Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Manager, Actuary, Property & Specialty Analytics, Home State Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's US Retail Markets Personal Lines Property & Specialty Analytics team is seeking a Manager, Actuary for the Home State Indications team. The role involves managing property products worth over $10B annually, developing state-level indications, and collaborating with Home State Management. The successful candidate should have strong analytical skills, project management experience, and excellent communication abilities. They must also foster teamwork, inclusiveness, and innovation. Qualifications include a Bachelor's degree, preferably a Master's, FCAS or near-FCAS designation, and 5-10 years of progressive experience. Liberty Mutual values diversity and offers comprehensive benefits.

Customer Partner

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 24, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop deep customer connections, and build trusted relationships with top-level executives. The role involves not only selling new offerings but also minimizing erosion in renewals, ensuring the flourishing of Kyndryl's largest accounts. The ideal candidate will be a strategic mastermind, responsible for developing and executing cutting-edge account strategies, and leading one or more Portfolio or Strategic accounts. They will also generate new opportunities, expand existing work into larger scopes and new capabilities, and ensure customer satisfaction and success. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and the chance to certify in major platforms.

Product Engineer II - ArcGIS Knowledge

Company: Esri

Location: Remote

Posted Jan 24, 2025

Esri is seeking a Product Engineer for ArcGIS Knowledge, a new capability across the ArcGIS platform. The role involves working with software engineers to design, build, test, and support the ArcGIS Knowledge product. Key responsibilities include writing conceptual and workflow documentation for knowledge graphs, using a content management system to write and update help topics for various ArcGIS products, and collaborating with users and industry experts to identify user requirements. The ideal candidate should have 2+ years of experience with the ArcGIS platform, experience in writing technical documentation, and strong communication skills. A Bachelor's degree in a relevant field is required, with a Master's being recommended. Esri offers competitive total rewards, including health and welfare benefits, 401(k) programs, and opportunities for professional growth.

Manager, Software Engineering, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Richmond, VA / Remote

Posted Jan 24, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Full Stack Manager, Software Engineering to lead diverse technology projects and a team of experienced developers. The role involves creating solutions for regulatory needs, staying updated with tech trends, collaborating with product managers, and utilizing various programming languages and cloud services. The ideal candidate should have at least 4 years of software engineering experience, 1 year in cloud computing, and 2 years of people management experience. The role offers a competitive salary and benefits package, with the possibility of performance-based incentives.

Sr. Manager Demand Management

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 24, 2025

Chief of Staff, Marketing

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Chief of Staff for Marketing. The role involves leading large-scale business transformation programs, collaborating with the CMO to build strategic marketing plans, and driving decision-making processes. The candidate will also manage priority projects, ensure clear communication across the Customer and Revenue Organization, and develop marketing talent. The position requires strong leadership, strategic thinking, and project management skills. The targeted pay range for this role in the San Francisco Bay Area is $198,000 to $298,000 per year.

Support Account Manager

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 24, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology, serving over 8,100 clients including 85% of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. ServiceNow values employee well-being, offering competitive salaries, flexible work culture, and comprehensive benefits. The Support Account Management (SAM) role involves delivering world-class customer satisfaction, proactive service management, and cross-functional team coordination. Key responsibilities include leading discussions, utilizing industry tools for issue resolution, aligning ServiceNow applications with customer needs, and managing SLAs.

Technical M365 Product Owner

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking an experienced Technical M365 Product Owner with strong product management skills, deep understanding of technologies, and excellent communication abilities. The role involves overseeing and managing the Microsoft 365 product portfolio, delivering on product strategy, collaborating with stakeholders, and ensuring successful delivery and continuous improvement of services. Responsibilities include setting and prioritizing work, identifying user needs, managing product releases, and leading strategic projects. The ideal candidate should have a Bachelor's Degree, 12+ years of related experience, and strong technical knowledge across the M365 Platform, including Azure, SharePoint, M365, and Exchange. Active Public Trust Clearance or ability to obtain is required. The role offers a competitive pay range of $112,450.00 - $203,275.00.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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