Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Associate Project Manager, Global Medical Affairs - FSP

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an Associate Project Manager with Medical Affairs experience for their FSP, Project Management Team. The role is remote-based and involves driving and owning a subset of project-specific activities, managing vendor relationships, financial activities, and ensuring project compliance with organizational policies and regulations. The ideal candidate should have a Bachelor's degree, relevant formal qualification, and at least 5+ years of experience in Med Affairs, Real World Evidence, Post-approval, and project-related administrative experience in a Pharmaceutical or Biotech research environment. They should possess strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office Suite. The role offers the opportunity to contribute to life-changing therapies and make a positive impact on a global scale.

Director, Customer Value (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Director for its Worldwide Sales and Operations Organization. The role involves managing the Customer Value Management Office (CVMO) in EMEA, ensuring CrowdStrike sets the standard for SaaS partnership with both internal and external customers. The Director will guide a team of Customer Value Managers (CVMs) to deliver a guided path to verified outcomes, rooted in customers' organizational priorities. Key responsibilities include understanding CrowdStrike's business strategy, building strong relationships with sales leaders, promoting a 'One CrowdStrike' experience, and managing large, complex projects. The ideal candidate should have a minimum of 10 years of experience in a related functional role and 5 years in a management role, with a high degree of emotional intelligence and professional presence.

Enterprise Principal Technical Program Manager

Company: Zillow

Location: Remote

Posted Jan 24, 2025

Zillow is seeking an experienced Enterprise Principal Technical Program Manager to drive cross-product, engineering, design, and marketing ways of working. The role involves defining shared ways of working across product development teams, developing a product development 'how we work' playbook, and partnering with the product development portfolio tooling team. The ideal candidate should have 8+ years of experience in technology companies, expertise in change management, and a proven track record of driving organizational transformations. They should be comfortable crafting and delivering customized agile training, and have a strong understanding of Jira. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with world-class benefits.

Manager, Business Management

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific offers a rewarding job opportunity in their PPD Laboratory Services team. The role involves overseeing client portfolio for high-value studies, ensuring project requirements are met, and facilitating communication between stakeholders. The successful candidate will prepare study specifications, maintain updated study master files, and ensure compliance with FDA and Good Clinical Practice guidelines. They will also liaise with internal groups, support staff, and sponsors, and actively consult with IT and data management development groups. Key qualifications include a Bachelor's degree, relevant experience, and strong verbal, written, and presentation skills. The company provides competitive remuneration, healthcare benefits, and a forward-thinking company culture.

Sr. Supplier Quality Engineer

Company: GE Aerospace

Location: Indianapolis, IN / Remote

Posted Jan 24, 2025

Engineering Manager, IAM & CPE

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking an experienced engineering manager for the IT Operations Engineering team, focusing on identity and access management and endpoint management. The ideal candidate should have extensive experience in IAM and CPE engineering, with a proven track record in security tooling and zero-trust architecture. They must be able to mentor and develop team members, own operational excellence, and facilitate incident response. The role involves partnering with teams to meet security, reliability, and scaling goals, and defining metrics for automation opportunities.

Assistant Director, Analytics and Project Management

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's Claims & Service, Insights & Solutions team is seeking a candidate for a multi-year project to enhance staffing sophistication. The role involves analyzing volume and staffing changes, coordinating with various groups, and working with analysts to improve hiring recommendations. Key responsibilities include developing complex project plans, conducting advanced data analysis, and presenting findings to senior leadership. Preferred qualifications include a Master's degree in a quantitative field, 5+ years of applied business experience, and proficiency in SQL, Python, and Advanced Excel. Liberty Mutual values diversity, equitable practices, and offers comprehensive benefits.

Senior Application Engineer - Fluids (Remote)

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

Buyer/Planner II (Clinical experience)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The Vendor Management Specialist (VMS) will be a crucial role in supporting clinical trials, particularly during start-up operations. The VMS will act as a key liaison between multiple stakeholders, ensuring detailed coordination for timely trial execution. They will collaborate with Global Vendor Managers, sourcing partners, vendors, and internal teams to facilitate comprehensive vendor utilization. The VMS will provide dedicated support to the Clinical Trial Lead and trial team, offering timely updates, preparing reports, and resolving operational challenges. They will also build and maintain positive relationships with vendors, ensuring alignment on trial activities and adherence to regulations.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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