Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Underwriter Consultant

Company: Unum Group

Location: Atlanta, GA

Posted Jan 24, 2025

Unum, a Fortune 500 company, is seeking an Underwriting Consultant. The role involves expert risk evaluation, partnering with sales teams, and mentoring junior underwriters. Key responsibilities include consulting with partners for customer needs, evaluating and selecting risks, and contributing to policy development. The ideal candidate will have a Bachelor's degree, relevant experience, and mastery of product provisions, pricing, and contractual benefits. Strong technical expertise, understanding of sales processes, and market trends are required. Unum offers competitive benefits including healthcare, insurance, performance-based incentives, paid time off, and a 401(k) plan.

Area Chief of Staff

Company: Banfield Pet Hospital

Location: Duluth, GA

Posted Jan 24, 2025

The Area Chief of Staff is responsible for leading, developing, and managing associate veterinarians in assigned hospitals. Their primary purpose is to ensure Banfield attracts, develops, engages, and retains doctors who deliver quality care and meet performance measures. They drive the culture of quality care, perform regular hospital visits and quality audits, and develop veterinarians' technical and functional skills. They also partner with the Director of Veterinary Quality to recruit, onboard, and train new veterinarians, and ensure hospitals meet regulatory requirements.

Distribution Operations Internship | Atlanta, GA

Company: The TJX Companies, Inc.

Location: Atlanta, GA

Posted Jan 24, 2025

TJX is offering a 12-week summer internship in its Global Distribution and Fulfillment Networks. The role involves leading a team of warehouse associates, learning about retail operations and logistics, and participating in professional development, networking, and volunteer events. Interns will gain hands-on experience in a worldwide logistics operation, collaborate with various functions, and contribute to process improvement initiatives. Successful interns may be offered a second internship or a full-time position as a Distribution Supervisor. TJX values diversity, offers competitive pay, and provides extensive on-the-job training with ongoing mentorship.

Retail Sales Associate (Early Morning) - Forum at Peachtree

Company: Gap Inc.

Location: Norcross, GA

Posted Jan 24, 2025

Old Navy is a fashion retailer that aims to democratize style and make shopping enjoyable. Established in 1994, the company offers high-quality, affordable essentials for families. The role involves providing excellent customer service, product expertise, and promoting brand loyalty. Employees are expected to be communicative, tech-savvy, and problem-solvers, with a focus on continuous improvement. Old Navy offers competitive benefits including merchandise discounts, paid time off, and extensive health insurance.

Specialty Sales (Style, Tech, Beauty) (T0373)

Company: Target

Location: Smyrna, GA

Posted Jan 24, 2025

Target, a Fortune 50 company, is seeking a Style Consultant. The role involves providing excellent guest service, maintaining a welcoming environment, and ensuring product availability. Key responsibilities include creating a guest-ready shopping experience, staying current with trends, and executing visual merchandising. The ideal candidate should have a strong interest in apparel, excellent communication skills, and the ability to work in a fast-paced environment. Target offers training and competitive benefits.

Groundskeeper

Company: Aramark

Location: Cartersville, GA

Posted Jan 24, 2025

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T0778)

Company: Target

Location: Peachtree City, GA

Posted Jan 24, 2025

Target is seeking a General Merchandise Expert for a dynamic role involving guest service, product management, and operational efficiency. The role requires a welcoming attitude, strong communication skills, and the ability to work in a fast-paced environment. Key responsibilities include creating a guest-focused experience, managing inventory, executing pricing and presentation processes, and ensuring a safe, compliant work environment. Target offers comprehensive training and competitive benefits.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1223)

Company: Target

Location: Newnan, GA

Posted Jan 24, 2025

Target, a Fortune 50 company, is seeking a Guest Advocate. The role involves providing exceptional guest service, solving guest concerns, and promoting Target's services and benefits. Key responsibilities include greeting guests, understanding their needs, and assisting with various services like Order Pick Up, Drive-Up, and Registry. The ideal candidate should have strong communication skills, a welcoming attitude, and the ability to work in a fast-paced environment. Target offers training and competitive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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