Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating an equitable, inclusive environment for employees, customers, and communities. As a System Administrator, you'll solve complex problems, work with cutting-edge technology, and manage systems data for clients. The role involves prioritizing tasks, collaborating with diverse teams, and gaining valuable skills. Kyndryl offers opportunities for career growth, industry diversity, and continuous learning. They value a growth mindset, customer focus, and inclusivity.

Engagement Mgr

Company: ServiceNow

Location: São Paulo, Brazil / Remote

Posted Jan 24, 2025

IT Strategy Consultant

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 24, 2025

Kyndryl is seeking an experienced IT Strategy Consultant for multi-disciplinary, complex consulting engagements. The role involves delivering value to customers and Kyndryl by applying deep domain, technology, and industry expertise to analyze issues and create innovative solutions. The consultant will be responsible for guiding customers in their adoption of major cloud and non-cloud technologies, advising on technology options, and making strategic choices. They will also lead comprehensive modernization programs encompassing people, culture, process, and technology. Kyndryl values diversity and offers benefits that support employees' well-being and career growth.

Enterprise Account Manager

Company: Forcepoint

Location: Remote

Posted Jan 24, 2025

Forcepoint, a global cybersecurity company with 20+ years of experience, 2.7k employees, and 11k+ customers, is seeking an Enterprise Account Manager. The role involves new account development, expanding existing accounts, and managing complex sales strategies. The ideal candidate should be self-motivated, outcome-driven, and have a proven track record in sales. They must work closely with the partner community, forecast accurately, and be comfortable with C-Suite presentations. Forcepoint is committed to diversity and equal employment opportunities.

Advisory Solution Consultant - Manufacturing

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 24, 2025

The job posting is for a Solution Consultant role in the pre-sales team, supporting top Manufacturing customers in the US. The role involves spearheading technical sales, developing and presenting industry-specific solutions, and collaborating with various teams including Sales, Product Management, and Partners. The ideal candidate should have 7+ years of pre-sales solution consulting experience, proficiency with the ServiceNow platform, and territory management skills. The role offers a competitive base pay, variable/incentive compensation, and benefits. The company values inclusivity and welcomes candidates from diverse backgrounds.

Principal/Director of Product - New Products

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Director of Product Management to lead the development of a new product. This role involves creating impactful solutions for industries like transportation, logistics, and physical operations. The ideal candidate will have 8+ years of product management experience, a strong B2B SaaS background, and technical aptitude. They will own the strategy, roadmap, and execution of a new product line, collaborate with various teams, and drive adoption and revenue growth. Samsara offers competitive compensation, benefits, and a flexible working model.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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