Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Account Representative

Company: Ansys

Location: Sheffield, United Kingdom / Remote

Posted Jan 24, 2025

Director II, Pricing Tools Leader - US Data Science Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's USDS Infrastructure is seeking a dynamic leader for the Pricing Tools team. The ideal candidate will excel as a people and stakeholder manager, with technical expertise in insurance pricing. They will oversee a team of analysts, responsible for building tools to deliver pricing products in USRM. The primary objective is to architect, construct, and maintain tools that enhance the speed and ease of bringing pricing programs to market. The role involves leading and managing a team, shaping the team's direction, coaching and developing team members, and collaborating with various teams within Liberty Mutual.

Content Marketing Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Cost Analyst

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos Engineering is recruiting for an experienced Project Cost Analyst to join their Power Delivery Solutions division. The role involves working with project managers and engineering leads to provide comprehensive Project Management Services for electric utility clients. The analyst will be part of a Project Management Office, ensuring successful project delivery. Key responsibilities include developing and maintaining project budgets, using earned value management techniques, and producing project control reports. The ideal candidate will have a Bachelor's degree in Business, Engineering, Construction Management, or a related field, and at least 3 years of relevant project controls/cost analysis experience. Familiarity with ECOSYS software and expertise in electric power infrastructure projects are required. The position is based in Central Ohio with periodic travel to client offices. Leidos offers opportunities for professional development, including PMP certification, leadership training, and mentorship programs.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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