, or escalation.Work with the LACE and other organizational teams to streamline processes, simplify execution, track, and manage project increments.Work with and align external products, platforms, delivery teams on cross dependencies, expectations, and issue resolution.Ability to train, mentor, and coach others on Lean and Scrum frameworks.Work with the LACE to help organize and execute critical activities such as PI planning, retrospectives, and system demos.Work with others at all levels including working with geographically remote and culturally diverse teams.Help manage the intake and prioritization processes.What We Need Bachelor's degree in Business Administration, Management, Computer Science, or related fields.4+ years of Project Management experience3+ years’ experience managing projects with multiple complex integrations (e.g., SalesForce, multiple databases, cloud infrastructure, microservices, etc. )Strong understanding of Agile metrics and reporting techniques.Experience working with at least 2 product teams or product lines. Desired Qualifications PMP, CSM, SAFe SPC, or equivalent certifications.Prior experience as a software developer, tester, or product manager.Experience in the Digital Ad space is a plus. What You'll Need to Succeed Strong written and verbal skills, comfortable presenting to large and small groupsSelf-motivation, strong ambition, and interest in directly impacting business results.Resourcefulness, multi-tasking skills and creative problem-solving skills.Curiosity and a strong passion for data, trend analysis and storytelling through data.Resiliency and ability to overcome challenges, sound business judgment.Passion for relationship building and building trusted partnershipsWhat We OfferWe know you bring your whole self to work every day. You should be comfortable acting as not only an agile coach, but also a member of the Lean-Agile Center of Excellence (LACE). This role emphasizes the use of “soft power” to enable teams to work as effectively and collaboratively as possible while encouraging constant improvement across the organization. As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career. Location: ChicagoHybrid Schedule: 3 days in office / 2 days at home weekJob Summary As a&8239;Project Manager, you will work with various stakeholders at various levels of the organization to collaboratively manage projects and improve transparency.
HR Coordinator
Company: The Scion Group
Location: Chicago, IL
Posted Sep 23, 2023
The Scion Group LLC is committed to the principles of equal employment opportunities.IND-B wearehiring werehiring This position will provide support to a variety of human resources functions, including the pre-hire process, payroll and HRIS management, legal and regulatory compliance, company policy, and employee welfare. The HR Coordinator is an organized individual that excels in an agile, corporate environment. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. For FLSA purposes, this position is exempt. Your ResponsibilitiesManages all pre-hire onboarding activities for assigned portfolio.Generating offer letters, background checks, scheduling drug screens, tracking progress and communicating updates to necessary hiring managers.Serves as an initial point of contact for corporate and assigned property staff with HR-related questions and issues.Provides coaching and counseling on a variety of employee relations issues, performance improvement, as well as HR practices and procedures.Maintains comfortable working knowledge of ADP Workforce Now to effectively administer new hire onboarding, benefits, staffing changes and communicate and resolve questions or malfunctions.Maintains knowledge of current employment laws and applies this information to remain compliant in daily responsibilities.Updates staffing changes within assigned portfolio in ADP Workforce Now, additional HR tracking mediums and communicating updates to applicable staff members.Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty and integrity; uses these skills to advocate sound financial and business decision making.Maintains a strong working relationship with all departments to support and expedite the resolution of any problems that may have a negative impact on the organization and people.Maintains electronic employee personnel documents and files to ensure legal compliance.Manages, follows up and remains compliant with HR mail.Updates and submits reports on HR activity as required.Provides insight and suggestions for efficiencies with policies, training, strategic planning and other HR needs.The responsibilities listed above may not be all inclusive.What We RequireBachelor’s degree in Human Resources or relative field and minimum of 1 year of professional work experience within Human Resources is strongly preferred.Proficiency with maintaining an HRIS system, specifically ADP Workforce Now is preferred.Highly developed written and verbal communication skills.Strong organizational and problem-solving skills.Manages multiple projects and meets deadlines timely and consistently.Demonstrated commitment to maintaining confidentiality and a high level of integrity.Operational DetailsJob location is based at Scion’s Chicago corporate headquarters.Working hours consist of standard daytime business hours, with flexibility during peak times.Your BenefitsDiscretionary annual bonusPaid Time Off + Floating HolidaysHealth InsuranceDental InsuranceVision Insurance401k MatchingParental LeaveLearning reimbursement opportunitiesThe Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. This is an in-office opportunity, based at our Chicago headquarters. This role demands confidentiality and integrity, and a customer-service mindset. However, we are not able to sponsor visas.Your OpportunityScion is paving a path in student living and we’re seeking an early careerist HR Coordinator to join us in executing our vision. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. Check out our website.We're hiring immediately!We are interested in every qualified candidate who is eligible to work in the United States. Want to learn more about The Scion Group?
2024 Sales Representative
Company: Echo Global Logistics
Location: Chicago, IL
Posted Sep 22, 2023
The employee is regularly required to sit, talk, or hear.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veterans.LI-DG1 Members of our sales team will complete classroom training, a mentorship program, and an in-house continuous education program.What's in it for you?Competitive base salary and opportunity to earn uncapped commissionExceptional benefits (Medical, Dental, Vision, Disability, and Life Insurance, as well as 401K with company match, Pet Insurance, and more)Opportunities for professional growth and internal advancementA collaborative, upbeat, and inclusive work environmentWork-life balance and flexible work accommodationsLifestyle and wellness perks (PTO, Commuter Benefits, Gym Membership Discounts, Subsidized Meals, etc. This role requires the use of a computer, telephone, and other office equipment as needed to perform duties. It also requires occasional travel outside of typical work hours to company events, client sites, and carrier locations, to record video testimonials or take photographs for marketing purposes. At Echo, our people are our most valuable asset, and it is our mission to give you the tools you need to succeed. The employee may encounter frequent interruptions throughout the work day. No problem. )This job currently operates in a hybrid office environment. Compensation Plan: $55,000.00 base + uncapped commission eligible starting day one What will you be responsible for?Grow a book of business through identifying, sourcing, and developing relationships with prospective clients.Manage a high volume of outbound phone calls to sell Echo's transportation solutions, negotiate rates, and service your existing client network.Effectively utilize Salesforce and Echo's proprietary software to handle daily operational tasks such as client prospecting, invoicing, and tracking shipments.Build relationships with internal departments to ensure Echo is growing with and ahead of industry standardsOnboard new and existing carrier accounts onto EchoDrive®, Echo's web portal and mobile app for carriersWhat are we looking for?Sales experience preferred, but not requiredStrong interpersonal and relationship building skillsOutstanding written and verbal communicationExceptional time-management and organizational skillsMotivated to reach and exceed sales quotasAbility to cold call with persistent and assertive styleThrives in a fast-paced, competitive environment that requires problem solving and decision making8-Week Paid Training Program:No experience in the industry? The noise level in the work environment is typical of that of an office with an open seating floor plan.
Partner Operations Manager
Company: Grubhub
Location: Chicago, IL
Posted Sep 23, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. Flexible PTO. This person is: strategic, proactive, persistent when needed, and supportive and collaborative at all times. We are looking for someone who is data-driven, business-minded, and results-oriented. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. We are open to hiring this role remotely.The Impact You'll Make:Deep involvement in partner operations (tracking progress to goals, identifying areas of opportunity, and working with partner leadership to gain traction on initiatives)Responsible for reporting & data analysis and monitoring KPIs & business drivers across all of Care - highlighting trends and investigating underlying causes of varianceBuild out and maintain a reporting platform to display organizational dashboards, vendor performance metrics, manager performance metrics, and agent level performanceOrganize and maintain data for agent performance and key performance indicatorsPerform advanced analytics to better understand the critical drivers of our business - including but not limited to diner behavior, restaurant relationships, product engagement, and market-specific performanceTroubleshoot problems around the clock to ensure the continuity of the partner operationConduct weekly calls to provide updates on performance, progress, and highlight issues that need addressing with recommendations to move forwardSupport partner employee onboarding and offboarding - ensure best practices are being followed, maintain parity with hiring and ensure the hiring profile is reflective of the Grubhub mission, make recommendations in aid of hiring the bestCollaborate with internal and external partner leaders to establish team goals and implement strategies for executing, measuring progress, and communicating results against these goalsWork closely with Care leadership to provide regular feedbackAttend recurring Workforce Management, Finance, and Quality meetings, and others as neededRegular collaboration with stakeholders of Quality, Process Improvement, Product and others in an effort to drive increased efficiency, customer experience, and performanceBe the communication point so that partner location is: aware of general updates, new programs, and P&P changes from the Care operation and is prepared to take actionWhat you Bring to the Table:BS/BA Degree or equivalent experience required3-5 years contact center management required; direct experience with call center outsourcing models preferred3-5 years experience with service provider/client management, business operations, contract management preferred Travel will be required, 25%-40%, primarily international with some domestic Exceptional analytical and critical thinking skills to provide deep-level business insights that lead to process improvement and cost-saving opportunities.Superstar verbal and written communication skills to choose the right tone for different messages for various levels of internal and external customersExceptional interpersonal skills and a sense of authority; people need to like and respect youOutstanding organizational and project management skillsAbility to work independently but also collaboratively with both Grubhub personnel and partner personnelAbility to thrive in a fast-paced environmentAbility to facilitate conflict resolution; diplomatically diffuse situationsExperience with managing confidential and sensitive employee informationExperience with computer systems: MS Office required including proficiency in Google SuiteFlexibility to occasionally work nights/weekends/holidays based on business needAs a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.And Of Course, Perks! Reporting to the Manager, Partner Operations, this person will be the glue between many critical moving parts. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information.
RN Care Manager - Illinois
Company: Strive Health
Location: Chicago, IL
Posted Sep 23, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Utilizes clinical judgment, independent analysis, critical thinking skills, time management skills and detailed knowledge of case management programParticipates in after hours on call programDelivers care in both the home and clinical settings Minimum Qualifications BSN or MSN degree from accredited school of nursing required or equivalent Current Registered Nurse (RN) license in the state of practice required Minimum of 5 years’ experience in clinical nursing required Current BLS certification required Preferred Qualifications Excels at developing strong patient and family relationships that foster engagement and best outcomes for all aspects of Strive Health’s Model of Care Minimum of 3 years’ experience in nephrology, ER, ICU, Cardiac, or Ambulatory Complex case management nursing preferred Certified Case Manger Demonstrated knowledge and understanding of data and managing clinical, financial, and patient satisfaction outcomes Demonstrated experience and effectiveness in a change agent roleProficiency with documenting and navigating electronic medical records (EMR)Strong computer skills and proficiency in MS Word and Outlook required INDSJ Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. Face to face meetings with peers and leadership may be required. Essential Functions Collaborates with the care team to develop an individualized and comprehensive care plan for the patient Proactively contacts the patient and/or clinic on a frequent basis as specified in the program details to assess their situation, aid, and answer questions as necessary Manages a panel of patients with a range of acuity levels and complexity. Demonstrates case management knowledge and adherence with NCQA measures for complex case management Create, revise, and update the patient-centered care plan to help patients achieve individual self-management goals Provides updates to care team and family members. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] Identifies patient knowledge deficits regarding current health situation. Provides the appropriate education, support, and materials to facilitate informed decision-making and understanding Assesses patient conditions, in conjunction with the care team, such as the discovery of unreported medical and social conditions, or changes at home that may lead to adverse outcomes and ensures these concerns are referred to the appropriate sources for attention Oversite of non-clinical staff members supporting patient care Serves as a liaison with dialysis facilities, providing care plan updates to help streamline the transitions in care maintains and updates the appropriate program software to manage and record required information and dataGenerates and analyzes reports via Strive data portals for management, identification of trends, anomalies, and focus areasAdheres to company and clinical guidelines to identify, review, assess, and allocate patients for program participation according to their identified needs Participates in process improvement activitiesDelivers care in a culturally sensitive way Collaborates with all levels of the clinical team to improve processes, communication, and team dynamics required to provide the best care to our patients. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.Strive Health is an equal opportunity employer and drug free workplace. Services to patients are generally provided telephonically but there may be programs where on-site visits to clinics, medical offices, hospitals, or visits to patient homes are required. This position is a combination of a remote and in person role. Acts as a resource for patients and their families, the local care team, and other healthcare professionals. At this time Strive Health is unable to provide work visa sponsorship. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.Why We’re Worth the ApplicationWe Strive for excellence and were recognized as one of America’s Best Startup Employers for 2023 by Forbes, Circle of Excellence, American Society of Transplantation, 2023, Best Places to Work – Denver, Comparably.com, 2022, Best Places to Work – Denver, Built in Colorado, 2022We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:Strive Forward - LGBTQUnderrepresented MinoritiesWomen and AlliesWe care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:Flexible time offCompanywide wellbeing daysVolunteer time offLeave packages including a sabbatical, parental leave and eight weeks paid for living donorProfessional developmentA dedicated certified financial plannerHeadspace, Carrot Fertility and Gympass for all StriversWe like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.Registered Nurse (RN) Care Manager The Registered Nurse (RN) Care Manager will be responsible for a panel of patients and will work in conjunction with the Strive nurse practitioners to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for CKD and ESRD patients.
Sr Business Process Engineer I
Company: Oak Street Health
Location: Chicago, IL
Posted Sep 23, 2023
Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody â Oakyâ values and passion for our mission. Weâre an organization on the move! Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Oak Street Health is on a mission to â Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Developing and maintaining sustainable technology and business processes is achieved by consistent analysis of systems and its processes, efficiency and target or intended results.Core Responsibilities:Engage in process initiating activities such as identifying stakeholders, defining processdevelopment approach, determining roles and responsibilities, etc. Process development includes performing gap analysis, strategic and tactical planning, roadmap planning, implementation of solutions and monitoring performance for continuous improvement. Execute proven project management methods and practices to facilitate and ensurepredictable, consistent, and successful delivery of process program delivery Participate in defining process governance outlining roles/ responsibilities, decision rights, rules and clearly defined escalation pathsCreate and maintain a consolidated timeline/schedule highlighting the major milestonesand associated dates for process development activities Identify and communicate process dependencies and impactsEnsure success criteria is defined upfront to promote alignment and actively manage theexpected process outcomes Create and document process modelsDevelop and/or modify processes and procedures in accordance with company standardsParticipate in providing a holistic view of completed processes to the organization and all stakeholders as necessary based on the scope of the processParticipate in developing key performance indicators to demonstrate effectiveness of process implementations and monitor for continuous improvementCreate and participate in execution of training and roll-out plans for introducing new andmodified processes to the organizationWhat are we looking for?5+ years in an IT management role3+ years experience in Business Process Management and/or a process improvementrole Experience improving or transforming a process or group within an organization leveraging organizational change management techniques to optimize deliverySolid thought leadership and ability to influence others through collaborative effortsStrong experience in program/project managementStrong communication skills with the ability to interact at mid to senior levels of the organizationAbility to lead and achieve results through cross-functional teams and drive towards acommon goalAbility to assess and communicate progress against a defined roadmapAbility to operate with limited oversightAbility to function in a fast moving and growing environmentExperience with Google apps, Microsoft Office suiteUS work authorizationSomeone who embodies being â OakyâWhat does being â Oakyâ look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determined Why Oak Street Health? We embrace diversity and encourage all interested readers to apply.Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health DescriptionCompany: Oak Street HealthTitle: Senior Engineer I, Business ProcessRole Description:The role of Business Process Engineer includes the review, updating and/or refinement of existing portfolio, governance, product and development processes as well as the development of new processes necessary to support the full scope of the product development lifecycle and related functions.
Senior Q2C Business Systems Analyst
Company: Intercom
Location: Chicago, IL
Posted Sep 23, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.We have a modern GTM Business Systems tech stack that includes: Marketo, Outreach, Intercom, Salesforce, Salesforce CPQ, Zorua, and StripeWhat will I be doing? &128214;Ownership: shows strong ownership by leading and managing projects, making strategic decisions, and guiding the team toward achieving project goals.Soft Skills: excels in interpersonal and leadership skills, building rapport with stakeholders, guiding and mentoring others, and navigating complex team dynamics with confidence.Autonomy: demonstrates a high level of autonomy, handling complex initiatives and projects with minimal oversight, and often providing mentorship and guidance to junior team members.Business Process Understanding: excels in analyzing complex business processes, identifying inefficiencies, and proposing advanced process improvements, often leading process redesign projects.Technical Acumen: possessing a deep understanding of technology, system architectures, and data flows, often guiding technical teams in complex implementations.Requirement Elicitation and Documentation: excels in advanced requirement elicitation and documentation, leading the process for complex projects, and providing guidance to others on best practices in requirement gathering and management.At least 5 years of experience in Salesforce Business Systems AnalysisExperience with Agile methodologiesSalesforce certifications such as Certified Salesforce Business Analyst, Certified Salesforce Administrator, Certified Salesforce Sales Cloud Consultant and/or Certified Salesforce CPQ Specialist are a plusExperience with 3rd party integration tools such as Marketo, Outreach, DocuSign, Zoura, Stripe, Conga Composer, Intercom and other sales tools / tech stackFascinated by the way things work and love to learnWant to work in a fast, high growth startup environmentBenefits &128525;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! &128640;Analyze complex business processes and systems within Salesforce and identify areas for improvementIndependently review requests through effectively clarifying/eliciting requirements and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution designProactively liaise between Sales, Sales Operations, Salesforce Admins/Engineers, QA Lead, Biz Systems PMO and Finance members to identify deficiencies, deliver innovative solutions and facilitate UATCreate well thought-out user stories based on agreed upon requirements and provide high quality acceptance criteria.Develop a deep knowledge of various platforms to help document and improve Intercom’s processThrough a strong understanding of business requirements, prioritize and drive business systems projects to completion working with stakeholders in various departmentsCommunicate project status, issues, and risks to stakeholdersDevelop and maintain documentation related to Salesforce systems and processesParticipate in the development and implementation of Salesforce best practices, policies, and proceduresStay up-to-date with the latest Salesforce releases and features, and evaluate their potential impact on the organizationWhat skills do I need? &129300;The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).We’re looking to hire an experienced Senior Q2C Business Systems Analyst to join our GTM Business Systems team. In this role, you will be responsible for clarifying/eliciting and analyzing complex business requirements, processes and systems within Salesforce, as well as, documenting and communicating out your sound recommendations for improvements. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users.