Customer Experience Jobs in New York City, NY

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Looking for Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the New York City, NY area.

Trades Specialist, Plumber/ Steamfitter, Kingsboro Psychiatric Center, P26721

Company: Mental Health, Office of

Location: Brooklyn, NY

Posted Aug 11, 2025

Successful completion of the traineeship and the training program includes a total of 288 hours of trade-specific class room instruction, 45 hours of technical…

Unarmed Security Officer (F02)

Company: Opus Operations

Location: Long Island City, NY

Posted Aug 11, 2025

Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and fire prevention / detection alarm notification…

Influencer Marketing Manager, Amazon MGM Studios

Company: Amazon.com

Location: Culver City, CA

Posted Aug 11, 2025

Experience in influencer marketing, social media, marketing, or a related field. You are fluent in social marketing best practices and know how to collaborate…

Experienced Mason Wanted

Company: Confidential

Location: New York, NY

Posted Aug 11, 2025

16 hour scaffold certification is required as well as 40 hour SST card. Must be capable to perform brick pointing, brick replacement and lintel replacement.

Housekeeping Worker part time*

Company: The New Jewish Home

Location: New York, NY

Posted Aug 11, 2025

Wash walls, windows, furniture, baseboards and other items needed to maintain a clean safe. environment for our residents, visitors and staff.

AWS Solutions Architect

Company: InfiCare

Location: Redwood City, CA

Posted Aug 11, 2025

Bachelor's degree in Computer Science, Information Technology, or related field. AWS Certified Solutions Architect certification.

DCJS Certified Security Guard Instructor – General Topics

Company: Eagle Security & Protection Inc

Location: New York, NY

Posted Aug 11, 2025

Paid per class or per student, negotiable. Provide feedback and support to students to help them succeed. Maintain accurate DCJS-compliant training records,…

Cyber Risk Management Analyst

Company: Flagstar Bank

Location: New York, NY

Posted Aug 11, 2025

Provide independent, proactive oversight and challenge of Cyber risk management at the Bank through execution of risk framework elements including RCSA, control…

Pastry Sous Chef - Eataly Flatiron

Company: Eataly

Location: New York, NY

Posted Aug 11, 2025

Availability to work onsite with a flexible schedule often including evenings and weekends. SHOP a selection of high-quality Italian, local and homemade…

Shade Installer

Company: Audio Command Systems

Location: Westbury, NY

Posted Aug 11, 2025

Valid driver’s license and reliable transportation to job sites. Document installation progress, field conditions, and final sign-off.

Technology Risk Management Analyst

Company: Flagstar Bank

Location: New York, NY

Posted Aug 11, 2025

Provide independent, proactive oversight and challenge of IT risk management at the Bank through execution of risk framework elements including RCSA, control…

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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