Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Product Designer

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is hiring a Senior Product Designer for their Consumer Servicing team, focusing on chat experiences. The role involves designing intuitive, efficient chat interfaces for customers and agents, balancing customer needs with operational efficiency, and contributing to the broader servicing ecosystem. The ideal candidate should have 5+ years of product design experience, a strong portfolio showcasing end-to-end design processes, and expertise in designing conversation flows and chat interfaces. Proficiency in Figma, FigJam, Google Suite, and other design tools is required. Affirm offers competitive compensation, flexible work arrangements, and comprehensive benefits.

Senior Counsel, Product

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a highly motivated, entrepreneurial, and experienced product counsel to join their product legal team as Senior Counsel, Product. The ideal candidate should be passionate about the mission of increasing economic freedom through crypto and blockchain technology. They should have 8+ years of legal experience, preferably in-house with a consumer financial services business, fintech, bank, or crypto/blockchain company. The role involves providing legal, business, and strategic advice to Coinbase product teams, ensuring product compliance with U.S. and international laws, and collaborating with various departments. The candidate should have a strong interest in digital currency, blockchain technology, and innovative constructs like web3 and defi. They should also have experience with consumer financial services regulation and agencies, and build-outs to support AML/KYC requirements.

Project Manager - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job involves managing clinical trials from start to finish, coordinating with various functional departments and vendors, ensuring project deliverables meet customer expectations, and working closely with finance and legal for financial and contractual aspects. The role requires strong project management skills, financial acumen, negotiation techniques, and the ability to lead and motivate teams. A Bachelor's degree or equivalent with relevant experience is required, along with proficiency in automated systems and cross-cultural awareness.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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